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Customer Service Trainer PMC

4.0 - 6.0 years

0 Lacs

vadodara, gujarat, india

On-site

Role Summary: The Customer Service Trainer is responsible for enhancing the quality, consistency, and effectiveness of Managed Services IT support calls. By delivering training programs that focus on customer handling and communication skills, this role drives higher CSAT, FCR, and QA scores. The trainer develops, delivers, and continuously improves training initiatives for service desk teams across various levels in an IT Managed Services environment. Key Responsibilities: Design and deliver call quality training programs for Managed Services employees (e.g. Level 1, Level 2, Level 3, RMM, Incident Management Analysts etc). Develop and train on email, chat, and ticket etiquette aligned with...

Posted 6 days ago

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