Senior Associate - BP SOX PwC Acceleration Center India

4.0 - 8.0 years

0 Lacs

karnataka

On-site

As a member of PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited, you will be part of a joint venture leveraging the scale and capabilities of the PricewaterhouseCoopers Network. Our firm is a member of PricewaterhouseCoopers International Limited, with its registered office in Kolkata, India. Joining our team will offer you the opportunity to work in a dynamic environment where you can develop process and quality-based skills. We are seeking a self-motivated individual to contribute significantly to providing PwC's Advisory services to our clients. Your primary responsibilities will include: Delivery: Collaborating with a team to deliver various SOX engagements for multiple business processes, showcasing creative thinking, individual initiative, and timely completion of assigned work. Participating in client discussions, demonstrating a strong understanding of SOX concepts, business process cycles, and risk management. Creating process flowcharts, narratives, and risk & control matrix based on process discussions. Identifying process gaps and offering recommendations for improvement aligned with the client's business process and industry practices. Conducting design and operating effectiveness testing and proposing process improvement opportunities when applicable. Documenting testing workpapers according to defined standards and quality benchmarks. Ensuring quality guidelines are met within established turnaround times and budgets for assigned requests. Providing regular updates to the Project Manager/Supervisors on task completion. Applying an application and solution-based approach to problem-solving during client engagements and documenting working papers. Operations: Proposing ideas to enhance engagement productivity and identifying opportunities for improved client service. Managing engagement budgets and ensuring compliance with engagement plans, internal quality & risk management procedures. Utilizing technology & digital tools to continuously upskill, innovate, share knowledge with team members, and enhance delivery. Participating in training, coaching, and other developmental opportunities. Adhering to policies and procedures at all times. Relationships: Building strong working relationships with AC team, engagement teams, and clients. Maintaining proactive communication with team members at all stages of delivery. Working with team members to establish goals and responsibilities for specific engagements. Minimum Qualifications: Bachelor's/Master's Degree in Commerce / B. Com / MBA / BBA Chartered Accountant Understanding of audit concepts and regulations Candidates with 4-7 years of relevant experience in a similar role, preferably with a Big 4 or equivalent Certification(s) preferred: CA / CPA / CI,

Posted 1 month ago

Apply

Quality Lead - Community Support Habuild Healthtech

3.0 - 4.0 years

4 - 6 Lacs

Nagpur

Work from Office

About Habuild: Habuild is Indias first habit-building platform starting with daily yoga. Our mission is to make habit building simple, consistent, and joyful for every household. Whether you're 3 or 91, we help you show up daily. With over 1 Crore members across 100+ countries, Habuild is building the largest wellness movement rooted in daily discipline, consistency, and care. As we scale rapidly, were looking for a quality-focused and process-driven leader to head the Audit and Quality Check vertical within our Member Support Team . This role is central to ensuring we consistently deliver exceptional support experiences to our growing global community. To Apply: Please fill up the application form- https://habuild.keka.com/careers/jobdetails/90411 What Youll Do Own and evolve the quality audit framework for Community Support across chat, voice, and email channels Lead the quality and audit vertical of the Member Support team, ensuring high standards of accuracy, empathy, and responsiveness. Design and implement quality check processes, review frameworks, and audit schedules for chat, call, and email support. Monitor and evaluate interactions to identify gaps in training, tone, resolution, and escalation handling. Provide actionable feedback to support agents and drive continuous improvement through coaching and retraining. Build a QC dashboard to track key metrics, resolution time, accuracy scores, etc. Collaborate with internal product and tech teams to work with AI-backed quality control toolshelp fine-tune models, validate scoring logic, and assimilate AI-generated findings into actionable insights Collaborate closely with support operations, training, and product teams to enhance the overall customer experience. Define quality benchmarks, and ensure adherence through regular audits. Implement tools or processes to automate QC sampling, feedback loops, and reporting. Lead a small team of quality analysts (if applicable), ensuring delivery against audit SLAs What Were Looking For 3–4 years of experience in a support QA/audit role, preferably in a B2C setup (wellness, edtech, or consumer tech is a plus), or experience in customer support or BPO environments Experience with support channels like chat, voice, or email is a must Proven experience in setting up and scaling audit and quality review processes. Strong attention to detail with the ability to identify process inefficiencies and user pain points. Excellent communication and coaching skills — able to give clear, constructive feedback to agents. Hands-on with support QC tools, CRM/ticketing systems, and Excel/Sheets for reporting and data slicing. Ability to thrive in a fast-paced, evolving environment with a strong ownership mindset. Strong process orientation and data-driven decision-making.

Posted 2 months ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.