0 - 1 years

2 - 3 Lacs

Gurgaon

Posted:3 months ago| Platform: Naukri logo

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Skills Required

auditing Training Root Cause Analysis project support Audit reports Learning and development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Transaction audits of emails, calls, cases , queries, chat recordings, media shell Preparing Daily Audit reports/defect reports Providing feedback to team on issues /defects raised during the audits Root Cause Analysis of any issues reported internally /externally Will be auditing recordings and media shell based on Quality checklists and client requirements for specific projects Creation of Quality documents and checklists and upkeep of systems Support in Floor management/hosting sessions in some projects, cross projects Cross project support on activity or case audits Process improvement initiatives like lean , process improvements

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Niit Managed Training Services
Niit Managed Training Services

Education Technology / Corporate Training

Gurgaon

5000+ Employees

9 Jobs

    Key People

  • Srinivas S. Satyamurthy

    CEO
  • Anand Narayan

    Chief Operating Officer

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