876 Quality Audit Jobs - Page 7

Role & responsibilities Responsible for ensuring compliance to NABH /JCI/AACI/ ISO standards across the hospital. Ensuring good quality non-clinical services like infection prevention, security, diet etc.; Ensuring clean surroundings, OPD Areas, Wards, Labour Room, OT and Patient amenities and outsourced services; Assist all departments in training the staff on the Quality. Monitors the quality indicators and helps in the process of continuous quality improvement (Classification of nonconformities as pre-, post- & analytical, doing a RCA & CAPA) Coordinates internal audits of the hospital in accordance with quality manual. Periodical assessment of hospital on quality indicators and arrive at a score for the facility; Identification of gaps, develop action plan under the guidance of CNO of the hospital and monitor compliance; Ensuring that the hospital meets all regulatory and statutory compliances. Measurable Deliverables Audits Accreditations NABH. NABL, AACI and other relevant Certifications Preferred candidate profile Must possess at least a graduation degree in MBBS/ Dental/ AYUSH + Masters in Hospital Administration/ Health Management Minimum 5 years of experience in any healthcare / hospital Experience in Health Care Quality or Formal Quality of system like NABH/JCI/AACI/ISO 9001:2008 etc.

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description eview and approval of contractor’s FQAPs. Assuring implementation of Quality Plan. Inspection and audit of TL construction work including substation as per FQAP and checklists. Follow up of Quality observations/NCs and timely closure with contractor. Quality audits and Quality checks during erection of Towers. Quality inspection during stringing activity and experience in final checking of towers. Monitoring and planning the Site quality inspections through TPAs. Monitor and review all the Civil activities at site like material incoming, in-process activities, testing and commissioning. Inspection of Transmission line tower parts line templates angles and Bolts etc. Monitoring overall project quality control and quality assurance. Inspection of incoming materials (IMIR) Knowledge of relevant IS codes related to civil works. Preparation of NCs if any, find out root cause, proposed corrective action and suggest preventive action. Review of Drawings, SOP, FQP, Check list, etc. Implementing the QA/QC management system at the site. Provide daily & weekly feedback to project, and quality manager regarding progress reports, inspection & test status, quality issues & NC status. Preparing IMIR, Cube register, test reports for materials. Documentation and testing as per QAP & ITP Directly coordinating with the contractors regarding project activities such as construction, maintenance, support, documentation, and testing activities to ensure compliance with specifications, codes, and client requirements. Providing on job quality training. Reporting and documentation as per Indian Standards Auditing and documentation. Skills to do commissioning and testing. 3rd party inspector and contractor- management. Knowledge of Reinforced Cement Concrete, concrete cube test validation, NDT & core test. Knowledge of relevant IS codes of civil and structure works. Knowledge of raw material testing for civil construction works at site and lab.

Were Hiring! Elevate Your Career with ReSourcePro India! Are you a seasoned BPO International Non-Voice Service Delivery professional looking for your next big opportunity? This is your chance to grow with a dynamic and thriving organization! Share your profile to Jeevan_Naik@resourcepro.in Who are eligible to apply: ( Current designation on papers) Subject Matter Expert (SME) Senior Subject Matter Expert Team Lead / Lead / Business process lead / Managemnt trainee Specialist / Sr. Specialist Senior Analyst Eligibility Criteria: Experience: 5+ years in BPO International, Non-Voice Service Delivery (mandatory) Education: Bachelors Degree Skills: Excellent communication, functional excellence, client-centric approach, procedure management, training, troubleshooting Availability: Immediate joiners (0 to 30 days notice) Location: ReSource Pro Operational Solution Pvt Ltd HUB 4 Building, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru, Karnataka 560045, India Selection Process: Two rounds of assessment Candidates who applied in the last 3 months are ineligible. Why Join Us? Work with a top-tier global BPO leader Be part of a client-focused and innovative team Enjoy a great work culture & growth opportunities Apply Now & Take Your Career to the Next Level! Share your profile to Jeevan_Naik@resourcepro.in #Hiring #BPOJobs #NonVoiceProcess #BangaloreJobs #CareerGrowth #JobAlert #ReSourceProIndia

Role Overview: We are looking for a detail-oriented and experienced Quality Engineer to lead and implement quality assurance and control activities within our manufacturing operations. The ideal candidate will ensure that products and processes meet both internal standards and external compliance requirements, drive continuous improvement, and collaborate across departments to resolve quality issues effectively. Key Responsibilities: Quality Control: Design, implement, and monitor quality control procedures to ensure product consistency and compliance with company and regulatory standards. Audits and Inspections: Conduct routine audits and inspections of processes, equipment, and final products to identify non-conformances and improvement opportunities. Documentation: Maintain detailed records of audits, inspections, corrective actions, and quality performance metrics. Collaboration: Partner with production, engineering, and supply chain teams to resolve quality concerns and implement preventative measures. Training: Deliver training sessions on quality standards, process improvements, and best practices to support a culture of continuous improvement. Compliance: Ensure adherence to industry regulations, customer requirements, and ISO 9001 standards. Continuous Improvement: Drive initiatives using tools such as Six Sigma and Lean Manufacturing to improve efficiency and product quality. Required Qualifications: Bachelor's degree in Engineering , Manufacturing , or a related field. Minimum 35 years of experience in Quality Assurance/Quality Control in a manufacturing environment. Strong knowledge of quality management systems (e.g., ISO 9001). Experience in statistical analysis and quality improvement tools . Excellent problem-solving abilities and attention to detail. Strong communication and collaboration skills. Preferred Qualifications: CQE (Certified Quality Engineer) or similar certification. Experience in product testing , validation , or working with regulatory standards. Familiarity with manufacturing machinery and plant safety practices.

Job Overview: As a Quality Manager, you will be responsible for overseeing the quality assurance and quality control processes within our organization. Your role is to ensure that products and services meet the required quality standards, comply with regulations, and satisfy customer expectations. You will lead a team of quality professionals, develop and implement quality management systems, and drive continuous improvement initiatives across the organization. Key Responsibilities: 1.Quality Management Systems: Develop, implement, and maintain quality management systems and processes. Ensure compliance with industry standards, regulations, and company policies. Oversee the preparation and maintenance of quality documentation and records. 2. Team Leadership: Lead, mentor, and manage the quality assurance team. Conduct performance evaluations and provide training to team members. Foster a culture of quality and continuous improvement within the team. 3. Quality Assurance: Develop and execute quality assurance plans, including inspection protocols. Monitor and evaluate the effectiveness of quality control processes. Address and resolve quality-related issues and non-conformances. 4.Continuous Improvement: Identify opportunities for process improvements and implement best practices. Utilize data analysis to drive decision-making and improve quality metrics. Lead root cause analysis and corrective action initiatives for quality issues. 5.Customer Focus: Act as a liaison between customers and the company to address quality concerns. Review customer feedback and implement improvements to enhance satisfaction. Ensure that customer requirements and expectations are met or exceeded. 6.Compliance and Audits: Conduct internal audits to ensure adherence to quality standards and procedures. Prepare for and participate in external audits and inspections. Ensure compliance with regulatory requirements and industry standards. Qualifications: Bachelors degree with 2 years of experience in quality management or a similar role. Professional certification (e.g., Six Sigma Black Belt, CQE) is a plus. Strong knowledge of quality management principles, methodologies, and tools. Proven ability to lead and manage a team effectively. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills. Should be ready to travel as per organization needs If Interested candidates can share resume on roussel.swaries@zenplus.in or WhatsApp on 7738007108

Role & responsibilities Daily Call monitoring (BAU Audits + Compliance Audits) Team Huddle (Share Updates, Audit Observation, Discuss team challenges) Call listening session , Live call audits (Side by Side) BQM - Bottom Quartile Management Floor Walk , Daily Briefing, Dip - Check Manage Agent wise data & Share process related compliance reports Give insight to improve business Preferred candidate profile Minimum 2 years of experience in Cal Quality Check / Call Audit from any Financial backgrounds. Candidate should have good understanding about call Audit and review Candidate should know Tamil, Hindi and English as mandatory Graduation is mandatory Interested candidate kindly share your resume to the mail id (Swaminathan@indiagold.co)

Roles and Responsibilities We have.. International and Domestic Call centre Salary 15k to 35 k WhatsApp number 9781021114 No Fees Call 9988350971 9988353971 7508062612 01725000971 Mail Id- Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

Role & responsibilities Monitor and ensure the implementation of quality standards across all stages of food production, including sourcing, processing, and packaging. Develop and implement quality control procedures to ensure compliance with both internal and external standards, such as ISO, HACCP, FSSAI, FDA,FSSC , BRC and other relevant food safety regulations. Conduct inspections and audits of manufacturing processes to identify areas for improvement and ensure quality compliance. Implement, and maintain QMS in line with BRCGS & customer standards. The readiness of specs for efficient production of all new products, aligning with food safety and quality standards. Conduct regular internal audits & GMP inspections to ensure compliance with food safety and quality protocols. Supervise laboratory testing of raw materials, semi-finished, and finished goods- Chemical. Develop and validate Standard Operating Procedures (SOPs) for QC tests. Oversee the implementation & adherence to process controls & product standards, Manage online non-conformance issues, including root cause analysis and corrective actions. Conduct training sessions for staff on food safety, quality standards, and hygiene practices as per defined training calendar & overview the implementation. Promote a culture of quality awareness among employees Perform the quality testing of raw materials, in-process materials, and finished products. Perform and/or supervise regular sensory analysis and chemical tests on products to monitor their safety, quality, and shelf life. Track product defects or deviations and take corrective actions to address these issues. Maintain detailed records of quality checks, audits, and certifications. Document deviations and corrective actions as per company standards. Preferred candidate profile Should be committed to excellence. Should be a Team player Hands on experience in frozen food industry. Excellent communications skills

Job Description : We are looking for a dedicated and experienced Quality Engineer / Quality Manager Civil to oversee the quality assurance and control of all civil construction activities in a high-rise residential project . The ideal candidate should have a strong track record in QC/QA implementation , field inspections , and compliance documentation in line with project specifications and tender requirements. Key Responsibilities : Quality Assurance & Control Implement and monitor the Quality Management System (QMS) at the project site. Conduct daily site inspections to verify that construction activities (excavation, concreting, blockwork, plastering, waterproofing, etc.) conform to approved drawings, specifications, and standards. Approve and maintain quality checklists and inspection reports for all key activities. Inspection & Testing Schedule and perform quality inspections at all critical stages – reinforcement, formwork, concrete, finishing, etc. Ensure that all material testing (steel, cement, sand, concrete cubes, etc.) is done through approved labs as per IS codes and tender clauses. Witness and verify third-party test results, calibration reports, and material compliance. Documentation & Compliance Maintain systematic QA/QC records , inspection reports, test results, NCRs, material approvals, and other documents. Ensure documentation is up to date and aligned with tender specifications and contractual requirements . Prepare and submit monthly quality reports , logs, and compliance trackers to HO/client. Corrective & Preventive Action Identify non-conformities (NCRs) and ensure timely corrective actions are taken. Work closely with site engineers and supervisors to prevent recurring quality issues . Implement best practices to improve workmanship and reduce rework. Client & Internal Coordination Coordinate with clients, consultants, and third-party agencies for quality audits, inspections, and approvals . Participate in site meetings related to quality control and technical compliance. Train site teams on QA/QC procedures and standard practices. Key Skills Required : QA/QC in High-Rise Residential Construction Site Quality Inspection Material Testing & Third-Party Coordination Checklists & NCR Management Documentation as per Tender/Contract Specifications Concrete Technology & Finishing Work Checks IS Codes, Standards & Lab Test Interpretation MS Excel (QA logs, Reports), MS Word AutoCAD (for drawing verification – optional) Desired Candidate Profile : Minimum 5 years of relevant QA/QC experience in high-rise residential projects Strong knowledge of construction methodology and material testing standards Familiar with RCC, masonry, plastering, waterproofing, tiling, finishing QA processes Proficient in QA documentation, inspection scheduling, and non-conformance handling Should be self-driven, detail-oriented, and able to enforce quality discipline at site Good communication skills to interface with client, consultants, and site team

Quality Assurance professional for a ropes and nets manufacturing company.Responsibilities include monitoring production quality, conducting inspections, ensuring compliance with industry standards, and implementing corrective actions.

We are seeking an experienced Quality Control Inspector with expertise in FORGING COMPONENTS AND dimensional inspection of mechanical components, micrometer, vernier, gauges Required Candidate profile Fresher with mechanical background. Should have basic knowledge of forged or machined components. Must be willing to learn quality control, gauges, and measuring instruments. Freshers are accepted. Perks and benefits (1) overtime (2) lunch(3) ESIC (4) EPFO

As project manager for generator excitation and electrical system projects, we play a key role in customizing electrical solutions such as excitation systems, generator protection systems (GRP), generator control systems (GCP)

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST Domestic BANKING PROCESS EXP / International Voice Call Callibration, Audit, Score , CSAT APPLY ONLY IF CAN RELOCATE whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Chennai/ Vizag ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

To lead a quality team in shifts & a responsible person for shift operations of the quality department. Oversee Quality Control Operations: Ensure daily quality control processes adhere to company standards. Develop Quality Assurance Strategies: Implement and maintain quality assurance policies and procedures. Team Management: Lead and train a team of quality analysts, providing necessary guidance and support. Conduct Audits and Inspections: Regularly audit production processes to ensure compliance with internal and external standards. Collaborate with Cross-Functional Teams: Work with other departments to resolve quality-related issues and implement corrective actions. Prepare Reports: Analyze quality data and present reports on quality metrics and performance to senior management. Ensure Compliance: Maintain compliance with industry standards and regulatory requirements. Drive Continuous Improvement: Identify areas for improvement through root cause analysis and implement corrective actions. NPD: Must handle product, raw material, packaging material trials end to end with closures and conclusions Manpower Handling: Quality Department manpower shift schedule and leaves handling and depute as per production plan Consumer Complaints : Resolve consumer complaints with investigation, root cause analysis Coordination between line inspectors and production shift officers for product quality-related issues for their solution. Decision maker regarding the product quality in the case of NC product. Authorized persons to take the decision to stop production in case of the NC product. Monitor HOLD product & its clearance. Product key parameter inspection & cross verification. Ensure shift QC documentation as per all standard and customer requirements. Preparation & communication of return goods analysis report. To train & guide subordinates for QC activities. To ensure the ISO documentation requirements. To prepare and communicate shift QC reports. To prepare & maintain the specification for Exports. To prepare the CAPA and follow up with the vendor. Having good knowledge of 7 Qc tool Skills: Quality Management Systems (QMS) Root Cause Analysis (RCA) Auditing Statistical Process Control (SPC) ISO Standards Regulatory Compliance Leadership Data Analysis Proficiency in Microsoft Office Suite

This role involves developing QC strategies, managing teams, optimizing testing procedures, and driving continuous quality improvements across the production lifecycle.

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST INTERNATIONAL BANKING PROCESS EXP Call Callibration, Audit, Score , CSAT WFO-Gurgaon whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Role & responsibilities Develop and implement quality control policies and procedures Ensure quality is maintained throughout the entire design and manufacturing process Carry out regular inspections and monitoring activities across all footwear production sites Evaluate suppliers and ensure materials and products meet desired quality standards Perform root cause analysis and work with corrective actions to effectively prevent any future quality issues Stay up to date with changing trends and developments in quality control and monitor customer feedback to ensure customer satisfaction Implement continuous improvement processes to increase efficiency and reduce costs Provide feedback and training to staff in order to ensure consistency and accuracy in quality control Daily perform in-line inspection for monitoring procedure of products. Work on root cause analysis and action plan with SP for all quality issues are caught on lines. In the meanwhile, report it to manager. Approve Packing Instruction for all new styles and updated PI for flat packing. To follow up weak area which called out in walkthrough report and push SP to improve, Conduct IQC audit to audit factory IQC process. Train factory QC and certified them as needs of production volume. Follow up Root Cause analysis and action plan for all returned defective shoes. Manage to get correct TOL sample sent from Production all need to be documented, Daily Fitting to be followed and documented, Daily production plan to be followed and documented, Daily Testing to be followed and documented, Working on effective packaging with all SCM and Costing when needed Work out the daily routine and align to manager for all issues and potential issues, Preferred candidate profile Oversee qualitycontrol processes for footwear production, ensuring compliance with brand standards. Develop and implement quality assurance policies to maintain product consistency and reliability. Inspect raw materials, components, and finished products for defects or deviations from specifications. Collaborate with suppliers and manufacturers to address quality issues and improve production methods. Conduct factory audits to ensure adherence to quality, safety, and ethical standards. Analyze customer feedback and returns to identify recurring defects and implement corrective actions. Train and guide production teams on quality standards, testing procedures, and best practices. Monitor testing processes (durability, fit, comfort, etc.) to validate product performance. Prepare quality reports for management, highlighting trends, risks, and improvement opportunities. - **Ensure quality standards** are met at every stage of footwear production (cutting, stitching, lasting, assembly, finishing). - **Inspect leather, textiles, soles, and components** for defects before production begins.

The candidate has a Strong understanding of Mechanical Drawings. Materials to verify compliance with established specifications and quality standards. Work closely with other departments and suppliers to communicate quality requirements. Required Candidate profile should have experience in Quality Inspection and Testing, Collaboration, Documentation, Process Improvement, Compliance, QMS: Experience with quality management systems and methodologies, such as ISO.

What You'll Do As Senior Business Process Specialist, you will be a part of Finance Shared Services. You will lead the reporting of the entire function, work with the Director to set up performance metrics for entire shared services. Compliance on Service level agreements tracking/updating/reporting and publishing of performance metrics. You will set up Quality review methodology of 8-10 Streams in Finance Shared Services. You will track and publish quality performance for all teams, create Standard Operating Procedures with regular updates. This will be Individual Contributor role. Reporting to the Director, Finance Shared Services based in Pune. You need to work from office. What Your Responsibilities Will Be MIS Goal calculations for all Streams and report Service level agreement adherence Improvise the reporting and track if all deliverables are worked on Compliance Audit on Service level agreements reported and updated for all Streams in BAPS Validation of Volumes, Turn Around Time and Autonomy Publish multiple dashboard Work on Automations and identify/develop the process simplifications tools for Teams and Managers. Maintain Schedule of the daily routine, Prepare MIS and other reports. Quality Ensure evaluation and reporting on quality system. Do regular calibration sessions with counter parts. Be involved in escalation resolutions, share Root Cause Analysis and deploy Corrective and Preventive action on issues reported. Identify process gaps and develop controls. Conduct regular Audits and Checks on the team and Quality Assurance. Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of our products. Report to top management on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement. Conduct regular feedback session with defaulters and guide refresher session with the help of SPOCs. Conduct process knowledge test. Conduct quality Learning Sessions and mentor the improvement projects. Design and work on continuous improvement of reporting standards Interaction with Partners/employeesTrack Governance and support Management in all process improvements programs Manage automation programs and deploy continuous improvement culture to work on Value Deliveries What You'll Need to be Successful 5 to 7 years' experience in MIS and Quality Profile, overall 15+ years experience in third-party organization or shared services Lean Six Sigma certified. Work in cross-functional teams with solution finding approach Maintain high quality in all deliverables and according to the operating principles Added advantage Advanced Excel (can perform complex functions) , VBA, RPA, ML, AI

Role & responsibilities Supplier Quality (Development) Engineer (SQE) As Supplier Quality Engineer at Bollfilter India, you are a team player with leadership qualities within strategic Supplier Development. You will carry out qualifications of nationally based suppliers and will also deal with complaints on a day-to-day basis by performing root cause analyses and implementing preventive and risk mitigation measures. Job Responsibilities Lead product & process qualifications at suppliers Conduct onsite assessment of potential suppliers Developing, coordinating and implementing supplier development strategies Monitoring supplier quality performance, analyzing quality incidents and risks and implementing appropriate risk mitigation measures. Inspection of the Material/ Goods at Supplier Works prior to Dispatch Clearance. Planning and conducting regular supplier audits Initiating and implementing quality improvement programs for suppliers Participate and monitor the supplier APQP process Incorporating purchasing-related aspects into the product development process, promoting early supplier involvement and ensuring that supplier feedback is considered in product definition Preferred candidate profile Degree in a Mechanical/ Automobile Engineering. Many years (min. 5 years) of professional experience in the areas of supplier quality management or manufacturing (preferably in Automotive industry) Ability to develop suppliers to meet global OEM regulations and requirements Experience in supplier evaluation and development, continuous quality improvement, and open issues management Good understanding of APQP / PPAP requirements including Process Control Plan, SPC, GD&T, DFMEA, PFMEA Willingness to travel, nationally. Fluent English skills

Reinforcement checking as per B.B.S & drawing Monthly Concrete reconciliation Checking the quality of concrete at pumping station before pumping. DP Test , Formwork checking, Maintain of all document as per QAP CTC upto 5LPA Whatsapp on 9820831597 Required Candidate profile B.E./ B.Tech in Civil Must have 3+ years Exp in High Rise Building Prefer candidate working in civil contracting firm

Oriano Clean Energy is looking for Project Quality engineers into electrical and civil role Job Locations could be anywhere in India We are only hiring for people flexible for any site location in India Must be a full time B.Tech/BE/Diploma in Electrical Or Civil Engineering Your CV/Resume must have complete academic percentages mentioned of (10th, 12th, & Graduation) Candidates must have solid work experience in large scale solar project

- Inspect materials & products to spec - Monitor processes & equipment - Analyze quality data - Maintain inspection records - Knowledge of PPAP, MSA, SPC, CAPA, PFMEA - Investigate quality issues & implement CAPA - Collaborate for improvements Required Candidate profile - Bachelor’s in engineering, quality, or related - Quality experience in fastener/metal manufacturing - Knowledge of ISO 9001, SPC, Six Sigma - Strong leadership, teamwork, and software skills

asic Function Handle and administer Family Medical Leave Act standalone (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures Complete eligibility decisions and review for entitlement, gather pertinent data when necessary, from employee, physicians office or employer through outgoing calls, email, fax or other supporting systems. Promptly review new FMLA and other leave claims within regulatory timelines, evaluate against appropriate leave plans and make initial claim decision. Perform leave administration tasks as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, return phone calls, etc. Update systems to accurately reflect leave status and ensure appropriate diary documentation exists Business recommended TAT to complete the activity is up to 5 business days to maintain compliance measures The position is expected to do absence management and adjudication on Federal, State and company leaves. Interact with claim specialist, claim support specialist, QA, Claims Unit Leader (stateside supervisors), employees, employers/customer and physician s office Essential Functions: Analyze, validate and process transactions as per Desktop procedures (L3 L4) Analyze and research all discrepancies Research Investigate and resolve outstanding items Determine eligibility, entitlement and applicable plan provisions while meeting timeliness goals Clear and accurate written and verbal communication (Mix of scripted/unscripted) with employee, employer stateside resources by email and outgoing calls Establish action plans for each file to bring claims to resolution Utilize internal and external specialty resources to maximize impact on each claim file Use PC programs to increase productivity and performance Ensure that the assigned targets are met in accordance with SLA, Performance Guarantee and Internal standards Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence Work as a team member to meet office goals to obtain disability s vision while demonstrating core values and meeting key measures Ensure adherence to established attendance schedules Close visual activity - viewing a computer terminal and extensive reading Any other essential function that may occur from time to time as directed by the Supervisor. Primary Internal Interactions UM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance Subject Matter Expert for the purpose of work thread related issues and escalated transactions QCA for the purpose of feedback and internal Performance Guarantee quality audit team Trainers for the purpose of Pre-process and Process DCA training Disability Customer Advocates for escalation resolution Primary External Interactions End customer to be contacted through emails/calls for information gathering/decision update Claims specialist other Stateside Teams on emails/calls SME / Trainers at the client end for training

To ensure and conduct the quality checks, audits, and trainings planned for the Project team / Discom teams / Vendors ORGANISATION CHART KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators Conduct trainings for project teams and vendor representatives on SLAs, quality adherence etc. Conduct quality / process audits across functions Undertake site visits for random quality check Documentation on training sessions / workshops along with its effectiveness and feedback Conduct analysis on training attendance, its effectiveness and quality audit findings Conduct material inspection and testing at vendor location / site location as required for the project" Quarterly and annual quality check / audit targets Quarterly and annual training targets Material Inspection and testing targets KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External - Roles you need to interact with outside the organization to enable success in your day to day work Vendors, Outsourced agencies INTERNAL INTERACTIONS Internal - Roles you need to interact with inside the organization to enable success in your day-to-day work Project Team FINANCIAL DIMENSIONS OTHER DIMENSIONS Frequent travel shall be a part of job EDUCATION QUALIFICATIONS B. Tech / Post Graduate RELEVANT EXPERIENCE COMPETENCIES Communication: Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form. | Interview Decision Making: Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value. | Interview Personal Effectiveness: Demonstrating responsibility & reliability through actions to manage critical and challenging situations. | Interview Business Insight: Ability to understand the implications of Business decisions and strive to enhance organizational performance. | Interview Managing Performance: Effectively monitors and measures performance. Develops people and drive results. | Interview Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency | Interview Team Leadership, Teamwork & Interpersonal Influence: Capability to develop & converge individual potential to execute team objectives. Effectively intermingle and relate with individuals in a positive manner. | Interview Problem Solving: Ability to identify solutions exploring different options in gathered information. | Interview Planning & Decision Making Execution & Results Strategic Orientation Problem Solving & Analytical Thinking Entrepreneurship Capability Building Social Awareness Stakeholder Focus Teamwork & Interpersonal influence Personal Effectiveness Networking Innovation Managing Change and ambiguity by creating Win-Win Resilience, Perseverance & Tenacity Learning Ability Making & Navigating proposals Scanning, Networking & External orientation