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3.0 - 7.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Who we are About Stripe Stripe is a financial infrastructure platform for businesses Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career, About The Team Did you know that only around 4% of the worlds GDP comes from internet commerceAt Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity While the promise of a global online economy is palpable, it doesnt come without significant risk Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses The Risk team ensures that our platform remains safe, and that prohibited parties are not allowed to utilize our services, What youll do The Risk Ops Quality team is looking for an experienced Quality analyst to conduct quality reviews and oversee the day-to-day quality assurance of the Risk operational team The right person for this role has an eye for detail, is obsessed with quality processes and outcomes, and values efficiency The Quality Insights analyst will be joining a highly collaborative global team that supports the broader global Risk department at Stripe In this position, you will be responsible for conducting quality audits and providing oversight and maintenance of the process to measure and improve the quality of our Risk vertical A successful Quality analyst will have a concrete understanding of the online Risk landscape in the payments/FinTech space, a forensic ability to detect root causes of human error, and an innovative mindset to recommend process improvements that eliminate errors, The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce space, Responsibilities Conduct quality evaluations of Risk [Fraud Operations] review cases Oversee and refine Quality evaluation plans in accordance with applicable policies and procedures for Risk program at Stripe Be responsible for drafting and circulating detailed monthly QA reports outlining the QA scores and trends observed, clearly articulating any issues noted and remedial actions to be taken Work cross-functionally with senior Risk stakeholders to formulate remediation action items and ensure timely compliance with the associated action plans Draft regular reports for management, highlighting the results and recommendations for mitigations Maintain clear and organized documentation in relation to how Risk program [Fraud Ops] quality assurance is structured, including sampling logic and coverage of the QA oversight Maintain a critical eye on the effectiveness of the Fraud Operations team, and drive experiments on and improvements to the quality oversight program in order to increase confidence in the Quality evaluations Who you are Were looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements, you are encouraged to apply The preferred qualifications are a bonus, not a requirement, Minimum Requirements Minimum 4 years of experience across quality assurance and/or controls testing within a Risk environment Quality metrics development experience Ability to manage multiple projects simultaneously with minimal supervision Excellent analytical and communication skills Experience working in a fast-moving operational environment and navigating ambiguity Preferred Qualifications Knowledge in payments and the fintech industry Familiarity with SQL and ability to use template or premade SQL queries as part of investigations In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users This expectation may vary depending on role, team and location For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible, Pay and benefits Stripe does not yet include pay ranges in job postings in every country Stripe strongly values pay transparency and is working toward pay transparency globally,
Posted 4 days ago
10.0 - 15.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Provision of differentiated Quality Support for Strategic Partnership Account(s) Responsible for customer quality and regulatory resolution and follow-up of quality incidents Foster customer intimacy and provide customers with interim updates during extended site investigations Demonstrate expertise in project management, typically in the form of coordinating complex customer inquiries or investigations across global sites Deliver Quality Services, adopting a consultative approach to understand customer needs, explain our quality systems capabilities and communicate that commitment Implement standards to ensure customer satisfaction for quality and regulatory matters for the whole Life Science portfolio. Implement policies, procedures and methods to provide quality and regulatory product and service information and continuously improves the same. Ensure sustainable relationship with key customers. Collect data in partnership with CRM colleagues and Business partner for the Commercial and Business Areas to monitor, report and improve quality performance from a customers perspective. Direct / support in the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment. Applies broad industry and commercial awareness to drive quality performance across LS. Contributes/ Leads internal facing relevant (quality services, operations, marketing, sales, etc.) training/ education courses. Who you are: Masters or Bachelors degree (chemist, pharmacist, biologist, engineer) or equivalent experience in a relevant Life-Science-based position. Professional experience, more than 10 years industry experience. Excellent verbal and written communication skills, fluent in English. Understanding of basic Quality Assurance concepts and knowledge of FDA and/or EMA, cGMP regulatory requirements.
Posted 4 days ago
4.0 - 8.0 years
7 - 8 Lacs
Bengaluru
Work from Office
Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, process, chat according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and maintain quality assurance procedures, documentation, and training materials to ensure consistency and effectiveness of quality monitoring processes. Stay informed about industry best practices, emerging trends, and regulatory requirements related to quality assurance and customer service and incorporate relevant insights into quality improvement initiatives. Participate in cross-functional projects and initiatives aimed at enhancing customer experience, operational efficiency, and business outcomes. Assist in the development and implementation of quality-related initiatives such as quality coaching programs, and recognition programs. Take ownership of facilitating calibration sessions with key stakeholders and Operations team. Communicate business and product updates timely through e-mails, briefings, newsletters, and other means of contact. Design, develop and implement monthly product knowledge assessment and pop-up quizzes assessing the common errors, new updates and general product knowledge. Analyse customer feedback received through post call survey and NPS. Share relevant feedback with stakeholders for process and product enhancement. Provide constructive feedback and coaching to agents to support their development. Investigate the post flight complaints and manage the companys waivers, errors log/records and provide weekly/monthly reports which drives continuous measurable reduction in errors/complaints. Adhere to company regulatory requirements such as data protection, data privacy etc. and ensure full adherence from team. Perform other lawful Ad hoc tasks as and when delegated by the management. Quality Assurance for Accounts Receivables (AR) Conduct audits on customer invoices to ensure accuracy. Identify and rectify billing discrepancies and errors. End to end knowledge in billing process. Provide recommendations for process improvements to enhance collections efficiency. End to end Knowledge in Accruals Quality Assurance for Accounts Payables (AP) Verify supplier invoices and payment accuracy through regular audits. Post invoices in the system, PO(purchase orders) and Non-PO. Knowledge to manage Vendor Query , payment files, aging report. Identify anomalies or fraud risks and suggest corrective actions. Support reconciliation efforts and assist in streamlining payment processes. Procurement Quality Checks , Audit vendor selection and procurement transactions for compliance and efficiency. Update the Purchase Orders in the System towards the vendor for posting of invoices. Segregation of invoices. Ensure adherence to procurement policies and ethical purchasing standards. Analyse procurement KPIs to improve sourcing and purchasing effectiveness. Pricing Quality Analysis, Conduct pricing audits and verify pricing structures against approved guidelines. Identify discrepancies and potential revenue leakage in pricing models. Evaluate cost data, competitor benchmarks, and market trends for pricing optimization. Collaborate with finance and sales teams to enhance pricing strategies. Meal Ordering Associate, Accurately input order items in the System. Collaborate with Unites to get the missing BB. Finalize all the flights to ensure the billing is managed. Trainer Key Responsibilities: Design and Develop Learning Programs: Define parameters of the learning program by clarifying the purpose and type of learning program with key stakeholders. Develop program content by researching, developing and documenting specific subject matter content according to dnata Global curriculum standards. Structure the learning program by breaking the content into manageable segments and documenting the timeframe for each segment. Determine and confirm delivery strategies and required assessment methods and tools. Document complete learning programmes in line with organisational requirements, review with key stakeholders and adjust as required. Training Delivery and Effectiveness: Deliver training programmes demonstrating work-skill instruction, facilitated learning or group based learning. Establish and implement delivery methods by identifying the context for learning, individual learning styles and learner characteristics. In all cases ensure the delivery of a safe learning environment. Maintain, develop and review the delivery method to support and reinforce new learning, building on strengths and identifying areas of development. Monitor learner progress using measures to ensure learners are acquiring new technical skills, generic skills and knowledge. Plan and Conduct Assessments: Plan, design and develop assessment activities with relevant stakeholders to meet regulatory or organisational requirements as appropriate. Select assessment methods that support the collection of defined evidence. Contribute to assessment by discussing and confirming with the learner the context, including learners’ characteristics and any need for reasonable adjustments. Assess competence by examining the collected evidence and evaluating to ensure it reflects the evidence required to demonstrate competence. Provide clear and constructive feedback to learners regarding the assessment decisions and develop any follow-up action plans required. In addition to Subject matter knowledge, the following Skills are required: Good interpersonal skills Outstanding written and verbal English language Intermediate / Advanced Microsoft PowerPoint Ability to read and interpret a range of documentation, including technical and subject matter specialism. Good presentation skills Qualifications & Skills: Bachelor’s degree in finance, Accounting, Business Administration, or a related field. 3+ years of experience in financial auditing, quality assurance, or procurement analysis. Strong analytical skills with a keen eye for detail. Advanced Excel skills. Knowledge of AP, AR, procurement policies, and pricing strategies. Effective communication skills for reporting findings and collaborating with teams. Role & responsibilities Preferred candidate profile
Posted 4 days ago
10.0 - 15.0 years
9 - 10 Lacs
Greater Noida
Work from Office
Job Description Designation : Asstt. Manager QA QC Exp. minimum 10-12 years, (must have real estate/ High rise building construction with QC and site execution Quality Testing & Monitoring) Qualification: B. Tech/B.E. Civil Engineering with 10-12 years of experience working in Real Estate/High rise Building Construction industry. Role : Quality Assurance, Quality Control, and related responsibilities Industry Type: Real Estate Quality Assurance: Perform quality checks to ensure that all construction works (Structure, Interiors finishings, MEP) are executed in accordance with approved Method Statements, Inspection and Test Plans (ITPs), drawings, and specifications. Conduct post-concreting audits and issue Non-Conformance Reports (NCRs), classifying them as major or minor, and track their timely closure. Review the calibration status of all testing equipment used on the project to ensure that only calibrated equipment is utilized. Ensure all quality-related arrangements are in place prior to the commencement of concrete works. Quality Control: Conduct Quality Control inspections at designated stages as defined in the approved ITPs, drawings, and specifications for all construction works (Structure, Interiors finishings, MEP). Inspect incoming materials at the project site and, when necessary, perform inspections at vendor or supplier facilities to ensure compliance with standard specifications. Perform inspections of formwork and pre-concreting activities, including verification of XYZ coordinates, levels, verticality (plumb), and compliance of shuttering and reinforcement works with project specifications. Check reinforcement placement against the latest issued construction drawings (GFCs), and conduct random checks to verify the accuracy of the Bar Bending Schedule (BBS) as per reference drawings. Randomly verify the quality of fresh concrete during pouring operations, including checks on slump, cohesiveness, retention time, and batch mixing sheets, ensuring compliance with the approved design mix. Post concrete audits Preparing Daily, Weekly and Monthly reports in specified formatsLiaison with Contractors to ensure the implementation of good construction practices at site. Oversee and manage quality control procedures for real estate projects, including site inspections, materials testing, and process audits Develop and enforce quality assurance procedures, ensuring compliance with IS and CPWD specifications Collaborate with project managers, designers, and contractors to ensure the construction process meets required specifications Conduct detailed inspections to identify potential quality issues Lead quality audits, assist in preparing final project quality reports Review construction plan and working drawing for quality related issues Provide mentorship and training to junior site engineers and construction staff on the best quality practices. Note:- Willing to travel to various locations, including Goa, Rishikesh, and Ayodhya, for site visits as and when required, (Apart from NCR) For any query:- Please call Pooja Dutt @ 9711750147 Whatsapp @ 7977731191 Email your CV @ dutt.poojahr@investors-clinic.com
Posted 4 days ago
0.0 - 1.0 years
3 - 6 Lacs
Mumbai, New Delhi
Work from Office
TOURISM FINANCE CORPORATION OF INDIA LIMITED Experience: Fresh MBA/CA from a premier in Role: Business Origination, Credit Underwriting, Credit Monitoring Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles. Participate in projects and initiatives to demonstrate competence and add value to the organization. Provide support to managers and teams, as needed. Attend meetings, conferences, and other training events to expand knowledge and network with other professionals. Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes. Strong commitment to learning and professional development and be open to feedback and constructive criticism. Excellent communication, interpersonal, and problem-solving skills. Experience: Fresh MBA/CA from a premier in Role: Business Origination, Credit Underwriting, Credit Monitoring
Posted 4 days ago
2.0 - 6.0 years
1 - 2 Lacs
Nagpur
Work from Office
We are looking for a Standard Setter to join our team and ensure that our clients' data is accurate, complete, and meets industry standards. The ideal candidate should be a graduate with strong attention to detail, excellent analytical skills, and a proven track record of identifying and resolving data quality issues. Job responsibilities Collaborating with clients to understand their data requirements Developing quality standards and guidelines for data collection and analysis Implementing quality control procedures to ensure that data is accurate, complete, and meets industry standards. Identifying and resolving data quality issues, including data cleansing, transformation, and validation Conducting regular data quality audits and reporting on findings to clients Providing guidance and support to clients on data quality issues Maintaining accurate records of data quality checks and reporting Qualifications Bachelor's degree or higher in any field Strong attention to detail and analytical skills Experience with data analysis and quality control Familiarity with data management and reporting tools Excellent written and verbal communication skills Ability to work independently and as part of a team Strong problem-solving and critical thinking skills
Posted 4 days ago
2.0 - 7.0 years
3 - 5 Lacs
Mohali
Work from Office
As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? Thats definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! Were looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. We are looking for non technical experience in BPO industry Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230
Posted 5 days ago
1.0 - 6.0 years
3 - 5 Lacs
Mohali
Work from Office
As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? That’s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230
Posted 5 days ago
1.0 - 6.0 years
3 - 5 Lacs
Gurugram
Work from Office
As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? That’s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230
Posted 5 days ago
6.0 - 10.0 years
4 - 6 Lacs
Mumbai
Work from Office
About The Role : -Understanding of insurance processes, operations standards, industry regulations. -Oversee daily operational activities and ensure smooth workflow across departments with a strong focus on excellence, quality management and audit compliance -Develop and drive continuous improvement initiatives to enhance operational performance in coordination with cross-functional teams – Like Projects, Underwriting, compliance, IT, sales to align operational goals -Conduct regular quality audits and implement corrective actions to address gaps -Lead internal and external audit activities, maintain detailed data, documentation and records. Ensure all operational processes are compliant with company policies and regulatory requirements -Implement and monitor best practices to optimize workflow efficiency and service quality. -To manage, mentor, motivate and lead team. -Ability to priorities and manage multiple task efficiently. -Excellent Verbal and written communication Qualifications: Bachelor’s degree in Business Administration, Insurance, Finance, or a related field, (Master’s degree preferred). Minimum 4-5 years of experience in insurance operations, with at least 2 years in a managerial role.
Posted 5 days ago
7.0 - 12.0 years
10 - 15 Lacs
Mumbai, Pune, Bengaluru
Work from Office
We are Hiring for Internal Audits and Quality Complaint Coordinator - Spex for our client company for Remote location Job description- Looking for 8+ year experience Role & responsibilities Internal Quality Audits Service a) To develop an Internal Quality Audit (IQA) SOP for Spex review and approval and incorporation into the Spex Quality System. b) Collaborate to develop a propose Quarterly IQA schedule and location priority. These may be completed onsite or remote based on needs and scheduling opportunity. c) Develop an Internal Audit Checklist to capture all quality and regulatory requirements. d) Schedule and visit the four facilities to conduct e) To review documentation and records and assess QMS for gaps to current requirements as well as upcoming requirements in the EU and Canada as applicable. Observations will be identified in the IQA reports. f) Present findings informally after each audit day for discussion and request additional information and evidence as identified. g) To document and present findings in a final report. These reports and remediation recommendations will be prepared following each audit. Quality Complaint Coordinator Service a) Lead daily quality meetings with sales, customer service, and operations teams to ensure quality complaints are handled in a timely manner and follow up with corrective action owners to ensure timely completion. Liaise with customers affected by quality complaints to ensure complete resolution and total customer satisfaction b) Manage quality complaint data to effectively report out KPIs to leadership team and to ensure accurate documentation of records c) Complete return merchandise authorization and return to vendor processes effectively d) Manage documentation effectively of supplier corrective action reports and internal corrective action reports. Liaise with suppliers to ensure corrective action is taken to avoid future defects e) Establish and communicate quality metrics and data to department managers and their teams for problem identification, resolution, loss reporting, and to ensure proper action is taken and that the steps are initiated to avoid repeat errors. f) Work with the manufacturing quality lead to maintain documentation and revision level of quality documentation for all products or services g) Maintain document and revision control to applicable ISO standard Looking for candidates who can join immediately or within 20 days.
Posted 5 days ago
4.0 - 9.0 years
3 - 8 Lacs
Hyderabad
Work from Office
Job Description Designation: Sales Operation- Revenue Management /Quality Audit/ Pricing Qualifications: Any Graduation Years of Experience: 3 to 8 years Roles and Responsibilities: •"A Sales Incentives Management Specialist is responsible for Implementing, and administring sales incentive programs, and accurately calculate commissions by analyzing sales data, collaborating with client, and monitoring program effectiveness. Key responsibilities: - Pricing:- Incentive Plan Implementation: Implement the client provided plan and maintain sales incentive plans, including metrics, targets, payout structures, and performance thresholds, considering different sales channels and product lines. Reporting:- Data Analysis: Collect, analyze sales data to assess sales performance against targets, identify trends, and evaluate the effectiveness of existing incentive plans. Sales Alignment: Collaborate with client to ensure incentive plans are aligned with overall business goals and sales strategies. Communication and Training: Clearly communicate incentive plan details to sales teams, provide training on program mechanics, and address any questions or concerns. Performance Monitoring: Track sales performance against incentive plan metrics and publish. Compliance Management: Ensure all incentive programs comply with company policies, regulatory requirements, and legal standards as shared by the client System Administration: Manage the sales incentive calculation system, ensuring accurate data input and timely commission payouts. Stakeholder Management: Collaborate with cross-functional teams including finance, HR, and sales operations to ensure smooth implementation and administration of incentive programs. " Job Qualifications Any Graduate
Posted 5 days ago
3.0 - 5.0 years
3 - 5 Lacs
Gurugram
Work from Office
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Management Trainee - Training & Quality Responsibilities: New Hire Trainings and Refresher Sessions: Leads NHT program in line with client provided Training content to equip new hires with required knowledge on client processes and tools. Leads the Nesting team of Customer Service & Payment Support specialists to achieve performance goals to be assessed ready for movement to Operations • Quality Monitoring: Evaluate and audit calls/ cases handled by team members to check quality health of the team, providing feedback and implementing improvement plans as necessary to bring in required improvement. • Refresher Trainings and Process Knowledge Tests: Conduct regular training sessions to enhance the skills and knowledge of the team in line with new process updates and check retention through PKTs • Compliance Assurance: Ensure all collection activities comply with industry regulations and company policies. • Reporting: Prepare and present regular reports on team’s training and quality performance, challenges, and achievements to senior management. • Customer Interaction: Handle escalated customer issues and complaints, ensuring a high level of customer satisfaction during no new hire batches to stay update to date with process changes • Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness. • Adhering to client defined Process Flows: Ensuring all operations activities during customer interactions comply with relevant process flows Qualifications we seek in you: Minimum Qualifications / Skills: • Leadership: Ability to inspire and lead new hire batches and Production teams towards achieving common goals in direction of knowledge management and retention. • Problem-Solving: Strong analytical skills to identify issues and develop effective solutions. • Communication: Excellent verbal and written communication skills to interact with team members and customers effectively. • Adaptability: Ability to work in a 24x7 fast-paced environment and adapt to changing priorities. • Working Window: Mandatory readiness to work during US hours of operations i.e. Evening/ Night shifts (India time) with rotational week offs o Shift window: 10 Hours shift (9 hours production + 1 hour break) o Shift timings in US Hours: ? 6:00 am - 3:00 pm MST ? 7:30 am - 4:45 pm MST ? 10:00 am - 7:00 pm MST o Shift timings in IND Hours: ? 6:30 pm - 3:30 am IST ? 8:00 pm - 5:15 am IST ? 10:30 pm - 7:30 am IST Education Qualification: Graduate or Post Graduate in any field • Advanced knowledge of MS Word & Excel. • Ability to work in a fast-paced environment where standards of quality and timelines are established. • High integrity to ensure compliance. • Ability to work effectively in a team. • Relevant experience with international IB/ OB Voice process • Mandatory experience in Training and/ or Quality function as Process Trainer and/ or Quality Auditor Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted 5 days ago
4.0 - 6.0 years
6 - 7 Lacs
Pune
Work from Office
Conduct audit and coordinate non-conformances activities related to Supplier Quality Assurance (SQA) & new component development implement Corrective & Preventive actions at supplier end ensure all components /products procured and processed Required Candidate profile Exp in Supplier Quality Assurance & Electrical Equipment Manufactuering PPAP Exp Monitor and take necessary CAPA on the rejections of supplier at incoming inspection Maintain the data in tracker Audit
Posted 5 days ago
4.0 - 7.0 years
11 - 15 Lacs
Bengaluru
Work from Office
Namdhari Seeds Private Ltd. is looking for Lead - Quality (Seeds) to join our dynamic team and embark on a rewarding career journey Oversee quality assurance for seed processing and packaging Ensure compliance with agricultural and regulatory norms Lead audits, inspections, and process improvements Coordinate with labs for germination and purity tests
Posted 5 days ago
8.0 - 10.0 years
5 - 6 Lacs
Patiala
Work from Office
GSA Industries India Pvt Ltd is looking for Quality Manager to join our dynamic team and embark on a rewarding career journey Develop, implement, and maintain quality management systems to ensure products and services meet internal and customer standards Lead audits, inspections, and compliance checks to identify process gaps and drive continuous improvement Establish quality assurance policies, procedures, and standards across departments Collaborate with production, engineering, and supply chain teams to resolve quality issues promptly Monitor key quality metrics, analyze trends, and generate detailed reports for senior management Train and mentor staff on quality procedures and regulatory requirements Ensure compliance with industry regulations such as ISO, GMP, or other applicable standards Drive initiatives to improve product reliability, customer satisfaction, and operational efficiency
Posted 5 days ago
2.0 - 4.0 years
3 - 4 Lacs
Pune
Work from Office
Elements TECHNOFAB is looking for Quality Executive (Structure Fabrication) to join our dynamic team and embark on a rewarding career journey Understand customer needs and requirements to develop effective quality control processes Devise and review specifications for products or processes Set requirements for raw material or intermediate products for suppliers and monitor their compliance Ensure adherence to health and safety guidelines as well as legal obligations Supervise inspectors, technicians and other staff and provide guidance and feedback Oversee all product development procedures to identify deviations from quality standards Inspect final output and compare properties to requirements Approve the right products or reject defectives Keep accurate documentation and perform statistical analysis Solicit feedback from customers to assess whether their requirements are met Submit detailed reports to appropriate executives Be on the lookout for opportunities for improvement and develop new efficient procedures
Posted 5 days ago
3.0 - 5.0 years
4 - 8 Lacs
Bengaluru
Work from Office
eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud - the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. OVERVIEW The Quality Audit Coordinator serves as the central point for all sponsor, regulatory, supplier, and internal audits across the company s eClinical solutions. The role safeguards continuous inspection readiness by organizing evidence, managing logistics before, during, and after each audit, and collaborating with departments across the entire Organization. Success is measured by complete and accurate audit files, on-time CAPA closure, and ongoing process improvements that streamline future inspections. KEY TASKS & RESPONSIBILITIES Pre-audit coordination assists with scheduling audits, confirm audit scope, assembles document packages, schedule interviews with subject-matter experts, and prepare on-site or virtual audit rooms. Live audit support serve as primary scribe, manage real-time document requests, track question/response logs, and controls the flow of materials to auditors. Post-audit follow-up compile meeting minutes, distribute observation summaries, assists in maintaining a findings tracker, and coordinate timely CAPA responses with owners. Maintain audit documentation keep electronic folders and QMS trackers current, version-controlled, and compliant with retention requirements. Support internal quality audits schedule, prepare, and close routine internal audits. Capture and verify records document audit interviews accurately and circulate for stakeholder confirmation. Facilitate cross-functional readiness ensure the various business units have evidence and answers prepared in advance. Assist with vendor audits assist with coordinating assessments of third-party eClinical service providers and monitor follow-up actions. Improve audit processes recommend and implement tools or workflow changes that reduce audit-prep time and strengthen documentation integrity. Update SOPs and work instructions related to audit management and inspection readiness. Perform additional duties as assigned to enhance the Quality Management System and maintain continuous inspection readiness. Education & Experience Bachelor s degree in a related field is preferred 3-5 years of experience working in a pharmaceutical industry is preferred. Knowledge of clinical trial terminology and process. Knowledge of GxP quality standards, applicable regulations, and software development risks. Professional Skills Professionalism, confidentiality, and organization. Excellent writing and typing skills. High level of organizational skills and record-keeping. Ability to work effectively under critical deadlines. Robust communication skills and attention to detail. Technical Skills Ability to pull reports or extract data when needed. Ability to easily learn various software applications. Experience with Qualio or other type of QMS tool Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours! eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here! We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.
Posted 5 days ago
4.0 - 9.0 years
1 - 3 Lacs
Aligarh
Work from Office
Role & responsibilities: Inspection schedule as per client call. Inspection of products as per AQL 1.0 & IS 2500-2000. Inspection check sheet & Tech specs will be provided by client. Checking the products as per drawing (Aesthetics & Dimensional) Making separate reports for different supplier. Bi-Annually audit of respected supplierss Taking CAPA reports of rejections found during inspections from supplierss Making good behaviour between suppliers & clients. Process knowledge like plating, lacquering & powder coating. Auditing exposure like vendor audit, 5s audit, product audit, process audit. Knowledge about quality control plan. Awareness about raw material standards. Knowledge about 8D, CAPA report. 7QC tools. Quality, QA & QC knowledge. Calibration activity and its documentation. Instruments knowledge & their LC. Interested candidates please share CV on sayeeda.pathan@sgs.com
Posted 5 days ago
6.0 - 11.0 years
2 - 7 Lacs
Umbergaon
Work from Office
Job Title: Plant Quality Control (QC) Manager Location: Umbergaon,Gujarat Qualification : BE- Mechannical Experience: 10-15yrs Key Responsibilities: Lead the quality control function across the plant for all CAPEX and standard machine manufacturing projects. Develop and enforce quality control standards and testing procedures in accordance with industry certifications (e.g., ISO 9001, AS9100, etc.). Manage incoming, in-process, and final product inspections for components and finished machines. Oversee calibration and maintenance of quality inspection tools (e.g., CMMs, gauges, precision instruments). Collaborate with Engineering and Production on first article inspections, process validations, and design reviews. Drive root cause analysis and corrective actions (CAPA) for internal quality issues and customer complaints. Prepare detailed quality reports, trend analysis, and dashboards to support continuous improvement and operational excellence. Support supplier quality development for key CAPEX components and assemblies. Train QC and shop floor staff on quality standards, procedures, and best practices. Participate in CAPEX planning by providing quality requirements for new machine lines, equipment, and installations. Ensure compliance with environmental, safety, and regulatory guidelines related to machine manufacturing. Interested candidates can contact - HR Meeta (9324745688) or mail on - coordinatorhr3@goma.co.in
Posted 5 days ago
0.0 - 3.0 years
1 - 2 Lacs
Madurai
Work from Office
Perform dimensional inspection using measuring instruments such as micrometers, Vernier calipers, and dial gauges. Handle Supplier Quality Assurance activities including incoming inspection tracking Interpret technical drg, specifications and BOM Provident fund Free meal Employee state insurance
Posted 5 days ago
0.0 - 1.0 years
1 - 2 Lacs
Hyderabad, Tellapur
Work from Office
1. Assist in implementing and maintaining quality control procedures and standards for construction projects. 2. Conduct inspections and quality checks at various stages of construction to ensure compliance with project specifications, codes, and standards. 3. Collaborate with project managers, engineers, and subcontractors to address quality issues and implement corrective actions. 4. Assist in the preparation and review of quality control documentation, including inspection reports, non-conformance reports, and quality assurance plans. 5. Participate in internal and external quality audits to assess compliance with regulatory requirements and industry standards. 6. Maintain accurate records of quality control activities, including documentation of inspections, test results, and corrective actions taken.
Posted 5 days ago
3.0 - 5.0 years
5 - 9 Lacs
Pune
Work from Office
Job Description Summary The NAS410 CR Level 2 - Deputy Engineer Aviation is responsible for establishing and continually improving customer satisfaction as per NADCAP , AS9100D, & relevant customer & regulatory approval norms. The employee will be responsible for NDT inspection operations which include addressing the key Quality deliverables in the COE including day to day process operations, Issue Resolutions , Production Alignment & Personnel skill development. Job Description Company Overview Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight! Site Overview Our Multi-modal Manufacturing Facility (MMF) in Pune plays a crucial role in manufacturing key aerospace components, supporting not only Indias defense and commercial sectors but also global aviation supply chains. Our relationships with Indian suppliers, combined with our world-class local facilities and global reach, continue to shape Indias aerospace ecosystem. Role Overview: Work closely with quality & production HPT teams and demonstrate accountability for the key business deliverables. Ensure that the Production line & products meet quality & compliance requirements. Coordinate with Quality & Line Leaders to discuss and resolve product quality issues. Physical inspection of production hardware per NAS 410 /Customer norms Assist in new product development activities to avoid quality issues. Work with leadership to improve quality management system based on audit results. Extend cross functional availability & support to internal quality teams Support operations across shifts in NDT / Quality functions. The ideal candidate: The ideal candidate is a quality-focused professional with strong experience in aerospace production and compliance, skilled in NAS 410 standards , Computed Radiography Testing and audit coordination. They excel in cross-functional collaboration, problem-solving, and ensuring high-quality production outcomes across shifts Required Qualifications: Diploma in engineering with 3-5 Years of Experience in aerospace / aviation Engineering industry is a must Working knowledge of Aerospace Prime requirements along with NADCAP. NAS 410 IN NDT Computed Radiography is must. Working knowledge of AS9100 & Aerospace Regulatory requirements Highest Levels of Personal Integrity and Safety Mindset. Preferred Qualifications: NAS 410 IN NDT Computed Radiography. Coordinate AS / NADCAP & other relevant audits. Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward. Additional Information Relocation Assistance Provided: No
Posted 5 days ago
1.0 - 3.0 years
3 - 3 Lacs
New Delhi, Bengaluru, Mumbai (All Areas)
Work from Office
-Monitor & maintain the temperature systems -Provide training & prepare training records -Check documents like packing sheets, Temp Records, Logger readings -Branch visit & perform self inspection activity for branches -Detailed JD will be provided Required Candidate profile - Male/Female willing to travel all branches (PAN India) - 1-3 yrs of relevant experience in food/pharma industry preferred - Must be able to communicate proficiently in English Perks and benefits PF, ESI, Mediclaim, Bonus, PL
Posted 5 days ago
15.0 - 20.0 years
8 - 13 Lacs
Bengaluru
Work from Office
Unique and exciting opportunity to work with a worldwide leader in Media & Entertainment. Based in Orlando, US this premier entertainment company has operations around the globe and creates, distributes, markets and licenses all forms of entertainment from feature films to television, home video/DVD, international cinema, and broadcasting. In this key role you will be responsible for ensuring the accuracy of Financials of R2R/A2R/Tax processes being performed out of the delivery centre. You will be required to interface directly with the customer on the financial reporting. Primary Function: - This position is required to do a detailed review of work performed on the Financial Statements, including the Balance Sheet, Trial Balance, cause of change, account reconciliations, Material Journals, and Reporting before it is reviewed by client. Also to oversee the A2R and Tax functions Review of existing control mechanism and identifying better controls to ensure quality output to client. Primary Skills List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above. Responsible for Close Processes across the delivery centre for the accuracy of financial statements Responsible for Trial Balance and Balance Sheet reviews Responsible for Preparing and Reviewing Monthly, Quarterly and Annual reporting package of the financials Responsible for SOX compliance, carrying out the Audit and ensuring that the internal controls are working Responsible for the Cause of Change analysis with comments on the reasons for the changes Responsible for enforcing the accounting policy across the business and legal entities, any exception to be approved by the controller Working closely with the client on preparation of management rep letter Working closely with the Internal and External auditors on audit related queries Responsible for approving material items (journals and reports) Managing the team of legal entity controllers to ensure that the quality of deliverables is high from the delivery centre Train and manage the team of controllers on latest accounting and policy updates, also train the delivery team on certain updates impacting the processes being performed Driving controllership as a function in the delivery centre. Working closely with the client controllers on process related issues and being the first point of contact to address any escalations. Provide excellent service to customers of the delivery Centre and ensure high level of customer satisfaction. Works with other engagements on initiatives pertaining to Record to Report and controllership function. Secondary Skills Qualified Chartered Accountant/ CPA/ Management Accountant Prior experience working on US customer, exposure to US GAAP Strong accounting and controllership knowledge Strong Quality audit/ review skills especially with complex engagements. Good Analytical & Problem-solving skills apart from an understanding of business numbers and accounting Critical thinking is a must Excellent communication skills, both verbal and written English. Ability to speak to Senior Management team at the client side Flexible about work content, timings and location. Proficient in the use of desktop and workflow management tools. General knowledge of SAP/R3 applications. 15+ years of R2R/GL experience
Posted 5 days ago
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The quality audit job market in India is thriving, with a growing demand for professionals who can ensure the quality standards of products and services. Quality audit roles are crucial in various industries such as manufacturing, healthcare, IT, and more. Job seekers looking to pursue a career in quality audit have abundant opportunities in India.
These cities are known for their industrial presence and offer numerous job openings for quality audit professionals.
The average salary range for quality audit professionals in India varies based on experience levels: - Entry-level: INR 3-5 lakhs per annum - Mid-level: INR 6-10 lakhs per annum - Experienced: INR 12-20 lakhs per annum
Salaries may vary based on the industry, location, and company size.
A typical career path in quality audit may include progression from: - Quality Auditor - Senior Quality Auditor - Quality Assurance Manager - Quality Assurance Director
Advancing in this field often requires gaining certifications, acquiring in-depth knowledge of quality standards, and demonstrating strong leadership skills.
In addition to quality audit expertise, professionals in this field are often expected to have skills such as: - Root Cause Analysis - Statistical Process Control - Six Sigma - ISO Standards Knowledge - Auditing Techniques
As you prepare for quality audit job opportunities in India, remember to showcase your expertise, experience, and passion for maintaining high-quality standards. Stay updated on industry trends, continuously improve your skills, and approach interviews with confidence. Best of luck in your job search!
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