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2.0 - 7.0 years
2 - 5 Lacs
gurugram
Work from Office
Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Mi...
Posted 1 month ago
5.0 - 10.0 years
2 - 4 Lacs
ahmedabad
Work from Office
Role & responsibilities Inspection schedule as per client call. Inspection of products as per AQL 1.0 & IS 2500-2000. Inspection check sheet & Tech specs will be provided by client. Checking the products as per drawing (Aesthetics & Dimensional) Making separate reports for different supplier. Bi-Annually audit of respected suppliers Taking CAPA reports of rejections found during inspections from suppliers Making good behaviour between suppliers & clients. Process knowledge like plating, lacquering & powder coating. Auditing exposure like vendor audit, 5s audit, product audit, process audit. Knowledge about quality control plan. Awareness about raw material standards. Knowledge about 8D, CAPA...
Posted 1 month ago
3.0 - 8.0 years
3 - 5 Lacs
gurugram
Work from Office
Requirements:- Must have knowledge of Auditing Calls. Must know about 7QC tools Must be working as Quality Analyst for atleast 1 Year. Hiring for Malayalam and English Language 6 days working and 1 rotational off Shift timings: 10 AM to 7PM. Office Address:- Sector 44, Gurugram.
Posted 1 month ago
2.0 - 7.0 years
2 - 5 Lacs
kochi
Work from Office
Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...
Posted 1 month ago
0.0 - 1.0 years
1 - 2 Lacs
vapi
Work from Office
Responsibilities: Assist in performing basic inspection of raw materials, in-process items, and finished products. Learn to read and interpret engineering drawings, quality plans, and technical specifications. Support senior inspectors in conducting visual and dimensional inspections using basic measuring tools (e.g., calipers, rulers, micrometers). Record and report inspection results accurately in logs and inspection sheets. Help identify and segregate non-conforming parts and report issues to supervisors. Follow safety and quality procedures during inspection and testing activities. Participate in on-the-job training and continuous learning sessions related to quality standards (ISO 9001,...
Posted 1 month ago
10.0 - 15.0 years
8 - 10 Lacs
ankleshwar
Work from Office
Responsibilities: To manage day to day activities of quality control. To distribute QC related work as per production planning Preparation & reviewing of QC SOPs. To monitoring of all the Q.C. testing & its complete follow up. To approve all the Raw materials, packing materials, inprocess & finished goods after proper testing with its online documents. To review SOP and STP. Checking out daily & monthly calibrations as per designed SOPs. To prepare and execute calibration calendar of QC instruments. Review out of Specification results and its documents for final conclusion. To participate in investigate of market complaint, product recall Sample. Coordinate training of workers and staff for ...
Posted 1 month ago
2.0 - 3.0 years
2 - 3 Lacs
vapi
Work from Office
Responsibilities: Strong understanding of industry standards, statistical quality control, process improvement, and regulatory frameworks relevant to telecommunications manufacturing is important. Develop, implement, and oversee quality control policies, procedures, and standards ensuring all products meet customer specifications and regulatory requirements. Supervise and manage quality control teams including inspectors, technicians, and lab personnel to ensure consistent product quality. Monitor manufacturing processes to detect and address quality deviations, defects, or non-conformity in real-Me. Coordinate raw material inspection, testing, and approval in line with supplier quality stan...
Posted 1 month ago
5.0 - 8.0 years
8 - 9 Lacs
vapi
Work from Office
Responsibilities: Assembly Line Quality Control Monitor and ensure quality during each stage of the assembly process. Identify and contain non-conforming products immediately to avoid downstream issues. Ensure adherence to work instructions, SOPs, and control plans at the line. Final Quality Inspection Supervise final product audits before dispatch. Ensure compliance with customer specifications, drawings, and internal standards. Maintain traceability and documentation of inspection records. Problem Solving & RCA Conduct root cause analysis (RCA) of in-line and final inspection defects. Implement corrective and preventive actions (CAPA) to avoid recurrence. Use quality tools such as 5 Whys, ...
Posted 1 month ago
1.0 - 6.0 years
1 - 4 Lacs
thane, navi mumbai, mumbai (all areas)
Work from Office
Hiring: Quality Analyst (Insurance Sales Process) Location: Ghansoli, Navi Mumbai Openings: 3 Shift Timing: Day shift, 6 days working Key Skills: Life Insurance Sales (E2E) Quality Tools Product Knowledge Roles & Responsibilities: Experience in delivering training sessions to enhance team skills and knowledge in quality assurance processes. Ability to analyze complex data sets and present findings to stakeholders for informed decision-making Minimum of 1 year of experience as a Quality Analyst in a similar role. Proficient in using quality tools such as Pareto, Check sheet, and Histogram. Strong understanding of customer centricity and process dynamics. Excellent communication skills for eff...
Posted 1 month ago
4.0 - 7.0 years
3 - 5 Lacs
pune
Work from Office
Looking Quality Manager Work Experience : 4 yr to 7 yrs Location: Pune , Pimpri chinchwad Salary as per company contact : HR Reshma 7066317322 Required Candidate profile Actively supports and participates in Quality Management System training programs and other quality-related training.To Conduct Induction Training To Arrange and to take follow up of Committee Meeting
Posted 1 month ago
1.0 - 6.0 years
4 - 5 Lacs
gurugram
Work from Office
Job Title: International Call Quality Analyst Location: Gurgaon, Sector 59 Job Type: Full-Time Shift Timings: US Shift (Night Shift) Working Days: 5 Days Working (Rotational Week Offs) Joiner Requirement: Immediate Joiners Preferred Looking for a detail-oriented and experienced International Call Quality Analyst(Banking experience preferred) to join our dynamic team in Gurgaon, Sector 59 . The ideal candidate should have a minimum of 1 year of experience in an international banking voice process , and must be comfortable working in US shift timings with rotational working days . Key Responsibilities: Monitor and evaluate inbound and outbound calls for quality assurance and compliance with pr...
Posted 1 month ago
1.0 - 2.0 years
1 - 4 Lacs
mumbai, hyderabad
Work from Office
About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Associate Qualifications: Any Graduation Years of Experience: 1-2 Years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, esc...
Posted 1 month ago
3.0 - 5.0 years
1 - 5 Lacs
mumbai, hyderabad
Work from Office
About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, es...
Posted 1 month ago
1.0 - 3.0 years
1 - 4 Lacs
chennai
Work from Office
About The Role Skill required: Banking Services - Retail Banking Card Operations Designation: Quality Auditing Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? In this role, you will be responsible for managing various customer request and queries from Law agency and third-party firmsPerforming customer account reviews, Transaction hold placements, extraction of account summary and communications to law firms, customers and agenciesReview the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E. What are we looking for? Written and verbal communicationAdequate knowledge in reviewing and...
Posted 1 month ago
1.0 - 2.0 years
1 - 5 Lacs
bengaluru
Work from Office
Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g, email, chat) for accuracy and adherence to quality standards Documents quality issues and performance measures for management review Provides information to assist in the feedback and formal education process of individuals on the phone Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area Develops own knowledge, shares best pra...
Posted 1 month ago
3.0 - 5.0 years
1 - 5 Lacs
mumbai, hyderabad
Work from Office
About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, es...
Posted 1 month ago
3.0 - 5.0 years
1 - 5 Lacs
mumbai, hyderabad
Work from Office
About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, es...
Posted 1 month ago
10.0 - 12.0 years
12 - 15 Lacs
bahadurgarh
Work from Office
Position Title: Manager Quality 1. Position Overview The Manager Quality is responsible for overseeing the Quality function across multiple manufacturing plants and vendor locations. The role involves ensuring strict adherence to quality standards, minimizing customer complaints and claims, and building a culture of quality excellence. The incumbent must possess deep knowledge of Quality Assurance and Inspection within the Footwear Industry , along with strong analytical, leadership, and communication skills. 2. Educational Qualification Essential: B.Sc. in Footwear Technology Preferred: P.G. Diploma / M.Sc. in Footwear Technology 3. Experience Required: 10–12 years of progressive experience...
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
indore, madhya pradesh
On-site
As a Quality Analyst, your role involves monitoring, assessing, and enhancing the performance of the calling team to ensure service quality, compliance, and customer satisfaction. You will evaluate customer interactions, identify trends, and provide actionable insights. Key Responsibilities: - Monitor and evaluate inbound and outbound calls to assess quality, compliance, and adherence to scripts and procedures. - Score calls based on defined quality parameters such as accuracy, empathy, product knowledge, and resolution. - Provide detailed feedback to agents and team leaders for performance improvement. - Collaborate with trainers and supervisors to identify training needs and assist in cont...
Posted 1 month ago
15.0 - 20.0 years
12 - 15 Lacs
hyderabad
Work from Office
Job Title: Manager QA/QC Department: Quality Assurance & Quality Control Location: Corporate Office (with periodic site visits) Job Purpose: To lead, develop, and oversee the companys Quality Assurance and Quality Control (QA/QC) functions across all projects, ensuring adherence to contract specifications, IS codes, and ISO 9001:2015 standards. The role aims to promote a culture of quality, compliance, and continuous improvement while ensuring all deliverables meet or exceed client expectations. Key Responsibilities: 1. Quality Planning and Documentation Develop and implement project-specific QA & QC Plans aligned with contract requirements, specifications, and relevant IS codes. Ensure all ...
Posted 1 month ago
8.0 - 10.0 years
7 - 12 Lacs
hosur
Work from Office
Responsible for ensuring the effective implementation of Quality Assurance (QA) systems in strict compliance with GMP , regulatory requirements, and internal quality standards. Actively supports continuous improvement initiatives across key areas including production processes , documentation practices , internal and external audits , and supplier quality management , promoting a culture of quality and compliance throughout the organization.
Posted 1 month ago
3.0 - 8.0 years
5 - 6 Lacs
mumbai suburban, navi mumbai
Work from Office
We have vacancy for Quality Manager Qualification - BAMS/ BHMS with MHA Experience - 1 to 10 yrs. NABH audit experience mandatory.
Posted 1 month ago
7.0 - 12.0 years
3 - 6 Lacs
noida
Work from Office
SUMMARY P&C Insurance Team Lead ========================== Summary ----------- We are seeking an experienced P&C Insurance Team Lead to manage a team and oversee all relevant technical/operational processing activities. The successful candidate will provide direct assistance to underwriting teams as needed, while also handling people management, performance appraisals, and client interaction. Responsibilities - - - - - - - - - - - - - - - - - - - Monitor the performance of a team of Claims adjusters and provide timely feedback Conduct employee performance reviews and assist with professional development Set objectives and manage the team's progression Coordinate with internal customers and m...
Posted 1 month ago
2.0 - 7.0 years
3 - 4 Lacs
kolkata
Work from Office
Quality Management & Accreditation Policy & Process Improvement Data Management & Reporting Training & Capacity Building Patient Safety & Risk Management NABH Accreditation Compliance
Posted 1 month ago
2.0 - 3.0 years
0 - 3 Lacs
gurugram
Work from Office
Job Title: Quality Analyst Location: Gurugram Job Type: Full Time Department: [e.g., Quality Assurance, Operations, IT] Reports To: [QA Manager / Team Lead] Job Summary: We are seeking a detail-oriented and analytical Quality Analyst to ensure the delivery of high-quality products/services by evaluating processes, identifying issues, and recommending improvements. The ideal candidate will have a strong understanding of quality assurance methodologies and a commitment to excellence. Key Responsibilities: Develop and execute test plans, test cases, and test scripts to ensure product quality. Monitor and evaluate system performance and compliance with standards. Conduct root cause analysis and ...
Posted 1 month ago
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