876 Quality Audit Jobs - Page 28

Role & responsibilities Quality Assurance (QA): Assist in implementing and maintaining quality control processes. Conduct routine quality inspections and audits to ensure compliance with company policies and regulatory requirements. Support the investigation of non-conformities and customer complaints, recommending corrective and preventive actions. Assist in preparing QA reports and documentation. Ensure adherence to Good Manufacturing Practices (GMP) and Standard Operating Procedures (SOPs). System Management: Support the implementation and maintenance of Quality Management Systems (ISO 9001, ISO 14001, etc.). Assist in documentation control and management of standard procedures. Monitor and update system records for audits and compliance checks. Coordinate with different departments to ensure system improvements align with organizational goals. Process Improvement: Identify gaps in existing processes and suggest improvements. Support the development and implementation of continuous improvement initiatives. Assist in training employees on QA & system protocols Preferred candidate profile Education: BE - Mechanical Experience: 0-2 years of experience in Quality Assurance or System Management. Knowledge of quality standards such as ISO 9001, ISO 14001 Strong analytical and problem-solving skills. Good communication and documentation skills.

Kalkine Is Hiring Experienced Call Quality Analyst- International Process Roles And Responsibilities- Monitor and evaluate outbound calls for quality and compliance. Conduct Quality audits and prepare performance report. Collaborate with teams for training, calibration and and performance alignment. Preferred Candidates- Good English communication skills. Experienced in International Call quality Audit. Familiar with 7QC's Required - Minimum 2-3 Years of Experience as call Quality Analyst Working days: Mon to Fri Notice Period: Immediate or Max 15 DAYS Shift: 5 AM to 2.30 PM (AUS Shift) Salary: From 4.5 LPA To 5.5 LPA Job location: Sector 16 Noida No Cab Service Available Interested candidates can apply or share resume (tanisha.gupta@kalkine.co.in) or Call/WhatsApp 9717743805

-Quality Assurance: Establish and oversee quality control systems -Inspection & Testing of inventories -Compliance & Documentation: ISO 9001, IATF 1641 & maintain records -Audits & Certifications: internal & external audit -Training & Development

Dear Candidates, We are seeking a dynamic, results-oriented Senior Production Manager with deep expertise in modern seafood production techniques and quality management systems. The ideal candidate will possess extensive experience in production planning, plant operations, and administrative control within the seafood industry, especially in handling sea-caught shrimp and Vannamei processing . This is a leadership role requiring strong decision-making capabilities, team management, and an in-depth understanding of the seafood processing life cycle, ensuring productivity, compliance, and product excellence. Roles and Responsibilities Lead and manage end-to-end production operations in a seafood processing facility. Develop and implement production plans, schedules, and resource allocation to meet demand forecasts. Oversee the processing of sea-caught shrimp and Vannamei, ensuring high standards of hygiene, quality, and compliance. Implement and monitor quality control (QC) and quality assurance (QA) systems as per industry and export standards. Drive continuous improvement initiatives in processing efficiency, waste reduction, and operational excellence. Coordinate with procurement, logistics, and quality departments to streamline supply chain and inventory management. Provide leadership, mentoring, and performance evaluation to production teams and supervisors. Analyze production data, prepare reports, and provide insights to top management for strategic decision-making. Manage plant infrastructure, machinery maintenance, and upgrades in line with industry standards and automation trends. Desired Candidate Profile A proven track record of 14 to 20+ years in seafood processing, preferably in a senior production or plant management role. Strong understanding of shrimp (sea-caught and Vannamei) processing , freezing, packaging, and export compliance. Hands-on experience with modern seafood production techniques , HACCP, ISO, and other quality certifications. Demonstrated ability to lead teams, make quick and effective decisions, and handle production crises. Excellent planning, coordination, and communication skills. Should be familiar with international seafood export requirements and quality benchmarks. INTERESTED CANDIDATES KINDLY APPLY!!!

Review quality assurance standards, and study existing hospital policies and procedures, and interview hospital personnel and patients to evaluate effectiveness of quality assurance program

Role & responsibilities: SAFETY, SECURITY & COMPLIANCE Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Companys Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Companys Rules to Live By. Places Quality, Health & Safety, Security, and protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk Seeking continual improvement in Health, Safety, Security & protection of the Environment, considering responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations. QUALITY Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherfords Management System. Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement. In case of concerns with safety, quality non-conformances, or integrity concerns, exercises Stop Work Authority to suspend operations. OPERATIONS Develop and standardize procedures, quality control plans, sampling plans, inspection test plans, work instructions, and quality template/forms Assist Quality in development of a standardized quality program Implement Non-Conformances and COQ (Scrap, Rework) at the facility Assist the development and implementation of Quality Improvement Plans to drive toward Zero Defects and Zero Quality Escapes as well as reduction of Cost of Quality (COQ) Collect, analyze, and summarize quality performance data, apply statistical tools and reports to identify opportunities for improvement. Apply techniques and tools to improve the output quality of processes by identifying and removing the causes of defects and minimizing variability in manufacturing related processes. Identify, document, communicate and standardize best practices to reduce defects Implement systematic approach to NCR performance management, tracking, trending, and reporting.. Identify technical competences required by different manufacturing trades to build products per Engineering technical documentation. Assist in the implementation of quality related systems, process, and tools. Coordinate and perform internal process audits. Prepare inspection test reports. Interpret Design Engineering data (including blueprints, Bills of Material, specifications), and customer requirements. Develop positive relationships and work closely with Engineering, Manufacturing/R&M leaders, and shop floor personnel to manage and implement changes related to quality improvements. Identify and report any quality concerns and take immediate corrective action as required COMMUNICATION Maintains effective communications with all key stakeholders both internal and where appropriate external Interacts with both internal and external customers with regards to manufacturing quality Interacts closely with Manufacturing and Lean Continuous Improvement to drive toward Zero Defects and Zero Quality Escapes. FINANCIAL Accountable for staying aligned with budgeted set up and running cost of facilities within responsibility. Preferred Candidate Profile: Experience & Education REQUIRED Bachelors degree in engineering. 5+ years of experience in Quality or Engineering (with Quality focus) in an industrial related business. 5+ years demonstrated experience with quality related continuous improvement programs. PREFERRED Root Cause Analysis Incident Investigation Training Lean & Six Sigma Training. 5+ years of Quality Engineer experience. Knowledge, Skills & Abilities REQUIRED Ability to interpret engineering drawings, technical notes, procedures, and specifications Demonstrated skills related to problem-solving, decision-making, judgment, leadership, root-cause analyses, and team collaboration to lead and influence others to drive change Ability to read, write, speak, and understand English Demonstrated report-writing skills Strong communication and facilitation skills between functions verbal and written Strong knowledge in Microsoft Office applications (Word, Excel, Power Point and Outlook) Able to work in a fast-paced environment with the ability to evoke critical thinking PREFFERED Weatherford enterprise and management systems knowledge. Document management and control experience Experience using JDE Experience leading in a matrixed organization

Job Summary: We are looking for a highly motivated and detail-oriented Assistant Manager Quality to join our quality team. The ideal candidate will be responsible for overseeing quality assurance (QA) and/or quality control (QC) activities to ensure compliance with regulatory standards (cGMP, WHO, FDA, etc.) and internal quality policies. This role is vital in maintaining product integrity and supporting continuous improvement initiatives. Key Responsibilities: Supervise and support QA/QC operations, including IPQA, documentation, and in-process checks. Ensure adherence to GMP guidelines and regulatory requirements in manufacturing and packaging. Review and approve quality-related documents such as SOPs, BMRs, BPRs, and change controls. Conduct and support internal audits, vendor audits, and regulatory inspections. Investigate deviations, out-of-specification (OOS) results, and non-conformities. Ensure timely CAPA implementation and monitoring. Manage sampling, testing, and release of raw materials, packaging materials, and finished products. Train and mentor junior QA/QC staff on SOPs, GMP, and safety standards. Coordinate with cross-functional departments including Production, R&D, and Regulatory Affairs.

Candidate should be working as a Team leader / Quality analyst / SME / Trainer on papers in US Healthcare for Claims adjudication process. Qualification - Graduate Shift - US rotational shifts Work Location - Chennai Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details.

Job Description To ensure all the products manufactured and distributed by the bottling operation conform to the specifications through assurance of processes from supply to consumer. The QAE supports the identification, planning, documentation, and management of the practices, activities and resources needed to meet quality goals and objectives in a manner that enables management to assess quality performance. Job Responsibilities Responsibility for all quality management, and quality assurance activities in the bottling operation. Responsibility for adherence to Company guidelines and requirements in the supply, manufacturing and distribution processes. Responsibility for the conformance to specifications of the finished goods leaving the plant. Responsibility to monitor, assess and improve process capabilities in the plant Responsibility for conducting the required tests on raw materials, packaging materials, WIP and finished product at the specified frequencies. Responsibility for availability and calibration of inspection and testing equipment and chemical reagents. Responsibility for process control of the final syrup, water treatment Responsibility for raw material, ingredient and product identification and traceability. Responsibility for the implementation of GMP in the plant. Responsibility to document, implement and monitor a quality assurance system in accordance with the KORE Requirements. - Commitment to Development Commitment to Excellence Teamwork Planning and Execution Influencing Knowledge of the Business Job Requirement Minimum Education: Post Graduate in Microbiology. Minimum Experience: 2 - 3 years in a Microbiology in beverage industry.

We are seeking a detail-oriented and experienced QA Executive to oversee quality assurance processes for CNC and plasma cutting operations. The ideal candidate will ensure that all manufactured parts meet stringent quality standards,,

Dear Candidate Please find the Company Profile and Job Description mentioned below. TELUS Digital, formerly known as Telus International, is a parent company of Telus Corporation, one of the largest telecommunications/telecom companies in Canada. We hold the largest market share in Canada and the USA and have a global presence. For example, in India, we have Jio, Airtel, Vodafone, etc. We have offices in Noida, Gurugram, Bengaluru, Mumbai, and Ahmedabad. We specialize in four key verticals, broadly categorized as: Digital Solutions, Customer Experience, Healthcare, and Artificial Intelligence." Job Description Quality Manager - Customer Experience The Customer Experience (CE) Manager will be co-responsible with the operation for the professional and optimum performance of the CE teams; is also responsible for allocating the required resources for developing the quality programs and framework. Must support the creation of the Quality framework and ensure the quality of service to run operations smoothly. Works with their team to develop industry-leading Customer Experience and Quality standards, provides the timely analysis for Operations team. Reviews & approves recommendations to support our Operations and Clients. Manages a profile of competencies to be developed for CEAs and CE Team Leaders, and implements SMART career plans for each of their team members to ensure maximum development, client, and operational output. Main Responsibilities: Encourages collaboration between departments to contribute to the business strategy Ensures quality and compliance activities are updated and performed in a timely manner Adopts and drives global standards for quality and compliance Actively participates within internal and external meetings (WBR, MBR, QBR, YBR, etc) Manages client relations to align quality and customer experience standards Supports the development of effective and timely analytics to our operations team Plans development and engagement activities for CE Team Coordinates the best use of their resources for CE to support the operations Coordinates and communicate with recruitment to ensure profiles are updated Owns Quality KPIs and works diligently to identify process gaps or possibilities of fraud/non compliance Ensure audit and analysis requirements of the business are met at all times Works well with internal and external stakeholders to identify process opportunities and share recommendations and Quality strategies Eligibility Criteria 3 or more years of relevant experience Bachelor's degree in any field. Qualifications: Strong leadership & management Creativity and innovation Presentation skills Analytical skills Organizational skills Effective Decision-making & problem-solving Results-oriented and have the ability to report them Ability to work with teams across multiple regions Knowledge: English - B2 or above: - Required Oral and written comprehension Appropriate use of language Strong verbal and written communication skills Intermediate to advanced level experience with MS Office applications, including budget management & reporting Customer excellence & quality knowledge Perks and Benefits Shift Timing- Fixed Night Shift Working Model: 5 days (work from Office) Rotational Shifts Location: Noida Sector-135 Free pick up and drop facility will be provided within 35 Kms range

Responsibilities: * Conduct quality audits * Ensure compliance with industry standards * Collaborate with production team on process improvements with the German Team * Communicate findings effectively * Using Google Sheets for documentation Travel allowance Mobile bill reimbursements

locationsSHELL CENTRE CHENNAIposted onPosted 21 Days Ago time left to applyEnd DateMay 30, 2025 (13 days left to apply) job requisition idR176887 , India Job Family Group: Trading Jobs Worker Type: Regular Posting Start Date: April 25, 2025 Business unit: Finance Experience Level Experienced Professionals About The Role About The Role Responsible for managing the physical Mark to market (MtM) quarterly and annual activities end to end and deliver within group timelines. Responsible for managing bio tickets inventory accounting for the trading entities quarterly and annually to deliver within group timelines (ii) responsible for Settlement activities along with driving improvement initiatives in TSA team covering major Trading entity in WONA. Purpose and Accountabilities: Responsible for financial close activitiesfor MtM activities and bio tickets inventory valuation for WONA Trading entities and along with managing any challenges in the Settlements. Ensure accounting treatment of all new business deal scenarios are correctly done and adequately documented. Responsible to operate Key RDS Sox control on the MTM process and inventory management and provide support to operate Payment control & also to ensure that all related controls managed within the process are executed properly. Responsible to manage challenging issues in the MTM process and drive conversation with various stakeholders, FMs etc to arrive a solution independently on a timely basis Responsible to manage the audit and interact with external audits to address the audit issues/queries Responsible to drive expected correct WoW/Process with all stakeholders & track issues clearly to resolve them permanently. Responsible to analyses working capital data for engagements with stakeholders including Senior management Develop and maintain a strong relationship with Trading, Commercial Operations, Onshore Tag, Financial Reporting, and Finance Operations to ensure requirements and expectations as well as issues are captured, understood, and acted upon in a timely manner; keep abreast of new and changing business/markets. Constant view to improve systems and processes with an aim towards elimination of manual data capture, improving reconciliation capabilities and continuing down the path of straight through processing. Work with and support the wider team to ensure accuracy of the Financial Statements through timely and accurate recognition of expenses and revenue. To approve Payment batches as per the MOA & adhere to related controls/compliance. To support STM in daily control on AR Overdue situation and ensure timely debt collections/escalations Additional responsibilities include project management, system upgrades, enhancement and testing Support implementation of new business/projects and associated system/process changes. To provide extensive support in IGPC reconciliation process during quarter ends and support team when its required. To provide backup to another team leads in WONA C&P as & when required. Periodic review and update of WI and exceptions list to ensure all the process exception and changes are captured and documented. Communicate efficiently and effectively with wide range of stakeholders (internal and external to the Trading Business) Support any new migration in the process with understanding the actual requirements. To lead the team for ensuring achievement of Strategic, Managerial & Operational KPIs. Review and challenge existing manual processes to ensure maximum benefit from the CI initiatives Requirements This role requires Qualified Accountant or equivalent related business degree. In-depth IFRS knowledge and fair valuation accounting is required Prior experience of Trading Business / system knowledge (Dex) would be preferred. Strong computing skills (Excel, programming, VBA) and analytical abilities Ability to identify risks in the process and work towards mitigating the risks. Ability to manage complex accounting issues independently Ability to work effectively and efficiently while under pressure and with competing priorities Experience in Six-Sigma and/or other problem-solving methodologies to drive continuous improvement Strong analytical skills required, detail and accuracy oriented Strong communications and interpersonal skills Ability to drill down into complex data Flexible to work in different shifts, on need basis to stretch during finance closure. Well-organized with excellent attention to detail and the ability An Innovative place to work Theres never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world todaybringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change. Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain peoples lives for more than a hundred years, Shell has become one of the worlds leading companies. Join us and youll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part. An Inclusive place to work Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone from our employees, to our customers, partners, and suppliers feels valued, respected, and has a strong sense of belonging. To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status. To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. Were closing the gender gap whether thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology. Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application. A rewarding place to work Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Were huge advocates for career development. Well encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. - DISCLAIMER: Please noteWe occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Role & responsibilities: Implement and monitor QA/QC procedures across construction sites to ensure compliance with project specifications and standards. Conduct regular site inspections, raise and close NCRs, and ensure corrective/preventive actions are in place. Review and maintain quality documentation including ITPs, method statements, checklists, and reports. Support internal and external quality audits; address findings and drive continuous improvement. Conduct training sessions for site teams and contractors on quality standards and best practices. Coordinate with internal departments, consultants, and clients on quality-related matters. Ensure adherence to IS codes, QMS, and statutory regulations across all project phases. Qualifications & Skills: B.E./B.Tech in Civil Engineering. Minimum 6 years of experience in QA/QC within the real estate/construction industry. Strong knowledge of construction practices, IS codes, QMS, and audit processes. Proficient in MS Office and QA documentation; ISO certification preferred. Excellent communication, analytical, and team coordination skills.

Review quality assurance standards, and study existing hospital policies and procedures, and interview hospital personnel and patients to evaluate effectiveness of quality assurance program

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. ? Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. ? Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports zero misses2.Process ComplianceCase targets 2 hours/ week logged to be updated with the process ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Quality control is a process by which entities review the quality of all factors involved in productionThe Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks. The role may require for you to have a good understanding of anti-corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required. What are we looking for? Competent in all minimum skill required by Customer Service Representative Knowledge of Transaction Monitoring Process Ability to monitor as per the Transaction Monitoring Process Knowledge of quality related tools & reporting Ability to use Nice System to monitor calls if indicated Basic understanding of OE maturity framework Complete knowledge of product/processes/Operational MetricStrong communication skills-written & oralStrong interpersonal skills with the ability to identify and resolve customer's needs with appropriate empathyThorough understanding of Client requirements and targets specific to Transaction MonitoringClient interaction would be an added advantage Management of performance(specific to Transaction Monitoring) – daily, weekly and monthlyStrong communication skills-written & oralPeople motivation and retention skillsAbility to formally evaluate performance of Quality Associates.Strong internet and computer literacy skills, technical knowledge will be an added advantage Roles and Responsibilities: Conduct Transactional audits, compliance auditsShare critical feedback on priority, drives course correction.Discuss critical and top opportunities in huddles.Conduct calibration sessionsShares Quality reports/ insightsCreate action plans to drive agent/ process performance.Drive bottom performers improvement on critical metrices.Collaborate with Delivery lead/SMEs to drive action plan and critical metricesConduct reviews with delivery team lead to discuss opportunities/ Challenges/ Action Plan.These responsibilities may vary depending on the specific needs from clients Qualifications Any Graduation

Minimum 2 years experience in Medical Billing. Thorough knowledge in Patient Demo / Charge Entry / Payment Posting / Denials Handling and Insurance AR Calling. Good communication skills required for Calling

Candidates both experienced and Freshers are required, Candidates must have fluent in English (Both), Candidates must have experience in their relative fields, Candidates preferred from local residence, Candidates will be assigned as per skilled .