912 Quality Audit Jobs - Page 25

Roles and Responsibilities Conduct quality audits, call calibrations, and call monitoring to ensure adherence to international process standards. Utilize QC tools such as 7QC and feedback mechanisms for continuous improvement. Collaborate with the team to resolve issues related to call quality and customer satisfaction. Provide constructive feedback to team members on their performance and suggest areas of improvement. Desired Candidate Profile 4-7 years of experience in a similar role within an International BPO environment. Strong knowledge of QC tools like 7QC, Call Quality, Call Audit, Call Calibration, Call Monitoring etc. . Excellent communication skills for effective collaboration with cross-functional teams Rotational Shifts Work From Office

Job Description Responsible for supervising and assist with necessary production testing to ensure that the highest quality standards are maintained for products to be released to the warehouse. Job Responsibilities Line sanitation and Documentation (Proportioner, Filler, and Bottle Washer). GV Pressure Gauge/Density Meter/Thermometers Calibration and documentation. Syrup release procedure and Proportioner operation. Bottle inspector’s evaluation and validation. Collection and labelling of Shelf life samples. Take feedback from Shelf life samples and market samples analyst and take actions if required. Glass fragment control program, Ozone monitoring, Temperature monitoring and validation and documentation (related of area of operation). Finished product release as per the procedure and follow the requirements. Line sanitation as per specification and its documentation. Maintenance of GHP and GMP practices in line operation. - Behavioral Competencies Drives Innovative Business Improvement- Stage 1 Objective Analytical Thinking- Stage 1 Takes Initiative to deliver results- Stage 1 Works effectively with others and Influence others- Stage 1 Develops & inspires others- Stage 1 Lives the values- Stage 1 Functional Competencies Equipment Management- Competent System Compliance- Competent Food Safety & GMP Requirements- Competent Environment process design and compliance- Competent Quality Process Compliance: WTP & ETP, Sugar Process- Competent Container preparation, filling & proportioning & QA tests- Competent Quality Process Compliance- CIP & COP Process- Mastery Quality Process Compliance- Product release (Taste test)- Competent Job Requirement Minimum Education: B. Tech/M. Sc.- Food Tech/Food Science/Biotech Minimum Work Experience: 4 - 9 years of relevant experience in Beverage/Food industry

Role & responsibilities Review, improve and implement existing Quality processes and procedures and KPIs to ensure it is aligned to create highest product quality and highest customer service. Drive improvements in all areas of operations, focusing on key performance indicators and key divisional processes. Support plants as necessary with root cause analysis, problem solving and drive consistent improvements. Assist plants with the deployment of corporate quality policies, auditing practices and ensuring adherence to company's Quality and Regulatory strategies in accordance with the established strategic plan. Assist plants with deployment and implementation of customer requirements and specifications as applicable. Ensure communication between plants and sharing of best practices and lessons learnt - for consistent customer support and representation for global accounts. Essential Functional Requirement Seasoned and competent Quality professional with over 10+ years of experience. Experience with auto component manufacturing companies; preferably having a high volume-low value product portfolio. Significant experience in turnaround strategies for quality improvement as well as leading wins for Quality Awards / Certifications. Qualified engineer with certifications in relevant quality systems ISO / TS / IATF / Six Sigma etc. Total Quality Management Professional (TQMP) brining hands-on experience of leading TQM, Manufacturing Excellence implementation in an organisation. Preferred candidate profile Educational Qualification: Bachelor of Engineering (Mechanical or Metallurgy) Experience: 10+ Years Any additional requirement: Specify Candidates current Designation for search & right fitment: Head Quality, Head QMS, Head Manufacturing Excellence Preferred Industry Type: Automotive

Job description: Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pooja M - 7869304456, poojam3@hexaware.com

Job Summary: The Quality Control (QC) professional ensures that construction activities comply with quality standards, project specifications, and regulatory requirements. This role involves inspecting, testing, and reporting to ensure all construction processes meet design and quality benchmarks. Key Responsibilities: Develop and implement the project's Quality Control Plan (QCP). Conduct inspections and tests on construction materials and workmanship. Review drawings, specifications, and submittals for compliance with standards. Coordinate with engineers, project managers, and subcontractors to ensure quality objectives. Monitor and document construction activities to ensure adherence to QA/QC procedures. Maintain all QC records including inspection reports, test results, and NCRs (Non-Conformance Reports). Ensure corrective actions are implemented for any deviations or deficiencies. Liaise with third-party inspectors, consultants, and client representatives. Conduct internal quality audits and participate in external audits. Promote a culture of continuous improvement and quality awareness on-site. Qualifications: Bachelors degree in Civil Engineering or Construction Management (or related field). 10+ years of experience in QC within the construction industry. Knowledge of ISO 9001, ASTM standards, and relevant codes (e.g., ACI, AISC). Familiarity with testing procedures for concrete, soil, steel, etc. Proficient in MS Office, QC software/tools, and report generation. Certification in QC (e.g., ASQ, NDT Level II) is a plus. Skills: Strong attention to detail and problem-solving skills. Excellent documentation and communication abilities. Ability to work independently and lead quality inspections on-site.

Role & responsibilities Develop and enforce Call quality control procedures and standards Done by ( CRM , Sales ). Supervise the call quality and will provide feedback. Conduct inspections and tests on daily calls. Identify quality issues and recommend improvements or corrective actions. Maintain accurate documentation of calls, test results, and corrective actions taken. Coordinate with the sales and CRM departments to resolve quality problems and ensure the correct information flows to the external stake holders/customers. Ensure compliance with industry standards, regulatory requirements, and internal policies. Prepare reports and present quality performance metrics to senior management. Manage audits (internal and external) and support certification processes. Investigate customer complaints related to quality and lead root cause analysis. Candidate Requirement: Eye for detail in unit inspections. Strong communication and coordination skills. Familiarity with CRM tools (e.g., Salesforce, Zoho) and project management software. Customer-first mindset with analytical and documentation proficiency.

Job Purpose To supervise daily operations and personnel aiming for maximum efficiency and cost effectiveness. To ensure that technology is utilized to a maximum for process improvement and that teams are well-organized and productive. Key Responsibilities Functional Responsibilities Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels To deliver a best-in-class service, meeting or exceeding the KPIs Manpower planning, Rostering and Designing call center strategy to implement short/long-term plans for achieving process objectives Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency Be responsible for the end-to-end customer contact processes and their associated customer experience, supporting company's initiatives to drive improvements, improve efficiency and reduce complaints Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions Job Requirements Qualifications Graduate / Post Graduate Experience 7-10 Years of proven experience of leading a service driven contact Centre operation with experience of managing an operation through periods of significant growth or change Functional Competencies Handled Call Centers for both Customer Service and Cross-Sell Processes Experience in Outbound Sales Contact Centre Management and Operations Management Experience with automation of processes through tech integration Behavioral Competencies Quality & Process Orientation Strong analytical and decision-making skill Strong customer-facing and communication skills Problem Solving Skills

Implement and monitor quality control procedures for industrial flooring projects , concrete mix design & changes for suitability as per site condition ,inspections and tests on concrete materials, surface preparation,coatings, and flooring systems.

Hiring Quality Head for Leading PMC in Navi Mumbai Roles and Responsibilities Conduct quality audits, inspections, and reviews to ensure compliance with ISO standards and company policies. Develop and implement effective quality control procedures for construction projects. Lead and manage the QA/QC department, including setting quality goals, SOPs, and best practices. Collaborate with project teams to identify areas for improvement and implement corrective actions. Ensure accurate documentation of quality records, reports, and certificates. To handle multiple projects /To lead department Must have exposure of handling Real Estate, Industrial & Infra projects Desired Candidate Profile Strong knowledge of ISO systems implementation and auditing principles. B.Tech/B.E. degree in Civil from a recognized university. 15-24 years of experience in civil engineering or related field with expertise in QA/QC, quality audit, internal quality auditing, etc. Excellent communication skills with ability to work effectively at all levels within an organization. To apply, please send your resume with following details Mail to: harshala.kadave@gemengserv.com Subject Line: Application for Quality Head @ Mumbai Total Experience: Current CTC: Expected CTC: Current Location: Notice Period: Reason for change:

Role & responsibilities: Research potential vendors for Raw Material and packaging material purchase Compare and evaluate offers from suppliers Negotiate contract terms of agreement and pricing Track orders and ensure timely delivery Review quality of purchased products Enter order details (e.g. vendors, quantities, prices) into internal databases and software Maintain updated records of purchased products, delivery information and invoices Prepare reports on purchases, including cost analysis Monitor stock levels and place orders as needed Coordinate with warehouse staff to ensure proper storage Attend trade shows and exhibitions to stay up-to-date with industry trends. Preferred candidate profile Manages Quality continuous improvement initiatives Ensures standards and methods for inspection, testing, and evaluation are being followed accordingly Plans and directs activities concerned with application, and maintenance of quality standards for Manufacturing Processes (Compounding, Finished Goods and or Fulfilment) Directs front line Associates and Quality Operators in matters related to quality Drive product and manufacturing process improvements Requests and retrieves technical information (specifications, drawings and standards) from various sources to assist in resolving quality issues and resolve problems as necessary

Role & responsibilities Key Responsibilities: Strategic & Policy Development: Define, implement, and continuously improve QA/QC policies, procedures, and standards aligned with global best practices (e.g., ISO, GMP, Six Sigma). Develop strategic quality plans in alignment with organizational objectives. Team Leadership: Lead and manage the QA/QC team, including hiring, training, mentoring, and performance evaluation. Foster a high-performing team culture with a strong focus on accountability, results, and continuous improvement. Quality Management System (QMS): Monitor and improve the organizations QMS to ensure effectiveness and compliance with applicable standards. Lead quality system implementations, upgrades, and documentation control. Audits & Compliance: Plan, coordinate, and execute internal and external audits. Ensure ongoing compliance with regulatory and customer requirements. Develop and track corrective and preventive actions (CAPAs) from audit findings. Customer Feedback & CAPA: Review and analyze customer complaints and feedback. Lead root cause investigations and implement robust CAPA processes to prevent recurrence. Cross-Functional Collaboration: Partner with Production, Engineering, R&D, and Supply Chain teams to integrate quality into all operations. Promote quality best practices across the value chain. Data Analysis & KPI Monitoring: Analyze quality metrics and KPIs to identify trends and areas for improvement. Report on performance against targets, and develop action plans for gaps. Supplier Quality Management: Oversee supplier quality performance and conduct supplier audits. Develop and maintain strong relationships with suppliers to ensure quality standards are met. Training & Culture Building: Lead organization-wide quality training initiatives. Promote a proactive culture of quality, compliance, and continuous improvement. Reporting & Communication: Present quality performance metrics, risk assessments, and improvement strategies to senior leadership. Provide recommendations for strategic quality initiatives. Preferred candidate profile Bachelors or Masters degree in Engineering, Quality Management, or a related field. 8+ years of experience in Quality Assurance/Quality Control, with at least 3 years in a leadership role. Strong knowledge of QMS standards (e.g., ISO 9001, ISO 13485, GMP, Six Sigma). Proven experience with internal/external audits, CAPA, and risk management. Excellent analytical, problem-solving, and decision-making skills. Strong interpersonal and leadership capabilities. Certifications such as Six Sigma (Black Belt), Lead Auditor, or ASQ Certified Quality Manager are a plus.

Objectives of the Position To ensure implementation of all audit systems To ensure timely and smooth conduct of audits Main Areas of Responsibilities and Key Activities The incumbent will be responsible for implement and maintain system requirements of ISO 9001, ISO 14001, ISO 45001, IATF 16949 for company's all locations. The incumbent should ensure closure of audit observations through coordination, follow up, review, and validate action plans within specified period. Updation and maintenance of systems documentation. Participation in customer audits. Preparation of system procedures and formats. To conduct internal audits, process audits, product audits according to planned schedule. Co-ordination with various departments within organization for data collection. Participation in various TQM activities like 5S, Quality circle, continual improvement of the system. Monitor objectives / programmes as part of continual improvement of the system. Monitor compliance against standard and customer requirements. To provide Training and create awareness to internal customers on the new audit systems and changes/modifications in the systems if any. Technical & Professional Knowledge The candidate should have working knowledge ISO 9001, ISO 14001, ISO 45001, IATF 16949

Role & responsibilities The job incumbent is responsible for Project Management for Industry business. - The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy Major Responsibilities 1. Overall project management including execution of the assigned projects. - Understanding of the contract - Commercial and performance. - Drawing up the organization and resources required. - Making the work instructions, integration and execution plan. - Coordination with the client, performing centres and BL Manager for effective execution of the contract. - Invoicing and collection of receivables. - Customer feedback and areas of improvement. - Closing the project and profitability analysis and areas of improvement. 2. Business Development/Marketing (Contributions) - During each opportunity with client/supplier, promote BV products and explore the opportunities. - Inform the head business development/ BL Manager/ concerned BL Manager for each such opportunity. 3. Resources Development (Contributions) - Contribute towards recruitment, integration and training. - Share key knowledge/knowledge management. - Identify the training needs and propose to Quality Manager/BL Manager. Criteria for Performance Evaluation (KPIs) - Perform & deliver to client as per contract and client expectations. - Build the team, mainly external consultants/sub-cons. Qualification and Experience - An Engineering Graduate (Mech) with project management skills, with 10 - 15 years of relevant experience. - Knowledge of QA/QC/QMS will be preferred Preferred candidate profile Excellent interpersonal skills. An intrinsic Task Master. Should be able to manage a team under him. Should have good leadership abilities and skills. Should have a pleasing personality Good communication and presentation skills. Proficient in MS office Self-starter

Preparation of QAP, Carryout stage wise and final inspection as per QAP Prepare & approve WPS & PQR, Welders Performance Qualifications as per ASME, EN, IBR and AWS standard Stakeholder Managemnet Required Candidate profile Prepare, approve Heat Treatment Procedure & independently carry out Heat Treatment activity Conduct QA audit in the house & at vendor places, Monitor QC & Welding processes on shop floor

Provide strong leadership Lead CMO Quality operations for India CMO and US CMO. India CMO includes QA oversight for all contract mfg. sites based in India and engaged in mfg. SUN products for India, ROW, EM markets through various business model like LL, P2P, In-licensing. US CMO includes QA oversight for all contract mfg. sites based in India and engaged in mfg. SUN products for US market through various business model like LL. Essential Job Functions: 1. To ensure availability and periodic revision of quality agreements (QAg) between SUN Pharma CMO sites. 2. To ensure product quality complaints, quality alerts, FAR, recalls etc are being handled timely and inline with QAg. 3. To ensure that SUN Pharma Quality and Compliance Standards, and applicable global regulatory authorities requirements are met and CMOs maintain and improve the adequate level of compliance, through CMO oversight. 4. Proactively assess quality issues and ensure compliance to QA/QC regulatory requirements in manufacturing operations at CMO sites. 5. Prevent Quality or regulatory non-compliance which could lead to product stock-out or withdrawal, product approval delays or which would negatively impact the quality, financial performance and reputation of the company. Ensure that Non-compliance are to be addressed via robust investigation corrective and preventive actions (CAPA). 6. Accountable for implementing and ensuring compliance to applicable Global SOPs, Policies, Standards and Quality systems at CMO oversight function. 7. Responsible for CMO Quality functions lean design and execution of continuous Quality Compliance improvement initiatives, standardizations and efficiency gains to enhance compliance and drive efficiencies. 8. Facilitate new product launch and technology transfer activities (Sun site RD) and ensure timely execution of related activities. 9. Drive annual risk assessment of CMO sites (India and US market), review the outcome, identify high risk sites/products and ensure remediation plan is in place either by de-risking of manufacturing sites or product manufactured therein. 10. Responsible for leading, directing, identifying and setting quality goals, objectives, and perfect execution in alignment with Global Quality Goals at CMO oversight function. 11. Responsible for ensuring smooth collaboration with Sun sites, commercial, RA, RD, MSTG, corporate quality audit CMO sites for activities related to product manufacturing, release and other quality technical issues to leverage synergies. 12. Monitor and utilize industry trends, internal learnings and new regulatory requirements to Identify and upgrade quality management system, facility and processes to ensure compliance at CMO sites as applicable. 13. Coach and develop direct and indirect reports, as appropriate, through ongoing, example-based performance feedback, annual performance reviews and the provision of training and development opportunities. 14. Periodic visit of high risk CMO sites to ensure quality and compliance of the sites. 15. Will perform other work-related duties, as required. Requirements and Qualifications: Basic Qualification: M.Sc./ B. Pharm / M. Pharm or equivalent. Industrial Experience Knowledge: Total 22-25 years of experience in Production, Quality Assurance, Quality and compliance in OSD and / or sterile formulations manufacturing. Exposure to various formulations like sterile, ophthalmic, aerosols, Creams, Ointments, Oral Liquids, Nutraceutical, capsules (Hard and Soft Gelatin) and tablets will be preferred. Knowledge of GMP s in FDA, Domestic and international regulatory environments. In-depth knowledge of FDA guidance s such as ICH is must. Strong organizational, interpersonal and communication skills. Ability to work effectively in multicultural matrix organization.

Manage the Quality Assurance function at manufacturing site Ensure compliance with ISO, GMP & REACH standards through robust QMS implementation, audits & CAPA systems Required Candidate profile 8–12 years of experience in QA, preferably in specialty chemicals Knowledge of analytical instruments, QC processes & technical documentation Strong knowledge - ISO 9001, GMP & other quality standards

Hiring Quality Manager for a US MNC from process equipment industry Experience 8-15 yrs Location-Vadodara 5 days working a. Ensure a robust incoming material inspection process & in process testing. b. Prepare Quality assurance and inspection plans for parts for new product development. c. Maintain Quality management system (ISO 9001:2015) & product regulatory audits. d. Perform in-process & in coming inspection rejection analysis and collaborate with team / suppliers to accomplish appropriate actions. Use lean tools/ RCCM /FMEA/PDCA to achieve desired result. e. Maintain records of customer complaints, resolve them quickly with team & perform RCCM to ensure that they don't occur again. f. Manage a diverse team , develop their goals & KPIs, ensure timely review & feedback. Manufacturing, Inspection & Testing Know how : -Should have worked with componenents like casting, forging & sheet metal. -Should have worked extensively in processes like welding, brazing, machining, assembly. -Should have knowledge of GD & T, Inspection gauges & tools (preferably advanced tools like CMM, Ferro), calibration methods, Testing methods ( Destructive & Non Destructive). -Should have knowledge of final product testing & calibration & preferably has worked in a process automated test set up. -Should be hands on in developing & maintaining product tracability process 3.1. - Should be hands on for quick trouble shooting. Auditing : Ability to conduct in process and system audits. Should be able to set a process to maintain documents for regulatory requirements & QMS audits. Supplier Assessment - Should be able to do identify critical suppliers & develop/maintain their regular audit process. For new development, responsible for helping the sourcing team to select the right suppliers by being involved in the initial supplier assessment process. Lean Fundamentals/FMEA/RCCM: Should be aware/working knowledge of lean tools, FMEA, RCCM.

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DesignationLab Chemist Full Time Opportunity LocationMultiple : - To collect samples of raw materials from Plant as per written down procedures, analyze and submit report. - Testing of all raw materials and finished goods as per the ASTM /ISO standard methods. - To prepare report of all lab testing. - To make record of all lab instruments and its calibration. - To attend customer audit and ISO audit. - To prepare documents related to internal & external audits. - Collection & testing of effluent sample in a shift is also an important activity. - Active participation in site projects as team member. - Participation in new product development work. - Provide training to labs workers, if required. - Work for daily & monthly lab report and submit it to Quality control head. - Safety first is the prime motto of our company, hence all safety compliance are very important. - Housekeeping of working areas is an integral part of the job, along with compliance of QMS-ISO 9001, EMS-ISO 4001, 5S functions. Our management is 100 % committed for all system compliance. - Plan and perform customer focused developmental lab projects, based on departmental goals and objectives This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion. Location - Bhopal,Mumbai,Nagpur,Nashik,Surat

Role - Quality Analyst - Service Desk Experience - 2 Years Minimum Location - Bangalore Budget - upto 6 LPA Work Mode- WFO Skills - QC Tools, Technical Audit,Service Desk, Call audit, Quality check Contact:Naman 8890377940/ naman.ghrs@gmail.com

One Post. Aurangabad based . Reporting to Divisional Manager. Degree in Mechanical engineering with 8 years experience in Engineering Industry. Preferably Involved in Pressed Components and various types of welding. Responsible for maintenance and updation of customer approvals, calibration , type testing apart from preparing for product and process quality audits. Vendor quality control is one of the main responsibility. Capability to update quality plan on account design\process changes and proficiency in quality tools and softwares essential. Permanent vacancy with expected association of five years. Minimum age 30 years.

The Quality Process Professional establishes and runs the quality process. They have various responsibilities which include architecting, defining and maintaining Quality Management Systems to enable standard way of working, developing and managing process assets methods, PoVs best practices, enablers to facilitate delivery and acting as SMEs in areas such as Agile, Service Management, Six Sigma etc. They are responsible for creating and maintaining process metrics baselines and prediction models accountBU level to support data driven delivery execution and governance and support creation of estimation models. They will plan and drive external quality certification initiatives to provide confidence to internal external stakeholders on the robustness of QMS and plan and conduct Quality Audits to monitor compliance, provide early alerts, identify best practices and improvement opportunities. The Quality Process Professional will also develop and conduct Quality trainings to enhance awareness and skills and enable the sales function by creating assets highlighting Capgeminis processes, process assets and platforms. They can also be called upon to assist with solutioning as Subject Matter Experts. - Grade Specific Quality Process ConsultantSupport process definition and maintenance, process assets development, process metrics baselines and prediction models, quality certifications, quality trainings and audits Skills (competencies) Active Listening Adaptive Thinking Analytical Thinking Assertiveness Attention to Detail Business Agility Change Management Conflict Management Continuous Improvement Decision-Making Emotional Intelligence Financial Control Influencing Innovation Managing Difficult Conversations Negotiation Proactiveness Problem Solving Project Governance Project Management Project Planning Project Reporting Project Tracking Relationship-Building Risk Assessment Risk Management Scope Management Stakeholder Management Strategic Governance Strategic Thinking Team Management Time Management Unified Project Management (UPM) Unified Service Management (USM)

The Quality Process Professional establishes and runs the quality process. They have various responsibilities which include architecting, defining and maintaining Quality Management Systems to enable standard way of working, developing and managing process assets methods, PoVs best practices, enablers to facilitate delivery and acting as SMEs in areas such as Agile, Service Management, Six Sigma etc. They are responsible for creating and maintaining process metrics baselines and prediction models accountBU level to support data driven delivery execution and governance and support creation of estimation models. They will plan and drive external quality certification initiatives to provide confidence to internal external stakeholders on the robustness of QMS and plan and conduct Quality Audits to monitor compliance, provide early alerts, identify best practices and improvement opportunities. The Quality Process Professional will also develop and conduct Quality trainings to enhance awareness and skills and enable the sales function by creating assets highlighting Capgeminis processes, process assets and platforms. They can also be called upon to assist with solutioning as Subject Matter Experts. - Grade Specific Quality Management Risk and Compliance Officer Quality Audit Quality Management Skills (competencies) Active Listening Adaptive Thinking Analytical Thinking Assertiveness Attention to Detail Business Agility Change Management Conflict Management Continuous Improvement Decision-Making Emotional Intelligence Financial Control Influencing Innovation Managing Difficult Conversations Negotiation Proactiveness Problem Solving Project Governance Project Management Project Planning Project Reporting Project Tracking Relationship-Building Risk Assessment Risk Management Scope Management Stakeholder Management Strategic Governance Strategic Thinking Team Management Time Management Unified Project Management (UPM) Unified Service Management (USM)

Job Description The Manager will play a key role working with operations and Support functions to understand business needs and apply relevant techniques to deliver quantifiable improvements. To develop and implement quality plans, programs, and procedures using statistical quality control statistics, tools and analyses and to ensure that performance and quality parameters are as per the regulatory standards Job Profile This position requires the person providing leadership at the site level in executing Improvement projects using Six Sigma, Lean QMS management Process Audits using ISO 9001 / COPC Exposure in transactional quality / operational quality Sampling techniques Identification on training need analysis Resource allocation Quality form design Correlations and impact analysis on operational metric. The person should be a change agent who can make a significant impact Adherence to contractual requirements for Quality Maintaining communication with internal and external customers Knowledge and skills Must have proven experience in leading a team of Quality Executives in a BPO/KPO. To plan and deliver results in a highly demanding environment. To work with different POCs at different levels to drive initiatives end-to-end. Data analytics & provide relevant information through dashboards for both internal and external stakeholders. Support customization of modules as per business requirements. Excellent Communications Skills (Both Written & Verbal) Advanced working knowledge on Microsoft Excel & PowerPoint. Interested candidates can share resume on below mentioned email ID: Sanjeevani.supe@1point1.com

Assist with operational tasks and project coordination. Create and send advertising plans to clients. Develop PowerPoint presentations for client proposals. Communicate with clients for updates and feedback. Support senior team members in day-to-day operations.