946 Quality Audit Jobs - Page 23

Role & responsibilities Verify all saved and logged files for RFID tag orders, ensuring accuracy and completeness in record-keeping. Conduct periodic sampling and data checks on RFID tag production as part of routine quality inspections, identifying any discrepancies and ensuring compliance with quality standards. Perform thorough quality inspections on RFID products during production and post-production phases to verify compliance with specified performance and regulatory standards. Collaborate with cross-functional teams to address quality issues, participate in root cause analysis, and implement corrective actions. Document and maintain comprehensive quality records for traceability and auditing purposes, ensuring all records meet regulatory and internal standards. Develop, refine, and implement quality control processes for RFID tags, contributing to continuous improvement initiatives and standard operating procedures. Assist in training and guiding team members on quality standards and best practices for RFID tag manufacturing and handling. Support internal and external audits by providing quality records, data, and insights on the quality control processes and outcomes. Stay updated on industry trends, standards, and compliance requirements related to RFID tags and quality management. Familiarity with root cause analysis, corrective, and preventive actions (CAPA), and process improvement techniques. Product OI form & Assistance for software Before any tag/label production, verify the line set up and check few samples then give go ahead for production Ensure tag or label printing is checked before production Ensure adherance to ISO quality standards Preferred candidate profile Working in RFID Tags & Label manufacturing company.

Key Responsibilities: Manage the overall Quality assurance and Quality Check of products Responsible to ensure that that all products meet the highest standards of quality, safety, and regulatory compliance for a new Trade Generics business Work closely with the senior advisor & procurement manager for QA/QC of contract manufacturers & final products Initially report to promoter and later to Ops & Supply Chain Head Experience 5+ years of experience as a quality manager/ executive in the pharmaceutical industry, with strong knowledge of regulatory standards is must. Relevant roles: Quality Manage/ Quality executive of a pharmaceutical company Experience with leading the audit/ inspection/ regulatory compliance efforts with contract manufacturers, for a new pharmaco is preferred. Role & Responsibilities Inspection & Audit of contract manufacturers : Quality Oversight Ensure that select CDMOs comply with GMP, ISO standards, and other regulatory guidelines applicable to the pharmaceutical industry Conduct regular audits Ensure batch reviews & quality controls throughout the production process Product Quality Assurance: On site Conduct extensive QC and batch reviews for product on the CDMO manufacturing site Off site Conduct product reviews after receipt at warehouse Regulatory Compliance & Documentation : Drive regulatory compliances in terms of product & process quality; liaison with respective regulatory bodies Documentation - Proper documentation and compliance with product quality requirements for regulatory submissions and inspections Additional Information Ensure product quality and regulatory compliance for a new Trade Generics business. Collaborate on QA/QC of CDMOs and final products. Conduct audits, inspections, and product reviews. Ensure regulatory compliance and documentation. 5+ years of pharmaceutical QA/QC experience with regulatory expertise.

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score Work From Office Kolkata only- APPLY ONLY IF CAN RELOCATE in Kolkata not any position in Delhi/NCR and Bangalore Required Candidate profile Work From Office Kolkata only- APPLY ONLY IF CAN RELOCATE in Kolkata not any position in Delhi/NCR and Bangalore Call/whatsapp CV Amit 8851792136, Neha 8287267407

Watsapp details to HR Mamta 9903044494 Hi folks !! Hiring QA •Minimum 1 yr relevant exp as QA in international process •Salary upto 35k •Both side cab & Meal provided •Location Gurgaon Required Candidate profile No freshers Minimum 1yr exp req in international process as Quality analyst

1. HEAD FINANCE Position: Head Finance Manager Qualification: CA or ICWA Experience: minimum 2-3 years Budget: (As per company standard) Key Responsibilities: 1) Closing of Monthly Financial Accounting with all Schedules. 2) Monthly Financial MIS Preparation 3) Budget Preparation 4) Product Costing 5) Direct Taxation 6) GST Rules and Regulations 7) AR and AP 8) Coordinating with Auditor for yearend audit. 2. MANAGER - QUALITY ASSURANCE FOR QUALITY DEPARTMENT Position: Manager - Quality Assurance Qualification: B.E. / B.Tech. (Mech.) Experience: minimum 8-10 years Budget: (As per company standard) Key Responsibilities: 1) Metallurgical quality of the Final products (castings) delivered to the customers. 2) Process Control of inward receiving materials, core making, molding process, melting process, pouring and knock out. 3) Statistical Quality Control of the processes mentioned in Cl 2. 4) Calibration of Measuring and Testing Equipment. 5) Coordinate for preparing the ISO-9000-2015 and IATF 16949:2016 internal audit plan, schedule. 6) Conducting ISO9000-2015 and IATF 16949: 2016 Internal audit as per schedule. 7) Coordinate the ISO9000-2015 and IATF 16949:2016 Internal audit NC and getting actions, evidence with concerned persons 8) Inspect and certify the quality of incoming raw materials and consumables used for production. 9) Prepare SOP, inspect and ensure Process Parameters for the following. 10) Core sand for core making, coatings and finished cores. 11) Prepared Green sand and molds 12) Molten metal from Induction Melting Furnace 13) Inspect and ensure adherence to process parameters as per Control Plan while pouring and Knock Out. 14) Test the Metallurgical quality of the produced castings from each Batch (Heat) as per Sampling Plan and certify the quality of castings from each Batch. 15) Issue Test Certificate of Materials for each Batch of Finished castings with traceability to heat no and Invoice no. or as per Customer Requirement as the case may be. 16) Liaise with Customers regarding complaints due to Metallurgical deviations and solve the issues. 17) Organize and arrange for timely and periodic calibration of the measuring and test equipment. 18) Maintain record and monitor the calibration status of measuring and test equipment. AUTHORITIES: 19) Take decision on Customer Returned / Rejected Material. 20) Approve Incoming / Final Inspection Reports, Calibration Reports. 21) Stop production and implement corrective action in case of non- compliance of QMS or quality parameters. 22) Improve MIS Data & reference sample 3. JE / SUPERVISOR - PROCESS QUALITY- (QUALITY ASSURANCE Position: JE / Supervisor - Process Quality Qualification: Diploma in Mechanical Engineering or B.E. / B.Tech. (Mech.) Experience: 2 or 3 years in relevant field Budget: (CTC 25 K) Key Responsibilities 1) Receiving Inspection, In process inspection, Final Inspection/Report preparation 2) Approval of deviation which does not affect the customer requirements in consultation 3) Analysis of in-house Quality problem for corrective / preventive action coordination with Production 4) Participating in the Management Review Meeting 5) Preparation of inspection plan / Check list in connection with QC requirements 6) To stop production if there is serious quality problem / take corrective action when non-conformity is noticed / to inform 7) Corrective preventive action with supplier for incoming material quality related issues 8) Calibration of inspection and test measuring equipment. 4. Junior Engineer – Dimensional Accuracy (QA) Position: JE / Supervisor - QA Qualification: Diploma in Mechanical Engineering or B.E. / B.Tech. (Mech.) Experience: 2 or 3 years in relevant field Budget: (CTC 25 K) Key Responsibilities : 1) Dimensional conformance of New pattern equipment and New components. 2) Dimensional conformance of Existing pattern equipment and existing components. 3) Conformance to specification of molding and core making equipment. 4) Defect analysis and defect prevention of internally rejected castings and customer rejected castings. 5) Resolving customer complaints due to dimensional deviation at customer premises. 6) Lay out inspection of a) new pattern equipment b) New castings 7) Periodic inspection of existing pattern equipment as per inspection plan. 8) Periodic Lay Out inspection of current production components as per inspection plan 9) Design and preparation of gauges for Critical dimensional inspection for Final inspection of castings as and when required 10) Periodic inspection of Match plate bushes, mold box bushes, Mold box pins, mold process and core process equipment and inspection gauges for Final inspection 11) Defect analysis of rejected and rework-able castings defect-wise and initiating corrective preventive action to minimize rejections. 12) Defect analysis of rejected/rework-able castings from customers and co-ordinate with QMS personnel to fix the Root cause and initiate CAPA to enable QMS personnel to communicate to customer. 13) Record all corrections/alterations to pattern equipment in Pattern History Card. 14) Use ERP for maintaining data and records related to your job. 5. JE / Supervisor – PPC Key Responsibilities 1) To prepare monthly, weekly and daily production plan for molding, melting and 2) Core shop based on customer requirements. 3) To issue daily production plan, at least 24 hours in advance to the concerned 4) Departments. 5) To monitor the daily production and maintain the stock record of finished goods. 6) To plan monthly material requirement based on BOM and inform purchase 7) Department. 8) To ascertain the availability of cores, chills, sleeves, and other materials required 9) for moldings and core making before issuing the production plan. 10) To prepare MIS reports and inform concerned persons and management. 11) To attend weekly production meeting and maintain minutes of the meeting. 12) Co-ordinate with shop floors line supervisors for ensuring actual daily production Plan. 13) To coordinate with customer regarding production plan and inform customers 14) About daily production of castings. 15) To coordinate with customer regarding customer plan and inform customers 16) About daily dispatch of castings. 17) Co-ordinate with Dispatch team for ensuring the actual daily dispatch planning. 18) Follow outstanding payment from customer. Role & responsibilities

Quality Head to lead the QA/QC function for residential real estate projects. Set up QA/QC team across sites, audit quality, resolve issues, ensure compliance, drive QRM & MIS, track quality, evaluate vendors, approve materials, handle inspections.

1. Assist in implementing and maintaining quality control procedures and standards for construction projects. 2. Conduct inspections and quality checks at various stages of construction to ensure compliance with project specifications, codes, and standards. 3. Collaborate with project managers, engineers, and subcontractors to address quality issues and implement corrective actions. 4. Assist in the preparation and review of quality control documentation, including inspection reports, non-conformance reports, and quality assurance plans. 5. Participate in internal and external quality audits to assess compliance with regulatory requirements and industry standards. 6. Maintain accurate records of quality control activities, including documentation of inspections, test results, and corrective actions taken. Keywords LAB Technician,LAB maintenance,LAB inspection,quality audit,quality control*

Senior Internal Auditor - India, Chennai - Hybrid, Office-Based ICON plc is a world-leading healthcare intelligence and clinical research organization. We re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development Reporting to the Senior Manager of Internal Audit, you will join a fast paced and dynamic internal audit team supporting ICONs mission - to help its clients accelerate the development of drugs and medical devices that save patient lives and improve their quality of life. As a key member of the ICON Group Internal Audit team, you will perform internal control, financial and operational audits for ICON plc, with emphasis on global project governance and risk assurance. What You Will Be Doing: Manage various Sarbanes-Oxley (Sox) testing and reporting requirements across ICONs Divisions globally. Lead walkthroughs and risk assessments with process owners Review documentation and assess results to ensure adequate control design and identification of key controls Serve as a main SOX contact for coordination with external auditors related to testing requirements/requests and issues Perform risk based internal audit assignments across ICONs Divisions globally. Consistently evaluate the adequacy and effectiveness of internal controls and compliance, relating to risks across all aspects of ICON. Co-ordinate & deliver quality audit reports containing realistic recommendations, agreed with Management ensuring they are achievable, cost effective and contribute to the business. Play an active role in ensuring any potential operational risk issues and matters, are monitored and communicated effectively. Collaborate with the Senior Manager of Internal Audit on relevant Audit Committee engagements. Analyse large amounts of data in an efficient and accurate manner, using your IT acumen. Familiarise yourself with the In-house SOX tool and look for ways of enhancing its use. Foster good working relationships with global cross-function teams in the business. Promote the Internal Audit brand internally and encourage stakeholders to engage with Internal Audit. Motivate, coach and develop more junior team members to excel in their roles and advance professionally. Your Profile: Bachelors degree in Accounting, Finance, or a related field (Relevant certifications such as CPA, CIA, or CISA are a plus). Must have extensive SOX experience to be considered for this role Big 4 trained preferred 3 years + Audit experience required Post qualification experience in industry preferred Strong Analytical Skills with Good IT Acumen. Strong report writing skills, excellent attention to detail and time management skills What ICON can offer you: Our success depends on the quality of our people. That s why we ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here . Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Proficient About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry.Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio.Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.Risk Assessment:Capability to assess the potential risks associated with various types of content.Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement.Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs.Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Roles and Responsibilities: Assess the quality of analysts on the project.Meet volume and quality targets for all quality assurance audits.Develop and maintain knowledge of client and their business needs processes.Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements.Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training.Participate in process calibration sessions with clients and cross-vendor.Take accountability for effectively handling escalations.Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction.Assist with monitoring and tracking incidents to ensure timely resolution.Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance. Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Trust & Safety - Content management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Nepali - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for As a Team Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.S REQUIRED DEFINITIONoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide c Roles and Responsibilities: DUTIES AND RESPONSIBILITIESYour role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Need Quality Audit experience for sales processThe team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles for a voice process What are we looking for Quality AuditingQuality Assurance (QA)Ability to perform under pressureAdaptable and flexibleProblem-solving skillsAgility for quick learningWritten and verbal communicationQuality Management, design Audit framework, call calibration Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Trust & Safety - Content management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Nepali - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for As a Quality Auditor, you will be:Responsible for Quality Audits ensuring service meets the client and org goals and standards of quality. Need to enforce the defined policy guidelines for all workflows assigned under the Content Moderation scope.Need to ensure timely quality insights are shared to drive process improvements.Should ensure timely feedback and individual performance development is tracked and reported.Should work with the core Operations Team and drive overall quality standards defined as per the process.Note- The reviewed/audited content could be sensitive or of graphic natureContent Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry.Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio.Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.Risk Assessment:Capability to assess the potential risks associated with various types of content.Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement.Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis Roles and Responsibilities: Assess the quality of analysts on the project.Meet volume and quality targets for all quality assurance audits.Develop and maintain knowledge of client and their business needs processes.Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements.Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training.Participate in process calibration sessions with clients and cross-vendor.Take accountability for effectively handling escalations.Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction.Assist with monitoring and tracking incidents to ensure timely resolution.Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance. Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Proven experience in sales training within a BPO environment, preferably with a focus on sales operations. Strong understanding of sales methodologies, CRM systems, and best practices Excellent communication, presentation, and facilitation skills Ability to design engaging training materials and adapt training delivery based on audience needs Strong analytical skills to interpret sales data and identify training areas for improvement Proficiency in Microsoft Office Suite and learning management systems ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Sales Ops Trainer is responsible for designing and delivering comprehensive training programs to new and existing sales representatives within a Business Process Outsourcing (BPO) environment, focusing on sales operations processes, CRM usage, and best practices to optimize sales performance and achieve company targets; this role involves creating training materials, conducting classroom sessions, assessing trainee progress, and providing ongoing coaching to ensure adherence to sales methodologies and quality standards. Key Responsibilities:Curriculum Development:Develop and maintain comprehensive sales operations training curriculum covering topics like sales process, lead management, CRM system navigation, product knowledge, objection handling, closing techniques, and compliance guidelines. Onboarding Training:Conduct new hire training sessions to familiarize new sales representatives with company culture, sales processes, CRM tools, and product offerings. Delivery of Training:Deliver training sessions using various methods including classroom lectures, role-playing exercises, simulations, and e-learning modules. Performance Evaluation:Monitor trainee performance during training sessions, assess their progress through quizzes and practical assessments, and identify areas for improvement. Coaching and Mentorship:Provide ongoing coaching and support to sales representatives post-training to ensure they effectively apply learned skills in real-world scenarios. Quality Assurance:Regularly review sales calls to ensure compliance with sales process, quality standards, and customer service expectations. Data Analysis and Reporting:Analyze sales data to identify training needs, track the effectiveness of training programs, and report key metrics to sales leadership. Collaboration with Sales Management:Collaborate with sales managers to identify specific training needs, align training objectives with overall sales strategy, and address performance gaps. " Qualification Any Graduation

Job Description Position: Quality Assurance Experience: 6 - 10 years of relevant experience Location : Gurugram Company Preference: Preferably from an Agency/ Liaison office / Buying House / Export House Product Category: Hand Tools, Hard Lines, Soft Lines Skills: You will support leadership for Quality Assurance functions for the assigned category to meet the brand requirement. Roles and Responsibilities Partners with merchandising to develop clear quality expectations for all branded products. Collaborate with product development and sourcing to ensure technical specifications are adequate and vendors can deliver on quality expectations. Proactively drive quality by communicating quality expectations to vendors before production, gauging vendors ability to deliver expected quality, and addressing potential issues before quality problems arise. Reviewing the Digital Dashboard and discussing Score Card with the vendors. Responsible for understanding, interpreting, and reviewing samples based on the international test standards (ASTM, ISO, and EN, etc.) related to the etc. To supervise QA inspector services to ensure that customers quality standards are met. Production control- Provide QA advice to factories before and during the manufacturing process. Supervise the sample inspections-Check samples against product specifications to ensure that they meet customers’ quality standards. Develop associated audit programs wherever necessary. Risk analysis during the development stage. To provide technical advice and support relating to ensure that customers’ specifications are met. Desired Candidate Profile Education: Mechanical Or Industrial Engineer Strong product and material knowledge with good development skills, and familiar with merchandising and product development process Able to work under pressure, result-oriented, good communication skills in speaking and writing to communicate with buyer /seller. Ability to build strong relationships with cross-functional teams and communicate effectively with internal and external parties. Well-organized individual, able to manage multiple tasks, strong problem-solving skills, able to meet deadlines. Well-versed with MS team applications like Outlook and PowerPoint Frequent travel is required. If this sounds like you, Apply Now!

Dear Aspirant, Welcome to ResourcePro! Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR [ MINIMUM 8 YEARS OF EXPERIENCE IN BPO/ BPM AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST 1.5 YEARS OF EXPERIANCE ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Email ID - Varshitha_devaraj@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skillsets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Email ID - Varshitha_devaraj@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Quality Control Documentation & Procedures: Create and update quality control documentation and procedures to ensure compliance and reflect industry best practices. Regularly review to keep protocols current. Lead Customer and IMS Audits: Conduct and manage customer and IMS audits, ensuring adherence to standards and promptly addressing any issues. Use audit feedback to drive continuous improvement. Real-Time Data Migration: Oversee the migration of electrical data and IV graphs to the cloud, ensuring accuracy and timeliness. Resolve any data migration issues swiftly to maintain system integrity. Calibration Module Availability: Ensure calibration modules are available and functioning properly through regular maintenance and calibration. Coordinate with teams to prevent production delays. Training and Development: Develop and deliver training on calibration and quality control, incorporating industry advancements to enhance staff skills and compliance. Promote continuous learning. Documentation and Reporting: Prepare and maintain reports on calibration and audit activities, ensuring timely and accurate documentation. Provide insights on performance metrics to support decision-making. Key Stakeholders - Internal: Calibration Team Quality Assurance Managers Maintenance Team Production Managers Key Stakeholders - External: Calibration Service Providers Certification Agencies Regulatory Bodies Suppliers

Coordinating and communicating with the stakeholders, which may include suppliers, and internal teams members. Closely following up, monitoring, updating the progress of activities, and identifying the areas of improvement to take necessary steps in order to achieve the targets, in the defined timeline. Solving the various queries and/or doubts received from stakeholders (predominantly suppliers), and providing them all the necessary required supports. Working on internal necessary applications associated with the activities. Preparing accurate summary of the latest status of the activities on daily and/or weekly and/or monthly basis. Qualifications Bachelors degree (B.A., B.Sc. BCA etc.) from an accredited college or university or Equivalent Should have two or more years of experience in relevant or equivalent field. Having the knowledge of the apparel industry (experience in production or quality audits background will be a plus) Basic knowledge of Microsoft applications including Word, Excel, PowerPoint etc Additional Information Focused and self-driven personality. Delivers commitment towards work, department, and theorganization. Personality with Honesty & Integrity. Flexibility and ability to work closely on timelines. Excellent planner and Organizer. Effective Communicator in English with convincing abilities.

Job Scope and Accountabilities: Manage the compliance of IAF, Accreditation Boards and applicable regional accreditation associations requirements. Manage the compliance with the unique requirements of various schemes GFSI/ Non GFSI Act as Certification Authority Representative, for Management Systems related Schemes. Manage the compliance companys policy, processes, and procedures requirements. Create the awareness of the compliance of Code of Ethics, Zero tolerance Policy, Compliance code within the team. Technically proficient on IAF guidelines, ISO 17021, ISO22003, 1SO 17065 REQUIREMENTS. Maintain the timelines of getting new accreditations , schemes and manage strong governance of all schemes in accordance to scheme/ accreditation rules. Supervisory Responsibilities: Mentoring & Support of Technical executives, Auditors / Back office executives. Monitoring and support to Operational activities. Duties: To understand the role of impartiality when providing certification activities and the process of taking independent action where necessary, (e.g. informing authorities, accreditation bodies, stakeholders) To maintain the specific management system standards and normative documents. Understanding of the requirements of the Accreditation Body. To maintain applicable laws and regulations for the implementation of certification services. To update knowledge of Accreditation Bodies processes & requirements. To demonstrate the management expertise and ability to lead and take decisions. Review the decisions taken by technical Team relating to certification/verification including the granting, refusing, maintaining of certification/verification, expanding or reducing the scope of certification/verification, renewing, suspending or restoring following suspension, or withdrawing of certification/verification of a Management Systems schemes certification/verification. To demonstrate the ability to communicate effectively with all stakeholders (e.g. Impartiality Committee, Directors, AB and scheme owners) Upgrade the knowledge of local social, economic, and business environment. To ensure and review the high Competence of auditors. To ensure and review the compliance of qualifications and competency of auditors and approvals, satisfactory completion of training of auditors by calibration meetings, training audits, witness audits, approvals of auditors, monitors of work local office, suggests/approves term, and plan of calibration/harmonization meetings with auditors. To conduct audits whenever required and coach other auditors to deliver high standard of auditing. To upgrade existing and build new schemes in conjunction with management goals and initiatives, provide all technical support in pitching new products and help achieving necessary approval w.r.t schemes , regulatory bodies. Qualifications Bachelors degree in appropriate discipline Preferably Food Science Lead auditor course FSMS/ FSSC /QMS or equivalent Minimum 5 year of experience in Technical, Audits, preferably from a CB company. Minimum 4 years of experience in food industry preferably production or quality department. Mid senior level exposure in handling technical governance , certifications and accreditations Additional Information Good written and verbal communication skills Operational Excellence and demonstrated ability to deliver results in multiple challenging situations. Team-focused with the ability to achieve or exceed objectives while working collaboratively with other team members to achieve mutual success. Good at Presentations High leadership and supervisory skills Result oriented Problem solving Good at Retention

The Quality Control Inspector receives his/her assignments and missions from the local operation manager/team manager. The overall mission scope will cover the below: Report any kinds of unethical behaviors observed, either internally from colleagues or externally from the agent/supplier/factory staffs. Understand the Assurance Control Book (ACB), plans, instructions, and specifications to understand customers requirements. Familiar with the product production processes, quality standards and common defects classification. Ensure that the production information is accurate, and conduct quality inspection on the goods as required. Inspect the goods according to the different requirements of customers and issue a good quality report without mistakes or missing information. Complete before the deadline all the assigned courses, training and assessment as required. For Inline inspection Production Assurance (INPA) and Quality Assurance (QA) / Quality Control (QC) servicesthe Quality Control Inspector must be able to analyze the detected quality problems, put forward improvement measures, track and feedback, and avoid the recurrence of nonconformities; and resolve quality-related issues in a timely manner. Other relevant responsibilities assigned by the management During the inspection, the following shall be checked: Use technical documents and samples verified by customers to prove product conformity Measurement method following the customers specifications and methods. Perform the requested onsite tests, according to Eurofins Standard protocol or customers specifications. Strictly comply with the customers requirements mentioned in the ACB or other specifications. Take clear photos as required. Redact the inspection report based on the confirmed template. Submit the complete inspection report on the same day of the inspection. Qualifications The Quality Control Inspector should have 2 to 5 years experience in an inspection or auditing company and approved/qualified on conducting product random inspection according to ISO 2859 standard. He/she should have related qualification certificates in soft line/ hardline or E&E field. Good written English is required. He/she should also have good communication skill with factories and demonstrate below qualities: Integrity Responsible Careful on details Rigorous Disciplined Additional Information Good written and verbal communication skills Operational Excellence and demonstrated ability to deliver results in multiple challenging situations. Team-focused with the ability to achieve or exceed objectives while working collaboratively with other team members to achieve mutual success. Good at Presentations High leadership and supervisory skills Result oriented Problem solving Good at Retention

Job Location:Kochi, Bangalore/Chennai/Hyderabad Job Scope and Accountabilities: To conduct audits/ Trainings as per the requirements stated in audit criteria To remain updates on all skill development, code qualification, Regulatory and Industrial requirements related to audits and certifications. To be competent and qualified in Various standards like BRCGS food, packaging, FSSC, ISO 22000, GMP etc. Upgrade the knowledge of local social, economic, and business environment. To ensure TAT- Turnaround time for audit reports as per procedures established by Eurofins. Supervisory Responsibilities: Mentoring & Support of Technical executives, Auditors / Back office executives. Monitoring and support to Operational activities. Duties: To understand the role of impartiality when providing certification activities and the process of taking independent action where necessary, (e.g. informing authorities, accreditation bodies, stakeholders) To demonstrate the management expertise and ability to lead and take decisions. Review the decisions taken by technical manager relating to certification/verification. To demonstrate the ability to communicate with all stakeholders (e.g. Impartiality Committee, Directors) To ensure timely updating of qualifications and competency, satisfactory completion of training, calibration meetings, training audits, witness audits and approvals. Qualifications Bachelors degree in appropriate discipline Preferably Food Science Lead auditor course FSMS/ FSSC /QMS or equivalent Minimum 5 year of experience in Operations, technical, Audits, preferably from a CB company. Minimum 4 years of experience in food industry preferably production or quality department. Additional Information Good at Communication Skill. Good at Presentations Good command on written and spoken English High leadership and supervisory skills Result oriented Problem solving Good at Retention Good at operating Microsoft Office. Proficiency in English. Customer Relationship management system (CRM) Professional Behaviour.

Job Location- One Vacancy for North Region One Vacancy for West Region Note5-10 yrs experience required in Certification Bodies Job Scope and Accountabilities: To conduct audits/ Trainings as per the requirements stated in audit criteria To remain updates on all skill development, code qualification, Regulatory and Industrial requirements related to audits and certifications. To be competent and qualified in Various standards like BRCGS food, packaging, FSSC, ISO 22000, GMP etc. Upgrade the knowledge of local social, economic, and business environment. To ensure TAT- Turnaround time for audit reports as per procedures established by Eurofins. To understand the role of impartiality when providing certification activities and the process of taking independent action where necessary, (e.g. informing authorities, accreditation bodies, stakeholders) To demonstrate the management expertise and ability to lead and take decisions. Review the decisions taken by technical manager relating to certification/verification. To demonstrate the ability to communicate with all stakeholders (e.g. Impartiality Committee, Directors) To ensure timely updating of qualifications and competency, satisfactory completion of training, calibration meetings, training audits, witness audits and approvals. Mentoring & Support of Technical executives, Auditors / Back office executives. Monitoring and support to Operational activities. Qualifications Bachelors degree in appropriate discipline Preferably Food Science Lead auditor course FSMS/ FSSC /QMS or equivalent Minimum 5 year of experience in Operations, technical, Audits, preferably from a CB company. Minimum 4 years of experience in food industry preferably production or quality department. Additional Information Good at Communication Skill. Good at Presentations Good command on written and spoken English High leadership and supervisory skills Result oriented Problem solving Good at Retention