945 Quality Audit Jobs - Page 19

Key Responsibilities: NABH Implementation & Compliance Assist in planning, implementing, and maintaining NABH standards across departments. Coordinate periodic gap analyses and action plans. Maintain all required manuals, SOPs, and policy documents in line with NABH guidelines. Conduct internal quality audits and facilitate external NABH Audit. Documentation & Data Management Ensure timely updation of quality documentation and departmental records. Maintain records for clinical and non-clinical indicators, risk management, and patient safety. Prepare reports and dashboards for management review. Training & Capacity Building Organize training programs on NABH standards, patient safety, and infection control. Ensure training compliance and maintain training records for hospital staff. Quality Indicators & Performance Monitoring Monitor departmental KPIs and hospital-wide quality indicators. Analyze trends and suggest improvements to reduce adverse events, near misses, and sentinel events. Coordination & Support Serve as liaison between departments and the quality team. Assist departments in implementing corrective and preventive actions (CAPA). Facilitate mock drills, audits, and committee meetings (e.g., Quality, Safety, Infection Control).

Immediate requirement for Quality Analyst for one of the leading Insurance sector Position : Quality Analyst Experience : 3 + Years of relevant experience CTC : up to 5 LPA Location : Hyderabad Work Days / Shift : 6 Days / General RESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING ACTIONABLE INSIGHT MEASURE THE COMPLIANCE AGAINST ESTABLISHED OR DESIGNED EXPECTATIONS OF TELECALLER BEHAVIOUR ROLES AND RESPONSIBILITIES:- IMPLEMENT AND MONITOR CALL RECORDINGS AND PERFORMANCE TO ACCESS FUNCTIONALITY, RELIABILITY AND QUALITY OF THE SALES PROCESS SHOULD BE ABLE TO LEAD AND MANAGE NEW IMPLEMENTATION IN QUALITY PROCESS To IMPROVE METRICS CONSISTENTLY CONDUCT CALIBRATION SESSIONS WITH THE TELECALLERS AND TEAM LEADERS TO ENSURE SCORING IS APPROPRIATE AUDIT THE REQUIRED NUMBER OF CALLS FOR THE DAY AND ENSURE THAT THE TELECALLERS ARE CATEGORIZED UNDER X Y AND Z RESPECTIVELY INDUCTION TO BE CONDUCTED ON QUALITY PARAMETERS FOR NEW JOINERS IN NEW INDUCTION BATCH REFRESHERS TO BE CONDUCTED BASIS THE QUALITY AUDIT REPORT AND METRICS TO BE IMPROVED CREATIVE AND THOUGHTFUL ACTIVITIES TO BE CONDUCTED TO IMPROVE THE QUALITY SCORE OF THE FLOOR SKILL REQUIRED:- STRONG DATA ANALYTICAL THINKING AND PROBLEM SOLVING SKILLS STRONG STAKEHOLDER MANAGEMENT TO WORK ACROSS VERTICALS IF NEEDED MINIMUM OF 1 YEAR EXPERIENCE IN CALL CENTRE QA PROCESS TELECALLING EXPERIENCE OF 3 YEARS WOULD BE REQUIRED (ON PAPERS) PROFICIENCY IN MS EXCEL, WORD PREPARE BASIC QUALITY REPORTS PREPARATION (DAILY QUALITY DASHBOARD, CALL CALIBRATION, AGENT EVALUATION REPORT) Interested candidates share cv : busiraju.sindhu@manpower.co.in Whats app : 7013970562

End-to-end ownership of the team Manage efficiency & effectiveness of the given team Ensure the team meets the defined contractual SLA targets Evaluate operators' performance by assigning quality ratings and provide feedback on errors Conduct and coordinate push-back discussions with QCers Calculate and publish daily reports review effectiveness and drive governance Generate and report insights by performing basic and advanced data analysis Perform RCAs and deep dive analysis on repeating/high severity issues Contribute to process/product improvement initiatives and work on implementing solutions Providing floor support and sharing best practices on product, processes and policy Ensure smooth policy rollouts and conduct refreshers Be proactive in identifying the training needs of the labelers in the team Team and Client Management This role requires flexible shifts and 24/7 coverage(including night shifts and public holidays)

Role & responsibilities Roles & Responsibilities: Responsible for reduction of conversion related quality issues Handle customer complaints , resolute as per the standard Act as a bridge on changes and be champian of changes Train the people on quality aspects Bring customer buy in at subcontractor place Customer audits, third party audits Inprocess audits, product audits, FG aduits, documentation and maintain records as per QMS standard Preferred candidate profile Bachelor of Engineering - Mechanical 10 to 12 years Experience in Problem solving tools Contributed in significant case studies in his previous experience Handle day to day rejections and provide quick fix solutions Have knowledge to use to data and interpret , present and use 6 sigma tools Be lead auditor in ISO 9001 2015 standard Exposure to FMCG packing standards. Knowledge on PCR legal requirements Exposure to FMCG customer requirements

Designation Process Analyst (Spanish) Job Responsibilities Create written translations of messages and documents (Written and verbal), providing copies of documents in both languages Give perfect recitals of what they read and hear Use translation memory software Avoid adding extra words or expressions to translations Build excellent relationships with clients Use appropriate software for delivery and presentation Assess clients needs by having discussions with them Use specialist reference books, dictionaries, and thesauruses Proofread and edit finalized versions of translated texts Consult with experts in specialized areas. Mandatory to have: Certificate in Spanish is required B2 & Above Fresher's and Experienced both are eligible Candidate should be flexible with the shift timings ( Day & Night ) 5 Days from office Location - Noida Only F2F interviews ( Salary ) Experienced: upto 40k in hand depends upon interview Fresher: upto 35k in hand depends upon interview Note: Before coming for interview kindly read the job description and other details related to this job. Regards, Vidhi Pal ( HR Team )

Role & responsibilities engineer required to carry out basic inspection activities like review of documents wrt standards , preparation of records , IRN Etc.

SLK Software Services Private Limited is looking for Trainee - ERC to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Purpose of the role The Role will be responsible to support the business teams across categories and retailers in the South Korea. The team member will complete several key responsibilities such as trade reconciliation, basic analysis and turn-key reporting. The role encompasses data mining from multiple sources/tools to data harmonization to visualization combined with robust quality audit and documentation. KEY ACCOUNTABILITIES 60% of Time Deliver Standard Reports - Master and own the monthly deliverables in the form of reports & presentations and send quality output in a timely manner - Develop business and trade knowledge to enable conceptualizing R&A and help build valuable, crisp reports from scratch - turnkey reporting with HMM - Upgrade monthly deliverables based on business requirements, ideate complex fixes and create functional, efficient reports - Master Management for Trax in Korean language tracking KPIs by Store/SKU, providing POG analysis 20% of Time Delivering Adhoc Requests | Build Reports from scratch - Build templates with dynamic dashboards and visuals and upgrade products/markets/time frames per business requirements - Provide analysis on reports generated through Trax & identify gap/opportunities communicate the findings in Korean language to the key stakeholders 10% of Time Technical Expertise - Actively learn and apply intermediate/advanced level of expertise in MS Excel, QAD, Nielsen, IRI, Trax etc. - Build a robust audit system for all reporting activity - Undergo trainings: As recommended and self-initiated refresher trainings to keep abreast of tool dynamics and their functional as well as tactical applications - 10% of Time Continuous Improvement mindset to deliver Executional Excellence, Stakeholder and Project Management - Ensure TAT is upheld via awareness on process requirements, meeting benchmark time estimates and through articulate expectation settings with the stakeholder - Guarantee data quality and accuracy through thorough comprehension of request, accurate application of tools/platforms with an eye for detail and a robust data & logic check - Eliminate Waste, Contribute to the Functional Productivity Goals MINIMUM QUALIFICATIONS Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) PREFERRED QUALIFICATIONS Preferred Degree Requirements: Bachelors/Masters; Korean Language Expert Preferred Major Area of Study: Any Stream (preferably Business Management, Statistics, Marketing, Retail) Specific Job Experience or Skills Needed Language Expertise in Korean is mandate Attention to detail, ability to complete given tasks with accuracy Meet or exceed internal or external customer timelines and expectations Strong command over oral and written English & basic stakeholder interaction experience Continuous Improvement mindset MS Office proficiency especially Excel Multitasking ability - work on a host of tools/databases and softwares/platforms Experience with market data analysis tools is required (experience working with ACNielsen and IRI data preferred.)

To carry out final AQL inspections efficiently & effectively at production factories, ensuring good quality shipments, Carry out in-line , stage inspections midline inspections.Identify weaknesses in production factories/lines report to QC Manager. Required Candidate profile experience in buying office in a similar quality control role in apparel.

> Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process Performance Meet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Salesforce Functional Testing. Experience: 5-8 Years.

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Order Management-Level 1. Experience: 1-3 Years.

Hi , We are hiring for the ITES Company for Quality Manager Role. Overview Quality Manager - Voice is to ensure that all voice-based interactions between agents and customers meet company and client standards for service quality, compliance, and customer satisfaction. To monitor, evaluate, and improve the quality of customer interactions over phone calls, ensuring consistency, professionalism, and adherence to scripts, policies, and performance standards. Key Skills: a) Should have prior experience with the Utility domain / service industry b) Overall 10 Years of Minimum experience in Utility Domain/Service Industry c) Graduate d) Should have more than 2 years experience as a Assistant or Deputy Manager To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 199 Job description: Should have prior experience with the Utility domain Should have prior experience in service industry Leading the service delivery teams, managing conflicts, and ensuring individual team's processes and tasks are carried out efficiently. Respond to customer service issues in a timely manner. Create effective process procedures, policies, and standards. Develop customer experience enhancement goals and coordinate with the team to meet them on a steady basis Maintaining positive relationships with customers Identifying customer needs and overseeing service delivery within the business context Determining ways to improve service efficiency without sacrificing customer experience. Assess service statistics and prepare detailed reports on your findings. Remaining organized and meeting deadlines Building partnerships and liaising with team leaders to meet client KPIs and solutions for issues that may arise Maintain accurate records and document all customer service activities and discussions Hire new agents Stay informed on the latest industry techniques and methods Competencies/Skills: Experience in customer service, leadership. Experienced in client management Good computer skills and the ability to use business support software. Strong customer service, project management, and quality control skills. Good resource planning skills. Excellent leadership and customer service skills. Strong teamwork skills and attention to detail

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Deliver No.Performance ParameterMeasure 1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports -zero misses 2.Process ComplianceCase targets -2 hours/ week logged to be updated with the process Mandatory Skills: Project Management. Experience: 3-5 Years.

Did you know KONE moves over one billion people every dayIn 2023, we had annual net sales of EUR 10 billion. We employ over 50, 000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. We are looking for a PC Services(HR Services) for Chennai. Candidate must be willing to work to maximize collaboration with key stakeholders and responsible for HR shared services activities of the country. Job Title - PC Services Agent-PR Associate Specialist What will you be doing Assist and coordinate on Performance management, Goal setting, Merit and other PR processes. Conduct calls and workshops with PR specialist on PR processes. Administer PR tools for addition and deletion. Responsible for various reward related analysis Ensure all process are adhered and completed within the prescribed global and local timelines. Upload quarterly incentive, salary increases, promotion till Grade 4 as per agreed timelines. Provide support on askHR relating to PR Ensure testing are done in sandbox as per global guidelines on PR processes. Provide support on dovetail query related to PR Ensure e-merit letters and mid-year letters are sent on time Promotion process initiation for grade 4 as per timeline agreed Ensure data quality audits done related to, grade, role, bonus%, salary, scorecard, template etc in agreed frequency and correction done wherever based on agreed guideline Audits on PR process like (performance calibration, goal setting, merit plan etc Responsible for publishing dashboards on status of goal setting, mid year, year end, merit, incentive and bonus processes. Ensure timely reports are published. Assist on market salary benchmark data Assist PR specialist and manager on other initiatives in PR whenever required. Are you the one Minimum 3+ years experience in compensation and benefits/Payroll Expert in Excel, Macro Attention to Detail Passionate about numbers Good in communication and assertive WHAT WE OFFER YOU: Career progression and opportunities within a global organization Total reward elements that engage and motivate our employees and help us make KONE a great place to work Comprehensive learning and development programs covering a wide range of professional skills You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator Industry At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www. kone. com/careers

Role & responsibilities QC Inspection Quality check Qualiy audit

BE/ Diploma Mechanical / Civil / Electrical Fresher Department : QC /Production /Maintenance Location : Ahmadabad / Vadodara Salary of 15,000 to 35000 PF/ESIC benefits Travel Free from company +91 90816 99300 /9274688958 / +91 90816 99400 Required Candidate profile Bachelor's degree in Quality Management, Engineering, or a related field. Proven experience similar role, preferably in an e-commerce or manufacturing environment.

Role & responsibilities - - Candidate will be responsible for ensuring that all construction activities comply with the established quality standards and regulatory requirements. - Site inspections and audits to ensure adherence to quality standards and ensure corrective/preventive actions are in place. - Minimum 8 years of experience in QA/QC within the real estate/construction industry. - Strong knowledge of construction practices, IS codes, QMS, and audit processes. - Experience in Mivan Shuttering and Group Housing Projects is must

Quality Manager Sonipat Kundli 5-8 Years Quality Standards Development*: Developing and maintaining quality standards, policies, and procedures.

Position will be responsible for Maintenance and Adherence of Corporate QA function basically ISO 9001 and Quality Management System EHS standard sustenance . Key Responsibilities and Deliverables. 1. Ensure and oversee the development, implementation, and ongoing maintenance of all necessary QMS and EHS system. 2. QMS Performance: Report on the effectiveness of the QMS, identifying areas for improvement and necessary actions. 3. Promoting Customer Requirements : Ensures that customer requirements are communicated effectively throughout the organization, fostering a customer-centric culture. 4. Coordinating Internal/ External Audits: Coordinates the planning and execution of internal audits to assess the effectiveness of the QMS. 5. Facilitating Management Reviews: Facilitate management reviews, where top management assesses the QMS's performance and identifies areas for improvement. 6. Acting as a Point of Contact: Serve as a primary point of contact for external parties, such as certification bodies and customers, regarding the QMS. 7. Promoting Continual Improvement: driving continuous improvement within the QMS, ensuring that the orgn remains aligned. 8. Ensuring non-conformities are Addressed: Ensure that non-conformities are promptly identified, investigated, and addressed through appropriate corrective and preventative actions. 9. Coordinating with Product Quality Certification Body and internal team on Bureau of Indian Standards BIS, compliance of RoHS with Suppliers . 10. Ensure WT Products food grade certification Audit /sustenance and periodic audit support. 11. Ensure Global audit is well organized and achieved the intended results. 12. Support FM Global audit to ensure all system requirements are in place. 13.Coordinate and ensure that company policies, procedures, and work instructions are documented, and personnel are trained. 14.Preparing and submitting monthly management reports relating to company systems, compliance and incidents: Qualification : B E Mechanical ( 6-8 years of experience ) / Diploma Mechanical Engg with(8 to 10 years of experience) in product manufacturing company.

We are seeking a meticulous Sales Auditor to conduct qualitative and quantitative audits across all customer interactionsbe it through chat, call, or 1:1sacross our organization. Your expertise will be instrumental in enhancing CSAT levels and fortifying our SOPs. As an Auditor for Customer Interaction Channels, you will be instrumental in maintaining the highest standards of customer service and communication across various mediums, including chat, call, and video interactions. Your role will involve assessing interaction quality, ensuring adherence to company policies, and driving continuous improvement initiatives to enhance overall service delivery. Key Responsibilities well trust you with: Conduct Audits: Regularly audit sales interactions across various channels, including chat, call, and video, to assess quality, compliance with company policies, and customer satisfaction levels. Develop Audit Protocols: Create and maintain audit protocols and evaluation criteria to ensure consistency and accuracy in evaluating sales interactions. Provide Feedback and Coaching: Offer detailed feedback and coaching to sales representatives based on audit findings, emphasizing areas for improvement and best practices to enhance sales effectiveness. Collaborate for Improvement: Work with team leaders and managers to develop action plans and initiatives focused on enhancing sales quality and efficiency. Track and Analyze Data: Analyze audit data to identify trends, patterns, and root causes of sales-related quality issues, and propose solutions for continuous improvement. Stay Informed: Stay updated on industry best practices, emerging trends, and new technologies relevant to sales techniques and communication channels. Training Support: Collaborate with training teams to develop training materials and programs tailored to address identified sales training needs based on audit findings. Participate in Cross-Functional Projects: Contribute insights and recommendations for enhancing the overall sales experience by actively participating in cross-functional meetings and projects. Foster a Culture of Excellence: Promote a culture of accountability, excellence, and continuous improvement within the sales team to drive performance and achieve sales targets effectively. Core Competencies Bachelor’s degree in Business Administration, Communications, or related field. Minimum 3 years of proven experience in quality assurance or auditing within customer service or SaaS. Exceptional analytical skills for data interpretation and trend identification. Strong grasp of customer service principles, practices, and industry standards. Excellent communication and interpersonal skills for effective feedback and coaching. Proficiency in using quality monitoring tools and software. Detail-oriented with a focus on accuracy in interaction assessment. Ability to work independently and collaboratively in a fast-paced environment. Certification as a Quality Auditor (CQA) or similar is advantageous. Familiarity with Lean or Six Sigma methodologies for process improvement is desirable. Why CEDCOSS? CEDCOSS stands tall as a vanguard of innovation, an aggregator of possibilities, and an enabler of technological prowess. Our expert team under the roof of CEDCOSS is a collective force dedicated to delivering cutting-edge products that redefine industry standards. Specializing in e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools, we craft comprehensive products that serve as the technical backbone for online ventures. Our impact extends globally, catering to a diverse clientele that includes big tech companies, MSMEs, and ambitious entrepreneurs. As partners, we stride alongside Fortune 500 organizations and Global 2000 enterprises, forging alliances with tech giants such as Google, Meta, and Amazon. In the realm of digital transformation, CEDCOSS isn't just a digital product creator; we are architects of digital excellence. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.

Skills - Technical knowledge for Microsoft products, Windows troubleshooting, Outlook, Office 365, QC tools Experience- min 2 Years Location- Hyderabad Work from office 24\7 US shifts Contact- divyam@genesishrs.com | 8905344933

Job Description Position Manager - Digital Customer Engagement Team Position 1 Department Customer Engagement Team Function Operations Reporting to Zonal Officer Band 3 Location As per requirement Team size (D/I) 7-8 JOB SUMMARY Digital Customer Engagement Market Conduct -13M & 25M Persistency, FIR and GIR Retention - E2R, Freelook, Surrender, ECS deactivation Revenue Generation Service to Sales Service to Recruitment Business Deliverables - Issuance / WIP management Distribution engagement Building Leadership & People Capability Audit & Compliance KEY RESPONSIBILITIES Digital Customer Engagement Call Quality Audit of digital calls taken by respective team members. Ensuring quality in Digital calls and responsible for Call Quality Scores. Reduction in CXO escalation / Service Grievance 13M & 25M Persistency Driving 0-60-day collection by calling the customers / sellers Driving 0-90-day collection by calling the customers / sellers Creating visibility for all stake-holders and having a weekly governance rhythm with the Regional Manager / Office Heads & DIGITAL CET team. Corrective and preventive measures to be implemented to improve persistency, FTR & P2A. Retention Engage to retain - Retaining customers with mis-selling complaint Freelook - Retaining customers who wish to cancel the policy Surrender - Retaining customer who come to surrender the policy ECS - Retaining customers who want to deactivate their ECS payment method Training and skilling the front-end team on how to engage with the Digital customers by using the retention tools and objection handling scripts. Collaborating with the OH to form an effective task team. Revenue Generation - Service to Sales / Recruitment Identify training needs of Digisaarthi team and skill them. Coaching and Developing the team to meet their goals Driving the team to always look for opportunity to upsell a customer once retained. Business Deliverables Enabling the advisors and distribution team on how to manage the WIP on mPro/ SARAL and servicing in mPower. Traction of Applied to Paid for the region Conducting process refreshers and process changes session with the distribution team Distribution Engagement Monthly connect with the OH Creating awareness amongst Advisors - Quality of Business Coordination with various stake holders Building Leadership and People Capability Structured capability / competency building and succession planning Retain top performers Generating ideas to improve the process / systems Employee engagement Driving key initiatives and projects in the region Audit & Compliance Ensuring regulatory and statutory compliance Zero dilution in the process adherence Self Audit of the assigned branches Measures of Success Quality Scores (OA-95% / FEA-100%) Reduction in CXO escalation by 50% DNPS Scores >=94 Customer Engagement >50% 13M Persistency >=90% 25M Persistency >=88% Engage to Retain >=65% Freelook retention >=50% Surrender retention >=70% ECS retention >=50% S2S, S2R - 100% As per the Target Applied to Paid >=92% Key Goal (Business) Driving customer Retention& Persistency Meeting S2S/R target for the region. Distribution engagement Identify training needs of Front end team and skilling them. Key Relationships (Internal /External) Collaboration with Zonal / Regional / Digital CET, Collaboration with Distribution & Cross Functional Teams Key competencies/skills required Must have minimum 7-9 years of experience of which at least 3 years should have been spent in Operations and / or Customer Service on a supervisory role Interpreting, analyzing data using statistical techniques for trends Develop and Implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality. Good presentation skills Desired qualification and experience Post Graduate in Management preferred Must have minimum 7-9 years of experience of which at least 2-3 years should have been spent on the supervisory role in Operations / or Customer Service Experience of managing Operations / or Customer Service Job Description Position Manager - Digital Customer Engagement Team Position 1 Department Customer Engagement Team Function Operations Reporting to Zonal Officer Band 3 Location As per requirement Team size (D/I) 7-8 JOB SUMMARY Digital Customer Engagement Market Conduct -13M & 25M Persistency, FIR and GIR Retention - E2R, Freelook, Surrender, ECS deactivation Revenue Generation Service to Sales Service to Recruitment Business Deliverables - Issuance / WIP management Distribution engagement Building Leadership & People Capability Audit & Compliance KEY RESPONSIBILITIES Digital Customer Engagement Call Quality Audit of digital calls taken by respective team members. Ensuring quality in Digital calls and responsible for Call Quality Scores. Reduction in CXO escalation / Service Grievance 13M & 25M Persistency Driving 0-60-day collection by calling the customers / sellers Driving 0-90-day collection by calling the customers / sellers Creating visibility for all stake-holders and having a weekly governance rhythm with the Regional Manager / Office Heads & DIGITAL CET team. Corrective and preventive measures to be implemented to improve persistency, FTR & P2A. Retention Engage to retain - Retaining customers with mis-selling complaint Freelook - Retaining customers who wish to cancel the policy Surrender - Retaining customer who come to surrender the policy ECS - Retaining customers who want to deactivate their ECS payment method Training and skilling the front-end team on how to engage with the Digital customers by using the retention tools and objection handling scripts. Collaborating with the OH to form an effective task team. Revenue Generation - Service to Sales / Recruitment Identify training needs of Digisaarthi team and skill them. Coaching and Developing the team to meet their goals Driving the team to always look for opportunity to upsell a customer once retained. Business Deliverables Enabling the advisors and distribution team on how to manage the WIP on mPro/ SARAL and servicing in mPower. Traction of Applied to Paid for the region Conducting process refreshers and process changes session with the distribution team Distribution Engagement Monthly connect with the OH Creating awareness amongst Advisors - Quality of Business Coordination with various stake holders Building Leadership and People Capability Structured capability / competency building and succession planning Retain top performers Generating ideas to improve the process / systems Employee engagement Driving key initiatives and projects in the region Audit & Compliance Ensuring regulatory and statutory compliance Zero dilution in the process adherence Self Audit of the assigned branches Measures of Success Quality Scores (OA-95% / FEA-100%) Reduction in CXO escalation by 50% DNPS Scores >=94 Customer Engagement >50% 13M Persistency >=90% 25M Persistency >=88% Engage to Retain >=65% Freelook retention >=50% Surrender retention >=70% ECS retention >=50% S2S, S2R - 100% As per the Target Applied to Paid >=92% Key Goal (Business) Driving customer Retention& Persistency Meeting S2S/R target for the region. Distribution engagement Identify training needs of Front end team and skilling them. Key Relationships (Internal /External) Collaboration with Zonal / Regional / Digital CET, Collaboration with Distribution & Cross Functional Teams Key competencies/skills required Must have minimum 7-9 years of experience of which at least 3 years should have been spent in Operations and / or Customer Service on a supervisory role Interpreting, analyzing data using statistical techniques for trends Develop and Implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality. Good presentation skills Desired qualification and experience Post Graduate in Management preferred Must have minimum 7-9 years of experience of which at least 2-3 years should have been spent on the supervisory role in Operations / or Customer Service Experience of managing Operations / or Customer Service

Job Description Position Manager - Digital Customer Engagement Team Position 1 Department Customer Engagement Team Function Operations Reporting to Zonal Officer Band 3 Location As per requirement Team size (D/I) 7-8 JOB SUMMARY Digital Customer Engagement Market Conduct -13M & 25M Persistency, FIR and GIR Retention - E2R, Freelook, Surrender, ECS deactivation Revenue Generation Service to Sales Service to Recruitment Business Deliverables - Issuance / WIP management Distribution engagement Building Leadership & People Capability Audit & Compliance KEY RESPONSIBILITIES Digital Customer Engagement Call Quality Audit of digital calls taken by respective team members. Ensuring quality in Digital calls and responsible for Call Quality Scores. Reduction in CXO escalation / Service Grievance 13M & 25M Persistency Driving 0-60-day collection by calling the customers / sellers Driving 0-90-day collection by calling the customers / sellers Creating visibility for all stake-holders and having a weekly governance rhythm with the Regional Manager / Office Heads & DIGITAL CET team. Corrective and preventive measures to be implemented to improve persistency, FTR & P2A. Retention Engage to retain - Retaining customers with mis-selling complaint Freelook - Retaining customers who wish to cancel the policy Surrender - Retaining customer who come to surrender the policy ECS - Retaining customers who want to deactivate their ECS payment method Training and skilling the front-end team on how to engage with the Digital customers by using the retention tools and objection handling scripts. Collaborating with the OH to form an effective task team. Revenue Generation - Service to Sales / Recruitment Identify training needs of Digisaarthi team and skill them. Coaching and Developing the team to meet their goals Driving the team to always look for opportunity to upsell a customer once retained. Business Deliverables Enabling the advisors and distribution team on how to manage the WIP on mPro/ SARAL and servicing in mPower. Traction of Applied to Paid for the region Conducting process refreshers and process changes session with the distribution team Distribution Engagement Monthly connect with the OH Creating awareness amongst Advisors - Quality of Business Coordination with various stake holders Building Leadership and People Capability Structured capability / competency building and succession planning Retain top performers Generating ideas to improve the process / systems Employee engagement Driving key initiatives and projects in the region Audit & Compliance Ensuring regulatory and statutory compliance Zero dilution in the process adherence Self Audit of the assigned branches Measures of Success Quality Scores (OA-95% / FEA-100%) Reduction in CXO escalation by 50% DNPS Scores >=94 Customer Engagement >50% 13M Persistency >=90% 25M Persistency >=88% Engage to Retain >=65% Freelook retention >=50% Surrender retention >=70% ECS retention >=50% S2S, S2R - 100% As per the Target Applied to Paid >=92% Key Goal (Business) Driving customer Retention& Persistency Meeting S2S/R target for the region. Distribution engagement Identify training needs of Front end team and skilling them. Key Relationships (Internal /External) Collaboration with Zonal / Regional / Digital CET, Collaboration with Distribution & Cross Functional Teams Key competencies/skills required Must have minimum 7-9 years of experience of which at least 3 years should have been spent in Operations and / or Customer Service on a supervisory role Interpreting, analyzing data using statistical techniques for trends Develop and Implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality. Good presentation skills Desired qualification and experience Post Graduate in Management preferred Must have minimum 7-9 years of experience of which at least 2-3 years should have been spent on the supervisory role in Operations / or Customer Service Experience of managing Operations / or Customer Service Job Description Position Manager - Digital Customer Engagement Team Position 1 Department Customer Engagement Team Function Operations Reporting to Zonal Officer Band 3 Location As per requirement Team size (D/I) 7-8 JOB SUMMARY Digital Customer Engagement Market Conduct -13M & 25M Persistency, FIR and GIR Retention - E2R, Freelook, Surrender, ECS deactivation Revenue Generation Service to Sales Service to Recruitment Business Deliverables - Issuance / WIP management Distribution engagement Building Leadership & People Capability Audit & Compliance KEY RESPONSIBILITIES Digital Customer Engagement Call Quality Audit of digital calls taken by respective team members. Ensuring quality in Digital calls and responsible for Call Quality Scores. Reduction in CXO escalation / Service Grievance 13M & 25M Persistency Driving 0-60-day collection by calling the customers / sellers Driving 0-90-day collection by calling the customers / sellers Creating visibility for all stake-holders and having a weekly governance rhythm with the Regional Manager / Office Heads & DIGITAL CET team. Corrective and preventive measures to be implemented to improve persistency, FTR & P2A. Retention Engage to retain - Retaining customers with mis-selling complaint Freelook - Retaining customers who wish to cancel the policy Surrender - Retaining customer who come to surrender the policy ECS - Retaining customers who want to deactivate their ECS payment method Training and skilling the front-end team on how to engage with the Digital customers by using the retention tools and objection handling scripts. Collaborating with the OH to form an effective task team. Revenue Generation - Service to Sales / Recruitment Identify training needs of Digisaarthi team and skill them. Coaching and Developing the team to meet their goals Driving the team to always look for opportunity to upsell a customer once retained. Business Deliverables Enabling the advisors and distribution team on how to manage the WIP on mPro/ SARAL and servicing in mPower. Traction of Applied to Paid for the region Conducting process refreshers and process changes session with the distribution team Distribution Engagement Monthly connect with the OH Creating awareness amongst Advisors - Quality of Business Coordination with various stake holders Building Leadership and People Capability Structured capability / competency building and succession planning Retain top performers Generating ideas to improve the process / systems Employee engagement Driving key initiatives and projects in the region Audit & Compliance Ensuring regulatory and statutory compliance Zero dilution in the process adherence Self Audit of the assigned branches Measures of Success Quality Scores (OA-95% / FEA-100%) Reduction in CXO escalation by 50% DNPS Scores >=94 Customer Engagement >50% 13M Persistency >=90% 25M Persistency >=88% Engage to Retain >=65% Freelook retention >=50% Surrender retention >=70% ECS retention >=50% S2S, S2R - 100% As per the Target Applied to Paid >=92% Key Goal (Business) Driving customer Retention& Persistency Meeting S2S/R target for the region. Distribution engagement Identify training needs of Front end team and skilling them. Key Relationships (Internal /External) Collaboration with Zonal / Regional / Digital CET, Collaboration with Distribution & Cross Functional Teams Key competencies/skills required Must have minimum 7-9 years of experience of which at least 3 years should have been spent in Operations and / or Customer Service on a supervisory role Interpreting, analyzing data using statistical techniques for trends Develop and Implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality. Good presentation skills Desired qualification and experience Post Graduate in Management preferred Must have minimum 7-9 years of experience of which at least 2-3 years should have been spent on the supervisory role in Operations / or Customer Service Experience of managing Operations / or Customer Service

Position Summary: Choudhary Garments export house is seeking an experienced and quality-driven Quality Assurance Controller to lead QA operations at a high-capacity production unit in North Mumbai . This role requires strong expertise in garment quality systems, buyer compliance standards, and team leadership to ensure consistent quality output across the manufacturing cycle. Key Responsibilities: 1. Quality System Implementation Develop, implement, and maintain QA procedures across the production lifecycle from fabric inspection, cutting, sewing, finishing, to final packing. Ensure strict adherence to buyer-specific quality standards and AQL levels. 2. Inline and Final Inspections Conduct and oversee inline and end-line inspections at critical stages of production. Identify root causes of recurring defects and initiate CAPA (Corrective and Preventive Action). Sign off on shipments only after full quality clearance. 3. Team Leadership Lead a team of quality checkers, auditors, and supervisors across shifts. Train and monitor staff on inspection techniques, defect identification, and buyer protocols. Allocate responsibilities and ensure accountability at all QA touchpoints. 4. Buyer & Compliance Interface Serve as the primary point of contact for buyer QA representatives during audits, inline, and final inspections. Ensure the factory remains audit-ready for WRAP, SEDEX, BSCI, and brand-specific compliance requirements. 5. Documentation & Reporting Maintain comprehensive QA records including audit reports, inspection logs, defect analysis, and CAPA reports. Generate daily, weekly, and monthly quality performance reports for internal stakeholders and buyer review. 6. Continuous Improvement Collaborate with production, IE, and technical teams to improve first-pass yield and reduce defect rates. Monitor DHU%, rework levels, and audit pass rates to drive quality KPIs. Promote a culture of quality ownership across all departments. Candidate Requirements: Experience: Minimum 610 years of experience in garment quality control/assurance, preferably in an export house or large-scale factory handling woven and knit garments. Educational Background: Degree/Diploma in Textile Engineering, Garment Technology, Apparel Production, or related field. Skills & Competencies: Strong understanding of international quality standards, AQL systems, and defect classification. Practical knowledge of inline/final inspection, size set evaluations, and sealing processes. Effective leadership, training, and team management capabilities. Proficiency in Excel, reporting tools, and QA modules of ERP systems. Working Conditions: Location: On-site North Mumbai Work Schedule: 6 days/week (flexible to support shipment deadlines) Factory Setup: Export unit with 800 machines and multi-style production lines Preferred Advantage: Experience with buyers such as H&M, Walmart, Zara, GAP, or other global fashion brands. Exposure to sustainable manufacturing and quality systems. Understanding of lean quality tools like 5 Whys, Pareto Analysis, and 5S. Role & responsibilities Preferred candidate profile