945 Quality Audit Jobs - Page 17

Position Summary The Compliance, Quality & Data Fiduciary Manager is responsible for ensuring the organizations compliance with ISO 9001 (Quality Management System), ISO 27001 (Information Security Management System) standards, also fulfilling the duties of data fiduciary. This role involves managing the quality and information security frameworks, ensuring data protection & privacy compliance and overseeing all related processes to maintain the highest standards of integrity and trust. Area of Responsibility A . ISO 9001Quality Management System (QMS) 1. Design, Development and Implementation Design, implement and maintain QMS in accordance with ISO 9001 standards Develop and document quality policies, procedures and processes which are aligned with prevailing ISO 9001 standards. 2. Monitoring and Auditing Conduct regular interval audits to ensure ISO 9001 Compliance Monitor key performance indicators(KPIs) to access and improve effectiveness of QMS Lead continuous improvement initiatives in quality management 3. Training and Awareness Provide training on ISO 9001 standards and quality management best practices Ensure all employees understand their role within the QMS framework B.ISO 27001 Information Security Management System (ISMS) 1. Development and Implementation Establish, implement the ISMS standards as per ISO 27001 Develop and maintain robust information security policies, procedures and controls. 2. Risk Management Conduct risk assessments to identify potential threats to information security. Implement appropriate security measures to mitigate identified risks. 3. Monitoring and Auditing Conduct regular interval audits to ensure ISO 27001 Compliance Address any non-conformities identified during audits and ensure continuous improvement 4. Incident Management Develop and manage an incident response plan for handling security breaches. Lead investigation into security incidents and coordinate remedies efforts. C.ISO 27701 Privacy Information Management System (PIMS) 1. Development and Implementation Establish, implement the PIMS standards as per ISO 27701 Develop and maintain robust personal data protection policies, procedures and controls 2. Data security and Privacy Regularly review and update data protection policy to align with changing regulation Implement appropriate data protection measures, ensuring that personal data is secured and handled ethically. 3. Monitoring and Auditing Conduct regular interval audits to ensure ISO 27701 Compliance Address any non-conformities identified during audits and ensure continuous improvement 4. Transparency and Accountability Maintain transparent data practices, clearly communicating how personal data is used and stored. Ensure that the organization can demonstrate compliance with data protection principles and respond effectively to data principles request. 5. Training and Awareness Provide training on ISO 27701 standards and train employees on data protection laws DPDP Act 2023, emphasizing their roles and responsibilities as data handlers Promote a culture of privacy and data protection within the organization D. Compliance Management 1. Regulatory Compliance Ensure the organization complies with all relevant legal and regulatory requirements related to quality, privacy information and information security Keep upto date with changes in legislation and standards that impact ISO 9001, ISO 27001 and ISO 27701 2. Documentation and Reporting Maintain comprehensive record of compliance activity, include audit findings, corrective actions and management reviews Prepare and present compliance and quality reports to senior management E. Continuous Improvement 1. Process Optimization Identify opportunities for process improvements for across quality, information security and data protection functions Lead initiatives to enhance organizational practices and promote a culture of continuous improvement 2. Stakeholder Engagement Collaborate with internal and external stakeholders to ensure alignment with these ISO 90001, ISO 27001 and ISO 27701 requirements. Act as a primary contact for all compliance certification such as quality, information security and data protection related matters. Qualification: Bachelor Degree, relevant certifications( ISO 9001 lead auditor, ISO 27001 Lead Auditor, Data Protection Officer) Experience: Proven experience in managing, implementing and getting certification on ISO 9001 and ISO 27001 for atleast 9-11 years of experience Last experience along with ISO 9001 and ISO 27001, preferably in managing ISO 27701 for atleast 2-3 years Experience in conducting audits, vendor assessments/ due diligence with respect to ISMS and data protection as requested by the clients. Leading all compliance initiatives. Compensation 14-16 LPA Timing 9 AM-6 PM, 5 days with 2 alternate Saturdays in a month Key Competencies Functional Strong knowledge of ISO 9001, ISO 27001 and ISO 27701 along with data protection regulations Excellent analytical, problem solving and decision making skills Strong communication skills with ability to influence and lead cross functional teams. Should have excellent presentation skills and should be able to present to senior management High attention to details and strong organizational skills Should be able to conduct and manage audits of different business units within the organization Should be able to manage vendors and possess good negotiation skills

QA Head Seeking a QA Head to ensure skincare products meet regulatory, safety, and quality standards. Work closely with manufacturing, R&D, and QC teams. Requirement: 4+ years of QA experience, preferably in cosmetics or pharma manufacturing. Required Candidate profile Skincare manufacturing & QC expertise Knowledge of FDA, GMP, ISO regulations Attention to detail & procedural compliance Strong analytical, problem-solving & com skills Ability to train & improve Jr.

SPE/SME/TL - Escrow process

Summary : EMEA Production Assistant About Breakingviews Reuters Breakingviews is the leading provider of agenda-setting insight to the global financial community. With around 30 columnists worldwide, we deliver hard-hitting commentary across LSEG Workspace terminals, Reuters.com and our own subscriber website. We also publish two weekly podcasts, participate in events, and maintain a strong presence on social media. About the Production Assistant role This position involves providing across-the-board production support for our team of editors and columnists in North America. The ideal candidate will have exceptional organisational skills, an ability to juggle multiple projects simultaneously and a robust appreciation for the editorial process. They will also have scope to advance as a journalist at Reuters by getting involved in the production of original columns, creation of data visualizations, and editing of podcasts. The successful applicant will be based in Bengaluru and work UK hours under a hybrid office and work-from-home model. The position will report to George Hay, EMEA Editor, Reuters Breakingviews. About the role Daily production of text content on multiple publishing platforms Preparation of regular trawls of breaking financial, economic and corporate news Promotion of Breakingviews through email newsletters and social media The opportunity to learn how to produce podcasts Organisation of special projects, including the production of books and small events Support Breakingviews editors and columnists with research as needed About you- Strong copy-editing skills and eye for rooting out errors and enforcing Reuters style Proven organizational skills and an ability to multi-task A keen interest in pursuing a career in financial journalism Strong awareness of the best practices in social media Enthusiasm for supporting the leading team in global financial commentary An inquisitive, problem-solving mind #LI-SP1 What’s in it For You At Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth Global Career: As a global company, we can offer a truly international career and progression opportunities. Learning & Development On the job learning and coaching. We also have a dedicated training team focused on the continuous development of our journalists. Industry Competitive Benefits: We offer competitive salary packages and market leading benefits including paid volunteering days. Perks: Work alongside Pulitzer Prize-winning journalists and a team who provide unmatched, award-winning coverage of the world’s most important stories. About Reuters Reuters is the world’s largest multimedia news provider. Founded in 1851, it is committed to the Trust Principles of independence, integrity and freedom from bias. With unmatched coverage in over 16 languages, and reaching billions of people worldwide every day, Reuters provides trusted intelligence that powers humans and machines to make smart decisions. It supplies business, financial, national and international news to professionals via desktop terminals, the worlds media organizations, industry events and directly to consumers. About Thomson Reuters Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Role & responsibilities Checking the end to end process of Splint processing - Wood Log Quality,Polishing process,Drier & tray making process & Loading method. Unit wise Production report & FG Stocks to be collected & circulated to the team for Shipment planning Randaom sample of previous day production & checking all critical parameters like Splint Tp,TC and Splint count. Meeting regarding previous day issues & issues faced at receiver's end Quality awareness training session to the new joinees / workers. Wood Log Quality,Wax size and quality to be checked. Checking the wood log connectivity for the critical vendors. Inprocess check of Splint making process. 1.Wood Log Grith Quality 2.Thickness of Peeling and Chopping of wet splints as per standard. 3.Polishing Process - Wax quality & Size 4.Drier temperature to be monitored 5.USS - USS percentage of 100g splints and count of the same 6.Ensure chopping knife changed as per fixed frequency 7.Sieve condition,Peeling and chopping knife condition to be checked Pre shipment quality confirming to be done for every lot produced as per the requirment and record the same. Finished goods to be sent to DHQ& Sivakasi Lab on every week for analysis. Cross checking & signing the Vendor quality report Splint CTQ parameters monitoring

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Operations Managers are responsible for the day-to-day operations and short/long-term planning for the groups they manage. They manage manufacturing, production control, engineering, inventory control, EH&S, shipping/receiving, etc. focusing on the development of technologies and continuous improvement and translating customer requirements into state-of-the-art manufacturing strategies and processes. What your background should look like: Competencies EOE, Including Disability/Vets Location

Skill Set Subject Matter Expert - Pharma Job Description(min 200 words) About the Role Subject Matter Experts with experience designing and deploying MES & electronic batch record systems in the pharmaceutical industry preferably with related or non-related Plant Applications experience. knowledge in Pharma domain and manufacturing process. The candidate should have experience designing and deploying MES & electronic batch record systems in the pharmaceutical industry. Client-X knowledge would added advantage. Must Have Skills: 1. In-depth knowledge on Pharma Industry process. 2.Having good experience in Pharmaceutical and Manufacturing domains 3.Monitor and review product quality standards and process performance to identify areas of non- compliance. 4. Lead monthly quality audit activities to ensure compliance with QMS requirements. 5.. Develop and maintain key process indicators and other quality metrics to track performance and identify areas of improvement. 6. Monitor and analyze product performance data to identify potential issues and areas of risk. 7. Root- Cause Analysis 8. Problem Solving 9. Documentation 10. Team Leadership 11. Auditing 12.Requirement classification skills Experience 15 to 25 years

The primary responsibility of the role is to perform analysis, quality checks on digital content of the e-book and to identify errors as well as validating errors reported by various systems and customers. The associate needs to have maturity and ability to review explicit adult content from a clinical perspective. This includes nudity and strong language. The role will require the candidate to quickly understand the e-book content quality standards, operation workflow tools and other supporting tools. Associate needs to continuously adapt to and learn the new features of various tools and systems and improve on their acumen to identify and report the errors. Associate has to follow SOP to catch errors in the content. Associate needs to perform content quality checks to qualify the customer experience for content viewing and Kindle device usage. Associate will need to use software tools for quality audit, content editing and data capture. The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. Associate will be measured on their compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure. The associate should be a team player and come up with ideas to improve the editing/QA process. Associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required. Associate will be an individual contributor for this role. In addition, the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor. Associate needs to continuously adapt to and learn the new features of various tools and systems and improve on their acumen to identify and report the errors. Associate has to follow SOP to catch errors in the content. Associate needs to perform content quality checks to qualify the customer experience for content viewing and Kindle device usage. Associate will need to use software tools for quality audit, content editing and data capture. The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality and delivery/latency SLA. Associate will be measured on their compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure. The associate should be a team player and come up with ideas to improve the editing/QA process. Associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required. Associate will be an individual contributor for this role. In addition, the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor. High level of skill in written Spanish, including spelling, grammar and punctuation. B1 certification in Spanish language. Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes. Should be self-motivated and a good team player. Good at problem solving, data analysis and troubleshooting issues related to content quality. Good interpersonal skills to manage ongoing relationships with software team and inter-operations teams. Ability to work seamlessly in MS Excel & MS Word. Knowledge about various aspects of written Spanish. Proof reading skill set will be an added advantage. Self starter, good team player. Strong attention to detail in editing content and deep dive and identify root causes of issues. Knowledge of or experience in Publishing industry is a big plus. Ability to drive new mechanisms within internal teams.

Full Position SummaryThe Mortgage underwriting associate evaluate and determine the eligibility of loan applications of residential mortgage (1-4 family) loans. Mortgage underwriting associate role includes but not limited to analyzing and verifying loan applications, review of all 4 C s, evaluating risks, and making loan eligibility decisions. The incumbent ensures the accurate, efficient, and timely flow of information/documentation for offering quality and efficient services. Responsibilities Knowledge of mortgage underwriting and Agency automated underwriting systems Demonstrate a full understanding of agency guidelines as well as posted Lender internal guidelines Review all mortgage applications and documentation for accuracy and completeness Review and be able to complete a full analysis of all types of income (Self/Rental/Wage/etc), Assets, Liabilities, Credit and Collateral. Analyze credit, income, and assets on a loan-by-loan basis to properly assess individual risk, and promptly provide underwriting decisions to Mortgage Originators Review property documentation including title commitments, sales contracts, insurance, and flood determinations Maintain a well-developed knowledge of loan product guidelines and industry regulations, including assisting in the prevention, detection, and resolution of mortgage fraud Review and analyze appraisals for value and compliance with industry requirements Demonstrate the ability to independently make sound decisions based on the creditworthiness of the applicants based on established underwriting guidelines, policies, procedures, knowledge, and experience Provide exceptional customer care (both internal and external) in a manner that satisfies the individual needs of each customer and builds loyalty to the client Maintain confidentiality of all customer and employee information Respond positively to feedback and redirection Fully utilize systems, tools, training, and resources provided to maximize potential Assist other departments as needed Meeting daily production. Meeting the daily SLA requirement Meeting the daily Quality requirements Qualifications EducationBachelors in any stream. Experience2+ years increasingly responsible experience in related areas. Knowledge/Skills/Abilities Experienced mortgage professional with 2-3 years with mortgage underwriting . Has a complete understanding of Conventional, FHA and VA underwriting guidelines. Has working knowledge of real estate lending criteria and federal, state, and agency compliance Can multi-task and manage time efficiently Has strong organizational skills, attention to detail, and basic Microsoft Office skills Good analytical and problem-solving skills. Strong organization and verbal and written communications skills. Highly adaptive and open to changes as the organization grows and its needs evolve.

Participate in client calls and understand the quality requirements both from process perspective and for targets Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager Identify errors with high Inspection efficiency Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol Ensure correction of the error by the respective Operations associate Coach employees to minimize errors and improve performance Provide inputs to the training team on common mistakes made to enhance training curriculum Test files/batches for new clients/processes to be processed as part of familiarization Generation of QA reports on a daily basis Attainment of Internal & External SLA as per Process Defined. Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics Record identified errors. This is an organizational record & can be used by the organization as it deems fit Strict adherence to the company policies and procedures. Extensive Quality experience Audits, Coaching & training as per process defined. Min of 1.5 Yrs of Professional and Relevant Experience Sound knowledge in Healthcare concept. Critical problem solving and issue resolution Must have Good Product and Process Knowledge Must have good analytical and judgmental skills Quality Feedback/Refresher sessions Prepare and Maintain Quality status reports

Position SummaryThe Mortgage underwriting associate evaluate and determine the eligibility of loan applications of residential mortgage (1-4 family) loans. Mortgage underwriting associate role includes but not limited to analyzing and verifying loan applications, review of all 4 C s, evaluating risks, and making loan eligibility decisions. The incumbent ensures the accurate, efficient, and timely flow of information/documentation for offering quality and efficient services. Responsibilities: Knowledge of mortgage underwriting and Agency automated underwriting systems Demonstrate a full understanding of agency guidelines as well as posted Lender internal guidelines Review all mortgage applications and documentation for accuracy and completeness Review and be able to complete a full analysis of all types of income (Self/Rental/Wage/etc), Assets, Liabilities, Credit and Collateral. Analyze credit, income, and assets on a loan-by-loan basis to properly assess individual risk, and promptly provide underwriting decisions to Mortgage Originators Review property documentation including title commitments, sales contracts, insurance, and flood determinations Maintain a well-developed knowledge of loan product guidelines and industry regulations, including assisting in the prevention, detection, and resolution of mortgage fraud Review and analyze appraisals for value and compliance with industry requirements Demonstrate the ability to independently make sound decisions based on the creditworthiness of the applicants based on established underwriting guidelines, policies, procedures, knowledge, and experience Provide exceptional customer care (both internal and external) in a manner that satisfies the individual needs of each customer and builds loyalty to the client Maintain confidentiality of all customer and employee information Respond positively to feedback and redirection Fully utilize systems, tools, training, and resources provided to maximize potential Assist other departments as needed Meeting daily production. Meeting the daily SLA requirement Knowledge/Skills/Abilities: Experienced mortgage professional with 2-3 years with mortgage underwriting. Has a complete understanding of Conventional, FHA and VA underwriting guidelines. Has working knowledge of real estate lending criteria and federal, state, and agency compliance Can multi-task and manage time efficiently Has strong organizational skills, attention to detail, and basic Microsoft Office skills Good analytical and problem-solving skills. Strong organization and verbal and written communications skills. Highly adaptive and open to changes as the organization grows and its needs evolve.Hand on experience in Quality Tools such as RCA, Pareto Analysis etc

Roles and Responsibilities Conduct quality audits, call calibrations, and root cause analysis to ensure adherence to quality standards. Analyze calls using tools like 7QC, Pareto analysis, TNI, and Six Sigma Quality principles. Provide feedback on call quality and suggest improvements through QC tools like Call Audit and Call Monitoring. Collaborate with team members to implement quality improvement initiatives and maintain high levels of customer satisfaction. Perform voice processing tasks such as BPO processes and Domestic BPO services. Desired Candidate Profile Strong knowledge of Gujarati/Marathi language skills are required for this position. Proficiency in using QC tools like 7QC Tools, Pareto Analysis, TNI etc. . You can also share your resume on this mail id lovisha.ahluwalia@teleperformancedibs.com

Develop & implement quality control processes: Ensure compliance with industry standards & company policies. Inspect raw materials & Ensure quality. Ensure compliance with industry standards: Familiarity with textile industry regulations & standards. Required Candidate profile Responsible for ensuring the quality of textile products, from raw materials to finished goods. This role will involve developing & implementing quality control processes managing teams.

The primary purpose of Distribution Planning and MDM specialist is to oversee the logistical operations of the E2E supply chain. He/She will ensure seamless coordination with warehousing and freight vedors, review purchase orders and track spends. They will also support the line manager in devising better supply networks/routes using optimization methods to save SC costs. This role will also evaluate the logistics process for first, middle, last mile and implement procedures to improve KEY RESPONSIBILITIES Collaboratively build, communicate, and maintain Network Source Strategy for Finished Products. Ensures that the plan manages risk and is aligned with our business strategy. Assist in establishing effective and efficient systems that enhance Warehousing competitive advantages, quality, customer satisfaction, and overall operational excellence. Participate in translating Warehousing strategic objectives and policies into medium and short-term plans. Tracking, analyzing, and reporting the relevant KPI s, suggest and implement site or warehouse specific effectiveness and improvement activities with regional SC teams. Centrally reviewing, preparing, and managing purchase orders for all distribution vendors nationally. Maintain consolidated tracker and MIS for inventory audits at all warehouses, discrepancies, and quality audit CAPAs etc, following up on them with regional SC teams to ensure timely adherence and root cause analysis to avoid recurrence. Why you 3-4 Years experience as Logistics Specialist / Coordinator or Operational Excellence or Warehousing Excellence Should have Graduate with superior data interpretation and analytical skills in Commerce, Engineering, Finance Higher understanding of Supply chain management principles and processes Preferred Qualifications: If you have the following characteristics, it would be a plus: Post-graduate degree or equivalent in Management in Supply Chain To gain sufficient understanding of how warehousing and freight logistics works together to deliver sales. WHY HALEON Operating at pace and agile decision-making - using evidence and applying judgement to balance pace, rigour and risk. Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution. Continuously looking for opportunities to learn, build skills and share learning. Sustaining energy and we'll-being Building strong relationships and collaboration, honest and open conversations. Budgeting and cost-consciousness

Job Information Job Opening ID ZR_2224_JOB Date Opened 20/04/2024 Industry Technology Job Type Work Experience 10-12 years Job Title Quality Manager City Coimbatore Province Tamil Nadu Country India Postal Code 638103 Number of Positions 4 RoleQuality Check Manager (QCM & HSE) Minimum of 10 years experience. Knowledge of Testing of Sand, concrete, Slabs, Steel, Cements etc. for all relevant parameters. Good interpersonal skills in Project management. Proficiency in Tamil and English Language check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Greetings From Continental Hospitals Hiring For Quality Assistant Manager Position. Roles and Responsibilities A Quality Manager in a hospital is responsible for ensuring that the hospital consistently provides high-quality care and services while adhering to regulatory standards . They develop, implement, and maintain quality management systems, oversee audits, and improve processes to enhance patient safety and satisfaction. Key Responsibilities: Develop and implement quality management systems: This includes setting policies, procedures, and standards for various hospital functions, such as patient care, medical records, and infection control. Oversee NABH accreditation: Ensure the hospital meets all requirements for NABH accreditation, including conducting pre-assessments and gap analysis, and implementing corrective actions. Conduct internal audits: Regularly assess hospital processes and procedures to identify areas for improvement and ensure compliance with standards. Analyze data and generate reports: Collect and analyze data on patient outcomes, quality indicators, and patient satisfaction to identify trends and inform improvement efforts. Implement and monitor continuous improvement initiatives: Use tools like Six Sigma and Lean to identify and eliminate waste, improve efficiency, and enhance patient care. Collaborate with various departments: Work with clinical, administrative, and support staff to implement quality improvement programs and ensure compliance with regulations. Provide training and education: Develop and deliver training programs for staff on quality management systems, patient safety, and regulatory requirements. Maintain documentation: Ensure all necessary documents are maintained and updated, including policies, procedures, audit reports, and corrective action plans. Required Skills: Knowledge of NABH standards and regulations: A deep understanding of NABH accreditation requirements and healthcare regulations is essential. Excellent communication and interpersonal skills: Effective communication with staff, patients, and regulatory agencies is crucial. Analytical and problem-solving skills: The ability to analyze data, identify problems, and develop solutions is essential. Project management skills: Managing quality improvement projects and implementing changes effectively is a key responsibility. Leadership skills: Motivating and engaging staff in quality improvement initiatives is essential. Strong organizational skills: The ability to manage multiple tasks and deadlines effectively is important. Educational Background: A Bachelor's degree in a relevant field, such as M.b.a health administration,

Job Description: Thank you for your interest in the trainer position. As part of the selection process, we would like you to prepare a 10 to 15-minute virtual presentation on the following topic: Handling Difficult Calls How to Effectively Manage Calls with Upset or Dissatisfied Customers. We encourage you to be creative and demonstrate your ability to engage your audience while delivering the content. Since this role involves training customer service agents, we will be evaluating not only your knowledge of the topic but also your presentation and facilitation skills. Presentation Guidelines: • The presentation must be conducted in English and delivered virtually. • Ensure that your approach is engaging and interactive. Submit any supporting materials (slides, handouts, or other training aids) at least 12 hours before your scheduled presentation date. This presentation is the first phase of the selection process. Please confirm your availability and let us know if you have any questions. 15 minutes for them to present and 30 minutes for the interview: total 45 minutes Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards

Send resume: Raveena@wissenpro.com Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Formulate & implement a comprehensive Quality Assurance Strategy for textile operations. Ensure adherence to global standards including IATF ,OEKO-TEX, ISO, etc. Lead certification and compliance efforts including documentation, audits, & renewals

Roles and Responsibilities Conduct call audits to identify areas of improvement in customer service quality. Provide feedback to agents on their performance, highlighting strengths and weaknesses. Monitor calls using BPI tools to ensure adherence to quality standards. Perform quality monitoring activities to maintain high-quality services. Identify opportunities for process improvements through analysis of data collected during call monitoring. Desired Candidate Profile 1-3 years of experience as a Quality Analyst or similar role. Proficiency in Call Monitoring, Call Audit, Call Quality, Feedback, Quality Monitoring, and Quality Audit tools.

job Description Quality Analyst Skills: Banking process ( international Banking Experience) AML, KYC, Role Description :- This is a full-time on-site role for a Quality Analyst AML KYC located in Chennai. The Quality Analyst will be responsible for quality control and assurance in Anti-Money Laundering (AML) and Know Your Customer (KYC) processes. Day-to-day tasks include monitoring, evaluating, and improving quality management systems, conducting analytical assessments, and ensuring compliance with regulatory standards. The role requires routine communication and reporting to maintain high-quality standards. Qualifications: - Proficient in Quality Control, Quality Assurance, and Quality Management Strong Analytical Skills for evaluating and improving processes Excellent Communication skills for effective reporting and coordination Experience in AML and KYC processes is highly desirable Ability to work on-site in Chennai Bachelor's degree in a related field is preferred Role: Call Quality AnalystIndustry Type: BPM / BPODepartment: Quality AssuranceEmployment Type: Full Time, PermanentRole Category: Business Process Quality Please share the Resume to ramya.ramya1@teleperformancedibs.com Ph No : 8050980644 best Regards Ramya V

Role & responsibilities 1-5 years of experience in line inspection, quality inspection, or related field. Diploma holder in Mechanical or equivalent qualification required. Strong understanding of assembly line, production line, and process quality principles. Proficiency in performing quality control tasks such as visual inspections and documentation.

Implement QA Systems Coord & work with production mgr, PPC & mktg Monitor & review quality test plan, test method and final product quality Investigate/analyze customer complaints Internal quality & machine audits Make, Implement and execute SOPs Required Candidate profile NPD and R&D Prepare quality report Implement QMS Dept. KPI's Raw materials testing Implement TPM Engagement of QC Investigators and workers in lab Coordinate in ISO audit

Conduct Regular Quality Audits Analysing support data. Develop, Implement and redefine QA process, guidelines and evaluation framework. Monitor and evaluate customer feedback. Assess and recommend new QA. Lead and Participate in strategic quality.

Role & responsibilities : ISO 9001/ISO 13485. Manage the Quality Management System. To provide QA support in all quality related matters and to ensure that all aspects of the operational business comply with cGMP legal and regulatory requirements. Risk Management & CAPA. Establishing procedures and records as per requirement of standards and regulatory authorities. Responsible for establishing, managing, and implementing Records Management policy, Records. Retention and retrieval procedures are in place. To manage and execute internal and external audit schedules and follow up on action plan, Quality Auditing of External suppliers - maintain an annual auditing program. Regular Internal Quality Audit and maintain the company anytime audit ready. Participate in and/or lead audits, manage action plans and follow up on agreed upon CAPAs & NCs. To monitor & handle market complaints. Conduct Management review at site. Conduct Calibration of instrument & Maintain Calibration Matrix . Ensure that a respective Change Control procedure is in place and adhered to . Process validation protocol preparation & implementation. Provide leadership and expertise on all aspects of product regulatory compliance to ensure that products are successfully introduced and maintained domestically and globally pursuant to regulatory compliance. Must be capable to handle all types of Audit. To Lead and face the regulatory audits and close all queries and NC in stipulated time. To maintain all documents related to compliances. Create Maintain & update Device Master/ Product Technical File. Preferred candidate profile: Graduate in Science or Engineering . Post Graduation preferred. Thorough Experience in quality and regulatory areas. Thorough experience in ISO 13485, GMP, US FDA, EU MDR, CDSCO, ISO 9001. Regulatory functions throughout the organization including monitoring , improvement , audits, and team building. Thoroughly conversant with technical documentation requirement and preparation. Excellent MS office skills. Should have faced multiple audits from multiple agencies Should have thorough knowledge of the applicable standards Perks and benefits: Medical Insurance for Spouse , 2 Kids Below 18 years upto Rs. 3lac.