912 Quality Audit Jobs - Page 12

Job Summary Qualification: Diploma / BE in Mechanical, production or Automobile with 4 to 8 yrs experience in Quality department for metallurgical testing, metal powder pressed parts. Job profile: 1. Responsible for inspection. should involve in in-process, inward and pre-dispatch inspection activities. 2. should have PPAP documentation knowledge. 3. exp. in handling customer complaints, prepare CAPA, modify process. 4. To work on documentary level.

Quality Analyst- Operations Roles and Responsibilities : Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Education (if beyond High School or equivalent) : Minimum Graduate(Any Bachelors Degree Holder would be eligible). Experience Target (in this job or a related function/field) : One or more years’ experience demonstrating knowledge of call center operations, goals and processes. Skills : (identify essential skills required, and identify additional skills that enable success in performing this job) Basic PC skills. Strong customer service and interpersonal skills. Good verbal and written communication skills. Research, analytical and problem-solving skills. Knowledge/Abilities : (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job) Knowledge and effective use of quality management processes and tools. Ability to work well independently or within a team.

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports zero misses2.Process ComplianceCase targets 2 hours/ week logged to be updated with the process Mandatory Skills: L&P Policy Acquisition & Servicing.

Ensuring adherence to quality standards and regulations. Updating quality documentation and procedures. Auditing: Finding defects in finished products or services through testing and inspections. Testing and Analysis: Inspection: Health insurance Gratuity

Roles and Responsibilities Collaborate with cross-functional teams to design and deliver effective team training initiatives. Manage training management systems to track employee progress and ensure compliance with regulatory requirements. Provide product training to new hires and existing employees on insurance products and processes. Develop and implement process training programs for sales teams to enhance customer service skills. Conduct quality audits, monitor calls, and analyze data to identify areas for improvement.

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption Deliver No. Performance Parameter Measure 1. Quality Standards Timely generation of reports, dashboards, insights to the respective team Accuracy of the data Feedback from the project teams on the insights Quality of insights shared with the team Mandatory Skills: Project Management.

Process Management & NABH standard Implementation SOPs management Quality Control & documentation Staffs training Responsible for effective implementation of the Quality Program & policy of the hospital in accordance of NABH guidelines. Implementation of SOP is in all depts. Overseeing the co-ordination with all HODSs and staff for implementation of SOPs & NABH guidelines applicable to respective depts... description Process Management & NABH standard Implementation SOPs management Quality Control & documentation Staffs training Responsible for effective implementation of the Quality Program & policy of the hospital in accordance of NABH guidelines. Implementation of SOP is in all depts. Overseeing the co-ordination with all HODSs and staff for implementation of SOPs & NABH guidelines applicable to respective depts... Implementing continued quality improvement programme and updating policies. Taking rounds and implementing the standards of quality to improve overall quality initiative of hospital. Responsible for smooth operations in each floor. Setting standards for quality as well as health and safety. Understand patients needs and requirements to develop effective quality control processes. Ensure adherence to health and safety guidelines as well as legal obligations. Solicit feedback from patients/clients to assess whether their requirements are met or not. Ensure that the hospitals quality management system conforms to patient, internal, ISO 9001 and legal requirements. Manage the monitoring, measurement and review of internal processes, especially those that affect the quality of the hospital functions. 2. Training Developing training programs protocols modules in consonance with NABH guidelines. Responsible for preparation of training schedules, training module, training presentations. Maintaining records of training attendance, training effectiveness & feedback with training evaluation. Submission of training records & 1set of record to HR for personal file to HR dept on weekly basis. Ensuring implementation of EMR modules through HIS systems 3. Audits Organizing and implementing audit programs. Overseeing the co-ordination of internal audits , identifying NCs, doing RCA, CAPA, training & re-audit. 4. Meetings Overseeing co-ordination for committee meetings scheduling & maintaining minute of meeting. Overseeing the circulation & implementation of minutes of meetings. Overseeing the co-ordination of the conduct of periodic for management to review quality initiatives meetings. Provides strategic patient safety activities protocols via patient safety committee & meetings. 5. Continuous Quality improvement programme Evaluates the quality and completeness of clinical documentation processes by performing quality. Preparation of Quality Manuals SOPs of all clinical & non-clinical depts. Based on NABH standard (5th Edition). Ensuring templates incorporated in HIS for retrieving data for Management of Quality Indicators. Maintaining Quality Indicator Data & analyzing for desired corrective actions. Ensuring medical records are complete from clinical point of view based on NABH guidelines.

Roles & Responsibilities: Serve as the single point of contact for all quality-related matters for the Duluth account. Ensure strict adherence to Duluths quality standards during development, production, and shipment stages. Oversee all quality inspections—inline, final, and third-party—at the unit level. Work closely with QA teams, production teams, and merchandising to ensure smooth execution. Review and align PP samples, Photo Shoot samples, size sets and pilots with Duluth quality expectations. Coordinate with central QA and development teams to ensure product consistency and risk mitigation. Track all quality KPIs and drive continuous improvement initiatives at the factory level. Manage buyer audits and external inspections, ensuring timely resolution of any non-conformities. Drive RCA and CAPA implementation for any rejections, claims, or audit findings.

About the Role: As a Quality Auditor you will be responsible for evaluating, monitoring, and assessing the performance of Assissted Growth (Telesales) representatives to ensure adherence to company standards, policies, and customer service protocols. The role involves conducting regular audits of recorded calls/chats, reviewing sales processes, identifying areas for improvement, and providing constructive feedback to help optimize sales effectiveness, compliance, and customer satisfaction. Role Responsibilities: 1. Review and audit recorded calls/ chats to ensure adherence/compliance with established internal control procedures by examining centres, reports, operating practices, and documentation 2. Deliver detailed and actionable feedback to telesales agents, highlighting strengths and areas for improvement. 3. Communicate the audit findings by preparing a final report; identify and promote continuous improvement opportunities in training, process, policies and facilities 4. Enforce adherence to requirements; advising management on needed actions 5. Prepare special audit and control reports by collecting, analysing, and summarising operating information and trends 6. Contribute to team effort by accomplishing related results as needed 7. Maintain focus on data integrity, customer safety and producing work of the highest quality 8. Identify barriers to customer success wherever they originate (tools, training, etc) 9. Become an "expert" on support processes and make recommendations towards next steps based on customer experience 10. Collaborate with training teams to identify training needs based on audit results. 11. Work closely with team leaders, supervisors, and managers to ensure alignment on performance expectations and the implementation of corrective actions when necessary. Qualifications: 1. Any Bachelor's degree 2. At least 1-2 years of prior experience in telesales, customer service, or a related field. 3. 1-2 years of prior experience in quality management roles 4. Six Sigma Certification is an added advantage Skills: 1. Basic proficiency in productivity tools (email, calendar), Microsoft Suite (excel, PowerPoint), Google sheets, Google docs 2. Proficiency in Hindi and Regional language is an added advantage 3. Self motivated, ability to prioritize and manage multiple tasks effectively while meeting deadlines.and reliable to meet deadlines 4. Proven ability to work in a fast-paced team setting 5. Strong problem-solving and data analysis skills to assess trends and performance metrics 6. Ability to work cross functionally with other departments Working Conditions: The role is based in the office The workweek is Monday to Saturday

Research requirements, provide accurate and timely quality evaluation of life applications, renewals, or cancellations by utilizing the Company"™s policies, guidelines, medical, non-medical and financial factors and determine appropriate quality controls Operate efficiently in a fast-paced and dynamic environment. Provide superior customer service to the distribution channels Contribute to the building and maintaining of strong relationships within the organization Maintain an awareness of changing practices and regulations Work on related projects as assigned Bachelor's degree preferred 3+ years"™ experience in a production-oriented environment 3 or more years of direct life insurance experience preferred Proficiency in Microsoft Office Suite

Lead plant QA focusing on INPROCESS QA, CUSTOMER QA, SUPPLIER QA & QMS Handle Customer Complaints & provide solution on the product quality Handle External QA Audits & Certifications Do MR Activities & Documentation Strong WELDING/FABRICATION exp Required Candidate profile BE Mech 3+yrs exp in into QUALITY with WELDING/FABRICATION/HEAVY ENGG/AUTO unit handling Plant QA Strong FABRICATION & WELDING exp must Opportunity to work with UK MNC Work at / relocate to TADA Perks and benefits Excellent perks. Send CV to cv.ch1@adonisstaff.in

Role & responsibilities To look after Quality Indicators of departments and monitoring of the indicators on a monthly basis. To check compliance of medical records by regular audits To train the staffs for quality related teachings, compliances, hospital policies, protocols and usages as required by quality improvement guidelines. To check, maintain and record the compliance of clinical Pathways and clinical Measures as selected from JCI library. To educate staffs and all concerned regarding the same To conduct audits , checks at regular intervals To organize and maintain the frequency of committee meetings, minutes and follow ups. To monitor compliances as mentioned by Quality standard guidelines. Preferred candidate profile Able to work accurately and with minimal supervision. Ability to comprehend written instructions given by the Doctors and the other related departmental personnel. Ability to plan & organize ones work schedule effectively. Speaking and listening are essential requirements to understand and carry out the instructions given by the supervisors and other related departmental personnel. Affinity to work in team. Enthusiasm. Open-mindedness.

Maintain QMS & ensure compliance with GMP standards across the plant Conduct audits, compile reports, approve vendors for RM & packaging Review documentation like SOP, BMR, BPR, APQR, etc Handle deviations, complaints, OOS reviews, and implement CAPA Required Candidate profile Experience facing audits in the pharma intermediates/API/bulk drug industry only; formulation experience not relevant Excellent communication skills for audits. Fluency in English & MS Office.

Job Description : Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels To deliver a best-in-class service, meeting or exceeding the KPIs Manpower planning, Rostering and Designing call center strategy to implement short/long-term plans for achieving process objectives Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency Be responsible for the end-to-end customer contact processes and their associated customer experience, supporting company's initiatives to drive improvements, improve efficiency and reduce complaints Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions Requirement : 7-10 Years of proven experience of leading a service driven contact Centre operation with experience of managing an operation through periods of significant growth or change Handled Call Centers for both Customer Service and Cross-Sell Processes Experience in Outbound Sales Contact Centre Management and Operations Management Experience with automation of processes through tech integration Quality & Process Orientation Strong analytical and decision-making skill Strong customer-facing and communication skills Problem Solving Skills

Role & responsibilities 1. Shall responsible to review implementation & maintain of the Quality Management system with the regulations. 2. Determining, negotiating, and agreeing on in-house quality procedures, standards and specifications 3. Checking & Maintaining of Master Documents related to the QMS system. 4. Shall responsible to review filled Batch Production control record & analysis report for batch release. 5. Responsible for coordinate validation activity and validation protocols. 6. Responsible for control and approve deviations whenever raised in the concerned department and record the deviations. 7. Review and approval of the standard operating procedures for other concerned departments. 8. Responsible to plan and carry out internal audits & MRM. 9. Responsible for Coordinate with QC/Production for handling and investigation of Market complaints. 10. Responsible for conducting on-going training programs for new recruits and retraining for existing employees of concern department on the topic of SOP, GTP, GLP cGMP, WHO, ISO, etc. whenever required or as per schedule & Responsible for verifying the effectiveness of training programs system. 11. To check and approve artworks in coordination. 12. Verification and approval of the change control whenever the change in the document, facility, process, and equipment. 13. Verification and approval of documents concern to the production process, analysis including quality system. 14. Responsible for verifying the effectiveness of corrective action and preventive action systems. 15. Responsible to review & maintain system represent in QA department SOPs like OOS, OOT, (document record, storage & retention), Document control, APQR, Calibration, Trend data, etc. 16. Should have better co-ordination with QA, Production, QC, Engineering & Maintenance, for implementation of cGMP and also the electrical department. 17. Responsible for complying with all regulatory queries during any inspection and audit. 18. Responsible for application to FDA, FSSAI, Kosher, Halal, ISO, and others for any approval like Technical person, License/Renewal License, and additional Product, GMP. 19. Also responsible to work on time and to ensure TAT (Turn Around Time) given by Directors, any other job assigned by Superior. 20. Ensuring the manufacturing processes comply with standards at both the national and international levels. Job Type: Full-time

HOSPITAL ONLY. DEGREE- M.H.A. or MBA in Hospital/Healthcare Management. Experience: 3 Years experience in Quality department (from NABH / JCI accredited hospital)

Role & responsibilities Issuance and tracking of QMS documents like deviation, Change management forms, Continual improvement form. Document control includes distribution and archival of documents along with tracking of design change request forms. Preparation of labels for shipment and checking of shipping documents. Monitoring of dispatch. Monitoring of in process activities along with documentation and reporting. Participation in the audit programs internal and external as per key responsible area. Participation in training activities as per the plan. Training fellow team members as per the functional requirement. Preparation of data required for various process and analysis at various stages of operation. Participation in risk identification process as per the job assigned. Monitoring of calibration, validation and equipment qualification activity in the facility. Monitoring of preventive maintenance activity and documentation. Monitoring of process validation activity and documentation. Review of batch processing and testing records. Preparation of documents like SOP and records. Processing of purchase requests in Netsuite ERP. Review of artworks and maintaining its traceability across revisions Approval of product/material code assigning. Maintaining the documentation and traceability of customer complaints and feedback. Arrangement and storage of documents in QA and document storage area ensuring its safe keeping. Working closely with interfacing departments for effective QMS. Skills & Competencies: Knowledge of scope of QMS. Awareness of the ISO 13485:2016 and ISO 9001:2015 requirements. Knowledge of QA SOP and documentation related to process handled. Significance of Role of QA in the process areas and release with respect to product. Knowledge of interdepartmental procedures as per the job assigned. Operation of MS office-MS Excel and MS word.

Role & responsibilities * Collect, analyze and interpret infection-control data. * Notify local, state and federal authorities about reportable diseases as required. * Plan, implement, manage and evaluate infection prevention and control activities. * Conduct infection control risk assessments for construction and renovation projects; equipment inspection, and pest control * Educate individuals and groups about the risk, prevention, transmission, and control of infection disease-specific care, appropriate precautions, and appropriate assessments. * Establish accepted standards and develop, implement, monitor and revise infection control policies and procedures to assure compliance with the standards. * Investigate, manage and conduct surveillance of suspected and confirmed outbreaks of infection. * Provide consultation on infection risk assessment, prevention, and control strategies. Preferred candidate profile 1. QUALIFICATION: PC BSc / BSc with good teaching experience 2. EXPERIENCE: 2+ years 3. LINGUISTIC COMPETENCE : Good knowledge of written and spoken English; Excellent understanding of local languages and Hindi. 4. SKILLS REQUIRED : * Superior customer service skills, excellent communication skills, good computer skills, use of basic office equipment. * Excellent documentation skills, highly detailed oriented, ability to multitask and manage time effectively. * Team player with effective interpersonal skills. * Knowledge of microbiology, epidemiology, infectious diseases, sterilization, and disinfection, medication, vaccine and antibiotic usage, statistics and regulatory requirements are essential. * Skills such as consultation, teaching, data analysis and interpretation and project good communication skills management are essential as well.

Job Description Quality Assurance Engineer Bicycle Frames Responsibilities: Conduct thorough inspections of bicycle frames at various stages of production to ensure adherence to quality standards and specifications. Provide part approval and process approval based on inspection results and compliance with quality protocols. Use various quality inspection tools (such as vernier calipers, gauges, height gauges, micrometers) with precision and accuracy. Perform root cause analysis on identified defects and non-conformities to implement effective corrective actions. Contribute to building and maintaining a defect-free process within the production line through proactive quality control measures. Apply in-depth knowledge of welding processes, including various types and potential defects, during inspections. Utilize knowledge of machine shop operations to assess the quality of machined components used in bicycle frames. Accurately interpret and analyze engineering drawings and specifications to ensure compliance. Conduct layout inspections of parts to verify dimensional accuracy and conformance to design. Maintain accurate records of inspections, rejections, and rework, and follow workshop documentation procedures.

Role & responsibilities - Quality Engineer Civil and Electrical - Telecom Location- Bettiyah, Muzzaffarpur,Darbhanga,Madhubani,Kishanganj,Purniya Chhattisgarh:Raipur, Bilaspur, Durg, Rajnandgaon, Bemetera, Champa, Baloda Bazar, Surajpur, Koria Qualification Required - Diploma /Degree in Civil / Electrical Engg only Project Duration - 2 Years NO OF REQUIREMENT - 50 Civil and 50 Electrical Job Profile - Civil: Knowledge of Civil drawing, Layout and BBS Detail Knowledge of concrete casting Cross Checking knowledge of BBS (bar bending Schedule) Actual site VS Approved Drawing Knowledge of Cement Grade OPC and PPC also ratio M-10, M-15, M-20, M-25 Knowledge of IS code like pouring height of column, Curing timing Slum value of Pile and raft casting. Knowledge of safety PPE required during casting. Details knowledge of lining and plumbing Electrical: Knowledge of SLD, BOM Knowledge of panel, battery and DG Set and transformer Electrical PPE and tools Knowledge about conductor size, name, and usage in filed category like weasel,abc,xlpe,dog,Rabit etc Project Details - Quality Audit of Telecom Towers- only Civil/ Electrical please send your resume to: amit.pandey@intertek.com

Role & responsibilities: Inspection schedule as per client call. Inspection of products as per AQL 1.0 & IS 2500-2000. Inspection check sheet & Tech specs will be provided by client. Checking the products as per drawing (Aesthetics & Dimensional) Making separate reports for different supplier. Bi-Annually audit of respected supplierss Taking CAPA reports of rejections found during inspections from supplierss Making good behavior between suppliers & clients. Process knowledge like plating, lacquering & powder coating. Auditing exposure like vendor audit, 5s audit, product audit, process audit. Knowledge about quality control plan. Awareness about raw material standards. Knowledge about 8D, CAPA report. 7QC tools. Quality, QA & QC knowledge. Calibration activity and its documentation. Instruments knowledge & their LC. Qualification: Diploma in Mechanical/B.Tech/B.E. in Mechanical Engineering.

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts What are we looking for AML/KYC: Understanding of AML/KYC guidelines and policies specific to the platform or industry. Familiarity with various types of online content, including text, images, videos, and audio. Policy Interpretation: Ability to interpret and apply content moderation policies consistently and accurately. Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance: Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in Ms Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, manage coaching logs. Cultural Sensitivity and Resilience: Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of clien Data Analysis: Basic data analysis skills to identify trends, patterns, and areas of improvement, using MS Excel or Google sheets. Capability to assess the potential risks associated with various types of content via data analysis Attention to Detail: Keen eye for identifying inappropriate, offensive, or harmful content. Decision Making: Skill in making well-informed and consistent content approval or rejection decisions

Overview: Prodapt is looking for Assistant Managers to join the QA Audit team. We are looking for an experienced professional with 6 to 12 years of experience in IT Audit process. Roles and Responsibilities: Ensure structured initiation of projects and identify risks at the outset. Ensure appropriate processes and plans are established to ensure first-time right delivery. Enable delivery teams on process understanding & awareness and conduct audits and reviews to assess delivery performance & process at regular intervals and to pre-empt risks. Analyze performance and quality metrics and facilitate remedial actions needed to meet program and company goals. Identify industrialization & process improvement opportunities to improve efficiency. Analyze the internal review outcomes and drive process improvements & training. Participate in the business unit & internal weekly and monthly review meetings and highlight key findings and risks/alerts. Sustain and ensure compliance to org certifications; support and facilitate external assessments like ISO 9001 ,27001, 20000, SSAE, GDPR and PCI Compliance. Deep knowledge on Agile SDLC Methodologies including agile ceremonies, metrics etc.. Basic Process Knowledge on DevOps is an added advantage Requirements: Bachelors degree (Mandatory) MSc/BE/Masters in IT/Computer Science (Desired) Good Communication Skills in English QA Process SDLC / STLC Processes, Process Implementation, Auditing Skills, Facilitation Skills, ISO 9001, 27001, 45001 Knowledge. Experience working in multi-channel delivery projects Advanced level - Microsoft office, Analysis and Reporting tools

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Order Management(Comms). Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Enterprise Tech Support- Level 2. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.