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2.0 - 5.0 years
4 - 8 Lacs
Mumbai
Work from Office
Deliver classroom based training sessions and connect online via virtual trainings Develop training manuals and SOPs Maintain and update training calendar, training records/database. Coordinate with internal and external stakeholders for training arrangements and requirements. Participate in quality improvement activities. MS Office knowledge is required Basic data analytic skills Desired attributes Willing to travel across all locations for training. Strong interpersonal skills and confidence. Ability to understand operations SOPs convert them into training modules Prior experience in training would be preferred.
Posted 1 week ago
3.0 - 5.0 years
3 - 7 Lacs
Mumbai
Work from Office
Oversee and manage inventory control and quality assurance processes. Develop and implement inventory management procedures to maintain accuracy. Conduct regular audits to track inventory levels and resolve discrepancies. Collaborate with cross-functional teams to improve inventory forecasting and replenishment. Analyze data and generate reports to identify trends and areas for improvement. Ensure compliance with quality standards and regulations. Train and lead team members to maintain high levels of accuracy and efficiency. Identify cost-saving opportunities and implement efficiency improvements in inventory processes. Utilize inventory management software to monitor inventory levels and track movements. Maintain a clean and organized warehouse environment to facilitate efficient operations.
Posted 1 week ago
5.0 - 10.0 years
6 - 8 Lacs
Manesar
Work from Office
Planing, execute & close quality system audits.Monitored effectiveness of previous audits & submit them 2 customer as per requirements.Control quality system documents like PFMEA,PQCT,Work Instructions(WI),Appearance Standards, Inspection Standards Required Candidate profile Organize meetings on company rules & regulations & amend/modify as needed.Lead training sessions on company's guidelines.Maintained change & revision history of documented quality system information
Posted 1 week ago
1.0 - 5.0 years
2 - 5 Lacs
Shamirpet
Work from Office
Key Responsibilities: (Quality Executives) Monitor and maintain quality standards across production stages Conduct routine lab tests and ensure product compliance Supervise hygiene, sanitation, and food safety protocols Handle customer complaints and implement corrective actions Maintain all QA documentation and regulatory records Train production staff on quality systems and SOPs Coordinate with production, maintenance, and procurement teams Participate in internal and external audits Key Responsibilities: (Packing & Processing Operator) Operate and monitor dairy processing and packing machinery Ensure correct packaging of milk and milk products as per standards Maintain hygiene and cleanliness of packing area Perform CIP (Clean-in-Place) and COP (Clean-out-of-Place) activities Check packaging material quality and report discrepancies Record batch details, downtime, and production logs Follow SOPs and safety protocols during operations Minimize wastage and optimize packing efficiency Coordinate with quality and maintenance teams for smooth operations Report any machine faults or deviations to supervisors immediately
Posted 1 week ago
1.0 - 6.0 years
2 - 5 Lacs
Noida, Ghaziabad, New Delhi
Work from Office
No of Positions -5 Shift : Evening /Night Candidate must have atleast 1 +yrs of exp in PPC travel process Interested candidates Call Ruchika @9650997623 Required Candidate profile Excellent comms skills
Posted 1 week ago
5.0 - 10.0 years
3 - 4 Lacs
Hubli, Mangaluru, Mysuru
Work from Office
Manage production planning from live bird reception to processed bird dispatch. Monitor stock levels of processed birds, raw materials, packaging, and consumables to meet client needs and ensure continuous operations. Oversee slaughtering processes, temperature control, and sanitation across all processing and storage sites. Ensure all production processes comply with SOPs, food safety standards (HACCP, GMP), and local regulations. Coordinate with live bird teams, Processed chicken receiving teams, and processing staff for smooth operations. Analyze bird processing operations, yield, and performance to meet quality standards and customer requirements. Prepare and maintain daily and periodic data related to production, dispatch, and inventory for reporting and invoicing. Monitor and verify the quality, yield, and compliance of processed birds to ensure customer and internal quality standards are met. Monitor and verify the implementation of biosecurity, hygiene, and sanitation practices across the facility are met Prepare for and support internal and external food safety and quality audits. Identify and implement corrective actions based on operational analysis, audits, and continuous improvement initiatives. Adoptation for flexible work timings Manage production planning from live bird reception to processed bird dispatch. Monitor stock levels of processed birds, raw materials, packaging, and consumables to meet client needs and ensure continuous operations. Oversee slaughtering processes, temperature control, and sanitation across all processing and storage sites. Ensure all production processes comply with SOPs, food safety standards (HACCP, GMP), and local regulations. Coordinate with live bird teams, Processed chicken receiving teams, and processing staff for smooth operations. Analyze bird processing operations, yield, and performance to meet quality standards and customer requirements. Prepare and maintain daily and periodic data related to production, dispatch, and inventory for reporting and invoicing. Monitor and verify the quality, yield, and compliance of processed birds to ensure customer and internal quality standards are met. Monitor and verify the implementation of biosecurity, hygiene, and sanitation practices across the facility are met Prepare for and support internal and external food safety and quality audits. Identify and implement corrective actions based on operational analysis, audits, and continuous improvement initiatives. Adoptation for flexible work timings
Posted 1 week ago
0.0 - 1.0 years
2 - 3 Lacs
Chennai
Work from Office
Responsible to support in house MFG of the SR device, parts supply for the SR device and field support on SR device. Be the subject matter expert fot the SR device.
Posted 1 week ago
3.0 - 6.0 years
2 - 5 Lacs
Rajkot
Work from Office
SILVER PUMPS & MOTORS is looking for Quality Engineer to join our dynamic team and embark on a rewarding career journey. Developing and implementing quality standards. Developing and implementing quality control systems. Monitoring and analyzing quality performance. Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met. Collaborating with operations managers to develop and implement controls and improvements. Ensuring that workflows, processes, and products comply with safety regulations. Investigating and troubleshooting product or production issues. Developing corrective actions, solutions, and improvements. Reviewing codes, specifications, and processes.
Posted 1 week ago
3.0 - 5.0 years
6 - 8 Lacs
Bengaluru
Work from Office
Asiasys PTE is seeking a Quality and Supply Chain Engineer to join its team in Bangalore . The ideal candidate will have a minimum of 5 years of experience in quality assurance (QA) , supply chain operations , Experience in Inspection of steel/plastics Health insurance Annual bonus Provident fund
Posted 1 week ago
2.0 - 6.0 years
1 - 5 Lacs
Hyderabad
Work from Office
Chemveda is hiring for Quality Assurance Executive Position Experience - 2-6 years Qualification - M.Sc Chemistry /M.Pharma Designation - Executive Job Responsibilities :- 1. Involves in daily QA activities for SOP compliance. 2. Equipment and Software qualifications Review of USR & SRS, Review of IQ, OQ, PQ document inhouse softwares and maintenance of Equipment and software related back up coordination with other departments. 3. Preparation of refresh and QMS Training presentation and circulating training links to all employees based on training schedules and follow ups. 4. Review of Risk assessments related to change control, CAPA, Deviation, OOS, OOT. 5. Review of Analyst Qualifications and review of Analytical LNBs. 6. Review of Vendor Questionnaires and Review of Vendor qualification documents and checking external facility and vendor audits with respect to raw materials and finished products. 7. Review of new GMP projects with regard to regulatory and client compliance aspects, Scrutiny of GMP facilities and Review of GMP Certifications & all requirements applicable to the projects. 8. Review of SOPs, Specifications, Method of Analysis and Analytical test data sheet. 9. Review of Method transfer protocols and reports, Validation protocols and reports, Forced degradation data and Review of quality impacting incidents, OOS and Data corrections. 10. Lab rounds and Compliance verification and Qualification of GMP Contract Manufacturing Facilities (CMO). a. Circulation of Non-compliances b. Circulation of Non-Compliance reports to CMO 11. Circulating agenda for Internal Audits and Management review meetings, Reporting & Circulation of Non-Compliances and Suggestion of appropriate CAPAs. 12. Functional Objectives: Follow-up & review of the objectives action plan and Data collection & compilation. 13. Review of weekly and monthly reports and collecting data. 14. Monitoring of QMS activities as per ISO & Client requirements. 15. Document issuance, retrieval and archival, document control. 16. During the audits, to coordinate with the with the auditors to show and explain the documentation of quality systems & procedures. 17. Preparation quality system procedures and quality manual. 18. To prepare audit compliance reports or responses and to ensuring the successful closure of audit cycle.
Posted 1 week ago
9.0 - 14.0 years
12 - 18 Lacs
Gurugram
Work from Office
Position Summary The Compliance, Quality & Data Fiduciary Manager is responsible for ensuring the organizations compliance with ISO 9001 (Quality Management System), ISO 27001 (Information Security Management System) standards, also fulfilling the duties of data fiduciary. This role involves managing the quality and information security frameworks, ensuring data protection & privacy compliance and overseeing all related processes to maintain the highest standards of integrity and trust. Area of Responsibility A . ISO 9001Quality Management System (QMS) 1. Design, Development and Implementation Design, implement and maintain QMS in accordance with ISO 9001 standards Develop and document quality policies, procedures and processes which are aligned with prevailing ISO 9001 standards. 2. Monitoring and Auditing Conduct regular interval audits to ensure ISO 9001 Compliance Monitor key performance indicators(KPIs) to access and improve effectiveness of QMS Lead continuous improvement initiatives in quality management 3. Training and Awareness Provide training on ISO 9001 standards and quality management best practices Ensure all employees understand their role within the QMS framework B.ISO 27001 Information Security Management System (ISMS) 1. Development and Implementation Establish, implement the ISMS standards as per ISO 27001 Develop and maintain robust information security policies, procedures and controls. 2. Risk Management Conduct risk assessments to identify potential threats to information security. Implement appropriate security measures to mitigate identified risks. 3. Monitoring and Auditing Conduct regular interval audits to ensure ISO 27001 Compliance Address any non-conformities identified during audits and ensure continuous improvement 4. Incident Management Develop and manage an incident response plan for handling security breaches. Lead investigation into security incidents and coordinate remedies efforts. C.ISO 27701 Privacy Information Management System (PIMS) 1. Development and Implementation Establish, implement the PIMS standards as per ISO 27701 Develop and maintain robust personal data protection policies, procedures and controls 2. Data security and Privacy Regularly review and update data protection policy to align with changing regulation Implement appropriate data protection measures, ensuring that personal data is secured and handled ethically. 3. Monitoring and Auditing Conduct regular interval audits to ensure ISO 27701 Compliance Address any non-conformities identified during audits and ensure continuous improvement 4. Transparency and Accountability Maintain transparent data practices, clearly communicating how personal data is used and stored. Ensure that the organization can demonstrate compliance with data protection principles and respond effectively to data principles request. 5. Training and Awareness Provide training on ISO 27701 standards and train employees on data protection laws DPDP Act 2023, emphasizing their roles and responsibilities as data handlers Promote a culture of privacy and data protection within the organization D. Compliance Management 1. Regulatory Compliance Ensure the organization complies with all relevant legal and regulatory requirements related to quality, privacy information and information security Keep up-to date with changes in legislation and standards that impact ISO 9001, ISO 27001 and ISO 27701 2. Documentation and Reporting Maintain comprehensive record of compliance activity, include audit findings, corrective actions and management reviews Prepare and present compliance and quality reports to senior management E. Continuous Improvement 1. Process Optimization Identify opportunities for process improvements for across quality, information security and data protection functions Lead initiatives to enhance organizational practices and promote a culture of continuous improvement 2. Stakeholder Engagement Collaborate with internal and external stakeholders to ensure alignment with these ISO 90001, ISO 27001 and ISO 27701 requirements. Act as a primary contact for all compliance certification such as quality, information security and data protection related matters. Qualification: Bachelor Degree, relevant certifications( ISO 9001 lead auditor, ISO 27001 Lead Auditor, Data Protection Officer) Shift Timing 9 AM-6 PM, 5 days with 2 alternate Saturdays in a month Experience: Proven experience in managing, implementing and getting certification on ISO 9001 and ISO 27001 for at least 9 -12 years of experience Last experience along with ISO 9001 and ISO 27001, preferably in managing ISO 27701 for at least 2-3 years Experience in conducting audits, vendor assessments/ due diligence with respect to ISMS and data protection as requested by the clients. Leading all compliance initiatives. Key Competencies Functional Strong knowledge of ISO 9001, ISO 27001 and ISO 27701 along with data protection regulations Excellent analytical, problem solving and decision making skills Strong communication skills with ability to influence and lead cross functional teams. Should have excellent presentation skills and should be able to present to senior management High attention to details and strong organizational skills Should be able to conduct and manage audits of different business units within the organization Should be able to manage vendors and possess good negotiation skills Perks: Health & Wellness Work-Life Balance Recognition & Awards Collaborative Culture Learning & Development Professional Growth
Posted 1 week ago
10.0 - 15.0 years
12 - 18 Lacs
Gurugram
Work from Office
Position Summary The Compliance, Quality & Data Fiduciary Manager is responsible for ensuring the organizations compliance with ISO 9001 (Quality Management System), ISO 27001 (Information Security Management System) standards, also fulfilling the duties of data fiduciary. This role involves managing the quality and information security frameworks, ensuring data protection & privacy compliance and overseeing all related processes to maintain the highest standards of integrity and trust. Area of Responsibility A . ISO 9001Quality Management System (QMS) 1. Design, Development and Implementation Design, implement and maintain QMS in accordance with ISO 9001 standards Develop and document quality policies, procedures and processes which are aligned with prevailing ISO 9001 standards. 2. Monitoring and Auditing Conduct regular interval audits to ensure ISO 9001 Compliance Monitor key performance indicators(KPIs) to access and improve effectiveness of QMS Lead continuous improvement initiatives in quality management 3. Training and Awareness Provide training on ISO 9001 standards and quality management best practices Ensure all employees understand their role within the QMS framework B.ISO 27001 Information Security Management System (ISMS) 1. Development and Implementation Establish, implement the ISMS standards as per ISO 27001 Develop and maintain robust information security policies, procedures and controls. 2. Risk Management Conduct risk assessments to identify potential threats to information security. Implement appropriate security measures to mitigate identified risks. 3. Monitoring and Auditing Conduct regular interval audits to ensure ISO 27001 Compliance Address any non-conformities identified during audits and ensure continuous improvement 4. Incident Management Develop and manage an incident response plan for handling security breaches. Lead investigation into security incidents and coordinate remedies efforts. C.ISO 27701 Privacy Information Management System (PIMS) 1. Development and Implementation Establish, implement the PIMS standards as per ISO 27701 Develop and maintain robust personal data protection policies, procedures and controls 2. Data security and Privacy Regularly review and update data protection policy to align with changing regulation Implement appropriate data protection measures, ensuring that personal data is secured and handled ethically. 3. Monitoring and Auditing Conduct regular interval audits to ensure ISO 27701 Compliance Address any non-conformities identified during audits and ensure continuous improvement 4. Transparency and Accountability Maintain transparent data practices, clearly communicating how personal data is used and stored. Ensure that the organization can demonstrate compliance with data protection principles and respond effectively to data principles request. 5. Training and Awareness Provide training on ISO 27701 standards and train employees on data protection laws DPDP Act 2023, emphasizing their roles and responsibilities as data handlers Promote a culture of privacy and data protection within the organization D. Compliance Management 1. Regulatory Compliance Ensure the organization complies with all relevant legal and regulatory requirements related to quality, privacy information and information security Keep up-to date with changes in legislation and standards that impact ISO 9001, ISO 27001 and ISO 27701 2. Documentation and Reporting Maintain comprehensive record of compliance activity, include audit findings, corrective actions and management reviews Prepare and present compliance and quality reports to senior management E. Continuous Improvement 1. Process Optimization Identify opportunities for process improvements for across quality, information security and data protection functions Lead initiatives to enhance organizational practices and promote a culture of continuous improvement 2. Stakeholder Engagement Collaborate with internal and external stakeholders to ensure alignment with these ISO 90001, ISO 27001 and ISO 27701 requirements. Act as a primary contact for all compliance certification such as quality, information security and data protection related matters. Qualification: Bachelor Degree, relevant certifications( ISO 9001 lead auditor, ISO 27001 Lead Auditor, Data Protection Officer) Shift Timing 9 AM-6 PM, 5 days with 2 alternate Saturdays in a month Experience: Proven experience in managing, implementing and getting certification on ISO 9001 and ISO 27001 for at least 10 -12 years of experience Last experience along with ISO 9001 and ISO 27001, preferably in managing ISO 27701 for at least 2-3 years Experience in conducting audits, vendor assessments/ due diligence with respect to ISMS and data protection as requested by the clients. Leading all compliance initiatives. Key Competencies Functional Strong knowledge of ISO 9001, ISO 27001 and ISO 27701 along with data protection regulations Excellent analytical, problem solving and decision making skills Strong communication skills with ability to influence and lead cross functional teams. Should have excellent presentation skills and should be able to present to senior management High attention to details and strong organizational skills Should be able to conduct and manage audits of different business units within the organization Should be able to manage vendors and possess good negotiation skills Perks: Health & Wellness Work-Life Balance Recognition & Awards Collaborative Culture Learning & Development Professional Growth
Posted 1 week ago
0.0 - 5.0 years
0 - 2 Lacs
Khopoli
Work from Office
Check incoming raw material and packaging material as per quality plan. - To check water,Intermediate product, finished product for chemical analysis - pest control activities check all the QA tests for online process. - Evaluation of R & D batch.
Posted 1 week ago
3.0 - 7.0 years
5 - 9 Lacs
Gurugram
Work from Office
Hi, We are hiring for the ITES Company for Quality Analyst Role. Overview The Quality Analyst is responsible for auditing and evaluating international voice calls to ensure high service standards and enhance customer satisfaction. The role focuses on monitoring agent performance, conducting quality assessments, and providing constructive feedback to drive continuous improvement. Key responsibilities include using Six Sigma quality tools (like histograms, 80/20 analysis and fishbone diagrams), maintaining metrics such as AHT, CSAT, CHT, NPS, and SCORE, and leading calibration and dip-check sessions. The role also involves analyzing data quality, performing root cause analysis, and collaborating with development teams to enhance system performance. Key Skills: a) Min 5 Years Overall Experience in International BPO b) Min 1 year Experience as a Quality Analyst in International BPO c) Good understanding of 7 Six Sigma tools of quality preparing histograms, 80/20 analysis, fish bone d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Gurgaon) Type : Job Code # 157 OR To Apply, Copy and Paste Link Below https://outpace.in/job/quality-analyst/ Job description: Minimum 3 to 5 years of experience as Quality Analyst in Voice is mandatory. Prior experience of doing quality assessments for international voice work. Good Communication & Presentation Skills - speaking and writing skills. Moderate Excel proficiency. Good understanding of 7 six sigma tools of quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes. Maintaining the Core team Quality, conducting regular calibration sessions. Doubt clearing sessions dip check. Maintaining the core team AHT, CSAT, CHT, NPS, SCORE. Main responsibility to audit the calls, to improve the quality of the process and provide feedback to the agents in order to enhance more customer experience in service and improve the performance of agents. Motivated achiever who exceeds goals by maintaining quality in work. To check the quality of the end system using software testing tools. Proficient working in partnership with the development teams to deliver business functionality on time with required quality that meets the acceptance criteria. Participated actively in data quality investigations and analyses, diagnosing root causes of issues and providing actionable recommendations to the development team for resolution. Acquired knowledge of database systems, specifically Snowflake, SAP HANA and concepts related to data warehousing.
Posted 1 week ago
1.0 - 5.0 years
3 - 8 Lacs
Kolkata
Work from Office
Hi, We are hiring for ITES Company for Associate/Sr Associate - Quality Analyst/Reporting Role. Overview Quality Analyst / Reporting is a professional responsible for ensuring that products, services, or software meet defined quality standards, regulatory requirements, and customer expectations. Key responsibilities include conducting quality checks, managing the feedback loop, preparing daily/weekly reports, performing cross-calibration with clients, leading team huddles, and handling customer complaints. The role also involves applying Lean & Six Sigma methodologies to improve processes, tracking customer-based quality parameters, and ensuring customer data privacy. A deep understanding of utilities and a focus on overall customer experience are crucial Key Skills: a) Min 1 Year Experience in MIS Reporting b) Any Graduate c) Knowledge of Dashboards To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Kolkata) Type : Job Code # 232 Job description: Any Graduate with 1 year of relevant experience in reporting or MIS role is preferred. Respond to queries, handle level 1 escalations, and provide solutions for closure of open points Timely escalation of issues to the operation manager Preparation of MIS as per customer requirement Ensure the team is compliant with all quality requirements Monitoring daily dashboard and bringing in necessary preventive measures through detailed error analysis Involvement in project management reviews to understand the health of the unit and adopt necessary controls Ensure preparation of training and development plan for all the team members Should perform regular reviews with team members Undertake appraisal activity for associates, and provide necessary feedback and support in terms of career progression Manage absenteeism and attrition in a team effectively Engage and interact with customers to understand requirements and provide solutions
Posted 1 week ago
7.0 - 12.0 years
2 - 7 Lacs
Bengaluru
Work from Office
Quality Management System with incidents, fixes and improvements, Inspect product materials, mechanical and electrical systems for defects and durability, Auditing systems based on ISO 9001:2015 requirements, testing systems and develop procedures. Required Candidate profile Mechanical Industries such as Aero Space, Automotive, SPM - Engineering Machinery, Industrial Equipment, Third Party Audit & Testing firms like TUV, Intertek, SGS etc. Location is Dodaballapur.
Posted 1 week ago
8.0 - 10.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process PerformanceMeet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Selenium. Experience: 8-10 Years.
Posted 1 week ago
1.0 - 3.0 years
4 - 7 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Order Management-Level 1. Experience: 1-3 Years.
Posted 1 week ago
7.0 - 9.0 years
5 - 7 Lacs
Sri City
Work from Office
Role & responsibilities 1.Ensuring No parts are rejected by customers. 2.Ensuring No rejection of supplier parts at TTR receipt / production lines. 3.TR plant is certified to IATF 16949. 4.Process Audit to be carried out as per plan & NC's to be closed on time. 5.Ensure On time closure of Process audit NC's. 6.All the activities to be effectively implemented as per TQM promotion plan. 7.Warranty targets of respective customers to be met. 8.Customer Complaint Management. -Register Customer complaints. -Form CFT to Analyze and initiate corrective and preventive Actions. -Initiate process audits & mistake proofing methods. -Maintain effective Customer Relationship Management. -IN ORDER TO Control customer returns (Rejects). -Ensure no customer escalations due to poor response on customer complaints. 9. Ensure QMS Training & culture building through QCC. 10.Ensure Process adherance as per CP/SOP. 11.Ensure No customer complaint due to process non complainces. 12. Ensure CSR Compliance for all customers. 13. Ensure no line stoppage due to Child parts Issues. Preferred candidate profile Education : BE in Mechanical Engineering with Min 7 years relevant experience OR DME with 10 years relevant experience. Perks and benefits Canteen
Posted 1 week ago
16.0 - 26.0 years
35 - 45 Lacs
Vadodara
Work from Office
Job Opportunity: Head of Quality Management System (QMS) Construction Sector A Leading Power Plant EPC Company in India is actively seeking an experienced professional for the role of Head of QMS. Interested? Send your updated resume to s.sathiskumar@prometoconsulting.com For a quick response, WhatsApp your profile to +91 90031 86056 Job Title: Head of Quality Management System (QMS) Location: Vadodara, Gujarat Education: B.Tech in Mechanical or Chemical Engineering with Lead Auditor Certification Experience: 15+ years in Project Quality & QMS Preferred Background: Candidates with Middle East / GCC experience in Power, Gas, Oil, or Energy projects will be given preference. Job Purpose: The Head of Quality is responsible for developing, implementing, and managing the overall Quality Management System (QMS) across all EPC projects. This role will ensure that all engineering, procurement, construction, and commissioning activities meet international quality standards, client requirements, and local regulatory guidelines, with a specific focus on managing vendor quality and ensuring compliance across multi-national supply chains. Key Responsibilities: Strategic Leadership Project Oversight Vendor Quality Management Regulatory & Compliance Team Leadership & Development Reporting & Communication Required Qualifications & Experience Education: Bachelors degree in Mechanical or Chemical Engineering. ISO 9001 Lead Auditor certification preferred. Experience: Minimum 15-20 years of progressive QA/QC experience in EPC businesses. At least 2-5 years in a senior QA/QC leadership role in large-scale infrastructure, power, or process industry projects. Proven experience in managing quality for Power , Hydrocarbon projects. Mandatory experience in handling projects in GCC region , with strong knowledge of regional compliance and permitting norms. Demonstrated track record of managing vendors including audits, FATs, and resolving NCRs. Key Competencies: Deep understanding of EPC project workflows and quality assurance principles. Strong knowledge of materials, welding, NDE, coatings, and rotating/static equipment. Risk-based quality planning and root cause analysis (RCA) capability. High proficiency in quality management software and digital inspection tools. Excellent leadership, negotiation, and cross-cultural communication skills. Willingness to travel to vendor locations and project sites globally. Interested? Send your updated resume to s.sathiskumar@prometoconsulting.com For a quick response, WhatsApp your profile to +91 90031 86056 Don't miss out on this opportunity to lead QMS in a high-impact role within the Construction sector!
Posted 1 week ago
4.0 - 8.0 years
4 - 8 Lacs
Navi Mumbai, Maharashtra, India
On-site
Job Summary Qualification: Diploma / BE in Mechanical, production or Automobile with 4 to 8 yrs experience in Quality department for metallurgical testing, metal powder pressed parts. Job profile: 1. Responsible for inspection. should involve in in-process, inward and pre-dispatch inspection activities. 2. should have PPAP documentation knowledge. 3. exp. in handling customer complaints, prepare CAPA, modify process. 4. To work on documentary level.
Posted 1 week ago
10.0 - 12.0 years
7 - 10 Lacs
Greater Noida
Work from Office
Heading the Quality Dep't. of Electromechanical manufacturing services like motor , Rotor, Stator, Compressor parts for refrigerators . Customer complaints & quality issues, responsible for all activities in Quality Department of Plant
Posted 1 week ago
4.0 - 8.0 years
4 - 8 Lacs
Pune, Maharashtra, India
On-site
Job Summary Qualification: Diploma / BE in Mechanical, production or Automobile with 4 to 8 yrs experience in Quality department for metallurgical testing, metal powder pressed parts. Job profile: 1. Responsible for inspection. should involve in in-process, inward and pre-dispatch inspection activities. 2. should have PPAP documentation knowledge. 3. exp. in handling customer complaints, prepare CAPA, modify process. 4. To work on documentary level.
Posted 1 week ago
4.0 - 8.0 years
4 - 8 Lacs
Mumbai City, Maharashtra, India
On-site
We are looking for candidates with more than 4 years of experience in Automotive industry with Plastic background having good knowledge of Systems and Quality Procedures He should be well versed with ISO Standards and alreadyfaced ISO Audits. Qualification: Diploma or BE in Mechanical, Production or Plastic Experience: 4 to 8 yrs exp from Automotive industry with Plastic background Job profile: Responsible for Plant Quality Management Representative (MR) activities. Focus on in-house quality procedures, standards specifications Assessing customer requirements Should be system oriented Responsible for IQC, in-process quality control OQC In Depth understanding of ISO systems, QS, SPC, Process Control. Responsible for Quality achievement performance improvement Working with operating staff to establish standards, systems procedures Team management Go-getter.
Posted 1 week ago
4.0 - 8.0 years
4 - 8 Lacs
Delhi, India
On-site
Job Summary Qualification: Diploma / BE in Mechanical, production or Automobile with 4 to 8 yrs experience in Quality department for metallurgical testing, metal powder pressed parts. Job profile: 1. Responsible for inspection. should involve in in-process, inward and pre-dispatch inspection activities. 2. should have PPAP documentation knowledge. 3. exp. in handling customer complaints, prepare CAPA, modify process. 4. To work on documentary level.
Posted 1 week ago
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