Quality Assurance Lead

Quality Assurance Lead

Job Description

Opportunity Summary:

Upland India is seeking an accomplished Quality Assurance Lead to provide strategic direction and leadership for our Panviva product. The ideal candidate will possess extensive expertise in quality assurance practices and demonstrate a strong commitment to excellence throughout the software development lifecycle. This role requires a visionary yet hands-on leader capable of advancing automation, optimizing performance, mentoring teams, and refining QA processes to ensure the delivery of high-quality software.

What would you do?

• Strategic Direction

- Define and execute a roadmap to increase automation coverage across platforms.

- Align QA automation goals with product and engineering strategies.

• Team Leadership

- Lead and mentor a team of automation engineers and manual testers.

- Foster a culture of ownership, innovation, and continuous improvement.

- Evaluate team performance

• Process Improvement

- Streamline QA workflows to integrate manual and automated testing effectively.

- Implement best practices for test prioritization, execution, and reporting.

• Performance QA Integration

- Integrate performance QA engineers into the core QA team.

- Enable contributions in performance, automation, and manual testing.

- Promote knowledge sharing of performance testing tools and principles.

• Skill Development

- Identify skill gaps and create structured training programs.

- Cross-train manual testers in automation tools and practices.

• Cross Functional Management

- Collaborate with stakeholders in establishing testing strategies based on application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements.

- Interact with QA, Product owners/Manager, Engineering Leads/Architects/team members to understand the testing requirements

What are we looking for?

Technical Skills

The following skills are needed for this role.

You can do the addition or deletion of the skills as per your requirement.

Experience:

• 14+ years in QA
• 5+ years in automation and leadership role

Primary Skills: The candidate must possess the following primary skills:

• Experience: 14+ years in QA, with 5+ years in automation and leadership/management roles.
• Automation Expertise: Strong hands-on experience with tools like Selenium, Cypress, Playwright, TestNG, or similar.
• Performance Testing: Familiarity with tools like JMeter, Gatling, or LoadRunner. Leadership: Proven track record of leading QA teams and managing performance.
• Process Orientation: Experience in Agile/Scrum environments with CI/CD integration.
• Communication: Strong interpersonal and stakeholder management skills.

Secondary Skills: It would be advantageous if the candidate also had the following secondary skills:

• Experience with cloud platforms (AWS, Azure, GCP).
• Exposure to DevOps practices and test automation in CI/CD pipelines.
• Ability to influence cross-functional teams and drive change.

Soft Skills:

The ideal candidate thrives in a collaborative team environment with a diverse range of people and is passionate about delivering an amazing customer experience. They should be adaptable, capable of changing their mind and influencing others. Strong writing skills are essential, as is the ability to work effectively in a fully remote team without the need for a physical office.

Growth Skills:
The candidate should have a strong work ethic, be a self-starter with a desire to grow, and consistently seek better ways to accomplish tasks.

Qualification

A Bachelors degree in Computer Science

This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting.

Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

About Panvia

Upland Panviva is a knowledge management platform built for customers and industries which are compliance driven, highly regulated and often, with complex business processes. Shifting knowledge into the digital age, Panviva also enables organizations to take an omni-channel approach in integrating IVR, chat bots, self-service portals, and many other channels. Most recently, we’ve added Nugget to our product which is a self-service bot empowering remote employees with instant answers, giving them extra time to deal with more complex issues for their customers.

Our R&D teams are primarily located in Melbourne Australia with our customers being enterprise level around the world. The team is small enough for employees to play a pivotal role in the development of our product, but we’re supported by a large global business, meaning it’s also big enough for you to learn and develop your skills within an experienced team.

About Upland

Upland Software