Business Process Associate (BPA) Nukg Business Solutions

0.0 - 3.0 years

2 - 4 Lacs

Hyderabad

Hybrid

Business Process Associate position at NUKG Business Solutions - Hyderabad, Telangana NUKG (www.nukg.com) is a Business, Process & Technology consulting company with niche expertise in the area of US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Center is based in Hyderabad, India. Great opportunity - for Business Process Associates (BPA)!!! For freshers as well as those with experience. If You are a good communicator - but do not wish to work in a call center? - You hear, absorb & apply, more than talk - Use grammatically correct English language when you do talk / write - Express clearly and unambiguously and You are a people person? Good with working in the teams Then This is the opportunity you have been searching for. As a Business Process Associate, you will learn to: 1) Consistently demonstrate core NUKG values: attitude, aptitude, and ownership. O Provide process support for the day to day service and administration of Health and Welfareplans using Standard Operating Procedures (SOPs). 2)Execute and track assigned client deliverables using SOPs according to the client specific processing calendar and keep process tracking tool up to date on a daily basis. 3)Execute as per key metrics communicated for compliance 4) Work under generalized direction within established processes and practices to ensure accuracy and timeliness. 5)Identify and escalate concerns to be analyzed and resolved to prevent reoccurring issues, improve quality, and reduce ongoing case volume. 6)Collaborate with and support team members in processing client related tasks in a timely manner. 7)Ability to recognize the breakdown in the processing and escalate to the stakeholders in a timely manner. 8) Maintain a basic understanding of the platform generated reports for assigned clients. Consistently enhance knowledge, skills, and abilities through training and coaching. Develop, review and maintain standard operating procedures for assigned clients on an ongoing basis. 9) Initiate basic research into client processing issues under guidance and report findings. 10) Perform other duties as assigned. Work hours could be rotating or night shifts - Monday to Friday. We are looking to fill these positions in a quick turn around time. The end-to-end process of hiring will not take more than two weeks, with the joining date too being soon after. Other Keyskills standard operating procedures, business process ,Business System Analyst. Experience: 0-3+ years of experience as a Tech Support Executive , Customer Service Executive , BPO Executive , or Quality Analyst .

Posted 2 weeks ago

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