Exp Service Desk Support Executives, Team Leads, Quality with Win 365 White Horse Manpower Consultancy

2.0 - 7.0 years

7 - 9 Lacs

Hyderabad

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Provide Level 1 &Level 2 support to end-users across locations Handle incident and request tickets related to MIC Exchange (Microsoft Exchange) Win365 (Windows 365 Cloud PC) 1, Service Desk Support Executives, 2, Team Leads, 3, Quality Analysts Required Candidate profile Maintain ticketing system logs and ensure SLAs are met Escalate complex technical problems to L3 support or infrastructure teams Familiarity with ticketing systems like ServiceNow, Remedy, etc. Perks and benefits Perks and Benefits

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Clinical Trials Team Lead Glorious Hr Services

2.0 - 5.0 years

4 - 7 Lacs

Pune, Mumbai (All Areas)

Work from Office

Lead cross-functional teams, including operations managers, team leads, quality analysts, and support staff, to ensure seamless service delivery and collaboration. Provide mentorship and guidance to team members, fostering a culture of accountability, innovation, and continuous improvement. Monitor process performance, identifying and addressing risks, issues, and deviations to maintain service excellence. Oversee client onboarding, workflow management, quality assurance, and process optimization to ensure compliance with industry standards and client expectations. Prepare and present operational reports, performance updates, and insights to senior management and stakeholders. Serve as the primary point of contact for clients, ensuring professional and courteous communication. Maintain strong client relationships by providing clear, accurate, and proactive support to meet business objectives. Education: Bachelor's degree in pharmacy or Life Sciences. Experience: Minimum [5-8+] years of experience in clinical research in BPO / KPO with at least [2-4+] years in a leadership or management role. Communication Skills: Excellent written and verbal communication. Other Skills: Excellent written and verbal communications. Role & responsibilities Perks and benefits Competitive salary and benefits, including health insurance and paid time off. HR Chanchal: 9251688424

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B2B Collection- Sr. Associate / Process Trainer /TL /QA / Manager - Workforce Management Consultancy

2.0 - 7.0 years

3 - 8 Lacs

Gurugram

Work from Office

Role: Sr. Associate / Process Trainer /TL /QA / Manager - Process: B2B AR Collections JD • 3 to 7 years of overall experience • At least 3 years of B2B (Business to Business) Collections experience. Interested Candidate Can connect 8287816038

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