719 Quality Analyst Jobs - Page 9

The Quality Analyst (Support or Service Desk) position based in Chennai & Indore requires a candidate with a minimum of 4 years of experience. As a Quality Analyst, your responsibilities will include monitoring and evaluating support interactions such as calls, chats, and emails to ensure compliance with quality standards and SLOs. You will be expected to identify trends, gaps, and areas of improvement in agent performance and customer experience, providing actionable feedback and coaching to enhance communication, technical accuracy, and customer satisfaction. Collaboration with training and operations teams to update SOPs and knowledge base content is crucial, as well as conducting root ca...

IMMEDIATE OPENINGS FOR QUALITY CONTROL ANALYST - AR VOICE WORK FROM OFFICE MODE OF INTERVIEW - VIRTUAL JOB LOCATION - HYDERABAD EXPERIENCE - 4 TO 9 YRS. SALARY - MAX.47K TAKE HOME (EASY SELECTION, RELIEVING LETTER NOT MANDATORY) (NEED IMMEDIATE JOINERS) Interested Candidates, Please call/watsapp me @ 9962492242 or send your Updated resume to info@mmcsjobs.com Please share this information, also with your friends. Thank you very much for the support

You are looking for a Quality Analyst with experience in the Insurance background. The ideal candidate should possess the following skillsets: - Quality Analyst - Performing ATA Reports - Preparing Dashboards - Voice+Chat Audits - Change Request - Problem Tickets - Service Requests The job location for this position is Noida. It is important to note that the candidate should be flexible to work night shifts and from the office. Experience and Salary ranges are as follows: - 3.6 Years to 8 Years (Quality Analyst): 5.50LPA - 7.50LPA + Variables - 10 Years to 16 Years (Quality Analyst Lead): 11LPA - 17LPA fixed + Variables Qualifications required for this position include any graduate and postg...

As a dynamic and compassionate Quality Analyst & Process Trainer at TELUS Digital, located in Gurugram, Haryana, you will play a pivotal role in leading a high-performing team responsible for service quality and compliance in healthcare support operations. Your hybrid leadership position will involve overseeing both QA and training functions to ensure that every customer interaction upholds TELUS's high standards of care, privacy, and professionalism. In the Quality Analyst capacity, you will be responsible for auditing transactions, creating and updating customer experience reports, conducting targeted analysis to drive account performance, investigating customer complaints, and facilitatin...

Continual development to be an expert with knowledge of respective clients Credentialing specialties. Exp:1-7Years Location: Bangalore @ Noida Shift : Night Required Candidate profile 1+ years experience in provider enrollment/credentialing / Voice Process. Skill Set: EFP, EDI, ERA preferred Immediate joiners preferred Call or Whatsapp 9989051577 Email: manijob7@gmail.com

Experience: 1-5 years in AR calling (US healthcare) Exp in denial management and handling AR calls Exp with healthcare billing software Ensure accurate & timely follow up where required. Required Candidate profile Immediate Joiners are preferred Should have worked on appeals, AR Follow-up, refiling & denial management Job Location: Noida, Bangalore Chennai Email: manijob7@gmail.com Call or Whatsapp 9989051577

We are pleased to inform you that we are conducting a Walk-in Drive from 5:00 PM to 6:00 PM at our Bangalore location. • Experience: Minimum 1 to 4 years in AR domain/ Denial Management Role: Associate / Senior AR Associates/ Analyst Required Candidate profile Process: Physician Billing or Hospital Billing - Denial Management Voice Priority: High – quality profiles are requested Job Location Bangalore Email: manijob7@gmail.com Call or Whatsapp 9989051577

Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 4 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 3.8 LPA Assistant Manager Training Minimum 6 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As An Assistant Manager Training is mandatory. CTC upto 6 LPA Experience From E- Commerce Process in Call Center BPO is Added Advantage BPO (Call Center) Experience is Mandatory For All The Mentioned Roles. Graduation Is Mandato...

Hello Job Seekers, We are hiring for Quality Analyst for Bangalore location and Lucknow for one of the multinational BPO. Please go through the job description - Job Posting: Quality Analyst Location: Bangalore, Kudlugate (GNR) and Shivaji Nagar (EH) Salary: Upto 5.5 LPA (based on experience) Experience: 4+ years in BPO Quality (with at least 1 year as a Quality Analyst) Job Posting: Quality Analyst Location: Lucknow Salary: Upto 3.5 LPA (based on experience) Experience: 3+ years in BPO Quality (with at least 1 year as a Quality Analyst) Job Roles and Responsibilties - Monitor and Evaluate Interactions: Assess customer calls, emails, chats, and other communication channels for adherence to q...

Minimum of 2-year experience as a Sales QA Age not more than 28 years

Hiring Prior Authorization QA (Hyderabad) Location: Gachibowli, Hyderabad Shift: Night Shift (6:30 PM 3:30 AM) Transport: 2-Way Cab (within 30 km radius) Eligibility Criteria: Minimum 4 years of experience in Prior Authorization At least 1 year as Prior Auth QA (on or off papers must have QA experience) Mandatory experience in Clinical Review Process Qualification: Intermediate & Above Package: Up to 47,000 Take-Home Other Details: Notice Period: Immediate Joiners Only (Relieving Letter not mandatory) Interview Mode: Virtual Interview Process: 1 Operations Round How to Apply: Share your resume Shravani HR - 8121675006

Role – Quality Analyst Location –Pune Day shift 6 Days working Graduates/ Post Graduates Experience of minimum 2 years Number of positions open for QA are 2. Budget – 4.5 to 4.8 LPA Required Candidate profile (Quality/Operations) within the defined deadline of identifying the defects and analyses the root causes for the defects identified through the audits using basic quality tools.

Minimum 5 years of experience in International Inbound Voice Process 2 experience as Quality Analyst (on paper) Please whatsapp your resume or reach me 9902419093

Minimum of 2-year experience as a Sales QA Age not more than 28 years

In-depth knowledge of pharmaceutical quality and quality systems, with broad experience and exposure to best practices Knowledge of cGxP requirements, Quality related IT applications, and computer system validation and deployment Demonstrated experience with managing complex activities Must have international experience and experience working with large cross-functional teams Technical knowledge and expertise with Quality Management computer systems including Electronic Document Management Systems (EDMS)and Quality Management Systems (QMS) and processes (such as deviations, CAPA, laboratory investigations, complaints, trends, change control, document management, notification to health author...

Position: Quality Auditor Customer Service & Collections Department: Quality Assurance Reports To: Sr. Operations Manager Qualification: Graduate Experience : 1 to 2 years experience in Quality auditing of customer service or collection Key Responsibilities: Audit Communication Channels: Review recorded calls, email, and other customer interactions from CS and Collections teams for quality, compliance, tone, and adherence to internal policies. Performance Evaluation: Score and evaluate agent performance based on pre-defined quality metrics and provide actionable feedback. Compliance Monitoring: Ensure communications meet regulatory and legal standards (e.g., RBI etc). Reporting & Analysis: I...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role & responsibilities Review Inbound and Outbound calls for call quality basis set parameters and ensure completion of daily targets on call observation Review Quality parameters and make changes whenever necessary in consultation with Operations Provide quality metric analysis on compliance scores, Customer Satisfaction, first call resolution of inbound agent Provide root cause analysis on program, team and agent level identified opportunities Provide recommended intervention activities to address quality metric opportunities identified Provide training agenda feedback on nesting quality metric performance Provide analysis on other operational metrics such as average handle time, emails p...

We are looking for a Quality Analyst with the following: - Should be comfortable with Rotational Shifts (No fixed shifts) - Work from Office only - 2-way cab facility provided - 1 rotational week off - Minimum Graduation required Required Candidate profile - Minimum 2.5 years of experience as a QA in International BPO (Domestic experience not considered) - Immediate joiners preferred For immediate response contact on call/WhatsApp - 9035466304

ob Title: Team Leader International Voice Process Experience Required: Minimum Qualification: Graduation Minimum 2 years of experience as a S r. Quality Analyst in an International Voice Process Salary: Negotiable If interested, call Anushka at +91 90360 01770 OR Email your updated resume to anushkaizee@gmail.com

If youre looking We are seeking a detail-oriented and skilled Quality Analyst to join our team. This role is critical in ensuring the continuous improvement of organizational processes by auditing work to maintain quality, compliance, and efficiency. Experience: 1 -3 years Key Responsibilities: 1. Work Audit and Quality Assurance: o Regularly audit team workflows, processes, and outputs to ensure adherence to company policies and standards. o Identify gaps, inefficiencies, or errors in work processes and provide actionable feedback. o Develop and maintain an audit checklist and documentation for transparency and accountability. o Collaborate with teams to implement corrective actions and pro...

Position: Quality Analyst Job Description: Required well experienced Quality Analyst having strong background in manual testing with the ability to plan, design, and execute test cases. Expertise in designing, writing and executing the test cases along with decision tables. The applicant should have hands-on experience in Mobile and Web testing. A candidate required strong and professional work ethics and time management skills to deliver results and meet challenging deadlines. Technical Skills: In-depth knowledge of SDLC and STLC phases and testing methodologies processes. Good analytical reasoning. Excellent written communication skills. Eligibility Criteria: any graduate or master, associ...

We are conducting mega Job fair , Walk in & Walk out with offer Letter. Hiring for tier 1 companies with immediate joining & best salary in the industry! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years ...

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy