352 Quality Analyst Jobs - Page 8

Candidate should have a min of 1 to 4 years of experience in P&C or Specialty Insurance BPO service provider Must have managed FNOL (First notify of loss), FROI (First report of injury), Document Management & Payments Processing Good Communication Required Candidate profile Practical know-how of using MS Office application Mandatory: Graduate or Postgraduate from any background Desirable: Insurance / Risk management Commitment to achieving deadlines Good communication

2+ years call audit experience is a must Kannada and Marathi Speaking is a must Day Shift 6 days working Age should be less than 35. Max 5L CTC PA Call 7200550358, 9361349589, 7092982513

AR callers with Sound knowledge of Healthcare concepts, Physician billings, and end-to-end RCM knowledge (US Healthcare ) Min 1 to 5+ yrs of experience Work from Office Required Candidate profile Immediate Joiners are preferred 2-Way Cab Facility Food provided Health insurance Job Location : Hyderabad, Bangalore @ Chennai Email: manijob7@gmail.com Call or Whatsapp 9989051577

Languages Known - Tamil is Must Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that internal policies, procedures, and compliance regulations are being followed Customer/Client Interactions by using process knowledge and highlighting key areas to work on Prepare TNA, publish and execute for 100% closure Real Time Support (Production/Live Support) on the floor as per the business requirement Desired Skills: Must understand Audit & Coaching process Excellent writing and comprehension skills Extremely good verbal & written communications skills Technical knowledge of English communication - sentence construction, grammar, punctuation etc. Effective Presentation, Feedback & Coaching skills Hands on experience on MS-Office; preferably on MS-Excel and Power Point Customer orientation and Customer Service Attitude Effective problem-solving skills and Highly energetic & enthusiastic Interpersonal skills and Team work Ability to handle/analyse data to generate Quantitative and Qualitative analysis

Hiring for Travel Quality Analyst (US Process ) Min. 1 year exp. required in (Travel Company ) Salary up to : 45k Location : Gurgaon / Delhi (Kirti Nagar ) Both side cab plus meals Shift : Night & Rotational 5 days a week Sat & Sun fixed off

Looking for Manual tester with 0-4 years experience. Good Communication skills, attention to detail, good at analysing the requirements. Key Responsibilities: Develop and execute test plans and cases. Identify, document, and track defects and issues. Perform functional, regression, and performance testing. Collaborate with development teams to resolve issues. Ensure software meets quality standards before release. Generate testing reports and metrics. Qualifications and Skills: Bachelors degree in Computer Science or related field. Proficiency in testing tools (e.g., Selenium, JIRA). Strong knowledge of SDLC and STLC. Excellent analytical and troubleshooting skills.

Accurately transforms medical diagnoses and procedures into designated alphanumerical codes in ICD-10-CM , CPT and HCPCS codes. Ensure that the daily coding volumes for the team are turned around accurately within the specified Turnaround Time. Checking input volumes allotted by TL Coding reports as per client guidelines and coding guidelines by maintaining operational quality and productivity. Regular interaction with TL and getting feedbacks. This position requires that one performs well independently and in a collaborative manner with their entire coding team. Understands in detail the workflow, procedures and specific criteria for the assigned client. Ensures he/she meets the monthly target with above 95% accuracy consistently Attend the Weekly QA / Team meetings without fail and respond in two way communication with the Quality analyst/Team Lead. Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. What You will do: Accurately transforms medical diagnoses and procedures into designated alphanumerical codes in ICD-10-CM , CPT and HCPCS codes. Ensure that the daily coding volumes for the team are turned around accurately within the specified Turnaround Time. Checking input volumes allotted by TL Coding reports as per client guidelines and coding guidelines by maintaining operational quality and productivity. Regular interaction with TL and getting feedbacks. This position requires that one performs well independently and in a collaborative manner with their entire coding team. Understands in detail the workflow, procedures and specific criteria for the assigned client. What You will need Minimum Qualification Any Life science, Paramedical Graduates and Postgraduates Minimum Experience and skills Minimum Experience: 1-2 years experience. A valid certification from AAPC or AHIMA Basic Skill set: Strong ability to interpret medical records of the patients in different specialties. What Would be Nice to Have Ability to communicate, have excellent interpersonal, listening skills and organizational skills. Ability to work with speed and accuracy. Good analytic skills and expertise to be proficient in accurately coding medical records utilizing ICD-10-CM and CPT conventions especially emergency room coding, exposure to radiology , ancillary work types, E/M work types.

Role : Manager Min 10 yrs exp required in Quality Analyst(voice). Deep understanding of monitoring quality in a sales environment for C2C. Must be a Graduate. UK shifts. CTC : 20lpa max Please whatspp resumes to Ayesha @7989178395 Required Candidate profile Has good analytical skills to analyze and interpret data Mastered and has a solid understanding of quality control mechanisms Ability to identify trends, evaluate products, and make informed decisions Perks and benefits Attractive Incentives Health Insurance Day Shift

Role : Minimum of 4 years of experience as a QA preferably in ITES industry handling a transaction Voice process. Exp : 7-11Years Graduation is mandatory UK shifts Two Way Cabs CTC : 11lpa max Kindly whatspp resumes to Bhargavi @ 8096317698 Required Candidate profile Strong knowledge of Evaluation tools & feedback mechanism. Must have knowledge of 7 Quality Tools. Cross cultural understanding and ability to drive work globally. Perks and benefits Attractive Incentives Health Insurance Day Shift

Job Title: Process Executive Department: Operations & Delivery Job Location: Navi Mumbai Reporting To: Lead Job Duties / Responsibilities: Data Curation Performs complex data abstraction (i.e. requiring interpretation) and data entry for specified disease and project requirements Participates and contributes to team meetings and learning sessions Maintains a high level of medical knowledge and terminology and expertise of electronic medical record and data capture systems. Self reports activities like time spent on records, audits completed including all relevant details and any other reporting functions assigned by Operations and QA management teams. Quality Assurance Consistently complies with minimum quality levels indicated in the QA plan for each project ( >95% or higher accuracy depending on the project) Receives feedback from Quality Analyst and ensures timely reconciliation of errors Participates in quarterly Inter rater reliability (IRR) Special Projects May lead or participate in special projects or client specific initiatives as directed Education and Experience: Graduate / PG - Bsc / MSc - Bioinformatics, Biotechnology, Life Sciences, Pharmacy. 0-2 years of experience in Healthcare space Hands-on with computer skills Good communication skills written and verbal Ability to multitask, work under pressure and meet deadlines required

Experience: 1-2 years in AR calling (US healthcare) Exp in denial management and handling AR calls Exp with healthcare billing software Ensure accurate & timely follow up where required. Required Candidate profile Immediate Joiners are preferred Should have worked on appeals, AR Follow-up, refiling & denial management Job Location: Mysore, Bangalore Chennai Email: manijob7@gmail.com Call or Whatsapp 9989051577

Candidate should be working as a Process Trainer on papers in an International voice process. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Kolkata / Gurgaon / Mumbai Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details

Candidate should be working as a Quality analyst on papers in an International voice process. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Kolkata / Gurgaon / Mumbai Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details

Hiring For Quality Analyst - Pune Salary:- 4.5 LPA Experience:- 2 Years experience required as a Quality Analyst In BPO Qualification:- Graduation 6 days working Rotational Shifts Male and Female both can apply Required Candidate profile Interested Candidate Drop your CV - @9988352892 HR-Sonali Rana

monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and make recommendations for•Drive a Metrics Driven Culture amongst the Team improvements in the process. cv mamta@emsol.co.in Required Candidate profile Ensure the team meets the assigned audit targets and compliances set as per SLA Incorporate & establish TQ standards Banking experience Mandatory call@9716551077

monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and make recommendations for•Drive a Metrics Driven Culture amongst the Team improvements in the process. cv mamta@emsol.co.in Required Candidate profile Ensure the team meets the assigned audit targets and compliances set as per SLA Incorporate & establish TQ standards Banking experience Mandatory call@9716551077

Greetings from Vee Healthtek...! We have an Immediate Opening for Quality Analyst - AR (US Healthcare) Note - Looking for on papers QA Designation: Quality Analyst/ Senior Quality Analyst Department: Medical Billing Experience: 3+Years Location: Mohali Skills required: Good Domain Knowledge Good Oral & Written Communication skills Proficient in MS Word/Excel Excellent analytical skills with understanding of health care claims processing. Ability to multi-task Willingness to be a team player and show initiative where needed. Willingness to work in Flexible Shifts On Papers Quality Analyst is Appreciable Roles & responsibilities: Ensure all Quality parameters are met by removing errors. Work towards Service Levels and meet the productivity and quality requirements. Counsel the team members on quality issues. Document all errors and feedback given to each team membe r in the prescribed format. Ensure all client updates are recorded and shared across the team. Execute quality check are done as per the latest updates. Ensure timely communication with the clients. Identify and update your supervisor on the training requirements of your team. Interested candidates can reach out to Name - Bhagyashree V Contact Number - 9741406191 Mail Id - bhagyashree.v@veehealthtek.com

Role : Minimum of 4 years of experience as a QA preferably in ITES industry handling a transaction Voice process. Must be a Graduate. UK shifts. CTC : 11lpa max Please whatspp resumes to Ayesha @7989178395 Required Candidate profile Strong knowledge of Evaluation tools & feedback mechanism. Must have knowledge of 7 Quality Tools. Cross cultural understanding and ability to drive work globally. Perks and benefits Attractive Incentives Health Insurance Day Shift

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. Whats Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you wont want to miss! Contact Person: Nidhi Rastogi 8630322833 Interested candidates can apply directly or share their resume on nidhi.rastogi@igtsolutions.com

Professional experience, skills, knowledge, and special expertise required: Key Performance Indicators (KPIs): • Ensure Quality score achievement (90% or as per defined process standards / SLA requirements). • Improvement in customer satisfaction scores (CSAT). • Reduction in quality-related escalations. • Agent performance improvement post-feedback sessions. • Timely and accurate reporting and analysis of quality metrics. Experience: • 3+ years of experience in a voice contact center environment, with at least 1 year in a mid-leadership or quality management role. • Proven track record in driving quality improvements and enhancing customer experience in a contact center setting. Skills & Competencies: • Strong leadership and team management skills. • Excellent analytical, problem-solving, and decision-making abilities. • Strong communication skills, with the ability to present complex data and insights clearly. • Proficiency in call center management tools and quality monitoring software. • Expertise in quality metrics (CSAT, AHT, FCR, etc.). • Ability to handle pressure, meet tight deadlines, and manage multiple priorities.

Candidates with excellent communication skills, good knowledge on software Technologies, Analytical and Problem solving skills and have interest to learn new things to get success in his career can apply. Required Candidate profile Execute Test Cases, Manual Testing, Defect Tracking. Applicant should have minimum knowledge on any one of these Testing,qa,C, C++, Java, .Net,php Should be able to handle the Projects.

Job Description : Randomly audit required number of calls on daily basis. Providing timely and accurate feedback to agents for improvement areas . Take corrective actions by doing data analysis to improve process efficiency. Work upon the action plans to improve Quality scores. Candidate Profile : 1-4 years experience in call auditing Skills Quality analyst in BPO/Call center. Excellent Communication Skills Multilingual are added advantage. Immediate Joiners Preferable.

Required experience : 0-2 Years Job brief To assist with testing items to ensure they match the quality standards of our company, we are searching for a quality analyst to join our team. Prior to the delivery of goods to customers, quality analysts are responsible for running quality tests and validating test cases. In the end, youll collaborate with a small team to make sure our products live up to the standards of quality set by our company. Job responsibilities Recognise and fix manufacturing-process flaws Recommend, carry out, and keep track of preventative and remedial measures to guarantee that quality assurance criteria are met Gather and evaluate statistical information During the testing process, make sure that user expectations are satisfied Draught policies and procedures for quality assurance Look into consumer and product concerns Requirements Strong computer skills and knowledge of QA databases and software Proven work experience as a Quality Analyst or in a position equivalent to it Experience in quality inspection, auditing, and testing Powerful analytical and problem-solving abilities Meticulousness in the details Certifications or training as a Quality Analyst that is pertinent Why Build Your Career With Daydreamsoft? Be part of a team that is not just a family but a sports team pushing your growth, valuing your ideas, and helping you achieve your career goals. Team That Values Needs, Growth & Well-Being We prioritize the growth, well-being, and success of our people. Our supportive culture ensures you have the resources and opportunities to achieve both personal and professional goals. Our mission is to enable every individual to reach their full potential.

Quality Analyst Tester Welcome to Thrillophilia ! 7 Million users come every month to plan their trips on Thrillophilia . We are your one stop solution to book your tours, activities, staycations and much more. Thrillophilia.com is Indias biggest online platform for discovering and booking activities and experiences at destinations across Asia. With a close to 100-member team at our HQ in Jaipur, we are growing at a breakneck speed and are always on the lookout for like-minded startup enthusiasts to join our team. We are looking for a QA Tester to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches.In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we d like to meet you. Ultimately, you will ensure that our products, applications and systems work correctly. Responsibilities- Review and analyze system specifications Develop effective strategies and test plans Execute test cases (manual and automated) and analyze results Evaluate product code according to specifications Create logs to document testing phases and defects Report bugs and errors to development teams Help troubleshoot issues Conduct post-release/ post-implementation testing Work with cross-functional teams to ensure quality throughout the software development lifecycle Requirements- At least 2 years of experience as a Quality Assurance Tester or similar role Experience in project management and QA methodology Familiarity with Agile frameworks and regression testing is a plus Ability to document and troubleshoot errors Excellent communication skills Attention to detail Analytical mind and problem-solving aptitude Strong organizational skills

Quality Analyst in HCC Medical Coding Chennai More Details Quality Analyst in HCC Medical Coding - Chennai Quality Analyst in HCC Medical Coding Chennai Job Description: We are seeking an experienced and detail-oriented Quality Analyst with strong expertise in HCC Medical Coding . The QA will be responsible for auditing coded charts, ensuring coding accuracy and compliance with CMS guidelines, and supporting coders to improve performance through feedback and education. Medical Coding and Billing Services Healthcare Campus-10, 4th FLoor Unit 402, RMZ One Paramount, Poonamallee High Road, Porur, Chennai 600116 9am 6pm, day / 9pm 6am, Night Based on Experience Responsibilities: Perform quality checks on HCC (Hierarchical Condition Category) medical coding processes to ensure accuracy, consistency, and compliance with industry standards. Review medical records and coding documentation to identify any discrepancies or errors. Provide feedback and training to coding professionals to improve their accuracy and efficiency. Conduct audits on medical coding, ensuring adherence to relevant coding guidelines (CMS, ICD-10-CM, etc.). Collaborate with coding teams to resolve coding discrepancies and ensure proper coding practices. Monitor key performance indicators (KPIs) related to coding accuracy, productivity, and turnaround time. Work closely with the team to ensure consistent coding practices across all clients. Stay up to date with the latest HCC coding guidelines, updates, and industry standards. Generate reports and track metrics to highlight areas for improvement in coding practices. Skills: Good communication skills for providing feedback and training to coding professionals. Proficient in Microsoft Office tools (Excel, Word) and coding software. Ability to work independently and in a team environment. Qualifications: In-depth knowledge of ICD-10-CM, CPT, HCPCS, and HCC coding guidelines. Strong understanding of healthcare compliance regulations, including CMS guidelines. Attention to detail and ability to identify coding errors or inconsistencies. Analytical mindset with the ability to generate reports and analyze trends. Education Requirements : Any life science degree Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent required. Experience Requirements : Minimum 3 years of experience in HCC Medical Coding. Competitive salary and performance-based incentives Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Professional development and continuing education support Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *