352 Quality Analyst Jobs - Page 6

We are looking for a detail-oriented and analytical Quality Analyst to join our team in Bangalore. The Quality Analyst will be responsible for monitoring, inspecting, and proposing measures to correct or improve our processes to ensure that our products meet established quality standards. The ideal candidate will have a strong understanding of quality control processes, excellent problem-solving skills, and a commitment to continuous improvement. Key Responsibilities: - Quality Monitoring: Conduct regular audits and quality checks on processes, products, or services to ensure compliance with company standards and regulations. - Process Improvement: Identify areas of improvement in the quality control process, develop corrective actions, and monitor their implementation. - Data Analysis: Analyze quality data and metrics to identify trends, root causes of issues, and opportunities for improvement. - Documentation: Maintain accurate records of quality tests, inspections, and audits. Prepare detailed reports on findings and recommendations. - Collaboration: Work closely with other departments, including production, operations, and customer service, to address quality issues and implement solutions. - Technical Skills: Proficiency in quality management systems, statistical analysis, and relevant software tools (e.g., MS Office). Experience with Zendesk, Salesforce, Ozonetel, and similar tools will be an added advantage. Analytical Skills: Strong analytical and problem-solving skills with attention to detail. Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly. - Team Player: Ability to work well in a team environment and collaborate with different departments. Key Competencies: - Attention to Detail - Analytical Thinking - Problem-Solving - Communication Skills - Time Management - Continuous Improvement Mindset

Accurately transforms medical diagnoses and procedures into designated alphanumerical codes in ICD-10-CM and ICD-10-PCS codes. Ensure that the daily coding volumes for the team are turned around accurately within the specified Turnaround Time. Checking input volumes allotted by TL Coding reports as per client guidelines and coding guidelines by maintaining operational quality and productivity. Regular interaction with TL and getting feedbacks. This position requires that one performs well independently and in a collaborative manner with their entire coding team. Understands in detail the workflow, procedures and specific criteria for the assigned client. Ensures he/she meets the monthly target with above 95% accuracy consistently Attend the Weekly QA / Team meetings without fail and respond in two way communication with the Quality analyst/Team Lead. Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. What You Will Need : Any Life science, Paramedical Graduates and Post Graduates Minimum Experience: 3-4 years experience. Basic Skill set: Strong ability to interpret medical records of the patients in different specialties. Ability to communicate, have excellent interpersonal, listening skills and organizational skills. Ability to work with speed and accuracy. Good analytic skills and expertise to be proficient in accurately coding medical records utilizing ICD-10-CM and ICD-10-PCS conventions especially adhering to Inpatient guidelines ,MS DRG ,POA indicators and regulatory requirements. What Would Be Nice To Have : Good analytic skills and expertise to be proficient in accurately coding medical records utilizing ICD-10-CM and ICD-10-PCS conventions especially adhering to Inpatient guidelines ,ED ,POA indicators and regulatory requirements. What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Accurately transforms medical diagnoses and procedures into designated alphanumerical codes in ICD-10-CM and ICD-10-PCS codes. Ensure that the daily coding volumes for the team are turned around accurately within the specified Turnaround Time. Checking input volumes allotted by TL Coding reports as per client guidelines and coding guidelines by maintaining operational quality and productivity. Regular interaction with TL and getting feedbacks. This position requires that one performs well independently and in a collaborative manner with their entire coding team. Understands in detail the workflow, procedures and specific criteria for the assigned client. Ensures he/she meets the monthly target with above 95% accuracy consistently Attend the Weekly QA / Team meetings without fail and respond in two way communication with the Quality analyst/Team Lead. Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. What You Will Need : Any Life science, Paramedical Graduates and Post Graduates Minimum Experience: 1-2 years experience. Basic Skill set: Strong ability to interpret medical records of the patients in different specialties. Ability to communicate, have excellent interpersonal, listening skills and organizational skills. Ability to work with speed and accuracy. What Would Be Nice To Have : Good analytic skills and expertise to be proficient in accurately coding medical records utilizing ICD-10-CM and ICD-10-PCS conventions especially adhering to ED Profee requirements. What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Accurately transforms medical diagnoses and procedures into designated alphanumerical codes in ICD-10-CM and ICD-10-PCS codes. Ensure that the daily coding volumes for the team are turned around accurately within the specified Turnaround Time. Checking input volumes allotted by TL Coding reports as per client guidelines and coding guidelines by maintaining operational quality and productivity. Regular interaction with TL and getting feedbacks. This position requires that one performs well independently and in a collaborative manner with their entire coding team. Understands in detail the workflow, procedures and specific criteria for the assigned client. Ensures he/she meets the monthly target with above 95% accuracy consistently Attend the Weekly QA / Team meetings without fail and respond in two way communication with the Quality analyst/Team Lead. Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. What You Will Need : Any Life science, Paramedical Graduates and Post Graduates Minimum Experience: 3-4 years experience. Basic Skill set: Strong ability to interpret medical records of the patients in different specialties. Ability to communicate, have excellent interpersonal, listening skills and organizational skills. Ability to work with speed and accuracy. Good analytic skills and expertise to be proficient in accurately coding medical records utilizing ICD-10-CM and ICD-10-PCS conventions especially adhering to Inpatient gui delines ,MS DRG ,POA indicators and regulatory requirements. What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Accurately transforms medical diagnoses and procedures into designated alphanumerical codes in ICD-10-CM , CPT and HCPCS codes. Ensure that the daily coding volumes for the team are turned around accurately within the specified Turnaround Time. Checking input volumes allotted by TL Coding reports as per client guidelines and coding guidelines by maintaining operational quality and productivity. Regular interaction with TL and getting feedbacks. This position requires that one performs well independently and in a collaborative manner with their entire coding team. Understands in detail the workflow, procedures and specific criteria for the assigned client. Ensures he/she meets the monthly target with above 95% accuracy consistently Attend the Weekly QA / Team meetings without fail and respond in two way communication with the Quality analyst/Team Lead. Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. Whay You Will Need: Minimum Qualification Any Life science, Paramedical Graduates and Post Graduates Minimum Experience and skills Minimum Experience: 1-2 years experience. Basic Skill set: Strong ability to interpret medical records of the patients in different specialties. What Would be Nice to Have: Ability to communicate, have excellent interpersonal, listening skills and organizational skills. Ability to work with speed and accuracy. Good analytic skills and expertise to be proficient in accurately coding medical records utilizing ICD-10-CM and CPT conventions especially emergency room coding, exposure to radiology , ancillary worktypes. What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Accurately transforms medical diagnoses and procedures into designated alphanumerical codes in ICD-10-CM , CPT and HCPCS codes. Ensure that the daily coding volumes for the team are turned around accurately within the specified Turnaround Time. Checking input volumes allotted by TL Coding reports as per client guidelines and coding guidelines by maintaining operational quality and productivity. Regular interaction with TL and getting feedbacks. This position requires that one performs well independently and in a collaborative manner with their entire coding team. Understands in detail the workflow, procedures and specific criteria for the assigned client. Ensures he/she meets the monthly target with above 95% accuracy consistently Attend the Weekly QA / Team meetings without fail and respond in two way communication with the Quality analyst/Team Lead. Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. What You will Need: Minimum Qualification Any Life science, Paramedical Graduates and Post Graduates Minimum Experience and skills Minimum Experience: 1-2 year experience. Basic Skill set: Strong ability to interpret medical records of the patients in different specialties. Ability to communicate, have excellent interpersonal, listening skills and organizational skills. Ability to work with speed and accuracy. Whay Would be Nice to Have: Good analytic skills and expertise to be proficient in accurately coding medical records utilizing ICD-10-CM and CPT conventions especially in E/M IP worktypes. What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Accurately transforms medical diagnoses and procedures into designated alphanumerical codes in ICD-10-CM , CPT and HCPCS codes. Ensure that the daily coding volumes for the team are turned around accurately within the specified Turnaround Time. Checking input volumes allotted by TL Coding reports as per client guidelines and coding guidelines by maintaining operational quality and productivity. Regular interaction with TL and getting feedbacks. This position requires that one performs well independently and in a collaborative manner with their entire coding team. Understands in detail the workflow, procedures and specific criteria for the assigned client. Ensures he/she meets the monthly target with above 95% accuracy consistently Attend the Weekly QA / Team meetings without fail and respond in two way communication with the Quality analyst/Team Lead. Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. What You will Need: Any Life science, Paramedical Graduates and Post Graduates Minimum Experience and skills Minimum Experience: 3-4 years experience. Basic Skill set: Strong ability to interpret medical records of the patients in different specialties. What Would be Nice to Have: Ability to communicate, have excellent interpersonal, listening skills and organizational skills. Ability to work with speed and accuracy. Good analytic skills and expertise to be proficient in accurately coding medical records utilizing ICD-10-CM and CPT conventions especially E/M IP worktypes. What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Accurately transforms medical diagnoses and procedures into designated alphanumerical codes in ICD-10-CM , CPT and HCPCS codes. Ensure that the daily coding volumes for the team are turned around accurately within the specified Turnaround Time. Checking input volumes allotted by TL Coding reports as per client guidelines and coding guidelines by maintaining operational quality and productivity. Regular interaction with TL and getting feedbacks. This position requires that one performs well independently and in a collaborative manner with their entire coding team. Understands in detail the workflow, procedures and specific criteria for the assigned client. Ensures he/she meets the monthly target with above 95% accuracy consistently Attend the Weekly QA / Team meetings without fail and respond in two way communication with the Quality analyst/Team Lead. Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. What You Will Need Minimum Qualification Any Life science, Paramedical Graduates and Post Graduates Minimum Experience and skills Minimum Experience: 1-2 year experience. Basic Skill set: Strong ability to interpret medical records of the patients in different specialties. What Would be Nice to Have: Ability to communicate, have excellent interpersonal, listening skills and organizational skills. Ability to work with speed and accuracy. Good analytic skills and expertise to be proficient in accurately coding medical records utilizing ICD-10-CM and CPT conventions especially in Dental worktypes. What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Accurately transforms medical diagnoses and procedures into designated alphanumerical codes in ICD-10-CM , CPT and HCPCS codes. Ensure that the daily coding volumes for the team are turned around accurately within the specified Turnaround Time. Checking input volumes allotted by TL Coding reports as per client guidelines and coding guidelines by maintaining operational quality and productivity. Regular interaction with TL and getting feedbacks. This position requires that one performs well independently and in a collaborative manner with their entire coding team. Understands in detail the workflow, procedures and specific criteria for the assigned client. Ensures he/she meets the monthly target with above 95% accuracy consistently Attend the Weekly QA / Team meetings without fail and respond in two way communication with the Quality analyst/Team Lead. Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. Minimum Qualification Any Life science, Paramedical Graduates and Post Graduates Basic Skill set: Strong ability to interpret medical records of the patients in different specialties. What Would be Nice to Have: Ability to communicate, have excellent interpersonal, listening skills and organizational skills. Ability to work with speed and accuracy. Good analytic skills and expertise to be proficient in accurately coding medical records utilizing ICD-10-CM and CPT conventions especially emergency room coding, exposure to radiology , ancillary worktypes. What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Immediately required for reputed pharma Industry at Daman Post: Officer/Trainee QA Qual: B.Pharma/M.Pharma Exp: 0 to 1Yrs Salary: As per interview Ms Priyanka 9157895300

Teleperformance Global services is looking for Quality Analyst |Domestic|19082025 to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Position Overview: The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back office workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of transaction monitoring performance. For back office services, the Quality Assurance Specialist will conduct QA evaluation, and analysis and publish the Quality metric performance of the projects regularly. Primary Responsibilities: Quality Assurance Specialist must demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures. Quality Assurance Specialist should monitors data entry performance, working with supervisors to implement improvement plans. Should prepares quality reports by collecting, analyzing, and summarizing information and trends. Quality Assurance specialist must prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time. Quality Assurance specialist should be able to handle Internal and external audit. QAS should maintains all records of QA activities, to include QA identified issues. Quality Assurance specialist / Quality Analyst should have knowledge to handle rebuttal process Maintains effective working relationships with members of training, quality, and various levels of management. Quality Assurance Specialist must be collaborates with Training team to direct QA issues to appropriate existing channels for investigation and resolution. Quality Assurance Specialist / Quality Analyst should continuously updates job knowledge by studying trends, developments in interpreter performance standards, and quality assurance in general. Quality Assurance specialist should participates in periodic calibrations, as well as quarterly center evaluation programs. Quality Assurance Maintains professional standards and ethical practices inherent to the position. Minimum Qualifications: Education Requirement: High School Diploma, Bachelor s degree or higher in Business or related field preferred Field Experience:

About DrinkPrime: DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs like Sequoia Surge, Omidiyar Networs and many prominent angels. They believe in the vision, mission and the team of DrinkPrime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together. Purpose of the role: We at DrinkPrime are looking for a Quality Analyst who would be responsible for doing call audits , identifying process gaps and generating feedback summary reports. This role involves coordination with multiple stakeholders within our sales & marketing team and offers an opportunity to work on areas that are critical in nature and a great visibility to sales leadership team. 1. Perform call quality audits for the calls handled by the Sales agents. 2. Perform root cause analysis, and provide the feedback to the agents for the parameters, as per the requirement. 3. Call Quality Auditor/Analyst who has previously worked in a Call Quality Auditing team and has recently worked for at least 1 year doing Sales call quality audits or someone with 2 to 3 years experience in Customer Service Calls Auditing. Job Description, Responsibilities, Goals and Scope: 01) The process is fixed Day Shift 02) Perform call monitoring/auditing for the calls handled by the sales agents and share the feedback of call monitoring observations to the agents 03) Monitor the agents calls for various parameters like call greeting, professionalism, communication, process knowledge etc 04) Understand and gauge the communication level and professionalism level of the agent on the call while auditing 05) Understand the conversation (English, Hindi or any regional language) on the call and mark the agents with relevant feedback 06) Fill out the call auditing form with relevant scoring for the parameters 07) Perform Root Cause Analysis (RCA) for the call audits. 08) Have good knowledge of fatal and non-fatal errors 09) Participate in Call Calibration sessions 10) Candidate must have good communication is required in both English & Hindi along with one of the regional languages like Kannada.

Contact insurance companies for further explanation of denials & underpayments Should have experience working with Multiple Denials. Take appropriate action on claims to guarantee resolution. More than 2y exp in hospital billing preferred Required Candidate profile Immediate Joiners are preferred Should have worked on appeals, AR Follow-up, refiling & denial management Job Location: Mysore, Bangalore Chennai Email: manijob7@gmail.com Call or Whatsapp 9989051577

To Apply: Send your updated CV to Karishmap@itm.edu or call Karishma at 8433973130 Location: Navi Mumbai Organization: ITM Group of Institutions Website: www.itm.edu What Were Looking For: A recent graduate with a strong eye for detail and logical thinking. Fluent in English , with excellent documentation and communication skills. Comfortable using digital platforms, websites , and online tools. A quick learner , able to spot inconsistencies and work methodically. Sincere, proactive, and eager to get things right the first time. About the Role: We are looking for a sharp and attentive fresher to join our dynamic Digital Content Team as a Quality Analyst . This is a non-content creation role focused on quality-checking websites, digital campaigns, WhatsApp bots, and more. If you're detail-oriented , passionate about flawless digital experiences, and eager to learn the ropes of digital operations this role is the perfect launchpad for your career in digital marketing and technology. Key Responsibilities: Perform quality checks across websites, landing pages, and digital campaigns. Test forms, CTAs, links, and user interactions across platforms. Identify and report design/content inconsistencies, broken links, and errors. Coordinate with teams to ensure timely implementation of updates. Follow and enhance standardized checklists for QC processes. Collaborate with designers, developers, and content strategists to ensure consistency in brand experience.

Role & responsibilities Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Preferred candidate profile Minimum 2 years of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Tamil (speak) and English language. Soft skill training working experience. Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel.. Perks and benefits Incentives

Overall experience in Testing 3-8 years Minimum 2 years experience in loan domain Minimum 2 years experience in branch operations Proficient in using Web Browsers & web-based application Proficient in Excel/Word/Email with god communication & language skills Knowledge of HTML/CSS/HTTP protocol is an added advantage Good Academics with Min 70% marks Establish test cases & document test cases in the format with details as required by the team Keep track of all test cases & ensure to avoid duplicity of test cases Execute test cases in various environments and work with Developer/BA/other stakeholder in verifying the test results & discuss test outcomes Learn on the job continually to changing requirements & update the test cases before execution Skilled at attention to details and ensure fault-free application delivered to customer This job role is responsible for overall project management of the reporting manager s projects This job role shall report to his manager periodically & work with project manager Must have superior numerical skills to detect calculation related errors in application

Greetings from Vee Healthtek...! We have an Immediate Opening for Quality Analyst - AR (US Healthcare) Note - Looking for on papers SME or QA Designation: Quality Analyst/ Senior Quality Analyst Department: Medical Billing Experience: 3+Years Location: Mohali Skills required: Good Domain Knowledge Good Oral & Written Communication skills Proficient in MS Word/Excel Excellent analytical skills with understanding of health care claims processing. Ability to multi-task Willingness to be a team player and show initiative where needed. Willingness to work in Flexible Shifts On Papers Quality Analyst is Appreciable Roles & responsibilities: Ensure all Quality parameters are met by removing errors. Work towards Service Levels and meet the productivity and quality requirements. Counsel the team members on quality issues. Document all errors and feedback given to each team membe r in the prescribed format. Ensure all client updates are recorded and shared across the team. Execute quality check are done as per the latest updates. Ensure timely communication with the clients. Identify and update your supervisor on the training requirements of your team. Interested candidates can reach out to Name - Bhagyashree V Contact Number - 9741406191 Mail Id - bhagyashree.v@veehealthtek.com

Continual development to be an expert with knowledge of respective clients Credentialing specialties. Exp:1-7Years Location: Bangalore @ Noida Shift : Night Required Candidate profile 1+ years experience in provider enrollment/credentialing / Voice Process. Skill Set: EFP, EDI, ERA preferred Immediate joiners preferred Call or Whatsapp 9989051577 Email: manijob7@gmail.com

Job Description - AR caller Minimum 1 year of experience Must worked in physician billing -CMC1500 Should have knowledge in Denials Immediate - 15 days preferable US Shift Transportation available (Within 20 km) Required Candidate profile Face to Face rounds at Bangalore @ Chennai Should have worked on appeals, AR Follow-up, refiling & denial management Job Location: Bangalore Email: manijob7@gmail.com Call / Whatsapp 9989051577

Contact insurance companies for further explanation of denials & underpayments Should have experience working with Multiple Denials. Take appropriate action on claims to guarantee resolution. Ensure accurate & timely follow up where required. Required Candidate profile Immediate Joiners are preferred Should have worked on appeals, AR Follow-up, refiling & denial management Job Location: Mysore, Bangalore Chennai Email: manijob7@gmail.com Call or Whatsapp 9989051577

FE Fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence. We re looking for a Quality Analyst to join our Chennai office, where you will be responsible for conducting data quality activities such as identifying, comparing, and evaluating large datasets to ensure accuracy and consistency. This role offers hands-on experience with financial data, client interaction, and cross-functional collaboration. You ll play a key part in ensuring data accuracy and supporting client operations, with opportunities to grow in a dynamic and supportive environment. Your key responsibilities as a Quality Analyst will include: Perform regular data quality checks and resolving inconsistencies. Manage client onboarding and ensure accurate data integration. Handle client queries and maintain service standards. Overseeing data validation and precision sampling schedules. Support client portfolio updates and report it. Collaborate with internal teams to resolve data issues. You will need the following experience and skills to join us as a Quality Analyst: You must have a bachelor s degree, preferably in finance. You should have strong analytical and problem-solving skills. You must be detail-oriented with high data accuracy. Proficiency in Microsoft Excel and Office tools. Excellent communication skills. By joining the team, you will be offered the following: 24 days holiday Paid Study leave Enhanced paternity & maternity Statutory benefits like PF, Gratuity, etc Support to set up home office Health cover with option to add family members Annual health check up Meal cards Full LinkedIn Learning access

Monitor agents to identify errors, deviations & initiate corrective measures. Provide actionable data to various internal support groups as needed. Must have exp in telecom process. .

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. What's Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you won't want to miss! Interested candidates can apply directly or share their resume on sonam.singh1@igtsolutions.com

Candidates who want to apply for the role can share their CV's to Email: saumyasirothiya@aesl.in Share your Cv's through whatsapp: 9625972018 Job Title: Quality Analyst Desired Work Experience: - 6-7 Years as a Quality Analyst Educational Qualification: Graduate and Above. Woking Days: 6 Days; Rotational Day Shifts and Rotational Off Work Location: Mayapuri, Delhi Role & responsibilities Implement and ensure Call Quality Audit. Implement relevant measures to achieve desired level of Customer Satisfaction. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.