714 Quality Analyst Jobs - Page 5

Profile - Quality Analyst (International Process) Location - Noida Salary - upto 6.5 LPA Qualification - Any Graduate Experience - 2-4 Year Skills - Excellent Communications skills Contact us - Rahul Aryan (HR) - 9315128616 (Whatsapp)

Quality analyst International BPO Rotational Shifts 5 days working

Embark on a transformative journey as a Quality Analyst at Barclays, where you will identify and categorize errors spot issues and classify them for resolution. Key critical skills required for this role include: Experience in payment/investigations operations with knowledge of Swift messages, currencies/ cut-offs, payments routing knowledge, cover matching expertise. Experience in banking domain. Should be able to communicate fluently. Understanding of risk and control processes. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific tec...

Job Title: Quality Analyst Company: Protalk Solutions, Chennai Monitor and evaluate customer interactions, ensure quality standards, and provide feedback to agents 2-3 years in BPO quality assurance. Interested Candidate call Dilpreet - 9056375597

- Mentor junior QAs and assist them in determining and developing approaches to problems. - Develop test plans & execute test cases for assigned features. - Report and track software defects. Create & manage bug reports & communicate with the team. Required Candidate profile - 2+ years of experience testing web applications and mobile apps and / or mobile testing frameworks / tools and API services in large scale applications.

Roles & responsibilities: To manage transaction quality profile To conduct audits as per defined guideline and sampling for transaction monitoring To ensure 100% closure of feedback To create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls To drive process improvement initiatives To drive calibration sessions with internal or external customers To conduct training for group of agents, when needed To conduct quality induction for new hire batch Required Experience, Skills and Qualifications Good communication skills Should have experience managi...

Role Overview: You will be responsible for ensuring the highest standards of quality in Global Distribution Systems (GDS), specifically Galileo and Sabre. As a Quality Analyst, your attention to detail and expertise in quality assurance will be crucial in maintaining process accuracy and compliance with established standards. Key Responsibilities: - Conduct quality audits and reviews for GDS-related processes and transactions. - Ensure compliance with quality standards and service level agreements. - Identify gaps, recommend improvements, and implement best practices. - Analyze errors and provide actionable insights for process accuracy improvement. - Prepare detailed quality reports and pre...

As a QA-Core Banking(Transact) at NTT DATA, your role will involve developing and executing test plans, test cases, and test scripts based on business and technical requirements. You will be required to possess in-depth knowledge of Core Banking Transact and its various modules. Additionally, documenting test results, providing detailed reports, and presenting findings to stakeholders will be crucial. Identifying, reporting, and tracking defects found during testing and collaborating with development teams to resolve them are also key responsibilities. Key Responsibilities: - Develop and execute test plans, test cases, and test scripts based on business and technical requirements. - Possess ...

As a Sr Associate / Asst Manager - Quality Analyst in Noida, you will play a crucial role in maintaining the highest standards of quality in Contact Centre Operations. Your responsibilities will include: - Conducting call audits and quality checks to ensure adherence to quality standards - Analyzing call centre metrics and creating reports to identify areas for improvement - Developing and implementing quality improvement plans to drive business excellence - Collaborating with the team to ensure seamless day-to-day operations - Identifying trends and patterns in customer interactions to inform business decisions - Developing and leading training programs to enhance customer experience - Work...

Design quality monitoring frameworks, standards, and procedures. Analyze quality data to pinpoint recurring issues, process gaps, and training needs. Participate in calibration sessions to ensure consistent Create regular reports on quality metric

You would take on-the-job trainings on various Business Processes, Standards & Procedures falling under the scope of Quality Analyst role. You will be taking a deeper level of functional knowledge on various portfolio applications. Take guidance from peers and senior colleagues on complex issues/queries from business and end users to provide timely resolution. Understand how different departments within the firm operate and learn and implement cross-domain/department collaboration. Communicate the impact and solutions of application/system problems in business language. Able to articulate thoughts and ideas to colleagues effectively both written and verbally. Key accountabilities Analyzing t...

Role Overview: You will be joining as a Sr. Quality Analyst in Bangalore to ensure the highest level of voice quality for international operations. Your responsibilities will include conducting quality audits, developing quality management processes, collaborating with teams, analyzing customer feedback, maintaining performance metrics, and keeping records of quality issues and resolutions. Key Responsibilities: - Conduct comprehensive quality audits to identify and correct voice quality issues. - Develop and implement quality management processes to maintain and improve voice quality standards. - Collaborate with cross-functional teams to resolve quality-related issues and concerns. - Analy...

Assistant manager/ Quality Mgr- Voice (International) Ensuring Compliance Process Improvement Leading & managing a team of quality assurance professionals- TL Level Customer Satisfaction Reporting & Communication Training & Development

French Quality Analyst- Work From Home Assess and deliver feedback using the quality audit scorecard assessment tool French Call Quality audit & call calliberation Quality audit and Feedback French- MUST Shifts- 5:30 pm -2:30 am

We are hiring for Quality Analyst - US Healthcare. Minimum 1 year of Experience on the same role required. Candidate must have worked as a quality analyst in international bpo in us healthcare process. contact Neeraj 9315231503 Rohit 8178634637

We are hiring for Quality Analyst - US Healthcare. Minimum 1 year of Experience on the same role required. Candidate must have worked as a quality analyst in international bpo in us healthcare process. contact Neeraj 9315231503 Rohit 8178634637

Designation: AR Caller / Senior AR Caller Experience: Minimum 1 years Strong understanding of UB04 claim forms and related processes Required Candidate profile Notice Period: Immediate joiners or candidates with a maximum 15-day notice period are highly preferred. Job Location Bangalore Email: manijob7@gmail.com Call or Whatsapp 9989051577

Continual development to be an expert with knowledge of respective clients Credentialing specialties. Exp:1-7Years Location: Bangalore @ Noida Shift : Night Required Candidate profile 1+ years experience in provider enrollment/credentialing / Voice Process. Skill Set: EFP, EDI, ERA preferred Immediate joiners preferred Call or Whatsapp 9989051577 Email: manijob7@gmail.com

We are currently seeking a Quality Analyst to join our International Sales Team Process : International Sales Location : Hyderabad Salary : upto 5.5lpa Shift : 24/7 rotational shift Weekoff : 2 rotational offs Requirements : Need minimum 6 months on paper experience as a Sales Quality Analyst from International process HR Rahat : 8108771884 rahatjan.khan@teleperformancedibs.com

As a quality analyst at our company, your role is crucial in ensuring the quality of our projects. You will be responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans. Your key responsibilities will include: - Collaborating with various departments to perform and validate test cases based on quality requirements - Recommending changes to predetermined quality guidelines - Ensuring that the end product meets the minimum quality standards - Making sure that the end product is fully functional and user-friendly To excel in this role, you must possess excellent communication skills, both written and verbal, as well as strong co...

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Job Description NF Prime Solutions is seeking a Microsoft Dynamics Developer (MSD) with over 6 years of experience for a contract role based in Bengaluru. As an MSD Developer, you will be responsible for developing software, integrating NAV, and managing business processes. Your key responsibilities will include programming to optimize business processes and ensure effective integration with NAV. You should have strong problem-solving, analytical, and communication skills to succeed in this role. Additionally, you must hold a Bachelor's degree in Computer Science, Information Technology, or a related field. Key Responsibilities - Develop software and integrate NAV - Manage business processes...

Key Responsibilities: Graduate with minimum 2 years experience of Contact Center. Atleast 2 years experience in call quality function. Excellent spoken and written communication skills for English. Must have experience into Call Monitoring & Call Monitoring Exposure to Six Sigma techniques along with one completed project would be added advantage Exposure to MS Power point, Visio, Micro Strategy would be an added advantage Perform root cause analysis (RCA) to identify underlying issues and recommend corrective actions. Collaborate with the operations team to ensure adherence to quality standards and client requirements. Monitor key performance indicators (KPIs) and provide insights to optimi...

Quality Analyst About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-cantered teams and cutting-edge tech, data, and analytics. Our rea...

Designation - Quality Executive Location - Chinchpokli Role : 1. Evaluating customer interactions 2. identifying areas for improvement 3. providing effective coaching to enhance the overall customer experience 4. Auditing Calls 5. Conducting call reviews 6. Providing necessary Feedback for improving call Quality 7. Conducting Interviews & Screening Process Experience required: Minimum 1 year of experience as QA in customer service of Stock broking industry Minimum 3 years of experience in customer service of Stock broking industry Additional Skill: Analytical skill, Worked on CQA tool, good communication skill. Interested candidates can shared cvs on ruchi.kedia@sbicapsec.com