731 Quality Analyst Jobs - Page 30

Bachelors degree in any discipline 1+ years of experience as a Quality Analyst in a BPO / Call Center environment Strong understanding of call audit processes, quality monitoring, and scoring Hands-on experience with audit forms, feedback documentation, and compliance monitoring Familiarity with CRM systems Excellent verbal and written communication skills Proficient in MS Excel and QA reporting Perform daily call audits to evaluate agent performance based on pre-defined audit parameters Ensure adherence to communication scripts, process guidelines, and customer handling protocols Assess and assign quality scores for each call, based on accuracy, empathy, product knowledge, and resolution Va...

Job Title: Quality Analyst AR Location: Noida, Sector 136 Experience Required: 4 6 Years Employment Type: Full-Time Department: AR About the Role: We are seeking a detail-oriented and process-driven Quality Analyst (QA) to join our AR team. The QA will be responsible for evaluating the quality of AR follow-up processes, identifying gaps, and supporting continuous improvement efforts. This role ensures accuracy, compliance, and process integrity across the AR operations, contributing directly to the revenue and performance of the organization. Key Responsibilities: Conduct regular audits of AR calling processes, including denial management, follow-ups, and resolution activities. Evaluate team...

SC Quality Analyst ABOUT THE POSITION As a Quality Analyst, you will play a critical role in the Non-conformance product and service management program helping to review, resolve and escalate Non-conformances across the various products, services, and regions. The Quality Engineering plays a key role in Root Cause Analysis and supporting Quality Engineering programs development and implementation. This position will report directly to the Sr.Manager , supply chain and Analytics. Key Responsibilities Key point of contact for Non-conformances reports for status and escalation. Support NCR resolution as need it. Support Root Cause Analysis. Supports NCC and COPQ analysis. Work with Manufacturin...

ABOUT THE POSITION As a Quality Analyst, you will play a critical role in the Non-conformance product and service management program helping to review, resolve and escalate Non-conformances across the various products, services, and regions. The Quality Engineering plays a key role in Root Cause Analysis and supporting Quality Engineering programs development and implementation. This position will report directly to the Sr.Manager , supply chain and Analytics. This position, although out of the India, will be collaborating with team members around the globe. Key Responsibilities Key point of contact for Non-conformances reports for status and escalation. Support NCR resolution as need it. Su...

Job Description Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own kno...

Are you an experienced QA professional with a sharp eye for detail and a strong background in e-commerce customer service operations? Fusion CX is hiring a Quality Analyst at our Bangalore location to support our growing e-commerce vertical. If you have over two years of experience in quality assurance within BPO or CX environments, this role offers you the opportunity to shape customer excellence in one of the most dynamic call center jobs and customer service roles in Bangalore. Whether you are seeking Bangalore jobs that value precision, process knowledge, and continuous improvement or looking to grow into quality leadership, this is your chance to make a measurable impact. Apply now to j...