352 Quality Analyst Jobs - Page 2

The Quality Analyst role, based in Gurgaon with work from office arrangement, involves managing day to day operations related to quality, audit, process control, and improvement. Responsibilities include auditing calls of US representatives to gather crucial data for strategic decision-making, assigning calls to teams considering centers, agents, and call volume ratios, tracking productivity, AHT, and center balance daily, as well as updating and maintaining processes. The role also involves auditing new trainees, providing feedback, offering floor support, conducting OJT, and participating in fortnightly calls with business partners to address process-related queries. Maintaining a query tracker for process-related inquiries and engaging with clients for resolution is also a key responsibility. The ideal candidate should have at least 3 years of experience in a BPO QA role, hold a graduate degree in any stream, and possess a solid understanding of quality aspects and quality functions.,

We are looking for a highly skilled Quality Analyst with expertise in the banking sector, specifically in Core Banking (Transact). In this role, you will be responsible for developing and executing test plans, test cases, and test scripts based on business and technical requirements. Your in-depth knowledge of Core Banking Transact and its various modules will be crucial in ensuring the quality of our banking systems. As a QA-Core Banking(Transact) at NTT DATA, your key responsibilities will include documenting test results, providing detailed reports, and presenting findings to stakeholders. You will also be expected to identify, report, and track defects found during testing, collaborating with development teams to resolve them efficiently. To be successful in this role, you should have 8-10 years of overall experience with a minimum of 3+ years as Core banking QA. Proven experience as a Quality Analyst in the banking sector is essential, along with familiarity with agile methodologies and project management principles. Strong analytical and problem-solving skills, excellent communication, and interpersonal abilities are also required. Additionally, you should be comfortable working independently as well as part of a team. Join us at NTT DATA, a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we are committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in more than 50 countries and a robust partner ecosystem, our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. Be a part of our mission to move confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

Role Information Quality Analyst Service Desk Role Designation Quality Analyst Position Summary • Conduct process audits, deploy designed processes, analyze and report performance on quality • Support and implement de-risking plans for the process • Share and document best practices • Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery • Monitor transactions and calls for compliance and highlight any failures to the team concerned • Provide feedback to the agents, based on the findings of the monitoring • Participate in calibration processes with clients Required skill set Technical Skills - • General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc. • Awareness of the concepts of computer and mobile hardware (Specific to L1) • Ability/having experience on reporting including on tools like Avaya/Cisco • Desired/Preferred skills - Yellow Belt \ Green Belt certified. Experience in successfully completing six sigma projects in a similar environment • Experienced in process excellence, operational excellence and transactional quality • Willingness to work on multiple projects and also periodically set and achieve stretch goals General Skills - • Exceptional verbal and written communications • Strong decision making and analytical ability • Able to negotiate, good presentation skills and Client Interfacing Job duties and responsibilities • Collect, collate and analyze performance data on quality • Conduct process audits, identify gaps in execution process steps, and provide feedback to agents / TLs • Highlight key areas of improvement and prepare action plans specific to each area • Create huddle packs based on the RCAs completed • Create and implement sampling plan, conduct calibration session and feedback session • Initiate/Participate in calibration sessions with the Client and provide RCA for weak performances • Creating awareness by training and bringing visibility to Risk quality initiatives in the engagement • Collect and analyze customer complaints and escalations. Report and act on the corrective actions for all the complaints and escalations • Report and track implementation of corrective actions to ensure process continuity and stability • Ensure the knowledge data base is up to date and conduct regular floor audits to measure awareness • Focus on adherence to compliance in transaction monitoring and highlight failures to stake holders • Identify, initiate and own sig sigma and lean projects to improve metrics, drive behaviors and reduce costs Education and other requirement • Graduate with Minimum 2 years of relevant experience (i.e L1 helpdesk / tech support process) including at least one year as a quality auditor • Willingness to work in rotational shifts # IMMEDIATE JOINERS PREFERED OR NOTICE WITH MAX OF 30 DAYS . KINDLY MAIL CV - AND WRITE ON SUBJECT -- QA- PUNE - SERVICE DESK

As Quality Assurance Analyst, You Will Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed Complete Quality Assurance and coaching session reports on a weekly basis Provide floor support, which can include actively taking phone calls Attend and participate in meetings with supervisors and managers to review monitoring lists Attend and participate in partner and internal calibration meetings Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers Report scripting problems or questions from callers to appropriate departments Distribute partner and company related correspondence to all CSRs/Tier 2 team members Perform other duties as assigned As Quality Assurance Analyst, You Have High school diploma or equivalent (required) 1 year of front-line contact center experience (preferred) 1-2 years of Quality Assurance experience (preferred) Intermediate knowledge of MS Excel, MS Word and MS Office (required) Ability to type 30 wpm minimum with accuracy Strong verbal and written communication skills, including spelling and grammar Excellent organizational and time management skills Ability to make fair and consistent judgments and decisions Ability to multi-task under high-pressure situations Ability to solve problems and offer suggestions in a positive and developmental manner Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls Ability to perform basic mathematical functions to ensure scoring accuracy Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds Availability to work a variety of shifts including early mornings, afternoons, evenings and holidays is required If interested, please share your CV at vennela.adepu@intouchcx.com

Graduation Proven experience in a BPO environment, preferably in an inbound Quality Analyst role. Strong understanding of quality Analyst principles and practices. Excellent communication skills, both verbal and written.

Graduation Proven experience in a BPO environment, preferably in an inbound Quality Analyst role. Strong understanding of quality Analyst principles and practices. Excellent communication skills, both verbal and written.

Graduation Proven experience in a BPO environment, preferably in an inbound Quality Analyst role. Strong understanding of quality Analyst principles and practices. Excellent communication skills, both verbal and written.

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role: Quality Analyst Location; Bangalore ( Marathahalli) 6 days working package upto 5 LPA Experience needed in 7 QC tools For more info kanak khandelwal 8287348253

You are seeking a Quality Monitoring Analyst proficient in French with a minimum of 2 years of experience in Call Monitoring/ Quality Analyst roles. In this role, you will be responsible for monitoring call quality and ensuring adherence to established quality standards, specifically focusing on the French language. TELUS Digital fosters customer experience innovation through collaborative teamwork, agile problem-solving, and a customer-centric ethos. As the global division of TELUS Corporation, a prominent Canadian telecommunications service provider, we specialize in providing contact center and business process outsourcing solutions to major corporations across various industries. Our services encompass a wide range of sectors including consumer electronics, finance, telecommunications, and utilities. As an Equal Opportunity Employer, TELUS Digital is dedicated to cultivating a diverse and inclusive work environment. Our recruitment and promotion decisions are solely based on individual qualifications, skills, competencies, and performance, without any discrimination based on factors related to diversity. Join our team and contribute to our mission of delivering exceptional customer service while upholding our commitment to equality and diversity.,

Hi, We are hiring experienced technical support / customer support professionals for Quality analyst role for UK shifts Experience - 1 yr & above (only from technical support / customer support background from international background only) Salary - Experience(1yr to 2yrs) - 25k take per month Experience (2yrs & above) - 28k take home per month If you are interested and your skills match the requirements, please share your updated CV to Janani(HR) - 9043685348 Work from office only Shift timings -12.30pm to 9.30pm / 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5 days working in a week and saturday and sunday fixed off Free cab facility provided for pick and drop(*25km radius, door step pick and drop) Good communication skill in English is required Job Responsibilities: Evaluate Agent Performance: Review the quality of both phone and non-voice interactions against client quality benchmarks. Ensure Compliance: Monitor adherence to business rules and processes, promptly reporting any breaches. Document & Report: Complete monitoring forms with detailed performance comments and accurately save all results for reporting. Support Improvement: Assist in developing recommendations for quality assurance enhancements, focusing on workflow and knowledge guides. Efficiency: Ability to work quickly and accurately to meet set targets. Analytical Acumen: Excellent analytical skills, including synthesizing data from diverse sources. Organization: Superior time management and organizational abilities. Technical Proficiency: Basic computer literacy and software usage. QA Understanding (Advantage): Knowledge of quality assurance standards and methodologies is a plus. Note: If you have previously interviewed for this role, please disregard this posting.

Note: Onsite role - only candidates from Mohali, Chandigarh and nearby cities should apply! As a Quality Analyst, you will participate in QA for sprint releases, contribute to the requirement-analysis process, and follow STLC for a range of purpose-driven eCommerce brands. You will be responsible to test all the aspects of the software both technically and functionally to What will you be doing? Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product. Identify and remedy defects within the production process. Create test scripts for automation if required (we work mostly on Manual testing) Interact with the development team and clients for understanding and troubleshooting issues. Write about, present, and share what you're learning and working on, both internally and with the wider community via our blog, guides, and social channels. What skills and experience do you need? Strong understanding of SDLC (Software Development Life Cycle). Hands-on experience with all aspects of testing like Smoke, Sanity, Unit, Integration, Regression, Load and Performance testing. Proficiency in using defect management systems like Mantis. Exhibited skills in requirement analysis along with clear and complete report creation. Practical understanding of Google Analytics data, SQL, and Scripting Language (preferable). Demonstrated knowledge of best practices in QA and experience in agile software development processes. Meticulous exposure in the field of Manual Testing, preferably in the eCommerce domain. Adaptability to ambiguity and unclear client briefs. Genuine care about the vision and business of clients. A desire to make things better and a balanced sense of optimism and humility. If this interests you, drop your CVs at hr@cueforgood.com

Req ID: 333749 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a QA-Core Banking(Transact) to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job Title: QA Core Banking (Transact) Job Description: We are looking for a highly skilled Quality Analyst with expertise in the banking sector, specifically in Core Banking (Transact). Key Responsibilities: Develop and execute test plans, test cases and test scripts based on business and technical requirements. In-depth knowledge of Core Banking Transact and its various modules. Document test results, provide detailed reports, and present findings to stakeholders. Identify, report and track defects found during testing and collaborate with development teams to resolve them. Skills and Qualifications: 8-10 years of overall experience with a minimum of 3+ years as Core banking QA. Proven experience as a Quality Analyst in the banking sector. Familiarity with agile methodologies and project management principles. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team. About NTT DATA We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https: / / us.nttdata.com / en / contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us .

As a member of the testing team at Hitwicket, you will have the opportunity to contribute to the scaling of a game to 100 Million users, reaching a diverse demography ranging from 10-year-olds to 60-year-olds, including individuals from various backgrounds such as Kirana store owners in villages to CEOs in London. Hitwicket, on a mission to become the premier cricket game worldwide, offers an environment where creative problem-solving is not just a task but an enjoyable experience. With over 8 Million users in multiple countries and accolades like the 1st Place in the Prime Minister's AatmaNirbhar App Challenge, Hitwicket is a game-changer in the industry. Additionally, the recent onboarding of Mr. Harsha Bhogle as a strategic investor adds to the company's prestige. Your primary responsibilities will include collaborating with the Product Manager to thoroughly understand the features and develop a comprehensive test plan for each rollout. Execution of the test plan, working closely with the Engineering team to address any issues, and ensuring that product releases meet user expectations are crucial aspects of your role. You will serve as the point of contact for all matters related to solution readiness. The ideal candidate for this role should possess a minimum of 3 years of experience as a quality analyst or in a similar position. Experience in the Mobile Gaming industry is highly desirable. Strong analytical skills, a drive for growth, a passion for games, and exceptional verbal and written communication skills are essential. A deep understanding of the software development life cycle, ability to write scripts for automation, and prior knowledge of Hitwicket are advantageous. Joining the Dream team at Hitwicket offers a high-paced growth environment to accelerate your career progression. You will have the opportunity to participate in various community events and enjoy generous ESOPs as a recognition of the impact you create within the organization.,

We are looking for a highly skilled Quality Analyst with expertise in the banking sector, specifically in Core Banking (Transact). As a QA Core Banking (Transact) at NTT DATA, your key responsibilities will include developing and executing test plans, test cases, and test scripts based on business and technical requirements. You will be expected to have in-depth knowledge of Core Banking Transact and its various modules. Additionally, documenting test results, providing detailed reports, and presenting findings to stakeholders will be crucial aspects of your role. Identifying, reporting, and tracking defects found during testing and collaborating with development teams to resolve them will also be part of your responsibilities. The ideal candidate should have 8-10 years of overall experience with a minimum of 3+ years as a Core banking QA. Proven experience as a Quality Analyst in the banking sector is essential. Familiarity with agile methodologies and project management principles is a plus. Strong analytical and problem-solving skills are required for this role. Excellent communication and interpersonal abilities are also important attributes. The ability to work independently and as part of a team is a key requirement for this position. NTT DATA is a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure in the world. Being a part of the NTT Group, we invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

Candidate should be working as a Process Trainer for a minimum of 3 years in an International BPO. Shift - Rotational Shifts Two-way Cab Work Location - Gurgaon Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details

Designation: AR Caller / Senior AR Caller Experience: Minimum 1 years in Hospital billing preferred. We are urgently looking to hire a Hospital Billing experience candidate Strong understanding of UB04 claim forms and related processes Required Candidate profile Notice Period: Immediate joiners or candidates with a maximum 15-day notice period are highly preferred. Job Location Bangalore / Noida Email: manijob7@gmail.com Call or Whatsapp 9989051577

Call Quality analyst Call Monitoring International BPO Rotational Shifts 5 days working

NTT DATA is looking for a highly skilled Quality Analyst with expertise in the banking sector, specifically in Core Banking (Transact) along with migration experience. As a QA Data Migration - Core Banking, you will be responsible for ensuring the quality and integrity of data during migration from legacy systems to new platforms. Your key responsibilities will include developing and executing test plans, test cases, and test scripts to ensure data integrity, accuracy, and completeness during migration. You will collaborate across multiple functional projects to understand data usage and implications for data migration. Additionally, you will identify, document, and track data quality issues and work with cross-functional teams to resolve them. You will validate data migrated to new systems, ensuring it meets business requirements and is free from defects. Furthermore, you will identify, report, and track defects found during testing and collaborate with development teams to resolve them. To qualify for this role, you should have 8-10 years of overall experience with a minimum of 3+ years as Core banking QA. Proven experience as a Quality Analyst in the banking sector is essential, along with in-depth knowledge of Core Banking Transact and migration processes. Familiarity with agile methodologies and project management principles is required. Strong analytical and problem-solving skills, excellent communication and interpersonal abilities, as well as the ability to work independently and as part of a team are also key qualifications. If you are passionate about innovation and want to be part of a forward-thinking organization, consider joining NTT DATA, a trusted global innovator of business and technology services. NTT DATA serves 75% of the Fortune Global 100 and is committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure globally and a part of the NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

You will be working as a Software Tester at Seasia Infotech, a CMMi5 certified company that specializes in Software Development, Mobile Application Development, and Digital Marketing services for businesses worldwide. Your role will involve designing and conducting tests on software usability, ensuring quality assurance from the software development stage to deployment. Collaborating closely with developers, product managers, and team members, you will analyze requirements, develop test cases, execute test plans, and report any defects. Your responsibilities will also include conducting manual tests to verify that the software meets its intended purpose and resolving any bugs or issues before deployment to end-users. To be successful in this role, you should have 1-3 years of experience as a QA, with expertise in Mobile App testing across Android, IOS, and Web platforms. Strong skills in Manual Testing, as well as experience in API and Database testing, are preferred. You will be expected to prepare Test Designs, write test cases based on requirements, and execute tests while adhering to the Software testing life cycle and bug life cycle. Collaborating with product and engineering teams to prioritize testing execution and report on test progress and results will also be part of your responsibilities. In this fast-paced environment with tight deadlines, you should possess the ability to investigate test failures thoroughly and work with developers to identify root causes. Your communication skills, both verbal and written, will be crucial in explaining technical aspects to non-technical users. Moreover, having knowledge of Agile Methodologies, problem-solving skills, and analytical capabilities will be beneficial for this role. Additionally, experience in WEB automation using Selenium WebDriver, TestNG, Cucumber, API automation using Rest-Assured, and Mobile Automation using Appium (Android and iOS) on Simulator/Emulator and Real Devices will be an advantage. This full-time, permanent position offers benefits such as a flexible schedule, health insurance, life insurance, and Provident Fund. If you are someone who thrives in a challenging environment, possesses excellent problem-solving skills, and has a passion for ensuring software quality, then this role as a Software Tester at Seasia Infotech could be the ideal opportunity for you.,

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

About iDreamCareer: iDreamCareer is India s leading EdTech venture, recognized among the world s top 200 EdTech companies by ASUGSV Summit 2020 and the top 100 EdTech companies in South Asia by Holon IQ 2020. We specialize in working with high school and undergraduate college students through our full-stack career guidance solutions, offering content on careers, colleges, exams, scholarships, psychometric assessment tools, and one-on-one live counseling. For more information, visit our website at iDreamCareer.com . Description: At iDreamCareer, we strive to create meaningful outcomes for students by guiding them in successfully transitioning from school to the work, higher education or self-employment. We are hiring Contract Quality Analysts for the locations listed below in Punjab. Locations: Ludhiana Key Responsibilities: Observe and assess workshops and counselling sessions as per our quality framework Offer regular, structured feedback to counsellors based on evaluations Analyse evaluation data and provide regular quality reports to the management Provide personalized career guidance to students as per our framework Maintain accurate student records and adhere to privacy standards. Skills Required: Proficiency in counseling and group facilitation. Prior teaching or classroom management experience. Teachers training experience (preferred). Strong communication skills in both English and Punjabi. Ability to do basic data analysis and prepare insightful reports Advantages of Joining iDreamCareer: Opportunity to work on outcome-driven projects impacting thousands of students. Comprehensive training in iDreamCareer s 5-step framework for career counseling. Exposure to a dynamic work environment with significant learning and growth opportunities. Qualifications: Bachelor s degree in a relevant field (e.g., Counseling, Psychology, Education). A Master s degree is preferred. Minimum of 1-2 years of experience in career counseling, teaching, or related fields. Knowledge of career development theories and local labor market trends. Certification in career counseling or related fields (preferred). Willingness to travel as required by the role.

We are conducting a Mega Walk-in Drive for experienced Quality Analysts in Data Annotation . Join a fast-growing team working on cutting-edge ADAS and LIDAR technologies. What Were Looking For: - 2 - 3 years of hands-on experience in data annotation - Strong knowledge of 2D and 3D annotation techniques - Preferred experience with LiDAR and ADAS - Excellent attention to detail and organizational skills - Flexibility to work in rotational shifts Eligibility: - Any graduate - Must be based in Coimbatore - Relevant annotation experience highly preferred - Immediate joiners strongly preferred Interview Mode:Direct Walk-in 21st Jul to 31st Jul 2025 (10.00 AM to 3.00 PM) Interested candidates directly come to the below mentioned office address. 2nd Floor, Perur Tex P Ltd Building, 122, Appusamy Layout Rd, Red Fields, Race Course, Coimbatore, Tamil Nadu 641045

Emvigo Technologies Pvt Ltd is looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes. Apply subject expertise to support operations, planning, and decision-making. Utilize tools, analytics, or platforms relevant to the job domain. Ensure compliance with policies while improving efficiency and outcomes.

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy