719 Quality Analyst Jobs - Page 14

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Bec...

Quality Analyst (Print) Company Background Since 2002, EKCS has supported brands, agencies and media companies to solve creative production challenges and improve production efficiencies. We provide 24/7, all media production capabilities using an award-winning workflow management system. Driven by ISO-certified processes, our 600+ professionals ensure seamless deliverywhatever the format, scale, or location. Role Description A Print QA ensures that every physical output meets brand, colour, and layout standards with zero compromise. This role demands sharp attention to detail, fluency in pre-press checks, and the ability to identify errors in copy, alignment, bleed, and resolution. The QC a...

Designation: AR Caller / Senior AR Caller Experience: Minimum 2 years in Hospital billing preferred. Strong understanding of UB04 claim forms and related processes Required Candidate profile Notice Period: Immediate joiners or candidates with a maximum 15-day notice period are highly preferred. Job Location Bangalore / Noida Email: manijob7@gmail.com Call or Whatsapp 9989051577

Designation: AR Caller / Senior AR Caller 1 year to 4 years of experience in AR Calling and should be flexible for night shifts. Experience working with US-based insurance companies and understanding of CPT, ICD-10, and modifiers. Required Candidate profile Notice Period: Immediate joiners or candidates with a maximum 15-day notice period are highly preferred. Job Location Bangalore / Chennai Email: manijob7@gmail.com Call or Whatsapp 9989051577

Review and test content management workflows and functionalities Validate content publishing, metadata, and digital asset management processes Conduct functional, regression, and integration testing for CMS-based applications

You are a highly skilled Quality Analyst with expertise in the banking sector, specifically in Core Banking (Transact) along with migration experience. Your main responsibility will be to ensure the quality and integrity of data during migration from legacy systems to new platforms. Your key responsibilities include developing and executing test plans, test cases, and test scripts to ensure data integrity, accuracy, and completeness during migration. You will collaborate across multiple functional projects to understand data usage and implications for data migration. Identifying, documenting, and tracking data quality issues and working with cross-functional teams to resolve them is essentia...

Job Title: Training/Quality Analyst Department Name: Training & Quality Experience required: 2-3 Years (BPO Training & Quality) Minimum Qualification: Graduate Location: Gurgaon Job Summary: We are looking for a dynamic Trainer & Quality Analyst to join our team. This position requires someone with excellent communication, people skills, and a strong eye for detail. The candidate will be responsible for training new and existing agents and performing call quality audits to ensure compliance with internal standards. Training Responsibilities: Conduct onboarding and process training for new hires. Deliver refresher sessions based on process updates, errors, and business needs. Follow the desig...

As a Quality Analyst (QA) at our company, you will play a crucial role in ensuring the quality, reliability, and performance of our web and mobile applications. We are seeking a detail-oriented and proactive individual to join our development team in Surat. Please note that only Surat-based local candidates are eligible to apply for this position. In this role, you will be responsible for conducting thorough testing and process improvements to uphold the standards of our applications. Your dedication to quality assurance will be instrumental in maintaining the excellence of our products. This is a full-time position with the benefit of paid time off. The work schedule is from Monday to Frida...

Candidate should have experience working as a Team Leader OR Quality analyst for US healthcare process. Shift - US rotational shifts Work Location - Hyderabad Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details.

Job Title: HR Quality & Training Specialist (Remote | 25,000 30,000 per month Immediate Joiners Only) Company: Neuraleap Hire About the Role: Neuraleap Hire is looking for a passionate and experienced HR Quality & Training Specialist to join our remote team. If youre someone who thrives on improving recruitment standards, loves coaching others, and enjoys auditing HR processes to ensure quality this role is for you. Key Responsibilities: Audit recruiter and candidate conversations to assess communication quality, compliance, and professionalism. Provide constructive feedback and actionable improvement plans to recruiters. Conduct onboarding and Training sessions for new recruitment team memb...

Role Purpose The team is responsible for performing quality analysis of the vouchers processed by the Accounts Payable team day before as well as check for the possible duplicate payments to stop the same from being paid to vendors again. Perform QA of the vouchers processed by the AP team day before, QA is done on sample bases in order to confirm that team covers entire population as well as major portion of value of invoices processed day before the QA is done. Quality analyst is also responsible for checking the possible duplicate vouchers processed by the AP team & ensure those are deleted or closed from / in the system so that payment is not done again for the same invoice to the same v...

Role - Quality Analyst | Service Desk Exp - Min 2 yrs Skill - Technical support | IT Helpdesk | Call audit | QC Tools | Quality Assurance Notice - Immediate to 30 days Loc - Pune / Hyderabad 9116324602 | teena.ghrs@gmail.com WFO | 5 days working

About us: Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai i...

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID 25614072 Req ID IND00088 Job Type Full Time Job Location Bengaluru, Karnataka IN Job Summary: Quality Analyst - Healthcare Voice Processes We are looking for a detail-oriented Quality Analyst (QA) with at least 1 year of QA experience in voice processes, preferably in the US healthcare domain. The ideal candidate will have strong analytical skills, a keen eye for detail, and the ability to evaluate and enhance service quality. This role focuses on monitoring agent performance, ensuring compliance with healthcare regulations, and driving continuous improvement in customer interactions. Night shift availability is required. In this role you...

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Bec...

The Quality Analyst role, based in Gurgaon with work from office arrangement, involves managing day to day operations related to quality, audit, process control, and improvement. Responsibilities include auditing calls of US representatives to gather crucial data for strategic decision-making, assigning calls to teams considering centers, agents, and call volume ratios, tracking productivity, AHT, and center balance daily, as well as updating and maintaining processes. The role also involves auditing new trainees, providing feedback, offering floor support, conducting OJT, and participating in fortnightly calls with business partners to address process-related queries. Maintaining a query tr...

We are looking for a highly skilled Quality Analyst with expertise in the banking sector, specifically in Core Banking (Transact). In this role, you will be responsible for developing and executing test plans, test cases, and test scripts based on business and technical requirements. Your in-depth knowledge of Core Banking Transact and its various modules will be crucial in ensuring the quality of our banking systems. As a QA-Core Banking(Transact) at NTT DATA, your key responsibilities will include documenting test results, providing detailed reports, and presenting findings to stakeholders. You will also be expected to identify, report, and track defects found during testing, collaborating...

Role Information Quality Analyst Service Desk Role Designation Quality Analyst Position Summary • Conduct process audits, deploy designed processes, analyze and report performance on quality • Support and implement de-risking plans for the process • Share and document best practices • Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery • Monitor transactions and calls for compliance and highlight any failures to the team concerned • Provide feedback to the agents, based on the findings of the monitoring • Participate in calibration processes with clients Required skill set Technical Skills - • General support knowledge of Operating syst...

As Quality Assurance Analyst, You Will Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed Complete Quality Assurance and coaching session reports on a weekly basis Provide floor support, which can include actively taking phone calls Attend and participate in meetings with supervisors and managers to review monitoring lists Attend and participate in partner and internal calibration meetings Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers Report scripting problems or questions from callers to appropriate departments Distribute partner and company related correspondence to all CSRs/Tier 2 team members ...

Graduation Proven experience in a BPO environment, preferably in an inbound Quality Analyst role. Strong understanding of quality Analyst principles and practices. Excellent communication skills, both verbal and written.

Graduation Proven experience in a BPO environment, preferably in an inbound Quality Analyst role. Strong understanding of quality Analyst principles and practices. Excellent communication skills, both verbal and written.

Graduation Proven experience in a BPO environment, preferably in an inbound Quality Analyst role. Strong understanding of quality Analyst principles and practices. Excellent communication skills, both verbal and written.

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role: Quality Analyst Location; Bangalore ( Marathahalli) 6 days working package upto 5 LPA Experience needed in 7 QC tools For more info kanak khandelwal 8287348253

You are seeking a Quality Monitoring Analyst proficient in French with a minimum of 2 years of experience in Call Monitoring/ Quality Analyst roles. In this role, you will be responsible for monitoring call quality and ensuring adherence to established quality standards, specifically focusing on the French language. TELUS Digital fosters customer experience innovation through collaborative teamwork, agile problem-solving, and a customer-centric ethos. As the global division of TELUS Corporation, a prominent Canadian telecommunications service provider, we specialize in providing contact center and business process outsourcing solutions to major corporations across various industries. Our ser...