719 Quality Analyst Jobs - Page 11

| Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. INTERNATIONAL US VOICE QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career g...

About the Job Were changing the way people think about customer service, and we need your help! Were looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts. As Quality Assurance Analyst, You Will Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed Complete Quality Assurance and coaching session reports on a weekly basis Provide floor support, which can include actively taking phone calls Attend and participate in meetings with supervisors and managers to review monitoring lists Attend and parti...

Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Bangalore , Kolkata , Pune Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) In...

Leading BPO in Bangalore Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit...

Leading BPO in Pune Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit part...

You are an emerging Global Business Process Outsourcing company with a strong presence in multiple countries including the U.S., India, and the Philippines. Over nearly two decades, you have expanded into a global organization dedicated to providing personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. Your commitment to leveraging advanced AI technologies to enhance customer experience and operational efficiency sets you apart as a trusted partner in meeting the dynamic demands of the global market. As a Quality Analyst in the voice process operations team, you will play a crucial role in ensuring the quality of calls handled by agents...

Immediately required for reputed Industry at Daman Post: QC/R &D Qual: Bsc Exp: 0 to 1Yrs Salary: As per interview Interested call Ms. Archana on 9574220100

Experience: 1-5 years in AR calling (US healthcare) Exp in denial management and handling AR calls Exp with healthcare billing software Ensure accurate & timely follow up where required. Required Candidate profile Immediate Joiners are preferred Should have worked on appeals, AR Follow-up, refiling & denial management Job Location: Noida, Bangalore Chennai Email: manijob7@gmail.com Call or Whatsapp 9989051577

Continual development to be an expert with knowledge of respective clients Credentialing specialties. Exp:1-7Years Location: Bangalore @ Noida Shift : Night Required Candidate profile 1+ years experience in provider enrollment/credentialing / Voice Process. Skill Set: EFP, EDI, ERA preferred Immediate joiners preferred Call or Whatsapp 9989051577 Email: manijob7@gmail.com

Current Designation Quality Mgr- Voice (International) Ensuring Compliance Process Improvement Leading & managing a team of quality assurance professionals- AM/TL Level Customer Satisfaction Reporting & Communication Training & Development

As a Quality Analyst, you will be responsible for evaluating the performance of customer service agents across various communication channels such as phone calls, emails, and chats. Your primary focus will be on assessing telephone etiquette, accuracy of production information provided, and adherence to procedures. Your key responsibilities will include providing constructive feedback and coaching to customer service agents to help them improve their performance. You will also be required to set performance expectations, develop action plans, and create development plans aimed at enhancing call quality. In addition, you will play a crucial role in analyzing quality evaluation results to iden...

Only For Bangalore / Kolkata | Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE /KOLKATA INTERNATIONAL US VOICE QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work...

Min 1 yrs exp BPO Voice Quality Analyst on paper International Banking Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call/Whtsapp cv if you have Banking Process exp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Designation : AR Callers / Senior AR Callers Exp: 1 Y to 5 y Required Skills: Expertise in Physician Billing (CMS-1500) Strong understanding of CMS-1500 claim forms and related processes Strong in Denial Management Good communication skills Required Candidate profile Notice Period: Immediate joiners or candidates with a max 7 day notice period are highly preferred Shift : Day Shift Job Location: Bangalore Email:manijob7@gmail.com Call / Whatsapp 9989051577

You are an emerging Global Business Process Outsourcing company with a strong presence in multiple countries, including the U.S., Colombia, India, Jamaica, and the Philippines. Your organization provides personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. Over nearly two decades, you have expanded from a small team to a global entity with staff members globally dedicated to supporting international clients. Leveraging advanced AI technologies, you strive to enhance the customer experience (CX) and drive operational efficiency for your clients. By prioritizing innovation, you position yourself as a trusted partner, enabling businesses ...

The Quality Analyst (Calls and Emails) position in the Working Professional business unit at Marol, Mumbai requires a minimum of 1 year of experience. As a Quality Analyst, your primary focus will be on ensuring and improving the quality of customer interactions in sales or customer service processes. This involves conducting audits of transactions, providing feedback to agents, identifying training needs, and working with internal teams to enhance performance, customer satisfaction, and sales outcomes. Additionally, you will be responsible for proactively identifying process gaps and utilizing quality tools to drive continuous improvement. Your key responsibilities will include performing a...

Greetings from TRUCE TITANIUM TAURUS!!! We are looking to hire a Quality Analyst with experience in Medical Billing- Accounts Receivable. We are open to candidates with experience in Physician Billing or Hospital Billing. The ideal candidate should have experience in handling Denials. QA experience and QA Paperwork are mandatory for this role. Location: Chennai Preferred Notice period: Immediate Joiner or 15 Days Interested candidates can share the following details with us: Contact Name - Sangeetha K Contact Number - 6369713177 Email ID - sangeethatrucetitanium@gmail.com This is a Full-time, Permanent position with the following benefits: - Food provided - Health insurance - Paid sick time ...

Working in conjunction with quality automation specialists in writing automated tests and analysing the results of the automated tests Executing tests on a continuous basis triggered automatically by change events, minimising the execution time for the automated tests to obtain quick feedback Reviewing the business requirement, design and specification documents, and making sure that the test requirements are understood to produce and build the test plans Understanding RAIDs and managing them effectively to prevent late discovery and leakages into production Providing metrics to the business and the team that focus on quality and quality improvement

Looking for Manual tester with 0-4 years experience. Good Communication skills, attention to detail, good at analysing the requirements. Key Responsibilities: Develop and execute test plans and cases. Identify, document, and track defects and issues. Perform functional, regression, and performance testing. Collaborate with development teams to resolve issues. Ensure software meets quality standards before release. Generate testing reports and metrics. Qualifications and Skills: Bachelors degree in Computer Science or related field. Proficiency in testing tools (e.g., Selenium, JIRA). Strong knowledge of SDLC and STLC. Excellent analytical and troubleshooting skills.

As a Quality Assurance (QA) Engineer you will be instrumental in enhancing and supporting our internal libraries stability while collaborating with cross functional teams to establish test strategies, and developing automated tests. Responsibilities: Develop and execute automated tests to ensure the quality and reliability of lab services. Analyze end-user errors, feedback, and reports to identify areas for improvement. Collaborate with cross-functional teams to design and implement testing frameworks and strategies. Monitor and maintain testing systems to ensure their effectiveness and efficiency. Provide insights and recommendations based on Lab analytics and feedback data. Qualifications:...

As a Quality Supervisor/Quality Analyst, you will play a key role in ensuring that products meet all relevant quality benchmarks, regulatory standards, and customer expectations. You will collaborate with internal teams, external vendors, and regulatory stakeholders to embed compliance and quality at every stage of the product lifecycle. This is a full-time position with benefits including cell phone reimbursement. The work schedule is during day shift at an in-person work location.,

You will be responsible for quality control activities in the Tiruppur region. With 2 to 5 years of experience, you will primarily focus on Quality Control, Quality Analyst, and Trims QC. This is a permanent position open to both experienced professionals and freshers. As part of the benefits package, you can expect food provisions, leave encashment, paid time off, and Provident Fund contributions. The working schedule follows a day shift with a fixed timing. Additionally, there is a yearly bonus provided to all employees. The ideal candidate should hold a Bachelor's degree and have specific experience levels in Trims QC (2 years preferred), Quality Control (3 years preferred), and QA/QC (3 ...

International BPO Hiring for Quality Assurance / QA / Quality Analyst Min. 3 - 4 Years overall Experience (2 Years as Quality Analyst) Salary up to 6.5 LPA Mail - Qualitydemographic@gmail.com Required Candidate profile Must have 2 years of Experience as a Quality Analyst in an International BPO Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Candidate should be currently working as a Quality analyst on papers in an International Voice process. Work Location - Bangalore / Hyderabad / Gurgaon / Pune / Mumbai / Kolkata Shift - Rotational Shifts Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

We are looking for a Quality Analyst to join our team and help with testing products to meet our organization's quality standards. Your responsibilities will include performing quality tests, validating test cases before products, software, and systems are shipped to consumers, and working with a small team to ensure our products meet our organization's quality standards. As a Quality Analyst, you will be expected to identify and remedy defects within the production process, recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved, compile and analyze statistical data, ensure that user expectations are met during the testin...