352 Quality Analyst Jobs - Page 11

1. Location : Chennai & Bangalore 2. Exp : 1 - 4 Years exp in AR process and Denial management 3. Salary : Upto 47k take home 4. Interview mode : Virtual (online) 5. PF Account is mandatory 6. Shift t: Night Shift Required Candidate profile Knowledge of denials management and AR fundamentals is preferred. Experience in end-to-end RCM is preferred. Email: manijob7@gmail.com Call or Whatsapp 9989051577

Accurately transforms medical diagnoses and procedures into designated alphanumerical codes in ICD-10-CM , CPT and HCPCS codes. Ensure that the daily coding volumes for the team are turned around accurately within the specified Turnaround Time. Checking input volumes allotted by TL Coding reports as per client guidelines and coding guidelines by maintaining operational quality and productivity. Regular interaction with TL and getting feedbacks. This position requires that one performs well independently and in a collaborative manner with their entire coding team. Understands in detail the workflow, procedures and specific criteria for the assigned client. Ensures he/she meets the monthly target with above 95% accuracy consistently Attend the Weekly QA / Team meetings without fail and respond in two way communication with the Quality analyst/Team Lead. What you will Need - Minimum of 1+ Years of Experience in ED Profee coding - Should be a Certified Coder from AAPC/AHIMA - Minimum Qualification - Any Life science, Paramedical Graduates and Post Graduates Ability to communicate, have excellent interpersonal, listening skills and organizational skills. onventions especially emergency room coding, exposure to radiology , ancillary work types. What Would be nice to Have - Experience in ED Professional Coding - Ability to work with speed and accuracy. Good analytic skills and expertise to be proficient in accurately coding medical records utilizing ICD-10-CM and CPT c

Quality Analyst (Data Annotation) Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. Whats Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you wont want to miss! Interested candidates can apply directly or share their resume on Nidhi Rastogi 8630322833 nidhi.rastogi@igtolutions.com

Job Description - AR caller Minimum 1 year of experience Must worked in physician billing -CMC1500 Should have knowledge in Denials Immediate - 15 days preferable US Shift Transportation available (Within 20 km) Required Candidate profile Face to Face rounds at Bangalore @ Chennai Should have worked on appeals, AR Follow-up, refiling & denial management Job Location: Bangalore Email: manijob7@gmail.com Call / Whatsapp 9989051577

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Need English Senior Quality Analyst. 1+ yr of PPC Travel experience mandatory Night and Evening shift. Salary up to 55K cabs +meal 5 days working Call Or whatsapp your cv +918864946771 Required Candidate profile Excellent communication skills in english immediate joiners or max 10 days only travel background voice process call 8864946771 Perks and benefits both sided cabs meals

Job description Hi, We are hiring experienced customer support professionals for UK shifts (1.30pm to 10.30pm ) Experience - 1 yr & above (only from customer support background) Work from office only Shift timings - 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5 days working in a week and saturday and sunday fixed off Free cab facility provided for pick and drop(*25km radius, door step pick and drop) Good communication skill in English is required We are looking for immediate joiners only Interested candidates can Share your resume through WhatsApp to pavithra Hr -7845935727(No calls pls) Job Responsibilities: Responsible for reviewing associate's quality of phone and/or non-voice interactions based on client established quality measures. Responsible for monitoring associate's compliance to business rules and processes, and report any breaches identified. Responsible for completing monitoring forms, including comments detailing associate performance and saving all results in the database for review and reporting. Assist in making recommendations for quality assurance improvement, particularly around their workflow and knowledge guides Being able to work at speed, accurately to agreed targets Excellent analytical skills, ability to synthesize data from various sources Excellent time management and organizational skills Knowledge Basic knowledge of computers and use of software. Knowledge of quality assurance standards and methodologies, would be an advantage Education: Higher secondary & above Interested candidates kindly share your updated cv to the below contact number -(H.R PAVITHRA)- 7845935727

Designation: AR Caller / Senior AR Caller Experience: Minimum 2 years Strong understanding of UB04 claim forms and related processes Required Candidate profile Notice Period: Immediate joiners or candidates with a maximum 15-day notice period are highly preferred. Job Location Bangalore Email: manijob7@gmail.com Call or Whatsapp 9989051577

Macrosoft IT Solutions India is looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey A Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards Key responsibilities include: Developing and implementing quality control procedures Analyzing data to identify trends and areas for improvement Collaborating with cross-functional teams to resolve quality issues Documenting and communicating test results to stakeholders Participating in continuous improvement initiativesRequirements for this role include a strong attention to detail, experience with quality control methodologies, and excellent analytical and problem-solving skills

Must have Min 3yrs exp & 1+yrs exp as a Quality Analyst/ Process Trainer in International Banking Sanction Screening/ Anti Financial Crime/ KYC/ AML Fluent English US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities Participate in the design of call monitoring formats and quality standards Provide actionable data for agent improvement Coordinates and facilitates call calibration sessions for internal as well as external Monitoring calls & providing them feedback on a timely basis Prepares and analyses quality reports for management staff review Suggests training needs and developments Handling quality-related escalations & taking action against the same on a timely basis Conduct call calibration. Identifying areas to improve the overall process Preferred candidate profile Minimum 1-3 years of Experience Excellent oral and written communication skills. Excellent Analytical Skills. Good Knowledge of MS Excel (Formulas, Pivots & Charts) Good knowledge of the web applications and their functioning (Internet & Search Engines)

AR callers with Sound knowledge of Healthcare concepts, Physician billings, and end-to-end RCM knowledge (US Healthcare ) Min 1 to 5+ yrs of experience Work from Office Required Candidate profile Immediate Joiners are preferred 2-Way Cab Facility Food provided Health insurance Job Location : Hyderabad, Bangalore @ Chennai Email: manijob7@gmail.com Call or Whatsapp 9989051577

Designation: AR Caller, Senior AR Caller Experience: Minimum 2 years Hospital billing experience is preferred. Strong Physician billing experience will also be considered with Excellent communication skills. Required Candidate profile Notice Period: Immediate joiners or those with a maximum of 15 days’ notice period are highly preferred. Job Location: Bangalore Email: manijob7@gmail.com Call / Whatsapp 9989051577

Hiring for Provider credentialing SPE / SME Loc: Pan India Shift : Us shift Work mode : Work from home Years of Exp: SPE : 1.5 yrs SME : 4 yrs Skill Excellent communication with experience in handling provider credentialing via Calls SPE - 1.5 yrs of min relevant exp , SME - 4 yrs of min relevant exp Notice : Immediate to max 30 days Location : PAN India - work from home For SME, people with QA experience and client facing experience will be an added advantage For SPE, any AR with excellent communication and willing to work on credentialing will also be considered Interested candidates contact HR Hema@9136535233/ hemavathi@careerguideline.com

Development of test scripts using the automation framework maintenance Should involve in design and development of the frameworks Support the co-automation engineers and perform code review tasks Should perform feasibility and analysis of a tool by doing POCs and provide feedback in return

The responsibilities include, but are not limited to the following: Developing test plans and associated detailed test cases Responsible in using JIRA for bug management and test case management Performing peer reviews of test scripts, results and documentation Conducting functional testing new requirements and enhancements of applications Efficiently execute test cases across all functional areas of our products Create, Execute, Debug, fix and Maintenance of automation scripts and contribute towards adding new tests to the existing automated test suites using Selenium/Nightwatch/ other industry standard test automation tools for Regression purposes Responsible in creating Testing documents / artifacts covering the functionalities for the completed projects Help building / configuring continuous integration tool to reduce testing cycle Maintenance of regression test suite Work with Test Manager and build new automation solutions / Proof of Concepts to help Team Identify use cases, create test plan and create manual and automated test cases in order to report to stakeholders on the quality and reliability of our products 4-5 years of strong QA experience, SFDC application testing preferred, Experience in manual and automation testing,Experience automating test cases using Java and JavaScript, Knowledge of Selenium, Playwright, Nightwatch, or other industry standard test automation tools and technologies,agile processes

OPENINGS FOR GROUP COACH / QA / TEAM LEAD SPECIALTY IN ANESTHESIA OR SURGERY CODING OR E & M OBSERVATION CODING Location : Chennai / Hyderabad / Bangalore Required Candidate profile For more details contact: SUSHMI - 7397286767 DIVYA - 7358399847 Sindhuja - 7305158666 Rajitha - 9790878558 Varalakshmi - 6385161155

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Immediate requirement for Quality Analyst for one of the leading Insurance sector Position : Quality Analyst Experience : 3 + Years of relevant experience CTC : up to 5 LPA Location : Hyderabad Work Days / Shift : 6 Days / General RESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING ACTIONABLE INSIGHT MEASURE THE COMPLIANCE AGAINST ESTABLISHED OR DESIGNED EXPECTATIONS OF TELECALLER BEHAVIOUR ROLES AND RESPONSIBILITIES:- IMPLEMENT AND MONITOR CALL RECORDINGS AND PERFORMANCE TO ACCESS FUNCTIONALITY, RELIABILITY AND QUALITY OF THE SALES PROCESS SHOULD BE ABLE TO LEAD AND MANAGE NEW IMPLEMENTATION IN QUALITY PROCESS To IMPROVE METRICS CONSISTENTLY CONDUCT CALIBRATION SESSIONS WITH THE TELECALLERS AND TEAM LEADERS TO ENSURE SCORING IS APPROPRIATE AUDIT THE REQUIRED NUMBER OF CALLS FOR THE DAY AND ENSURE THAT THE TELECALLERS ARE CATEGORIZED UNDER X Y AND Z RESPECTIVELY INDUCTION TO BE CONDUCTED ON QUALITY PARAMETERS FOR NEW JOINERS IN NEW INDUCTION BATCH REFRESHERS TO BE CONDUCTED BASIS THE QUALITY AUDIT REPORT AND METRICS TO BE IMPROVED CREATIVE AND THOUGHTFUL ACTIVITIES TO BE CONDUCTED TO IMPROVE THE QUALITY SCORE OF THE FLOOR SKILL REQUIRED:- STRONG DATA ANALYTICAL THINKING AND PROBLEM SOLVING SKILLS STRONG STAKEHOLDER MANAGEMENT TO WORK ACROSS VERTICALS IF NEEDED MINIMUM OF 1 YEAR EXPERIENCE IN CALL CENTRE QA PROCESS TELECALLING EXPERIENCE OF 3 YEARS WOULD BE REQUIRED (ON PAPERS) PROFICIENCY IN MS EXCEL, WORD PREPARE BASIC QUALITY REPORTS PREPARATION (DAILY QUALITY DASHBOARD, CALL CALIBRATION, AGENT EVALUATION REPORT) Interested candidates share cv : busiraju.sindhu@manpower.co.in Whats app : 7013970562

We're hiring AR Associate / Senior AR Associate - Voice (AR Denial Management) Looking for Immediate Joiners Education : Any Graduate / 10+2 /Diploma (10+3) Location : Noida Note : Work from office only Designation : Associate / Senior Associate Required Candidate profile Working Time : 5.30pm to 2.30am (Only Night Shift) Working Days : Monday to Friday Experience : 1 year to 4years 2-Way Cab Health insurance Email: manijob7@gmail.com Call or Whatsapp 9989051577

Quality Analyst for Outbound Sales Process Minimum Qualifications: Graduation in any stream. Minimum of 1-year experience as a Quality Analyst, including at least 6 months in an outbound sales process. Key Responsibilities: 1. Audit and Analysis: Conduct thorough audits of outbound sales calls to ensure adherence to quality standards and processes. Analyze lead generation methods and sales processes to identify areas for improvement. Provide actionable insights and recommendations for process enhancements. 2. Reporting and Documentation: Create and maintain detailed audit dashboards and reports to track performance and compliance. Document audit findings and process improvements accurately and comprehensively. 3. Process Improvement: Develop and implement strategies to enhance the efficiency and effectiveness of the outbound sales process. Collaborate with the training and operations teams to ensure process improvements are effectively communicated and implemented. 4. Performance Monitoring: Monitor and track key performance indicators (KPIs) related to quality and process excellence. Provide regular feedback to sales agents and management based on audit findings and performance analysis. 5. Client Interaction: Engage with clients to understand their quality requirements and ensure these are met consistently. Adjust quality processes and audits based on client feedback and evolving needs. 6. Continuous Improvement: Stay updated with industry best practices and incorporate them into the quality framework. Foster a culture of continuous improvement and quality excellence within the team.

Min 1 yrs exp BPO Voice Quality Analyst on paper International Technical Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call/Whtsapp cv AMIT 8851792136, Neha 8287267407 if you have Tech Support EXP Perks and benefits PF & ESIC plus Good Leave policy

We are looking for - Night Shift Quality Analyst - AR AR Caller AR Analyst Patient Caller Multiple Positions - Attend direct walk-in - Find the address below Arzion Business Solutions - WhatsApp your updated resume to +91-9840165510 Monday - Friday - 10AM - 5PM - June Month

Role- Quality Analyst - Service Desk Experience-Min 2 Years in international BPO (Service Desk) | Technical Support | QC Tools | RCA Min. 1 Year as Quality Analyst on papers Shift- Night shift Location- Bangalore CTC- Up 6 LPA Notice- 0-30 Days WFO

Greetings From Prochant India Pvt Ltd Job Title: Openings for Quality Analyst Key Responsibilities and Duties: Quality Auditor, plans, coordinates, and implements the quality management and quality improvement programs for a healthcare facility. He/she monitors and provides assistance with quality assurance and compliance functions. Provides consultation and direction to ensure programs and services are implemented at the highest standards and patients receive the highest level of care. Ensures policies and procedures are monitored and updated to include regulatory changes. Knowledge Skills and Abilities: Exceptional typing and communication skills (verbal and written). Deep and thorough understanding of Prochant production policies and procedures. Advanced DME industry and DME billing knowledge and experience. Exceptional verbal, interpersonal, and written communication skills. Organized, detail-oriented and self-motivated. Ability to juggle multiple responsibilities. Exceptional problem-solving skills to analyze issues and identify potential liabilities. Strong leadership skills to promote personal and professional development and teamwork. Ability to maintain strong professional relationships with internal teams and management. Consistent demonstration of a professional, positive attitude. A strong, working understanding of computers and an ability to self-troubleshoot simple issues. Essential Functions: Process - Auditing complete process (Billing, Transmission and Cash). Feed Back - Send daily feedback to the respective FTEs on error Tracking - Track corrections based upon feedback given to the FTEs Reports - Weekly QA report to the respective Team Lead and Monthly reports to the Management. Monitoring - Conduct monthly QA feedback meeting with the respective teams and review with them the major errors of the team and finding solution to overcome. Training - Responsible for training newcomers based upon audit feedback. Note: QA Experience is mandatory (Exp: Min 4 years into US healthcare as an AR Caller) Benefits: Salary & Appraisal -Best in Industry Excellent learning platform with great opportunity to build career in Medical Billing Quarterly Rewards & Recognition Program Dinner for Night Shift Up front Leave Credit Accelerated career path for exceptional performers. Only 5 days working (Monday to Friday) Mode Of Interview: Virtual Contact Person: Sushil Kumar S Contact Number: 7010070581 Mail: sushilk@prochant.com