719 Quality Analyst Jobs - Page 10

Leading BPO in CHENNAI Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit p...

We are seeking an experienced Quality Analyst to join our team in Noida. The ideal candidate will have a strong background in Quality Assurance, Quality Analysis, and Customer experience. The successful candidate will be responsible for ensuring the highest standards of quality in our Contact Centre Operations and will play a vital role in driving business growth and excellence. Responsibilities Conduct call audits and quality checks to ensure adherence to quality standards Analyze call centre metrics and create reports to identify areas for improvement Develop and implement quality improvement plans to drive business excellence Collaborate with the team to ensure seamless day-to-day operati...

As a Quality Analyst Software Tester at Pinnacle Teleservices, you will be responsible for ensuring the quality of software products by conducting thorough testing and analysis. You will play a crucial role in identifying bugs, glitches, and other issues to improve the overall user experience. Your attention to detail and analytical skills will be key in maintaining the high standards of quality expected at Pinnacle Teleservices. You will be required to work closely with the development team to understand the software requirements and design test cases accordingly. Your ability to think critically and problem-solve will be essential in executing test cases effectively and efficiently. By con...

The role of Quality Analyst in our L&D team involves monitoring customer interactions such as calls, chats, and emails, auditing compliance, coaching agents, and supporting process improvement to enhance customer experience and sales efficiency. Your key responsibilities will include monitoring inbound/outbound calls for quality, compliance, and performance, providing feedback and coaching to improve agent effectiveness, conducting audits and calibrations to align quality standards, analyzing performance data (FCR, AHT, CSAT, conversion rates), and collaborating on training, scripts, and process optimization. To be successful in this role, you should have a B.Sc. Agriculture / M.Sc. Agricult...

We are looking for a detail-oriented and dedicated Quality Analyst to join our team. As a Quality Analyst, you will play a vital role in evaluating and enhancing the quality of calls made by our lead generation executives. Your responsibilities will include identifying potential issues, conducting tests, and ensuring that the quality of calls meets the required standards. Your key responsibilities will involve regular auditing of customer service calls to assess quality, adherence to policies and procedures, and the accuracy of information provided. You will provide timely and constructive feedback to agents based on call evaluations, identifying areas of improvement and recommending solutio...

Role & Responsibilities: Review and analyze Helpdesk cases, feeds, and end-to-end interactions. Identify adherence and non-adherence to quality standards and best practices. Provide constructive feedback to Helpdesk agents for performance improvement. Develop and maintain quality assurance documentation and reports. Participate in quality initiatives and process automation. Collaborate with teams to ensure consistent application of standards. Preferred Candidate Profile: Minimum 1 year as a Quality Analyst in Transactional Quality. Strong knowledge of audits, RCA methodology, and feedback mechanisms. Good understanding of 7 Quality Tools. Strong analytical and problem-solving skills. Attenti...

The company is urgently looking for a Quality Analyst with a background in the rice industry. The ideal candidate should have a graduate or post-graduate degree with a minimum of 10 years of relevant experience. This position offers a salary of 40k and is open only to male candidates. The work location is in Sonipat. Interested candidates are encouraged to share their resumes or contact the employer at 7042450076. This is a full-time position requiring a Bachelor's degree. The preferred candidate will have at least 1 year of total work experience. Please note that this job requires in-person work at the Sonipat location. For further inquiries, you can speak with the employer at +91 708295841...

As a Quality Analyst specializing in ADSEO (Safety) at ByteDance in Gurgaon, you will be a part of the Trust & Safety Team dedicated to creating a safe online environment for users to discover, create, and connect. Your role involves conducting daily audits, analyzing errors, providing feedback to teams, and implementing effective training plans to ensure adherence to policies and processes. You will also be responsible for guiding new joiners, monitoring productivity targets, and collaborating with overseas quality analysts to improve quality standards. Your qualifications include a Bachelor's degree or equivalent experience in a short video product user industry, along with at least 1 year...

Continual development to be an expert with knowledge of respective clients Credentialing specialties. Exp:1-7Years Location: Bangalore @ Noida Shift : Night Required Candidate profile 1+ years experience in provider enrollment/credentialing / Voice Process. Skill Set: EFP, EDI, ERA preferred Immediate joiners preferred Call or Whatsapp 9989051577 Email: manijob7@gmail.com

Designation: AR Caller / Senior AR Caller Experience: Minimum 1 years in Hospital billing preferred. Strong understanding of UB04 claim forms and related processes Required Candidate profile Notice Period: Immediate joiners or candidates with a maximum 15-day notice period are highly preferred. Job Location Bangalore, Chennai & Noida Email: manijob7@gmail.com Call or Whatsapp 9989051577

Designation: AR Caller / Senior AR Caller Experience: Minimum 1 years Strong understanding of UB04 claim forms and related processes Required Candidate profile Notice Period: Immediate joiners or candidates with a maximum 15-day notice period are highly preferred. Job Location Bangalore Email: manijob7@gmail.com Call or Whatsapp 9989051577

EbizON is looking for a Quality Analyst (Manual testing) to join our Technology team in Noida office. Roles & Responsibilities: Work with the development teams to ensure each release meets high quality standards Create test plans and test cases from wire frames Execute manual test cases, report and track issues in ticketing systems, and verify fixes Building a strong working relationship with all the teams Requirements: Atleast 0-2 years of experience Should have good communication skills Should have experience in Usability testing, UI testing and writing Test cases Should have Web application and Mobile testing experience Must have good Analytical skills (i.e should be able to well understa...

EbizON is looking for a Quality Analyst (Manual testing) to join our Technology team in Noida office. Roles & Responsibilities: Work with the development teams to ensure each release meets high quality standards Create test plans and test cases from wire frames Execute manual test cases, report and track issues in ticketing systems, and verify fixes Building a strong working relationship with all the teams Requirements: Atleast 0-2 years of experience Should have good communication skills Should have experience in Usability testing, UI testing and writing Test cases Should have Web application and Mobile testing experience Must have good Analytical skills (i.e should be able to well understa...

Job Description: NTT DATA is seeking a Core SME - Data migration to join the team in Noida, Uttar Pradesh, India. As a QA Data Migration - Core Banking (Transact) professional, you will be responsible for ensuring data integrity and quality during migration from legacy systems to new platforms in the banking sector. Your key responsibilities will include developing and executing test plans, test cases, and test scripts to validate data accuracy and completeness, collaborating with cross-functional teams to resolve data quality issues, validating data migrated to new systems, and identifying and tracking defects found during testing. You should have 8-10 years of overall experience with a min...

Urgent hiring for Specialist quality for claims adjudication from US Healthcare. Looking for immediate joiners or less than 30 days' notice period. Interested folks can reach out to below mentions contact persons. Quality Analyst Claims Adjudication (US Healthcare) Experience: 4 years Location: Indore, Coimbatore, Bangalore Department: Claims Operations Role Summary: A results-driven Quality Analyst with 4 years of experience in US healthcare claims adjudication. Proficient in conducting audits, ensuring compliance, and improving accuracy in claims processing. Skilled in applying 7 QC tools, Root Cause Analysis (RCA), Corrective & Preventive Actions (CAPA), and Six Sigma methodologies to dri...

Audit recruiter and candidate conversations to assess communication quality, compliance, and professionalism. Provide constructive feedback and actionable improvement plans to recruiters. Conduct onboarding and training sessions for new recruitment team members. Create and present training decks and process documents (PowerPoint/Google Slides). Monitor training effectiveness and suggest improvements for better outcomes. Collaborate with internal teams to support ongoing quality control and team development. What We re Looking For: 2 3 years of experience as an HR Trainer, Recruitment Quality Analyst, or in a similar HR/recruitment training role. Strong communication, observation, and feedbac...

We are looking for a Quality Analyst Engineer, who can create an end-to-end test plan, can execute all activities in the plan. Ensure functionality, performance, reliability, stability and compatibility with other legacy and / or external system.", "experience": " B.Tech. /B.E. /M.Tech. / MCA. Minimum 2 years of experience in Manual Testing Automation Testing. ", "responsibilities": " Develop a good understanding of the Business and System(s) under test. Understand the project requirements and test plan. Design and document test cases based on the specifications. Document test procedures, test steps and expected results to ensure maximum test coverage. Adhere to the project testing schedules...

Need Grads min 1yr of relevant exp on paper only from International Salary up to 6.5lpa (QA), up to 8lpa (TL) Location- Pune/ Mumbai Work from Office Excellent comms skills Call for more details:- HR Ritika Sharma- 9289133009 HR Shruti- 8826800366

Role Overview: We are looking for an experienced Quality Manager to lead our quality assurance function across both call monitoring and data quality audits. This leadership role involves managing the QA team, overseeing quality processes for the Appointment Generation (AG) teams calls, and ensuring the accuracy and integrity of data from CDQA and other departments. The ideal candidate will be a strategic thinker, capable of implementing scalable quality frameworks, driving continuous improvement, and ensuring our output meets or exceeds client expectations. Key Responsibilities: Leadership & Team Management: Lead, mentor, and develop the QA team to deliver consistent, high-quality performanc...

Continual development to be an expert with knowledge of respective clients Credentialing specialties. Exp:1-7Years Location: Bangalore @ Noida Shift : Night Required Candidate profile 1+ years experience in provider enrollment/credentialing / Voice Process. Skill Set: EFP, EDI, ERA preferred Immediate joiners preferred Call or Whatsapp 9989051577 Email: manijob7@gmail.com

Experience: 1-2 years in AR calling (US healthcare) Exp in denial management and handling AR calls Exp with healthcare billing software Ensure accurate & timely follow up where required. Required Candidate profile Immediate Joiners are preferred Should have worked on appeals, AR Follow-up, refiling & denial management Job Location: Mysore, Bangalore Chennai Email: manijob7@gmail.com Call or Whatsapp 9989051577

Designation: AR Caller / Senior AR Caller 1 year to 4 years of experience in AR Calling and should be flexible for night shifts. Experience working with US-based insurance companies and understanding of CPT, ICD-10, and modifiers. Required Candidate profile Notice Period: Immediate joiners or candidates with a maximum 15-day notice period are highly preferred. Job Location Bangalore / Chennai / Noida Email: manijob7@gmail.com Call or Whatsapp 9989051577

You will be responsible for maintaining the highest quality standards in email and chat support processes as a Quality Analyst. Your role will involve monitoring, evaluating, and enhancing customer interactions through email and chat channels to ensure exceptional experiences and adherence to company guidelines. Your key responsibilities will include reviewing and assessing email and chat interactions for compliance with company policies, identifying areas for improvement in agent responses, providing constructive feedback to agents, collaborating with team leads and trainers on coaching strategies, analyzing quality reports to identify trends and recurring issues, presenting insights and re...

Plan, lead, and communicate QA strategy effectively within the team. Contribute across the delivery process in a cross-functional team. Apply critical thinking to UX research, BA findings, and product insights. Understand and adapt to Agile/Lean/Kanban methodologies. Facilitate team activities like story kickoffs, bug bashes, retrospectives, and tech reviews. Identify gaps and improvements through exploratory testing. Engage with users to bring a broader perspective to product development. Focus on defect prevention and retrospection for continuous improvement. Participate in architecture discussions and contribute meaningfully. Experience, skills and qualifications 8+ Years of experience. E...

Quality Analysts will be responsible for testing surveys and edits to surveys, to ensure upmost quality standards are met and clients are not exposed to programming errors. They will also be asked to coordinate with programmers and project managers in managing timelines and responsibilities, ensuring change management processes are being followed. Expectations would be to manage medium-complexity projects alone, and hard-complexity projects with assistance from senior team members. Must be able to follow processes and accept constructive feedback on performance. Maintain low error rates by paying close attention to detail and accuracy. Must be willing to learn new processes and systems with ...