352 Quality Analyst Jobs - Page 10

Role: Assistant Delivery Manager | Domain: Operation coding SQ function | Reporting: Delivery Manager or above Role summary: The Assistant Manager of Medical Coding Quality is responsible for overseeing and enhancing the accuracy, compliance, and overall quality of medical coding operations. This role involves managing a team of coding professionals, ensuring adherence to regulatory standards, and implementing quality assurance processes. The Senior Manager will collaborate with cross-functional teams to optimize coding practices, support revenue cycle operations, and mitigate compliance risks. Education Experience & Other requirements Graduation: Any Coding certification: CPC or Any Relevant Certification equivalent to Cpc Specialization: HCC Must have minimum 10 years of experience Should have HCC Fluent in communication Should have GB certification or should have good exposure to quality principles Key Responsibilities: 1. Quality Assurance and Compliance: Develop and implement medical coding quality standards and audit processes to ensure coding accuracy and compliance with ICD, CPT, and HCPCS coding guidelines. Stay updated on changes in regulatory requirements, payer policies, and coding best practices. Monitor and enforce compliance with HIPAA, CMS, and other applicable regulations. 2. Team Leadership and Development: Lead and mentor a team of quality analysts, fostering a culture of continuous learning and improvement. Conduct performance evaluations, provide feedback, and design individualized development plans. Coordinate training programs for QAs to enhance proficiency and maintain certifications. 3. Operational Excellence: Analyse coding accuracy rates and error trends and develop action plans to address gaps. Collaborate with cross functional teams to resolve discrepancies and optimize processes. Establish and track key performance indicators (KPIs) related to coding quality and process improvement. 4. Data Analysis and Reporting: Provide regular reports on coding quality metrics to leadership, highlighting trends, issues, and recommended improvements. Conduct root cause analysis of errors to identify systemic issues and propose solutions. 5. Process Improvement: Identify opportunities for process improvements to enhance coding accuracy, reduce denials, and improve claim turnaround times. Skills: Strong understanding of coding guidelines, compliance standards, and regulatory requirements. Exceptional leadership, communication, and interpersonal skills. Proficiency in coding software, EHR systems, and data analytics tools. An analytical mindset with the ability to interpret complex data and drive actionable insights. Key Competencies: Attention to detail and commitment to high-quality standards. Problem-solving and critical thinking abilities. Ability to manage multiple priorities in a fast-paced environment. Collaborative and proactive approach to cross-functional team interactions. If interested to apply, email your resume to mega.k@accesshealthcare.com Contact: 7305291728

Positions: Quality Analyst - Charge Entry-2 Quality Analyst - AR Calling-2 Job Responsibilities: Meet daily with Team leaders/Supervisor and/or teammates to review previous day quality results. • Highlight potential issues in the operations to management • Work closely with new hires, anyone new to a process, or having difficulty with errors to ensure quality work is produced in future. • Trending errors to determine training opportunities • May provide small group or on-on-one training/cross-training • Develop recommendations for corrective action based on quality issues • Maintain current knowledge of billing requirements and system practices. This also includes making recommendations for new procedures. • Maintain and update Business Rule and Standard Operating Procedures as needed • Must be able to meet established production and quality standards. • May be working processes in times of backlog to help team maintain production requirements. • Maintain and track accuracy rates for all customers. Requirements: • 3+ years Medical Healthcare billing or Healthcare billing customer service experience • Proficiency in Microsoft Word and Excel as well as Internet/Web applications • Strong knowledge of Medical Billing System processes and the Revenue Cycle Management with a demonstrated understanding of how system impacts patient, client and insurance billing. • Must possess excellent interpersonal skills and the ability to work with others in a positive manner in both written and verbal communication. • High degree of accuracy, attention to detail, and organizational skills. • Excellent problem solving and decision-making skills. • Ability to work in a fast paced environment and meet deadlines

Job Title: Quality Analyst Job Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements. Role and Key responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills and knowledge: Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines of deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal.

Requirements & Eligibility: Good communication skills (verbal and written). Must be willing to work a 9-hour rotational shift anytime between 7:00 a.m. to 10:00 p.m. (Sunday working required). Ability to handle pressure and adapt to work requirements. The candidate should be available to work from office. The Key Responsibility Areas will be: Call Monitoring Providing feedback for monitored calls. Preparing reports on quality and variance in calibrations Performing activities such as live audits, side-by-side barging, and floor walks to monitor the process and identify areas for improvement. Conducting sessions such as tape reviews, briefings, and calibrations for standardization. Initiating process improvement initiatives. Completing assignments given by the team. Receive and document customer complaints through various channels (phone, email, online platforms). Investigate the nature of each complaint to understand the issues raised. Analyze complaint data to identify trends, patterns, and root causes. Collaborate with relevant departments to gather information and insights. Maintain detailed records of customer complaints, investigations, and resolutions. Prepare and submit reports to management highlighting key findings and recommendations. Communicate with customers to acknowledge their complaints and provide updates on the investigation and resolution process. Collaborate with internal teams to facilitate effective communication and resolution. Work with relevant departments to develop and implement solutions to address identified issues. Ensure timely resolution of complaints while adhering to organizational policies and procedures. Identify opportunities for process improvement based on recurring complaints. Collaborate with teams to implement changes that prevent future complaints. Ensure compliance with industry regulations and standards in handling and resolving customer complaints. Monitor and evaluate customer satisfaction levels through feedback and follow-up surveys. Implement measures to enhance overall customer satisfaction and loyalty. Prepare regular reports for management summarizing complaint data, trends, and resolutions. Provide training to staff on effective complaint resolution techniques. Promote a customer-focused culture within the organization. You can share your resume on, WhatsApp 8779797282 Anjali Maurya Mail amaurya1@europ-assistance.in

*Independently develop, automate and execute test plans to meet and increase automated testing coverage in our pipelines. *A minimum of 3 years professional experience in machine learning or data science roles,

Roles and Responsibilities Monitor the voice (Inbound & Outbound) & non voice (Chat and Email) responses to access the associates demeanour, technical accuracy, customer services performance & procedures. Identify and remedy defects within the production process. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Compile and analyse statistical data. Participating in design of call monitoring formats and quality standards. Performing call monitoring, identifying errors and best practices on the call. Documenting call behaviours and giving appropriate feedback to the customer service agents. Applying 80:20 rules while giving feedback to the agent, discussing the call and creating an action plan with timelines. Identifying call drivers and reporting to Quality TL/Manager. Using appropriate data management system to compile and track performance at team and individual level. Participating and facilitating Calibrations sessions to check understanding and maintain consistency with feedback. Providing training team with actionable data as and when required. Providing feedback to Call Centre team leaders and managers. Preparing and analysing internal and external quality reports / presentations for management staff review. Performing translations, IVR recordings and language assessments. Regular meetings with Quality manager & Training Manager. Authorities responsible to audit calls, monitor Voice/ Email Conversation and accurately measure qualitative performance of a team. Qualifications / Certifications Education: Graduation Skills & Abilities: Good understanding on basic Quality tools. Should know feedback mechanism. An Analytical Approach. Keen Perception. Genuine Curiosity & Positive Outlook. Proficiency in MS Office (Word, Excel, and Power point). Language proficiency - English, Hindi & Telugu if any other reginal language will be an added advantage. Exceptional Communication Skills. Certifications: If Any. Experience: Min 1+ Year experience. Job location: Madhapur, Hyderabad Workdays: 6 days a week Interested candidates please send resume to shruthi_beulah@apollohospitals.com or WhatsApp CV to 8639839227

Hi All, We infinx healthcare hiring Quality Analyst for our AR department, interested candidates can apply via jeeviya.s@infinx.com.Please find the JD below. JD: Minimum 4 yrs experience in denial management is must. 1yr experience in quality department is mandate Notice period accepted, immediate joining is an added advantage. Night Shift - work from office - Hyderabad. Regards, HR Team.

Min Exp 1 year in international BPO as QA. Night shifts both side cabs Salary upto 40 K Also, required US Travel Quality Analyst from Travel process night shifts salary upto 45 K Required Candidate profile location Gurgoan call / whats app 7840005099

Noida Location Quality Analyst Voice required Min Exp 3 years in call center and 1 year as Quality analyst (voice) mandate Salary QA 25k to 32k(inhand) Qualification - Graduate 6 days working self transport Call 9953434201 / 8929004237 Required Candidate profile Location Noida Salary Between 25k to 32k 6 days working call Rahul 9953434201/ Richa 8929004237 Role Quality Analyst

Min 1 yrs exp BPO Voice Quality Analyst on paper International Banking Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call/Whtsapp cv if you have Banking Process exp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Min 1 yrs exp BPO Voice Quality Analyst on paper International Banking Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call/Whtsapp cv AMIT 8851792136, Neha 8287267407 if you have Tech Support EXP Perks and benefits PF & ESIC plus Good Leave policy

Job Description Explore the Quality Analyst Team Lead Role: We re in search of a meticulous Project Manager to guide projects from start to finish. As a Technical Project Manager, you ll manage budgets, enforce timelines, and provide leadership to the team. Success in this role demands exceptional organization, adept multitasking, and the ability to thrive under pressure. Join us for a rewarding journey! About Webguruz: Webguruz Technologies Pvt. Ltd. is a respected Web Application Development and Solutions Company which focuses on quality work and satisfaction of the clients. Our Team gets the best of opportunities to work on the best and latest technologies. We have been in the industry from last 15 years. We have provided the best of working culture around the city. Come and Join us to become the part of one of the best teams and excel in your career like never before. Skills Experience: Project Management: Proficiently oversee projects, from planning to execution, ensuring seamless delivery. Budget Control: Skillfully manage project finances, optimizing resource allocation and cost-effectiveness. Leadership: Provide strong guidance and mentorship to team members, fostering a productive atmosphere. Critical Thinking: Analyze complex challenges, developing innovative solutions to ensure project success. Effective Communication: Communicate with stakeholders, teams, and clients, facilitating clear understanding and collaboration. Academic Qualifications: BE, BTECH, MTECH, BCA, MCA, MSc (Bachelor s Preferred), BSC (Computer-Science), Diploma in Computer-Science. Benefits: Competitive salary better than market standards 5 Days working culture Working in a creative and enthusiastic international environment Modern equipment and office Paid day off on birthdays, and for the National holidays Join a team where you can grow and expand your professional experience A place where you can express your opinions and improve your knowledge base daily Working with awesome technologies Great friendly working environment Professional Atmosphere Meet creative people Competitive compensation Interview Process: 1st Round: Telephonic Filtering round with HR team for initial screening. 2ndRound: Face to Face round which includes aptitude test followed by the Basic Written/Verbal Technology Test. 3rd Round: Practical Technology Test. 4thRound: Final HR Round. Share JD Other Active Jobs Team Review What our team says about us A business that lacks ethics is short-lived, and one thing that we stand by is the business ethics that we follow ardently. Of course, we are here to make money, but more than that. One I joined this company 1 Year ago and found it really professional and friendly. Everyone is very helpful and supportive, and knowledgeable and they resolve all the queries and questions. This company has plenty of projects to work on as they have clients all over the world - Kanik Working with Webguruz had been an incredible experience for me. It was one of the best decision I made. This company was working on a large project for me, and they delivered on time. They provided excellent service and assistance. Id want to work with Webguruz Technologies again. - Manish Khullar "One thing I love about this company is we dont shy away from feedback. We tell people what they need to know to be the best version of themselves and I really appreciate that." Very good work culture - Mohammad Kalimullah I have been working with Webguruz for over 6 months now and throughout this period, I have only grown professionally. Theres so much to work on and learn from the seniors. Every day is a new day exposing you to the wealth of knowledge and skills you can acquire while working on real-world projects. Very much satisfied with what this organization has to offer to its employees. Cant ask for more. - Mohit Bhatt Webguruz Technologies a company that allows you to grow and enhance your skills. The office environment is extremely comfortable. Seniors here are always ready to help. I am learning alot and feeling fulfilled with skills.

Need English Senior Quality Analyst. 1+ yr of PPC Travel experience mandatory Night and Evening shift. Salary up to 45K cabs +meal 5 days working Call Or whatsapp your cv +918864946771 Required Candidate profile Excellent communication skills in english immediate joiners or max 10 days only travel background voice process call 8864946771 Perks and benefits both sided cabs meals

To do the minimum number of audits on a daily, weekly monthly basis as per the agreed target/categorization. To close the feedback within the TAT To Login and take calls to have a first-hand experience of how the customer behaves. To publish the reports on a timely basis and as per the agreed TAT To participate in calibration ensure that the variance remains under control within the limit. To take briefings regularly based on audit findings. To take extra initiatives for process improvement.

Designation: AR Caller, Senior AR Caller Experience: Minimum 2 years Hospital billing experience is preferred. Strong Physician billing experience will also be considered with Excellent communication skills. Required Candidate profile Notice Period: Immediate joiners or those with a maximum of 15 days’ notice period are highly preferred. Job Location: Noida Email: manijob7@gmail.com Call / Whatsapp 9989051577

Job Description - AR caller Minimum 1 year of experience Must worked in physician billing -CMC1500 Should have knowledge in Denials Immediate - 15 days preferable US Shift Transportation available (Within 20 km) Required Candidate profile Face to Face rounds at Bangalore @ Chennai Should have worked on appeals, AR Follow-up, refiling & denial management Job Location: Bangalore Email: manijob7@gmail.com Call / Whatsapp 9989051577

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Technical Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp only if you have Tech support process exp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

JD- ITIL ITSM IT service desk quality analyst

Contact insurance companies for further explanation of denials & underpayments Should have experience working with Multiple Denials. Take appropriate action on claims to guarantee resolution. Ensure accurate & timely follow up where required. Required Candidate profile Immediate Joiners are preferred Should have worked on appeals, AR Follow-up, refiling & denial management Job Location: Mysore, Bangalore Chennai Email: manijob7@gmail.com Call or Whatsapp 9989051577

Hi, We are hiring for ITES Company for Associate/Sr Associate - Quality Analyst/Reporting Role. Overview Quality Analyst / Reporting is a professional responsible for ensuring that products, services, or software meet defined quality standards, regulatory requirements, and customer expectations. Key responsibilities include conducting quality checks, managing the feedback loop, preparing daily/weekly reports, performing cross-calibration with clients, leading team huddles, and handling customer complaints. The role also involves applying Lean & Six Sigma methodologies to improve processes, tracking customer-based quality parameters, and ensuring customer data privacy. A deep understanding of utilities and a focus on overall customer experience are crucial Key Skills: a) Min 1 Year Experience in MIS Reporting b) Any Graduate c) Knowledge of Dashboards To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Kolkata) Type : Job Code # 232 Job description: Any Graduate with 1 year of relevant experience in reporting or MIS role is preferred. Respond to queries, handle level 1 escalations, and provide solutions for closure of open points Timely escalation of issues to the operation manager Preparation of MIS as per customer requirement Ensure the team is compliant with all quality requirements Monitoring daily dashboard and bringing in necessary preventive measures through detailed error analysis Involvement in project management reviews to understand the health of the unit and adopt necessary controls Ensure preparation of training and development plan for all the team members Should perform regular reviews with team members Undertake appraisal activity for associates, and provide necessary feedback and support in terms of career progression Manage absenteeism and attrition in a team effectively Engage and interact with customers to understand requirements and provide solutions

Dear Coder's Greetings From Qway Technologies Hiring for Medical Coder's Experience Required: 4 to 10 Yrs Location: Chennai (Guindy) Salary: As per Norms Notice Period: 15 Days Max Required Speciality: Surgery Auditor. Flexible towards shift timings Must be a good team player Looking for Immediate joiners Interview Mode: Online Interview If you are interested, please share your updated resume below Whatsapp Number. Sreejith - 7397746781 Contact us on Monday to Friday between 11.30 am to 8.30 pm Regards HR Team Qway Technologies

Create how to guides, training material & documentation Provide end-user support for Jira/Confluence Help teams adopt collaboration tools effectively Work closely with non-IT stakeholders Strong understanding of Jira & Confluence documentation skills Required Candidate profile Hands-on with JIRA & Confluence Strong communication & stakeholder management Experience in training & onboarding Develop and Provide training ensuring users are empowered & confident in their usage.

We are pleased to inform you that we are organizing a Mega Walk-In Drive at our Bangalore office starting from 5 PM onwards for Exp AR Callers. Min 1 to 5+ yrs of experience Work from Office Required Candidate profile Immediate Joiners are preferred 2-Way Cab Facility Food provided Health insurance Job Location : Bangalore @ Chennai Email: manijob7@gmail.com Call or Whatsapp 9989051577