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0.0 - 3.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Skygate consulting is looking for Customer Support Professional to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team
Posted 5 days ago
2.0 - 7.0 years
3 - 6 Lacs
Noida, Ghaziabad
Work from Office
Monitor and ensure the quality of materials and workmanship across all construction activities including structural and finishing work. Supervise RMC (Ready-Mix Concrete) plant operationsmix design verification, cube testing, batching process, and consistency checks. Conduct on-site and off-site material testing (cement, sand, aggregates, steel, concrete) in accordance with IS codes and project specifications. Ensure compliance with project QA/QC plans, construction drawings, and technical specifications. Maintain all QA/QC documentation such as test reports, inspection records, checklists, and NCRs. Coordinate with site engineers, labs, contractors, and vendors to ensure quality adherence and resolution of quality-related issues. Carry out audits and participate in snagging/de-snagging processes during handover stages. Report any deviations from quality standards and ensure timely implementation of corrective actions.
Posted 5 days ago
1.0 - 5.0 years
0 - 3 Lacs
Gandhinagar
Work from Office
About Company:- A renowned name, Sahajanand Laser Technology Ltd. situated at Gandhinagar, Gujarat is a Pioneer in the manufacturing of laser marking & and engraving, laser cutting, laser welding, and solar cell scribing / micro-machining systems in the industrial segment. Fiber laser marking system with automation like Laser Marking for Bearing, Laser Marking for Piston rings, Laser Marking for Valves, Laser Marking for Nozzles, and Laser Marking for jewelry. Kindly go through our websites mentioned below for further details. Website: http://www.sltl.com/ Roles & Responsibility: To prepare and review test plan of incoming raw material. To prepare corrective action required at vendor place. To inspect SFG and FG as per plan. To prepare and analyze nonconformity during in process inspection. To verify specification as committed to customer or required for operation of machine. To do QC analysis using QC tools like Pareto analysis etc. To maintain and revise all document as per ISO 9001-2015 requirement. To validate the new inspection and testing process. To prepare test method of BO items and in house developed item/machines To review calibration plan and follow up with department for calibration To take follow-up with vendors for swift repair on quality issues. Authority: Review the test plan & provide feedback To implement corrective action at Vendor end to improve his process. To hold the defective part at receiving, SFG & FG stage. Initiate corrective actions for disposition of non-conforming products. Identify resource requirements for attaining measuring products. Decide the calibration frequency and arrange to calibrate the inspection, measuring and test instruments of the Q.C. dept. Assess the calibration results and conclude the corrective actions. Necessary feedbacks in consultation with Production, Service & Marketing to Design for continuous improvement. To explore the required preventive actions. Skill/Knowledge Required: Diploma/Bachelor of engineering in Mechanical/Electrical/Electronics/Mechatronics. 1 Yearswork experience in Quality control/Quality Assurance field. Practical knowledge of manufacturing processes/electronic components. Should have knowledge of inspection Gauges & Measuring instruments. Knowledge about Quality control tools, Problem solving tools. Can read, write & speak English. Should have knowledge of Mechanical drawing / Electrical diagrams. Location - Gandhinagar Bus Facility available from Bapunagar and Thaltej
Posted 5 days ago
5.0 - 8.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Position Summary: As a QA, you will be responsible for team handling, work allocation, client interactions and generate, distribute RCM metrics reports to the leadership team. Excellent communication skills, attention to detail, and strong technical and problem solving skills are essential aspects of this role. JOB DETAILS: • Experience in handling a team / group of 15 to 20 FTEs • Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review • Very good understanding of RCM metrics like Days in AR, Ageing above 90 days, Collections and bad debt • Periodically review teams performance and recommend performance improvement plan wherever required • Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel • Identify trends and patterns from the generated reports and initiate action plan to resolve the AR issues • Responsible for work allocation / distribution to the team and monitor the team work • Create and maintain daily operational scorecards to track and report KPIs; assist in volume forecast and capacity planning as required • Generate and distribute management reports in accurate and timely manner • Perform data analysis for generating reports on periodic basis including adhocs • Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation • Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes • Able to interact with the client effectively • Willing to work in night shift / US timings QUALIFICATIONS: 5+ years of industry experience • 3+ year Experience in relevant billing functions is a must • Proficient in MS Excel and creating Excel macros • Strong ability to analyze raw data, draw conclusions and develop actionable recommendations • Ability to handle multiple tasks of reporting simultaneously • Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities. Solid verbal and written communication skills are required. Education/Certifications: • Graduate in any disclipline.
Posted 5 days ago
8.0 - 10.0 years
3 - 4 Lacs
Dharuhera
Work from Office
Requirements: 1. Deep understanding of GDC fundamentals including mold design, metal flow, solidification, casting defects, etc. 2. Minimum 8–10 years’ experience in QA/QC in a foundry environment (preferably aluminum or non-ferrous GDC). 3. Proficiency in 7 QC tools, PFMEA, Control Plans, MSA (Measurement System Analysis), and SPC. 4. Ability to identify, analyze, and resolve casting defects like porosity, shrinkage, cold shut, etc. 5. Knowledge of Non-Destructive Testing (Dye Penetrant, X-ray) and use of CMM, Vernier, gauges, etc. 6. Familiar with IATF 16949, ISO 9001, and customer-specific requirements (e.g., PPAP, APQP). 7. Experience in handling customer audits, complaints, and implementation of Corrective and Preventive Actions. 8. Conducting internal audits, driving continual improvement, and leading Kaizen/5S/QCC activities. 9. Capable of managing QA/QC teams, training inspectors, and setting departmental KPIs. 10. Well-versed in documentation practices like Control Plans, Process Flow Charts, Work Instructions, and MIS reporting 11. RBA analysis 12. Knowledge about ISO9001 & IATF audit 13. Knowledge about ISO14001 & ISO 45001
Posted 5 days ago
5.0 - 10.0 years
4 - 7 Lacs
Kolkata
Work from Office
monitoring and evaluating of calls ensure quality standards identifying gaps in call handling analyzing performance metrics implementing effective solutions exp. in inside sales required Collab with sales & CRM teams to provide actionable feedback
Posted 5 days ago
1.0 - 6.0 years
1 - 3 Lacs
Pune
Work from Office
Responsibilities: * Conduct call audits using QC tools * Provide feedback on quality performance * Monitor calls for compliance with standards * Ensure high call quality through analysis and checks *Arranging training as per required Assistive technologies
Posted 5 days ago
8.0 - 12.0 years
6 - 8 Lacs
Tumkur
Work from Office
Job Description: Quality Manager – FIBC Manufacturing Company (Tumkur) Company: Reputed & Leading FIBC Manufacturing Company Location: Tumkur, Karnataka Position: Quality Manager Experience: 10+ Years in Polymer Manufacturing Educational Qualification: CIPET Pass-out (Mandatory) Job Summary: We are looking for an experienced and skilled Quality Manager to lead the quality assurance and control functions for a reputed FIBC manufacturing company located in Tumkur. The ideal candidate must have a strong background in polymer manufacturing involving PP, UV, LDPE, etc., and experience in managing multiple manufacturing units and a testing laboratory. Key Responsibilities: 1. Quality Management & Assurance: Develop and implement quality assurance policies, standards, and procedures. Ensure compliance with industry standards and customer requirements for FIBC manufacturing. Monitor product quality throughout the manufacturing process including PP Tape Extrusion, LDPE Blown Film Extrusion, and Circular Power Loom Weaving. 2. Testing Lab Management: Oversee testing laboratories and ensure all testing protocols are followed accurately. Maintain records of quality tests and analyze data for process improvements. Ensure calibration and maintenance of testing equipment. 3. Multi-Plant Quality Control: Manage and ensure quality standards across 4 manufacturing plants. Coordinate with plant managers and production teams to implement effective quality control measures. Conduct periodic quality audits and drive continuous improvement initiatives. 4. Process Optimization & Improvement: Identify areas of improvement in manufacturing processes to enhance quality and productivity. Implement Lean, Six Sigma, and other quality improvement methodologies. 5. Customer Interaction & Complaint Resolution: Address customer quality-related issues and ensure timely resolution. Participate in customer audits and provide necessary documentation. 6. Training & Development: Provide training to quality personnel and ensure skill enhancement. Promote a culture of quality consciousness across all levels of the organization. Requirements: Educational Qualification: CIPET pass-out (Mandatory). Experience: Minimum 10 years of proven experience in polymer manufacturing involving PP, UV, LDPE, etc. Technical Expertise: Strong knowledge of PP Tape Extrusion, LDPE Blown Film Extrusion, and Power Circular Loom Weaving processes. Multi-Plant Management: Ability to handle quality operations across 4 manufacturing plants effectively. Testing Lab Management: Experience in managing testing labs and maintaining testing protocols. Communication Skills: Excellent verbal and written communication skills. Leadership Skills: Strong leadership and team management abilities. Problem-Solving: Analytical mindset to identify and solve quality-related issues promptly. Certifications (Preferred): Six Sigma Green belt, ISO Quality Management Systems, or relevant certifications. Salary: Competitive and commensurate with experience.
Posted 5 days ago
2.0 - 3.0 years
2 - 6 Lacs
Bengaluru
Work from Office
ENVIRONMENTAL HEALTH AND SAFETY RESEARCH & DEVELOPMENT CENTRE is looking for Food Analyst to join our dynamic team and embark on a rewarding career journey Product Development: Work on the creation of new food products or the improvement of existing ones. This involves experimenting with ingredients, flavors, textures, and formulations to develop appealing and marketable products. Quality Control: Monitor and assess the quality and safety of food products through various analytical and sensory testing methods. Ensure products meet regulatory standards and quality specifications. Food Testing: Conduct laboratory tests and analyses on food samples to check for factors such as nutritional content, microbiological safety, chemical composition, and sensory attributes (taste, texture, aroma). Regulatory Compliance: Stay updated on food safety regulations and ensure that food products meet all legal requirements, labeling regulations, and health standards. Microbiological Analysis: Examine food samples for the presence of pathogens, spoilage microorganisms, and other contaminants to ensure food safety. Chemical Analysis: Conduct chemical analyses to determine the composition and content of nutrients, additives, preservatives, and other chemical compounds in food products. Sensory Evaluation: Organize sensory panels or consumer taste tests to assess the taste, texture, color, and aroma of food products. Use this information to make improvements. Shelf-Life Testing: Evaluate and determine the shelf life of food products by monitoring their stability and quality over time. Qualification : MSC / BSc/M.Tech Work Experience : Experience require in NABL and BIS Audit, FSSAI Documentationc)Validation, Preparation of SOP
Posted 5 days ago
7.0 - 8.0 years
5 - 9 Lacs
Bengaluru
Work from Office
ENVIRONMENTAL HEALTH AND SAFETY RESEARCH & DEVELOPMENT CENTRE is looking for Quality Manager to join our dynamic team and embark on a rewarding career journey Develop and implement quality management systems and processes. Conduct quality audits and inspections. Monitor and analyze quality performance metrics. Collaborate with cross-functional teams to address quality issues. Provide training and support on quality standards and procedures. Ensure compliance with regulatory and quality standards. Stay updated with industry trends and best practices in quality management. Qualification : M.Sc / Phd / M.Tech
Posted 5 days ago
1.0 - 3.0 years
3 - 6 Lacs
Vadodara
Work from Office
Exemed Pharmaceuticals is looking for QC Officer- Luna to join our dynamic team and embark on a rewarding career journey Quality Testing and Inspection:Perform routine and ad-hoc quality tests and inspections on raw materials, intermediate products, and finished goods Utilize various testing methods and equipment to assess product/service quality and performance Record and document test results accurately and in accordance with established procedures and protocols Quality Assurance Procedures:Implement and enforce quality assurance procedures and standards to ensure compliance with regulatory requirements and industry best practices Develop and update quality control documentation, including standard operating procedures (SOPs), work instructions, and quality manuals Identify areas for process improvement and recommend corrective actions to address quality issues Non-Conformance Management:Investigate and document non-conformances, deviations, and quality incidents Collaborate with cross-functional teams to identify root causes of quality issues and implement corrective and preventive actions (CAPAs) Monitor and track the effectiveness of CAPAs to prevent recurrence of quality problems Quality Metrics and Reporting:Monitor and analyze quality metrics and key performance indicators (KPIs) to assess process performance and product/service quality Prepare and present quality reports and dashboards to management and stakeholders Provide insights and recommendations for continuous improvement based on quality data analysis Training and Compliance:Provide training and guidance to staff on quality control procedures, methods, and best practices Ensure compliance with regulatory requirements, quality standards, and industry regulations Participate in internal and external audits, inspections, and quality assessments as needed
Posted 6 days ago
5.0 - 10.0 years
8 - 12 Lacs
Nashik
Work from Office
Lead the QA/QC team to implement and maintain a robust Quality Management System. Conduct quality checks and audits for pressure vessels, heat exchangers, reactors, and columns to ensure compliance with standards. Develop and enforce quality control procedures and guidelines across all projects. Investigate and resolve quality issues, providing corrective and preventive solutions. Prepare quality documentation, reports, and certifications required for clients and regulatory authorities. Qualification: BE-Mechanical
Posted 6 days ago
3.0 - 8.0 years
8 - 16 Lacs
Bengaluru, Delhi / NCR, Mumbai (All Areas)
Work from Office
Job Description Application Engineer About JSW One Platforms JSW One Platforms is a B2B e-commerce platform designed to build transparency, trust, and ease-of-business for MSMEs in India. The JSW One Platforms are home to JSW One MSME and JSW One Homes. JSW One MSME, is a one-stop, multi-product digital marketplace, for MSMEs planning on taking their business to the next level. We are an integrated platform that seeks to provide end-to-end services for the construction and manufacturing needs of a varied clientele by leveraging JSW Ones catalogue, logistics, financing expertise. With the growth of JSW One, our team is expanding and were always looking for fresh, dedicated individuals to join our team. At JSW One, we believe in creating an atmosphere of camaraderie and candor that facilitates efficient collaboration and a friendly, yet growth-oriented work-environment. Join us, and lets transform India, together! Job Overview We are looking for a highly motivated Application Engineer to support technical services, customer interaction, and product application activities for flat steel products in the automotive and manufacturing segments. Key Responsibilities Assist in providing technical support and product application solutions to customers across automotive and non-automotive sectors. Support in new product trials and testing coordination between customers and the plant. Help gather, analyze and interpret technical data related to performance, quality, and application of steel products. Coordinate with internal teams for VAVE/VIU/EVI activities to drive business development. Support customer complaint resolution by collecting on-field data and working with QA teams. Prepare technical documents, presentations, and reports for customer and internal review. Assist in maintaining product knowledge sessions and support local channel partners with technical education. Collaborate with senior application engineers and sales team to strengthen customer engagement. Provide training, product knowledge and segments understanding in collaboration with State Lead/ Regional Lead to newly joined BDMs and work alongside them to expand their expertise Basic Qualification Basic understanding of cold rolled, galvanized, and coated flat steel products Strong communication and presentation skills Analytical thinking and problem-solving ability Familiarity with automotive customer handling or OEM processes is a plus Proficiency in MS Office (Excel, PPT) and basic data analysis Willingness to travel across the assigned region for customer visits Education & Experience: B.E./B.Tech in Mechanical / Metallurgy / Production Engineering 12 years of experience in Product Application / Technical Services / Quality / Operations role in steel or allied industry
Posted 6 days ago
2.0 - 7.0 years
4 - 8 Lacs
Hyderabad, Bengaluru, Mumbai (All Areas)
Work from Office
Send resume: Raveena@wissenpro.com | Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.
Posted 6 days ago
7.0 - 12.0 years
14 - 18 Lacs
Visakhapatnam, Chennai
Work from Office
Send resume: Raveena@wissenpro.com | Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability
Posted 6 days ago
5.0 - 9.0 years
4 - 7 Lacs
Kolkata, Delhi / NCR
Work from Office
Total 5 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407
Posted 1 week ago
8.0 - 10.0 years
0 Lacs
Chennai
Work from Office
Looking for male candidates and immediate joiners Roles & Responsibilities: 1. Accountable for the quality and quality of every activity, precise knowledge of all aspects of engineering construction relating to Civil, Architectural, and Structural discipline interfacing the multidisciplinary processes. 2. Responsible for QA/QC documents of the complete project, including certificates, calibration, test results, inspection requests, non-compliance reports and site instruction/observations, permanent materials delivered, and other important QA/QC documents. 3. Develop and determine all standards to perform inspections and tests on all procedures, oversee all testing methods, and maintain high-quality standards for all processes. 4. Review the quality of all materials at the site, ensure compliance with all project specifications and quality, and collaborate with the department for all material procurement and quality materials. 5. Supervise the effective implementation of all test and inspection schedules, ensure adherence to all procedures, and coordinate with various teams to perform quality audits on processes. 6. Assist employees in ensuring knowledge of all quality standards, ensure compliance with all quality manuals and procedures, and collaborate with contractors and suppliers to maintain the quality of all systems. 7. Manage to lift all equipment, handle the efficient storage of all hazardous materials, and perform quality audits per the required schedule. 8. Test Plan and Checklist based on project specifications. Skills: 1. Problem solving 2. Data analysis 3. Technical Knowledge 4. Material knowledge 5. Communication skills Interested candidates share their resume to the below mentioned number Contact HR @ 9150308303
Posted 1 week ago
2.0 - 7.0 years
4 - 6 Lacs
Pune
Work from Office
Quality Analyst- Service Desk Skills - Service Desk, International Voice experience, Technical support Min 2 Years of exp Immediate Joiners - 30 days(max) Location- Pune 24/7 US Shifts Contact- divyam@genesishrs.com | 890534433
Posted 1 week ago
5.0 - 10.0 years
3 - 6 Lacs
Jammu
Work from Office
Test and release raw material as per sampling plan within stipulated time. Responsible for testing of RM and finished products as per requirement/frequency for WVTR, OTR, GC, Hot Tack, Karl fischer. To manage documents/ records of Input materials as TDS MSDS Certificate of Analysis Test report To give training to QA Team. To maintain all lab instruments in good operational condition, related to testing of RM and finished product. To maintain inventory of lab grade chemicals, glass ware and arrange as per requirement. To create indents for required new items for Lab. Preparation of dyne sol. for lab & production on weekly basis to check surface wettability of RM film. To maintain all documents which are related to customer / ISO audits. To upkeep housekeeping standards in laboratory To ensure safe working in laboratory
Posted 1 week ago
0.0 - 5.0 years
1 - 4 Lacs
Vapi, Dadra & Nagar Haveli, Daman & Diu
Work from Office
1 An industry-specific standard must be used by the quality Professional to measure the quality of products or services.
Posted 1 week ago
5.0 - 10.0 years
2 - 4 Lacs
Kolkata
Work from Office
Qualification : Diploma or Btech in Civil Engineering. Need Minimum Experience 10 years in cibil Construction. Call Hr - 7980556501.
Posted 1 week ago
15.0 - 22.0 years
12 - 20 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Role & responsibilities : Maintain , upgrade and implement the Quality Management System (QMS) / MR and Quality Assurance throughout organisation. Ensure zero customer complaints by introducting quality gate cocept. Ensure inprocess rejection and rework is within target set by the management, Assure the reliability and consistency of production by ensuring inprocess control by having internal process and product audits. Communicate and interaction with customer for QAP (Quality Assurance Plan) & Customer Complaints. To develop and implement the Quality Assurance & Quality Management Strategy in conjunction with Senior management to satisfy quality requirements defined by customers, applicable standards and internal requirements for the products, processes and services. Preferred candidate profile
Posted 1 week ago
2.0 - 7.0 years
5 - 5 Lacs
Kolkata, Bengaluru
Work from Office
Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Kolkata International Voice Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in
Posted 1 week ago
3.0 - 8.0 years
3 - 6 Lacs
Kolkata, Mumbai, Pune
Work from Office
Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 1 week ago
0.0 - 5.0 years
1 - 3 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Quality Engineer Min 0-5 only fire safety equipment manufacturing location-Mumbai (All Areas)( Mahape ) Salary 20 -25k
Posted 1 week ago
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