3234 Quality Analysis Jobs - Page 8

The Role Participates in design of call Performs call monitoring according to monitoring formats & quality standards and provides trend data to the management team. Uses a quality monitoring data management system to compile and track performance at team and individual level. Performs monitors of Inside Sales email responses. Participates in customer listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for staff. Provides feedback to team leaders and managers help them to sync better within the team Prepares and analyzes internal and external quality reports...

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be in...

Role Objective: Handling the multi-specialty clients, collaboration with onshore, quality & training team proactive approach to handle quality escalations. To ensure the delivery of accurate, efficient, and compliant medical coding service. This role aims to lead and develop a team of medical coders, uphold the highest standards of coding accuracy, and enhance operational workflows. By fostering a collaborative and supportive team environment, optimize coding processes, reduce errors, and contribute to the organization's financial and operational success. Essential Duties and Responsibilities: Leadership and Supervision: Lead and supervise a team of medical coders, ensuring adherence to codi...

Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved i...

As a fresher, you are eligible for all qualifications and graduation to apply for this job opportunity. The company provides various benefits including: - Food provided - Health insurance - Life insurance The job type is for freshers with a day shift and fixed shift schedule. You will also receive shift allowance and a yearly bonus. The required education qualification is a minimum of 10th pass. Proficiency in the Tamil language is also required for this position. Please note that you can speak with the employer at +91 9363438482 for further inquiries or clarifications.,

About The Role Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Quality control is a process by which entities review the quality of all factors involved in productionAudit and manage effective implementation and delivery of...

About The Role Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Quality control is a process by which entities review the quality of all factors involved in productionAudit and manage effective implementation and delivery of...

About The Role Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Quality control is a process by which entities review the quality of all factors involved in productionAudit and manage effective implementation and delivery of functional processes within operations to mitigate ...

Key Responsibilities Conduct outbound calls to potential clients, introducing the companys app marketing services Engage with customers, understand their requirements, and provide appropriate solutions Explain the features and benefits of our services to potential clients Build and maintain relationships with prospective clients through effective communication Schedule appointments and demos for the sales team Follow up with leads and track progress in the CRM system Provide accurate information about app marketing strategies, including app store optimization (ASO), user acquisition, and paid campaigns Meet and exceed weekly and monthly sales targets Assist in gathering feedback from clients...

PARENTNashik required a DME for quality engineer at our Ambad manufacturing plant Paramount Enterprises is leading manufacturer, supplier and exporter in Nashik India NoteNow for expansion at Ambad factory require quality engineer post is for ladies

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool iss...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsWork with, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.Act as first point of contact for escalation of client and operational issues for assigned region.Pro-actively escalate potential serious / high-level issues to Global Scheduling Lead.Take the lead in supporting scheduling team daily activities, providing coaching where ap...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development process. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.Multi-cultural awareness.Passion for customer service.Team player.MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Off...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development process. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.Multi-cultural awareness.Passion for customer service.Team player.MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Off...

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.Excellent organizational ...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool iss...

About The Role Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level...

Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates Help manage team work life balance through efforts on leave planning and rostering Communicate effectively within & with team members & escalate issues to the management for timely resolution Continuously manage performance through timely and effective feedback and coaching Partner with Recruiting and Training functions to help improve the quality of incoming talent.

Plan, execute, and report on operational, compliance, and internal control audits across departments. Evaluate the efficiency and effectiveness of business processes and recommend improvements. Review adherence to policies, procedures, and applicable regulations. Identify control weaknesses, inefficiencies, and non-compliance issues. Prepare clear, concise, and well-documented audit reports and present findings to management. Follow up on the implementation of audit recommendations and action plans. Assist in the development and continuous improvement of audit programs and tools. Participate in special projects, investigations, and risk assessments as assigned. Maintain up-to-date knowledge ...

Problem-Solving & Root Cause Analysis: Investigate customer complaints, identify root causes of issues, and recommend solutions. Process Improvement: Contribute to the development and implementation of quality improvement programs and initiatives. Coaching & Training: Provide coaching and training to agents on quality standards, best practices, and performance expectations. Data Analysis & Reporting: Analyze data, generate reports on quality metrics, and track trends to identify areas for improvement. Compliance & Standardization: Ensure compliance with industry standards and organizational policies. Evaluating Agent Performance: Monitor interactions (e.g., calls, emails) and evaluate agent ...

Store Presentation & Visual Standards: Ensure all stores maintain Nikes global visual merchandising (VM) guidelines and brand aesthetics. Plan and execute seasonal floor sets , window displays, and in-store presentations. Monitor and maintain store layout, lighting, signage, and mannequins to enhance customer experience. Merchandising Execution: Oversee product placement, zoning, and fixture utilization to drive sales. Ensure key product stories and campaigns are effectively displayed. Optimize stock levels on the sales floor for better product visibility and availability. Collaboration & Training: Work closely with store managers, marketing teams, and category leads to align VM strategies. ...

Answer Incoming Customer Calls Handle a high volume of incoming calls professionally and efficiently. Greet customers courteously and listen actively to understand their concerns or queries. Resolve Customer Inquiries and Issues Address questions related to products, services, billing, account information, or order status. Troubleshoot and resolve customer issues during the first call whenever possible (First Call Resolution). Provide Accurate and Timely Information Offer correct information based on company policies, procedures, and product knowledge. Escalate complex issues to the appropriate department or supervisor when necessary. Maintain Detailed Call Records Document customer interact...

- Execution of statutory audit assignments independently Handling of team Training and research Being a SPOC for the client Good technical knowledge needed for execution of assignment Learn and use of firm methodology Communicate with clients and their overseas counterparts wherever required Ownership of clients like CSS, billing, recovery, etc. Working knowledge about internal audits Flexible to work on non standard assurance engagements.

: Performing regular transaction monitoring and calibration sessions as agreed. Supporting TLs in setting improvement programs and action plans for CSRs. Working with TLs to ensure up-to-date and accurate information is online and in a user friendly format for users. Reporting quality scoring internally/externally at agreed frequencies (upon requests). Escalating quality deficiencies to Training & Quality Manager. Escalating when there are questions on product or online content. Attending internal local meeting (staff or with other departments). Keeping high level of own expertise, taking initiative to understand. Gathering up-to-date information and integrating feedback into the best practi...

Job Description Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audi...