835 Quality Analysis Jobs - Page 6

***********We are looking for T&Q Analyst for TOP brand********** Typically involves developing, delivering, and evaluating training programs while also ensuring the quality of products, services, or processes . . Needs Assessment: Identify and analyze learning and development needs within the organization. Training Program Development: Design, develop, and implement training programs aligned with organizational goals and objectives. Training Delivery: Conduct training sessions using various methods (lectures, group discussions, hands-on activities). Evaluation: Evaluate the effectiveness of training programs through assessments, feedback, and performance analysis. Continuous Improvement: Identify opportunities to improve training programs and make recommendations for updates. Documentation: Maintain accurate records of training activities and participant information. Quality Analyst Responsibilities: Quality Assessment: Conduct quality tests, inspections, and audits to identify defects and areas for improvement. Data Analysis: Analyze data related to quality metrics and identify trends and root causes of quality issues. Corrective Actions: Implement corrective and preventive actions to address quality issues and prevent future occurrences. Quality Assurance Procedures: Develop and implement quality assurance procedures and standards. Collaboration: Collaborate with cross-functional teams to ensure quality standards are met throughout the product or service lifecycle. Compliance: Ensure compliance with regulatory requirements and industry standards. Continuous Improvement: Drive continuous improvement initiatives to enhance product or service quality. Key Skills: Analytical Skills: Ability to analyze data, identify trends, and solve problems. Communication Skills: Excellent written and verbal communication skills for delivering training and reporting on quality issues. Training Skills: Ability to design, develop, and deliver effective training programs. Quality Assurance Skills: Knowledge of quality assurance principles, methodologies, and tools. Problem-Solving Skills: Ability to identify and resolve quality issues effectively. Attention to Detail: Meticulous attention to detail to ensure accuracy and quality. Interested candidates can share resumes on 76782-30426 - JAY Direct Walk-In On- 368, Phase II, Udyog Vihar, Sector 20, Gurugram, Haryana 122008

About the Job Were changing the way people think about customer service, and we need your help! Were looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts. As Quality Assurance Analyst, You Will Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed Complete Quality Assurance and coaching session reports on a weekly basis Attend and participate in meetings with supervisors and managers to review monitoring lists Attend and participate in partner and internal calibration meetings Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers Report scripting problems or questions from callers to appropriate departments Distribute partner and company related correspondence to all CSRs/Tier 2 team members Perform other duties as assigned As Quality Assurance Analyst, You Have High school diploma or equivalent (required) 1 year of front-line contact center experience (preferred) 1-2 years of Quality Assurance experience (preferred) Intermediate knowledge of MS Excel, MS Word and MS Office (required) Ability to type 30 wpm minimum with accuracy Strong verbal and written communication skills, including spelling and grammar Excellent organizational and time management skills Ability to make fair and consistent judgments and decisions Ability to multi-task under high-pressure situations Ability to solve problems and offer suggestions in a positive and developmental manner Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls Ability to perform basic mathematical functions to ensure scoring accuracy Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds. Ability to work a variety of shifts including days, afternoons, evenings and holidays. About the Job Were changing the way people think about customer service, and we need your help! Were looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts. As Quality Assurance Analyst, You Will Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed Complete Quality Assurance and coaching session reports on a weekly basis Provide floor support, which can include actively taking phone calls Attend and participate in meetings with supervisors and managers to review monitoring lists Attend and participate in partner and internal calibration meetings Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers Report scripting problems or questions from callers to appropriate departments Distribute partner and company related correspondence to all CSRs/Tier 2 team members Perform other duties as assigned As Quality Assurance Analyst, You Have High school diploma or equivalent (required) 1 year of front-line contact center experience (preferred) 1-2 years of Quality Assurance experience (preferred) Intermediate knowledge of MS Excel, MS Word and MS Office (required) Ability to type 30 wpm minimum with accuracy Strong verbal and written communication skills, including spelling and grammar Excellent organizational and time management skills Ability to make fair and consistent judgments and decisions Ability to multi-task under high-pressure situations Ability to solve problems and offer suggestions in a positive and developmental manner Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls Ability to perform basic mathematical functions to ensure scoring accuracy Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds Availability to work a variety of shifts including early mornings, afternoons, evenings and holidays is required Interested candidates can contact below HR Anushka: Email: anushka.sharma01@intouchcx.com

2+ years call audit experience is a must Kannada and Marathi Speaking is a must Day Shift 6 days working Age should be less than 35. Max 5L CTC PA Call 7200550358, 9361349589, 7092982513

3–5 years of Technical editor experience, preferably with educational/legal books Strong in error and root cause analysis Proficient in Acrobat, MS Office; skilled in reporting and presentations Experience in quality reports and leading QA meeting Required Candidate profile epublishing experience. work From Office Bachelor's degree in a relevant field At least 3-5 years of experience in quality assurance Experience with statistical analysis.

Job Description: Reviewing of all documents . Planning and managing all activities of quality assurance. Conductance of out of specification investigations. Assisting and approval of rejection of out of specifications. Routine GMP auditing. Office cab/shuttle Provident fund Annual bonus Maternity policy Leave encashment

locationsHyderabad time typeFull time posted onPosted 5 Days Ago time left to applyEnd DateMay 3, 2025 (4 days left to apply) job requisition idJR-0012164DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

International BPO Hiring for Quality Assurance / QA / Quality Analyst Min. 3 - 4 Years overall Experience (2 Years as Quality Analyst) Salary up to 6.5 LPA Mail - Qualitydemographic@gmail.com Required Candidate profile Must have 2 years of Experience as a Quality Analyst in an International BPO Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Trawex, The World’s Leading Travel Technology Company looking for Quality Analyst. Software test engineers are responsible for designing and implementing test procedures to ensure that software programs work as intended. Required Candidate profile Expertise in the development of scripts, testing, and debugging skills. Review and analyse system specifications. Execute test cases (manual or automated) and analyse results.

Whatapp your resume@9462350734 Key Responsibilities: Field Sales: • Should travel to medical PG & UG medical collages on a daily basis • Pitch over product to the students and doctors. • Key targets: App downloads, Sign-ups, generating leads, converting leads into sales. • Travel to meet with clients, conduct in-person presentations, and close deals on-site. • Build and maintain strong relationships with key customers and prospects in the field. • Attend industry events, conferences, and networking functions to generate new leads. Qualifications: • Atleast 6months to 2 years of work experience. • Proven track record of success in field sales roles. • Strong communication and negotiation skills. • Ability to manage time effectively between inside and field sales tasks. • Bachelors degree in Business, Marketing, or related edutech field.

Intercontinental Hotels Group India Private Limited is looking for Assistant Manager - Learning & Quality to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

Date 20 Jun 2025 Location: Bangalore, KA, IN Company Alstom Req ID:488286 We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than38 900 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. OVERALL PURPOSE OF THE ROLE: The primary responsibility of the specialist Partner Governance is to ensure Partner governance for Strategic partners, Editors and other service lines governance is defined, scheduled and follow up on actions related Information Security. Making sure identify prioritize and build/follow up along with relevant stake holders action plans and get these actions executed and presented to leadership along with relevant stake holders. The Sspecialist partner Governance will work closely with Design Authority, Solution Architects, IS Design,IS&T operations and Business teams, Editors, project and program team, stratagic partners to manage security of the organization at right level. RESPONSIBILITIES: To schedule and maintain Partner Governance meetings along with MOM and action plan To schedule internal and Strategic partners governance along with relevant stake holders and drive actions of information security To schedule governance with Editors and service line owners with pre defined Agenda and actions tracking that are related Information security work closely with Sourcing, Contract Management team and internal stake holders to look at SLA, KPI, contractual changes required and get this aligned and updated in contract documents TECHNICAL COMPETENCIES & EXPERIENCE To be considered for this role, candidate need to demonstrate the following skills experience and attributes: Bachelors/Masters degree in Engineering/Technology or related field Minimum 6-8 years of relevant IT experience Solid understanding of ITIL process framework Must understand and have worked in an operational environment such as a NOC or SOC for 2 4 years Proven planning, prioritization, and organizational skills Demonstrated drive for continuous learning, results orientation, and teamwork Ability to drive change through innovation & process improvement Ability to manage Governance, Reporting and drive action items with customers and crossfunctional peers Proven crisis management skills Professional & concise communication (written & verbal) Ability and flexibility to adapt to change, including shifting and competing priorities Demonstrated ability to be a big picture thinker, strategist, and long term planner Strong analytical skills with demonstrated problem solving ability Project management skills with a proven ability to design workable solutions will be an added advantage An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals. Job Type:Experienced

Novo Nordisk Global Business Services ( GBS) India Department – Commercial GBS Are you passionate about ensuring the highest standards of quality in email campaignsDo you excel in providing feedback and building strong client relationshipsIf so, we want you to join our Multichannel Execution Services team! Read more and apply today for a life-changing career. About the Department The Commercial GBS is responsible for creating insights to launch a product, Market intel, Forecasting, Multichannel customer engagement planning, Global Brand Strategy & Tactics. Comprising of Project Management, Brand Management, Brand Communications, Life cycle Management of a product. The position As a Sr. Associate Quality Analyst at Novo Nordisk, you will: Provide quality assurance reviews throughout the process of developing, building and launching email campaigns and related segments, automations and cloud pages. Offer feedback to all relevant stakeholders (internal and external) on progress and issues. Keep track of all ongoing quality assurance processes and checklist that have been defined and responsible for continuous optimization of Quality assurance processes basis the evolving capabilities in the team. Perform functional testing of the email (clicking links, confirming, tracking data, etc.) to confirm accuracy. Document and communicate inconsistencies back to appropriate resources for correction in the predefined QA template. Knowledge of HTML or email coding best practices is a plus. Shift Timing – 12:00 PM to 8:30 PM Qualifications We are looking for a candidate who can meet the following qualifications: M.Sc., B.Sc. B.E or similar graduate degree in relevant field (Computer Science, IT Quality, Website Development). Industry recognized QA (ISO, Six Sigma, Lean) and quality management certification. 2-3 years of experience performing quality assurance of end to end campaigns on SFMC including segment, email build, automations and final journey. Ability to decipher digital and non-digital assets and understand how components inter-relate. Experience working with email platforms and testing tools such as Litmus or Email on Acid is a plus. Excellent communication skills and comfortable working with different cultures.

Project description Join this exciting team of testing professionals who serve a bank in Australia. To secure this position, you need to have a proven track record in testing banking applications as well as experience, preferably in Lending. You will be required to work with various stakeholders and have a level of familiarization with Agile testing methodologies. The work involves managing and creating testing requirements for various internal teams. Responsibilities Test Initiation Support QA manager in test initiation phase on the requirement analysis and test effort estimation Test Plan Review and understand the project-specific business requirement Document the question and get the answer using clarification trackers Identify the testable requirements, impacted application, and process Identify the test environment and test data requirements Provide data point to QA manager to consolidate in the strategy documents Map the requirement in the traceability metrics Raise the test environment and test data requests Prepare the test cases and peer review Participate in the test review walkthroughs and capture the review comments Incorporate the review comments and baseline the test plan artefacts Test Execution Participate in the daily stand-up and raise the concerns and recommendations (if any) Work on test allocation based on the entry criteria Execute and mentor the junior resources Capture the test results and log the defects as per the defined template Participate in the defect triage and identify the resolutions with the help build team Retest and close the defects Support QA manager on the daily reports Periodically review the test results and traceability metrics and work with QA manager on any deviation (if any) Test Closure Review the traceability metrics and organise the test artifacts in the designated folders Review the exit criteria and update the checklist End state the defects with appropriate remarks Support the QA manager on the test summary report data points Participate in the retro / lesson learnt session and contribute Encourage the junior resources on their outstanding contributions Skills Must have 2 to 4 years of experience as a Test Analyst or Engineer Exposure to SDLC and STLC Banking Experience in Lending is mandatory, and good understanding of loan lifecycle Strong Experience in the testing of Core Banking System Test methodology Waterfall, Agile, and DevOps Testing expertise Requirement gathering, Test planning techniques, Defect management Layer Testing experience Presentation layer (Web GUI & Mobile application), Logical layer (APIs), and Data layer (Database & Reporting tools) Exposure to API testing tools, e.g., Postman, Soup UI Exposure to collaboration tools ex, Jira, Confluence, Teams SharePoint Exposure to test & defect management tools ex, ALM and Jira Clear understanding on test governance Nice to have NA Other Languages EnglishC1 Advanced Seniority Regular

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations. Job TitleSr Process & Quality Consultant About the Role Serve as a partner and enabler to the Business Transformation team as an executor, with the goal of supporting the Roundel business Responsibilities of this role: Process and Quality Management Documents are always updated as per recommended QMS framework Identify process gaps and design new ways of working to build rigor and discipline of business management Integrate all new process and product changes with existing processes Partner with learning teams to ensure required trainings are imparted in a timely manner Define, refine and review all Business and Operational KPIs Ensure all KPIs are identified and published accurately and timely manner with required stakeholders Provide useful trend analysis and deep dive for root-cause identification Develop and initiate a culture of data backed continuous process improvements Lean-in to data analysis to highlight non-compliances and facilitate root cause analysis, solutions to mitigate risk Governance Risk and Control Support Proactively do review process maps, quality assurance process and checklists Proactively identify process risks and engage with stakeholders for closure Support the total quality management implementation driving governance, risk assessment, regulatory compliance and operational excellence reporting and monitoring. Help teams for all internal and external audit readiness Program and Stakeholder Management Manage Roundels Strategic priority to deliver on key initiatives for the enterprise. Run reliable + sustainable operating cadence and processes that effectively brings the leadership and key partners together to deliver on the TII Roundels strategic roadmap Builds Influence - Develops and presents logical, convincing reasons in support of one's perspectives and initiatives. Has proven experience in communicating with all levels of the organization and understanding the different perspectives. Is able to drive collective consensus towards desired outcomes. What you will bring to us: Overall experience of 8-12 years. 3 years Bachelors Degree & an MBA preferable (or additional experience in lieu of that), preferably from a consulting, Retail or a CPG business in India with exposure to business and strategy Organized project or business manager with experience in playing a central coordination role Ability to translate analytical data into useful business information & experience with BI reporting tools The candidate should be flexible, highly adaptable to a constantly changing environment, and excellent team player. The candidate will be asked to juggle multiple ad hoc requests in addition to the BAU aspects of the role. The ideal candidate will be a self-motivated and flexible team player who has a strategic vision but also the ability to execute successfully. Ability to take complete ownership and accountability Strong interpersonal and process & time management skills Self-starter who will take initiative, learn quickly and work independently A track record of success and a demonstrated ability to exercise good judgment and discretion High level of attention to detail, with excellent written and verbal communication / presentation skills Useful Links- Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits Culture- https://india.target.com/life-at-target/belonging

We are looking for a skilled professional to join our team as a Manager - Delivery Quality at Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. The ideal candidate will have 10-15 years of experience and a strong background in quality management, preferably within the healthcare industry. Roles and Responsibility Develop and implement effective quality control processes to ensure high standards of service delivery. Lead cross-functional teams to identify areas for improvement and implement changes to enhance overall quality. Collaborate with stakeholders to develop and maintain quality metrics and reports. Conduct regular audits and reviews to ensure compliance with quality standards. Provide training and coaching to team members on quality procedures and best practices. Analyze data and trends to identify opportunities for quality improvement. Job Proven experience in quality management, preferably within the healthcare industry. Strong leadership and communication skills, with the ability to motivate and guide teams. Excellent analytical and problem-solving skills, with attention to detail and the ability to interpret complex data. Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines. Strong knowledge of quality management principles and practices, including ISO standards and regulatory requirements. Experience with CRM/IT enabled services/BPO operations is an added advantage.

Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Lead Quality & Customer Assurance (Diversity Profile only) Unique Job Role Head \u2013 Quality Control Function ISCM \u2013 Watches & Wearable Reporting to Head \u2013 Quality & Customer Assurance Business ISCM \u2013 W&W Grade L8/L9 Date 23-07-24Job Details This role is responsible for leading Quality and Customer Assurance for ISCM Watches& Wearables division in line with Company guidelines and policies with the objective of meeting the sourcing and manufacturing goals of quality, delivery, cost, capacity optimization. External Interfaces Internal Interfaces Suppliers / Vendor ecosystem Production team NPD team Design team Other ISCM watches team IT team Customer Service teams. Finance team HR team Job Education Graduate/Post-Graduate in Engineering Preferred IndustriesPreferred IndustriesFMCG / Pharma / Automobile / Consumer Electronics Relevant Experience Over all 12 - 16 years At least 4-5 years in leading Quality function in a precision Manufacturing industry in the current role / immediate previous role. Exposure to multi locational Quality leadership encompassing mfg./assembly operations. Behavioural Skills High level of professionalism, integrity and commitment Ability to influence key stakeholders Ability to manage time and prioritise effectively Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement. Advocate for quality standards Knowledge Retail and service industry Quality strategy Delivery adherence Deep understanding about Manufacturing / Sourcing Processes. Expected Process Contributions Expected Process ContributionProcess OutcomePerformance Measure Quality planning Develop Quality Strategy in line with Company's Vision, Mission & Quality policy Deploy and approve QMS department procedures for QC & CA Define and review role of Overall department and Resource planning Set Objectives, target and Initiatives in line with ISCM business plan Conduct Benchmarking and drive implementation of best practices Analyse COQ and optimise between Prevention, Appraisal over COPQ Quality planning and strategy Adherence to timelines Plan vs actual Reliability standards Adherence to specifications. Customer assurance Participate in all design review meetings and ensure manufacturing and Sourcing quality through audits Measure customer experience by collecting voice of the customer data and managing market returns Participate in product quality CFT by drafting and setting in place stringent guidelines / policies Participate in quality review meetings with key stakeholder\u2019s such as MIR, Apex committee, Brands, Associates Customer assurance Adherence to timelines Quality adherence Standards and reliability Develop mid-term / long term strategy for metrology needs by setting objectives and planning for resource Review adherence to set objectives, target & Initiatives Propose budgets to meet user requirements on Metrology Identify training needs and test standard upgradation by using new technologies Upgrade new facilities by exploring new technologies and driving implementation of the same Monitor effectiveness of the implemented initiatives against benchmarks Set objectives, target and initiatives in line with ISCM business plan Deploy and approve QMS department procedures Standards and reliability operations Adherence to timelines People management Foster high level of employee engagement and retention of talent Support leadership & functional capability building initiatives to facilitate succession planning for critical roles within the department Identify training needs for the team and follow-up with the training team to ensure delivery. Monitor and review performance parameters of the team and provide feedback on frequent basis to the team members. Provide Leadership to quality function teams with adequate exposure and growth opportunities to enable readiness for higher roles. Partner with PF team on identification of Talent and support the developmental journey by creating culture of excellence Partner with PF (recruitment) team to fill the vacant positions within stipulated time. Employee experience Trained employees. Talent identification & development TAT for recruitment Employee engagement score Effectiveness of training. Successors availability for business critical roles. Work Experience Skills: Ability to influence key stakeholders, Ability to manage time and prioritise effectively, Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement, Advocate for quality standard

Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Description As part of its Content Operations business, Believe Distribution Services is currently looking for a Content Specialist for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of APAC which includes: Validate digital music metadata content, in accordance with the rules outlined by iTunes and other international digital music stores (training will be given) Check and verify all metadata submitted by labels and artists Ensuring that the content is processed as soon as it is submitted by the labels/artists respecting the release date of the submitted releases Ensure the quality check of the release which includes metadata and thumbnail guidelines to be adhered while processing the releases Ensure proper coordination with the central team of Believe for the release validation process. Qualifications Bachelor s degree Keen interest in music industry, new technologies, digital music platforms etc. Proactive and willing to improve process and tools Organised, reliable and inde

Job This role is for heading the PED function of Movement plant. PED function is responsible for creating process routing for Movementcomponents, identify & establish new manufacturing process, anchoring engg change request trials, carry out new materials, process trails, establish alternate, secondary production sources, analysis of competitor product on process & quality, analysis & action plans for Mkt return feedbacks. External Interfaces Internal Interfaces \u00B7Vendors \u2013 Materials, Tools, Special process manufacturing \u00B7Testing Labs \u00B7R&D \u2013 Product design \u00B7Movement Manufacturing shops \u00B7Assembly (Internal customer) \u00B7Sourcing \u00B7Material Engineering \u00B7Quality Function \u00B7Subcontract team \u00B7Planning Job Education B.E (Mechanical Engineering / Production Technology) Relevant Experience 12-15 yrs. industrial experience Behavioural Skills \u00B7Process improvements exploration & implementing best manufacturing practises \u00B7Inclination towards research of new process and new materials for cost reduction & process flow smoothening \u00B7Constantly benchmarking process / Mfg technology with external world especially in the field of Horology & Precision component manufacturing Knowledge \u00B7Engineering drawings, 2D / 3D software skills \u00B7Material Science / Metallurgy, \u00B7Manufacturing process knowledge \u00B7Analysis / Simulation software knowledge \u00B7Manufacturing practises \u2013 Lean, TQM, Six Sigma \u00B7Tool, Die & Fixtures manufacturing Expected Process Contributions Expected Process Contribution Process Outcome Performance Measure Movement Mfg Manufacturing process Improvement 1.Process optimization \u2013 Cycle time / Std time revisit & identifying opportunities for improvement 2.Mapping new process routing for streamlining the product (Component) flow 3.Benchmarking similar precision industries for Process innovations & technologies 4.Trouble shooting of process limitations & propose new methods / tooling solutions / secondary operations \u00B7Lead time reduction & Capacity optimization \u00B7Smooth flow, De-bottlenecking \u00B7Breakthrough improvements \u00B7Per day per machine output \u00B7Number of new processes \u00B7Cost of operations Movement Mfg Engineering solutions 1. Process optimization 2. Engineering solutions as alternates or improving efficiency on various secondary operations carried out after manufacturing operations (Deburring, chips removal, finish improvements) \u00B7Annual Process Reviews \u00B7Secondary process effort reduction & efficiency \u00B7Number of process improvements \u00B7Leadtime / Temp manpower reduction for secondary operations Movement Mfg Process documentation & Trials 1. Ensuring creation of strong Operational Procedure Sheet for each product drawing covering all dimensions, Process routing & controls, critical to quality (CTQ) checks etc 2. Documenting all versions of changes on product and reason for changing 3. Conducting trials for Process, Quality, delivery improvements and documenting the results & feedbacks and upgrading the product drawings 4. New components / movements \u2013 proof of concept (POC) prototyping \u2013 coordination with in-house POC cell. Establishing alternate sources for quick prototyping of precision machining operations \u00B7Product drawing to Operational control document \u00B7Process improvement trials \u00B7Quick POC \u00B7Number of OPS \u00B7Number of trials \u00B7Number of POC components produced \u2013 alternate source Movement Mfg Quality 1. Perform Root-cause-analysis for repeat defects based on subsequent stage customer feedback & market return feedback 2. Projects for Engineering change request, design upgradations \u2013 tracking of milestones, 3. Identify quality parameters for Treatment processes & establish proper SOPs 4. Establish SOPs for finish (Turning & Machining operations) \u00B7Completion of Mkt reduction initiatives \u00B7Completion of ECRs & documentation \u00B7Reduction in Mkt returns \u00B7Reduction in Quality feedbacks from Assembly (Subsequent stages) Movement Mfg Alternate source / Materials 1. Benchmarking with competitor product / precision Industries on the materials being used. 2. Finding Suitable sources of materials indigenous to avoid import dependency 3. Coordinating and carrying out the trials for alternate materials / alternate sources \u2013 Process establishment, tooling suitability etc \u00B7New Raw material sources \u00B7Alternate material establishment \u00B7Cost Savings through alternate raw materials / alternate sources Movement Mfg Preparation for Mass Mfg 1. Coordination with R&D, Tool design & Tool Mfg for Stamping tools design & mass production establishment 2. For New components, coordination with Mfg shops, Tool design & Tool Mfg for Jigs, fixtures, Gauges & sub Assembly tools 3. Incorporating Mfg Shop feedbacks after Proto trials on product drawing for mass manufacturing \u00B7New Stamping tools for mass mfg \u00B7Mass mfg of new movement / components \u00B7Number of new movement / new components taken for Mass Mfg

Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Role : Manager Min 10 yrs exp required in Quality Analyst(voice). Deep understanding of monitoring quality in a sales environment for C2C. Must be a Graduate. UK shifts. CTC : 20lpa max Please whatspp resumes to Ayesha @7989178395 Required Candidate profile Has good analytical skills to analyze and interpret data Mastered and has a solid understanding of quality control mechanisms Ability to identify trends, evaluate products, and make informed decisions Perks and benefits Attractive Incentives Health Insurance Day Shift