2315 Quality Analysis Jobs - Page 5

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement an...

Designation: Quality Analyst Preferred Experience: 4+ years We are looking for a detail-oriented and proactive QA Engineer with automation experience to join our team. The ideal candidate will have a strong background in manual and automated testing, with hands-on experience in designing, developing, and executing automated test scripts, especially for browser-based applications using Playwright and other testing tools. Key Responsibilities Analyze requirements, user stories, and acceptance criteria to create comprehensive test plans and test cases. Design, develop, and maintain automated test scripts using tools such as Playwright, Selenium, TestNG, JUnit, Cypress, or similar . Execute brow...

Location : Kolkata Department : Quality Assurance / Process Excellence Industry : BPO / Call Center / Telecom / Customer Service Employment Type : Full-time Job Summary: We are hiring a detail-oriented and experienced Quality Manager for our Telecom BPO operations in Kolkata . The ideal candidate will lead the Quality Assurance function, drive process improvements, and ensure consistent delivery of high-quality customer service across voice and non-voice processes. You will be responsible for monitoring, auditing, and enhancing agent performance while ensuring adherence to client SLAs and compliance standards. Key Responsibilities : Lead the Quality Assurance (QA) team across telecom process...

Key Responsibilities: Develop, implement, and maintain quality assurance processes and procedures. Conduct detailed inspections and testing of products or services to identify defects or issues. Analyze quality data and metrics to identify trends and areas for improvement. Collaborate with cross-functional teams, including production, development, and customer service, to address quality concerns. Prepare detailed reports on quality findings and suggest corrective and preventive actions. Participate in audits and compliance reviews to ensure adherence to quality standards. Review documentation and processes to ensure regulatory and internal standards are met. Support root cause analysis and ...

Key Responsibilities: Supervise and coordinate quality control activities during production. Inspect raw materials, in-process production, and finished goods for compliance with quality standards. Ensure adherence to company quality policies, procedures, and safety regulations. Train and guide quality control staff on inspection techniques and quality standards. Identify defects and non-conformities; recommend corrective actions. Maintain and update quality records, inspection reports, and documentation. Collaborate with production, engineering, and supply chain teams to resolve quality issues. Conduct root cause analysis and support continuous improvement initiatives. Monitor quality metric...

Role & responsibilities: Prepare QA/QC Plans & Checklists Develop inspection and test plans (ITPs), checklists, and standard procedures. Material & Workmanship Inspection Verify materials and workmanship match specs and quality standards. On-site Supervision & Testing Conduct daily inspections, material tests (concrete strength, soil compaction), and record findings. Non-conformance Management Identify defects, issue NCRs, track corrective actions, and followup until resolved. Documentation & Reporting Maintain inspection logs, test results, ITPs, and prepare periodic quality reports. Audits & Final Inspection Conduct internal audits and final walkthroughs; assist in punchlist and certificat...

You will make sure our sports calendars are up to date: When does the next season of the Indian Super League start? When will the teams participating in the Ice Hockey World Cup announce their rosters? You are responsible for entering the correct league structures in our database. How do the play-offs work? Which teams will relegate from the league at the end of the season? You will ensure that club information is accurate at the start of the season. Have there been any changes to the name of the team or the venue they are playing in? Are all the logos still up-to-date? You will use our smart matching tools to process match schedules and team rosters. You will help coordinate daily checks on...

PROJECT COORDINATOR J20250903003 WE ARE SEEKING A PROJECT COORDINATOR THE ROLE INVOLVES COORDINATING WITH PARTNER NGOS, SUPPORTING THE ESTABLISHMENT OF A CLIMATE CHANGE CENTRE, SUPERVISING FIELD STAFF, FACILITATING TRAINING, EXPOSURE VISITS, AND KNOWLEDGE-SHARING ACTIVITIES, AND ENSURING EFFECTIVE IMPLEMENTATION OF CLIMATE-RESILIENT PRACTICES. THE PROJECT COORDINATOR WILL ALSO ANALYZE ON-GROUND PRACTICES, PROVIDE TECHNICAL ASSISTANCE CONTRIBUTE TO DEVELOPING KNOWLEDGE PRODUCTS, ACTION PLANS, AND REGION-SPECIFIC CLIMATE STRATEGIES. PROGRAM SUPPORT PANI HEAD OFFICE, AYODHYA, UTTAR PRADESH

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process an...

About The Role CEC Officer - Inbound Credit Cards Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process...

About The Role Job Title: SQ-Quality Analyst-Service Department/Group: Service Quality Location: Noida, Mumbai, Bangalore, Hyderabad Will Train Applicant(s): Yes About The Role Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net p...

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process an...

Department/Group: Service Quality Will Train Applicant(s):Yes Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net promoter score. Develop and implement appropriate training related to quality policies, procedures and processes and...

Shall be a good reviewer and have ability to pick the important design and interface aspects Ability to work standalone in various packages like ICSS/Metering/Mechanical packages. Ability to interact/coordinate with other disciplines Required Candidate profile Participate in Safety Studies/Review Meetings HAZOP, HAZID, SIL, RAM. Ensure deliverables are of good quality Attend FATs for Mechanical Packages and instrument items

Primary Purpose of Role: To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular...

SUMMARY Job Title: P&C Insurance Team Lead Location: Noida Experience: 7+ years in claim processing Requirements Requirements: Graduate or Post graduate with 7+ years of experience Experience in dealing with international clients (Preferred) Must have Property and Casualty (P&C) Insurance experience Should have claims adjudication and adjusting experience Experience in end-to-end claims processing Minimum 2 years of experience in a team handling role Preferably CPCU or equivalent insurance designation Position Summary: The job holder will be responsible for managing a team and overseeing all relevant technical/operational processing activities. This role also involves providing direct assist...

Primary Purpose of Role: To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular...

Primary Purpose of Role: To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular...

Medcare Hospitals Medical Centres is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve cla...

Medcare Hospitals Medical Centres is looking for Trainee GDA to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve...

Medcare Hospitals Medical Centres is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve cla...

- Responsible for audit call reports and identify errors. - Capable of identifying gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls. Required Candidate profile -Should have Excellent Writing Skills -Call Monitoring / Call Barging / Give Feedbacks to the Agents - Customer service or sales experience would be a plus

- Responsible for audit call reports and identify errors. - Capable of identifying gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls. Required Candidate profile -Should have Excellent Writing Skills -Call Monitoring / Call Barging / Give Feedbacks to the Agents - Customer service or sales experience would be a plus

Primary Purpose of Role: To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular...

Role Summary: This position will oversee all Microsoft partner-related compliance activities for RSM. This role ensures that RSM meets Microsofts partner compliance requirements as well as RSMs internal policies and procedures in relation to technology spend and usage. The ideal candidate will have a background in compliance project management and ability to organize and manage multiple compliance workstreams and deadlines. Key responsibilities Monitor and understand all relevant Microsoft partner program policies and ensure RSMs continued compliance. Take ownership in compliance process by developing and enforcing internal guidelines consistent with Microsofts partner code of conduct. Stay ...