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7 - 12 years
8 - 15 Lacs
Noida, Greater Noida
Work from Office
Hello Folks, CorroHealth is Hiring for Quality Manager Roles and Responsibilities:- Auditing and reviewing medical documentation for appropriate ICD and CPT coding and ensuring that codes tally with doctors diagnosis. Asking explanation from physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous, or unclear for coding purposes Ensuring compliance with medical coding policies and guidelines. Be updated about new coding rules as codes change from time to time. Collecting and distributing coding related information and billing issues. Exceptional Knowledge of medical terminology, anatomy, physiology, disease processes, and pharmacology. Work as part of a team and achieve the team quality and productivity standards. Required Expertise & Qualification: Life Science graduation or any equivalent graduation with Anatomy/Physiology as main subjects 3 5 years of work experience as a medical coder. Any one of the following coding certifications CPC, COC, CRC, CPC-P from AAPC CCS, CCS-P, CCA from AHIMA Proficient computer skills. Excellent communication skills, both verbal and written. Strong people skills & Outstanding organizational skills. Ability to maintain the confidentiality of information Interested candidates can connect me on - 9305042166 or You can drop your CV - neha.amodtiwari@corrohealth.com
Posted 1 month ago
5 - 8 years
7 - 10 Lacs
Bengaluru
Work from Office
Skill required: Tech for Operations - Functional Test Planning Designation: Quality Engineering Arch Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation As a part of the Functional Test Planning team, you will help strategize and define how functional testing will be completed. The team will help in planning, designing, scripting, and executing functional tests that ensure all applications or systems meet functional and business requirements. What are we looking for? Problem-solving skills Results orientation Strong analytical skills Written and verbal communication Numerical ability Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 1 month ago
3 - 5 years
5 - 7 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Account Management Designation: Func & Ind Intelligence Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Role Purpose The Industrial Global CX Offer Advisor is responsible for designing, delivering, and optimizing customer experience (CX) strategies and offerings within the industrial sector. This role supports the development of customer-centric solutions and ensures alignment with market trends, business objectives, and customer needs. By leveraging insights, innovative tools, and best practices, the CX Offer Advisor plays a critical role in enhancing customer satisfaction and driving long-term business success.Role requires Digital Marketing Ads & Promotion creation/design Education:Bachelor's degree in Business Administration, Marketing, Industrial Engineering, or a related field; advanced degree (MBA or equivalent) preferred. Experience:o5+ years of experience in customer experience, offer development, or related roles within the industrial sector.oProven track record of designing and implementing successful CX strategies.oExperience working in a global, matrixed environment.oFamiliarity with industrial products and services is highly desirable.In this role, you will be expected to implement client account plans through relationship development, paid media, programmatic and opportunity pursuits that builds deeper client relationships. This includes monitoring existing services to identify opportunities that provide additional and innovative value to the client. What are we looking for? Strong understanding of customer experience principles, tools, and methodologies. Proficiency in data analytics platforms and customer feedback systems. Knowledge of industrial sector dynamics and customer pain points. Experience with CX journey mapping and service design. Familiarity with digital transformation and CX technologies. Excellent communication and stakeholder management skills. Strategic thinking with a customer-first mindset. Analytical and problem-solving abilities. Project management expertise, with the ability to manage multiple initiatives. Adaptability and innovation in a fast-paced environment. Strong collaboration and teamwork skills. Roles and Responsibilities: Define and execute global customer experience strategies tailored to the industrial sector, ensuring alignment with organizational objectives. Collaborate with cross-functional teams to design and roll out CX offerings, ensuring scalability and market relevance. Utilize customer feedback, market research, and data analytics to inform CX initiatives and drive continuous improvement. Work closely with regional teams, sales, and marketing to embed CX principles into product and service delivery. Develop and track key performance indicators (KPIs) to evaluate the impact of CX initiatives and identify areas for optimization. Stay abreast of CX trends and technologies, applying them to create innovative solutions that differentiate the organization in the market. Provide guidance and training to internal teams on CX standards, tools, and best practices. Address CX-related challenges, ensuring a seamless experience for customers and stakeholders. Qualifications Any Graduation
Posted 1 month ago
7 - 11 years
9 - 13 Lacs
Bengaluru
Work from Office
Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The DIS COE(Center of Excellence) team plays a crucial role in establishing solution foundation principles to ensure strong delivery(sales operations) outcomes; create & implement mobilization SOP for seamless launch experience for new deals. Accomplished through the alignment of sales strategy with client and delivery teams, crafting of engagement strategies, providing capability support via sales messaging, coaching and quality compliance leadership to ensure noiseless transitions and delivery operations. The DIS COE team is also responsible for developing and deploying governance playbooks to evolve operational maturity of DIS deals to reach the auto pilot stage. The Performance, Risk and Quality Senior Analyst plays a vital role in performance management of our agents through deployment of the standardized Quality Sales Compliance framework, customizing the framework and best practices to fit the individual program requirements & specific client needs. The person filling this role must have a balance of inside sales experience, quality auditing, critical thinking, sales coaching, and client interaction and collaboration skills.The person filling this role must have a balance of inside sales experience, quality auditing, critical thinking, sales coaching, and client interaction and collaboration skills. What are we looking for? Interaction Assessment and Scorecarding?Develop or evolve appropriate scorecards relative to the sales motion, interaction composition, client compliance and other related measures?Develop, deploy and oversee the ongoing assessment, evaluation, analysis and coaching of Agent PerformanceInteraction CalibrationStructure internal and external (with client) interaction calibration methods, specific to each program to agree upon:?What good sounds like?Interaction decomposition?Assessment scoring rubric and values?Facilitate group and other forum discussions to aid in continued alignment and to allow agents to benefit from hearing feedback for themselves and others?Extremely good verbal & written communications and presentation skills?Ability to observe, analyze and give constructive feedback?Analytical / Quantitative skills?Effective problem-solving skills?Ability to prioritize, meet deadlines and work under pressure in an unstructured environment?Good interpersonal and collaboration skills?High level of maturity to handle people including but not limited to clients, stakeholders, peers etc. Roles and Responsibilities: Agent Performance Management?Define agent evaluation frameworks and methods for performance and quality?Enable our quality leads, sales coaches, and other agent performance roles on client programs?Reviews the TNI's for training interventions and performance managementAgent Performance Enablement?Collaborate with Sales Messaging team to understand and align assessment methods, interaction sequences and cadence?Ensure QA systems (Accenture's or client's) are configured optimally to gather and report on interaction recordings, transcriptions, scorecarding and coaching feedback Qualifications Any Graduation
Posted 1 month ago
5 - 8 years
3 - 7 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Salesforce Marketing Cloud Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The QA Specialist be a part of the team responsible for auditing website for various markets that deliver of marketing services to our client regarding the campaign and content management processes. Broad areas of work include: Auditing campaigns and online content for the website Completing audits as per client's requirements and agreed timelines Ensure quality and timely completion of audits Ensure clear feedback on errors Flag risks to quality to the leads and reporting of audit resultsRole requires Digital Marketing Ads & Promotion creation/designYou will help design, implement & manage Salesforce Marketing Cloud, a customer relationship management (CRM) platform for marketers that allows them to create and manage marketing relationships and campaigns with customers. You will help incorporate incorporates integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis. What are we looking for? Technical Skills: Experience in content/campaign management systems like SDL Tridion, AEM,ACM,SFMC etc Knowledge/basic experience in HTML coding and CSSFunctional Skills: 1yr experience in content management process and campaign management Experience in working with globally distributed teams 2 years of experience in a quality process as an auditor preferably in the content management spaceInterpersonal Skills: Strong Interpersonal and communication skills including ability to interact with senior members in the project board. Ability to work independently with minimal supervision as a self-starter and chase down people/teams to achieve closure when required. Ability to take end-to-end ownership of audits by collaborating across teams and individuals. An organized and planned approach to work with the ability to move things swiftly despite several dependencies. Appreciation of the need for documentation. Roles and Responsibilities: The responsibilities / authorities include:Primary activities include Audit requests for all types of work using standard checklists Tracking audit results Completing audits based on targets and timelines Adhere to the audit framework when conducting audits Identify common defects and devise measures and actions for improvement Reporting audit results, feedback and progress on improvements at frequency defined by management Coach individuals to improve their output quality Maintain checklists versions and communicate updates to the teamOther management activities Identify operational risks and issues related to current process and indicate to operations Be flexible to work in shift hours ensuring complete overlap with markets and stakeholders Help in overall team's work-load by managing own deliverables and help team when required Qualifications Any Graduation
Posted 1 month ago
5 - 10 years
5 - 8 Lacs
Chennai
Work from Office
Well versed in operating Spectrophotometer & interpret the results from our portal Knowledge of Quality Standards Additionally, experience in 5S, Six Sigma, Lean Management, QMS, & chemical management Required Candidate profile Chemical Engineering background or Special Chemistry degree, along with exp in quality management systems. Kindly reach us @ Hema - 7305057834 adducoindia@gmail.com
Posted 1 month ago
- 2 years
1 - 4 Lacs
Mohali, Chandigarh, Panchkula
Work from Office
Roles and Responsibilities We have.. Hindi Call Center, English Call Center, Punjabi Call Center, Bengali Call Center, Oriya Call Center, Telugu Call Center, Tamil Call Center, Malayalam Call Center, Kannada Call Center, Marathi Call Center, Haryanvi Call Center, Gujrati Call Center, Himachali Call Center, Kashmiri Call Center Salary 15k to 35 k WhatsApp number 9781021114 No Fees Call 9988350971 9988353971 7508062612 01725000971 Mail Id- Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh
Posted 1 month ago
3 - 8 years
5 - 10 Lacs
Bengaluru
Work from Office
Project Role : Software Configuration Engineer Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements. Must have skills : Oracle CC&B Technical Architecture Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary We are seeking a highly skilled Oracle CC&B Conversion Developer to lead the design, development, and execution of data conversion solutions for Oracle Customer Care & Billing (CC&B) systems. The ideal candidate will have a deep understanding of Oracle CC&B, strong technical skills in data migration, and hands-on experience in designing and developing custom conversion tools and scripts for successful data transfer from legacy systems. Roles & Responsibilities:-Design and develop data conversion solutions for Oracle CC&B implementations, ensuring a seamless migration of data from legacy systems to Oracle CC&B.-Work closely with business analysts, project managers, and other technical teams to understand data requirements and create detailed data mapping and transformation specifications.-Develop and implement custom ETL (Extract, Transform, Load) processes and tools to support the migration of customer, billing, metering, and other relevant data into Oracle CC&B.-Create conversion scripts, batch processes, and data validation routines to ensure the accurate transfer of data between systems.-Conduct data quality analysis to identify and resolve discrepancies, ensuring the integrity of converted data.-Design and develop data validation and reconciliation processes to ensure post-conversion data matches the source system.-Perform unit testing and assist with system and user acceptance testing (UAT) to verify conversion results and ensure data accuracy.-Collaborate with functional teams to ensure that conversion processes align with business requirements and CC&B system configurations.-Lead the migration of large volumes of data while ensuring minimal disruption to business operations during the conversion process.-Strong experience in Oracle CC&B, with a deep understanding of its data model, architecture, and key modules such as customer management, billing, metering, and collections.-Expertise in designing and developing data conversion solutions, including custom ETL processes, conversion scripts, and data validation procedures. Professional & Technical Skills:-Experience with data migration tools, including third-party ETL tools, as well as Oracle Utilities' native conversion tools.-Strong knowledge of CC&B data migration best practices and strategies, including mapping, data cleansing, and reconciliation.-Excellent analytical and problem-solving skills, with the ability to troubleshoot and resolve complex data migration issues.-Experience working in cross-functional teams to ensure smooth collaboration and successful project delivery.-Strong communication skills, with the ability to effectively document and communicate technical concepts to both technical and non-technical stakeholders.-Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment. Additional Information: The candidate should have a minimum of 3 years of experience in Oracle CC&B Conversion Developer.-Minimum 15 years of full-time education Degree in Engineering will be a plus-This position is based at our Bangalore office. Qualifications 15 years full time education
Posted 1 month ago
4 - 8 years
5 - 6 Lacs
Pune
Work from Office
Handling of chemical & microbiological departments (Testing,coordination,problem solving) Determination of analysis of all Raw materials received Relevant testing of all Packing material as per ISI, PFA act/company specifications Ensure cleanliness Required Candidate profile Chemical & microbiological analysis of all Raw material. In-process sampling Calibration of instruments Get products check externally from approved laboratories Chemical check of Process water
Posted 1 month ago
1 - 6 years
3 - 8 Lacs
Gurugram, Delhi / NCR
Work from Office
Hiring Quality Analyst For Travel International bpo Location-Delhi,Gurugram Salary Hike on last drawn Both Side Cab Should be from Travel International bpo only HRKIRTI@9462279630
Posted 1 month ago
1 - 4 years
1 - 4 Lacs
Chennai
Work from Office
About ValGenesis ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle. Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.youtube.com/watch?v=tASq7Ld0JsQ About the Role: Improve compliance through continual improvement programs across the organization and Quality by design. Responsibilities Overall change and review responsibility for Quality Management Processes in line with the standard requirements of ISO 9001:2015 and ISO: 27001:2013. Knowledge of Risk-Based Approach to Compliant GxP Computerized Systems - GAMP® 5 that would aid in facing customer audits Support the product development life cycle for computerized systems with change controls, deviations management ensuring that relevant documentation is in place and maintained according to the ValGenesis requirements. Understanding of computerized systems validation, lifecycle management and 21 CFR Part 11 requirements. Conduct and manage the internal audits including vendor audits and report to Head of Quality / Management Customer focus with eye for details, analysis and continual improvements. Managing with day to day quality control activities areas per quality plan requirements and track them to closure. Up to date with the latest development of the standards and other regulatory needs in the pharmaceutical industry and maintain compliance to the QMS. To review and approve the various validation documents both internally as well as during product deployment for customers. The documents are routed in a workflow with predefined SLA and the expectation is to review thoroughly without any defects or missing content. Support on Information Security Management System in terms of review of documents and ensure that is line with the requirements of security standards. Improve compliance through continual improvement programs across the organization and Quality by design. Support training department in terms of training plan, conduct of training and management for the ValGenesis. Requirements Engineering Graduate or a Pharma Graduate with a good understanding about SDLC. Prefer CBSC education with a good knowledge of computers and programming. Knowledge of testing and validation and quality is preferred. Knowledge of Information Security and associated functions is preferred. Excellent communication skills (Both written and oral) Customer Management and inter personal Skills. Self-starter, well organized and self-motivated. Strong analytical and project management skills. Confident and dynamic personality. Attitude to learn and perform new areas including life sciences domain, Cloud, product development and other support functions We’re on a Mission In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard. Today, we continue to push the boundaries of innovation enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations. The Team You’ll Join Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission. We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done. We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward. We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader. How We Work Our Chennai, Hyderabad and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company. ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.
Posted 1 month ago
3 - 8 years
6 - 11 Lacs
Mumbai
Work from Office
Electrical Utility measure (Power quality analysis, transformer primary & secondary side electrical logging, Losses Finding, efficiency calculation, Harmonics, study, SLDs preparation of electrical distribution from LT to DB, Detailed study of transformer installation with respect to energy optimization) Thermal Utilities measurement like (Boiler Flue gas analysis, Boiler surface thermography, Compressor power measurement & CFM measurement of compressor, FAD (free air delivery) test, Thermic Fluid Heater flue gas analysis, PHE (Plate heat exchanger) test, Cooling tower performance analysis, Pump Performance analysis, Motor loading percentage calculation, AHU (air handling unit) Measurement, Chiller Performance analysis etc
Posted 1 month ago
3 - 8 years
6 - 11 Lacs
Bengaluru
Work from Office
Monitoring agent calls and provide feedback Analyzing portfolio performance through calls monitored and performance reports Improving performance through interventions Leading and participating in client calls Continuous portfolio performance improvement
Posted 1 month ago
2 - 4 years
3 - 7 Lacs
Pune
Work from Office
.buttontext88d8dcea45dcd44d a{ border1px solid transparent; } .buttontext88d8dcea45dcd44d a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } QUALITY ANALYST I At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing or business processes, to ensure that standards of quality are being met. Develop and implement quality plans, programs and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. They reviews, analyze and report on quality discrepancies, investigate problems and executes quality audits, and develops disposition and corrective actions for recurring discrepancies. The team works closely with manufacturing, engineering, customers, or suppliers and subcontractors to ensure requirements are met. Responsibilities Ensure process controls adherence to meet product quality requirements Handling non-conformity on shop floor and ensuring corrective actions with systematic approach Management of customer complaints & Customer audits Driving cost savings projects through problem solving approach to reduce COPQ Active participate in NPD and with proactive approach ensuring quality requirements to ensure First Time Right Preparation of Control plan, Quality Guide, Poka-Yoke Sheets etc. relevant to Quality Controls Training to shop floor team on product quality as per requirements Skill Set and Profile Hands on experience in a high-speed Metal Stamping process, Dies, press machine & other auxiliary equipment Excellent problem solving and analytical Skills Knowledge of PPAP, Control plan, FMEA, MSA & SPC Demonstrated experience of working in a fast paced and changing environment with tight deadlines Knowledge and practical experience of Six sigma Green Belt (Preferrable) Knowledge of IATF19649 & ISO 9001 standard requirements Strong technical aptitude with willingness to explore & learn new Technologies Good English communication along with hands on experience in MS Office tools Qulaification and Experience B.E./ B.Tech. in Mechanical / Production / Automobile engineering 4+ years of hands experience in an automotive high speed metal stamping operation Competencies ValuesIntegrity, Accountability, Inclusion, Innovation, Teamwork ABOUT TE CONNECTIVITY TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at and on, , and WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Employee Resource GroupAcross our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site..videocomponent8ae3a91ad732ccb9 a{ border1px solid transparent; } .videocomponent8ae3a91ad732ccb9 a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } .buttontext13c01d781def3077 a{ border1px solid transparent; } .buttontext13c01d781def3077 a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } Location: PUNE, MH, IN, 412207 #job-location.job-location-inline {displayinline;} City: PUNE State: MH Country/Region: IN Travel: Less than 10% Requisition ID: 131466 Alternative Locations: Function: Quality Job Segment Six Sigma, Lean Six Sigma, Manufacturing Engineer, QA, Quality Assurance, Management, Engineering, Technology, Quality
Posted 1 month ago
1 - 4 years
1 - 4 Lacs
Madurai
Work from Office
SangVish Technologies is looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey. A Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards Key responsibilities include:1 Developing and implementing quality control procedures2 Analyzing data to identify trends and areas for improvement3 Collaborating with cross-functional teams to resolve quality issues4 Documenting and communicating test results to stakeholders5 Participating in continuous improvement initiativesRequirements for this role include a strong attention to detail, experience with quality control methodologies, and excellent analytical and problem-solving skills
Posted 1 month ago
- 1 years
3 - 3 Lacs
Hyderabad
Work from Office
Job description Automation testing: Being able to create programs or services to automate software quality assurance testing Team collaboration: Being able to work well with others to ensure quality objectives are met. Role & responsibilities Adaptability and continuous learning: Being able to embrace new methodologies and tools as the tech industry evolves Problem solving: Being able to identify and fix bugs, errors, and design issues Time management: Being able to manage multiple tasks and deadlines efficiently.
Posted 1 month ago
3 - 6 years
4 - 8 Lacs
Pune
Work from Office
locationsIN - PUNE III GLOBAL BUSINESS SVCS - GBS (INMHH) time typeFull time posted onPosted 15 Days Ago time left to applyEnd DateJune 9, 2025 (30 days left to apply) job requisition idR25013893 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : Summary This position is responsible for monitoring and executing day-to-day operations of the contact center teams. This position analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement. This position manages others within the department. The Supervisor will be responsible for meeting the business KPIs and goals. This position manages CCRs on call quality to ensure customer interactions are complete, accurate and professional. He/she develops action plans and works side-by-side with most help needed employees to provide instruction and assistance. This position handles escalated customer calls/emails to ease customer concerns and improve customer satisfaction and perception. He/she supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels are met. This position makes recommended operational changes (i.e., equipment, tool and staffing) as needed to ensure calls are handled efficiently and service commitments are met. Responsibilities: Checks customer call report data for problems and trends to identify areas for improvement and opportunities for policy and procedure changes. Assesses performance indicators to determine areas meeting and falling below business expectations. Conducts operational audits to ensure effective operational performance. Identifies and suggests end-to-end process improvements to improve contact center operations. Determines employees' training needs to produce continuous development plans. Provides on-going feedback and support to improve performance. Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement. Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork. Qualifications: Bachelors Degree in any stream Proficient in MS Office Tools Experience: Preferred minimum 1 year experience in managing international call centers Preferred minimum 1 year experience in team handling Requirements: Ready to work in India night shifts Flexible with shifts and days Need to work from office Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Posted 1 month ago
5 - 9 years
8 - 13 Lacs
Gurugram
Work from Office
remote typeOn-site locationsGurugram, HR time typeFull time posted onPosted 6 Days Ago job requisition idREQ422023 You will be responsible for transition of new commercial buildings & managing daily operations at the site. You will be accountable for ensuring that all technical services are as per clients requirements. All electromechanical operations and their repair and maintenance will be in your purview. You would be managing the following: Develops/maintains HOTO processes Ensuring proper HOTO as per the relevant guidelines Develops/maintains effective Asset specific maintenance and safety procedure manuals. Ensuring proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission ofclient approved cost sheet to JLL office and follow up for invoice from JLL office Submitting the invoice to the client and following-up for payments. Overseeing all building systems including fire/life safety, MEP and all critical utilities. Ensuring the documentation of assets under asset list/ tracker. Ensuring the documentation and checking of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Play a key role in managing Engineering operational accounts for buildings as required and assisting in budgeting. Recommending/implementing Asset specific maintenance, safety procedures and enforcing compliance To ensure all the planned preventive maintenance (PPM) are being timely carried out. Suggest and implement improvements for preventive maintenance programs as required. Coordinating with contractors, tenants and engineers. Maintaining service /repair contracts. Conducting risk/root-cause analysis in case of system failures and breakdowns and creating corrective /preventive action plan. Implementing and administering inventory control programs for purchase of parts and utilisation. Assessing of the building operations and working towards mitigation of highlighted inherent risks. Conducting regular inspections of operating MEP equipment systems; making necessary adjustments and managing controls as per requirements. Ensuring compliance with applicable codes, regulations, government agencies and company directives. Coordinate and maintain the as-built drawing and transition document library. Creating emergency response plan and taking part in evacuation drills. Maintaining engineering and other reports like DMR and MMR. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work. Location On-site Gurugram, HR Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.
Posted 1 month ago
3 - 4 years
2 - 3 Lacs
Pune
Work from Office
We are a screen printing company looking for a qualified individual to join our team as a full-time quality systems specialist. The ideal candidate will have a background in engineering or quality management, along with a minimum of 3-4 years of experience in automotive or printing field. The primary responsibility will be managing the quality systems for screen printed automotive parts. Knowledge of ISO and other quality certifications is a must. Role & responsibilities Oversee quality operations and supervise the QA team Look into customer complaints and solve issues. Document and review all QMS activities, 5S, 8D, Fishbone diagrams, Rootcause analysis deviations, change controls, CAPAs, PPAP, PSW. Compile and manage SOPs and master documents Approve and manage suppliers Coordinate and execute internal and external audits Review production/batch documents Compile quality reports and conduct quality reviews for presentation to management. Knowledgeble in ISO and systems and certifications. Preferred candidate profile Language preference Marathi, Hindi, English. The ideal candidate will have a background in engineering or quality management, along with a minimum of 3-4 years of experience in the automotive or printing field.
Posted 1 month ago
1 - 2 years
2 - 6 Lacs
Mumbai, New Delhi, Hyderabad
Work from Office
Lake Chemicals Pvt.Ltd., (Sterling Lab), is looking for Quality Control- Senior Executive to join our dynamic team and embark on a rewarding career journey Understand customer needs and requirements to develop effective quality control processes Devise and review specifications for products or processes Set requirements for raw material or intermediate products for suppliers and monitor their compliance Ensure adherence to health and safety guidelines as well as legal obligations Supervise inspectors, technicians and other staff and provide guidance and feedback Oversee all product development procedures to identify deviations from quality standards Inspect final output and compare properties to requirements Approve the right products or reject defectives Keep accurate documentation and perform statistical analysis Solicit feedback from customers to assess whether their requirements are met Submit detailed reports to appropriate executives Be on the lookout for opportunities for improvement and develop new efficient procedures Qualification: MBA/BBA/BBM in Marketing Experience: Fresher / 1-2 years of experience in API Marketing
Posted 1 month ago
3 - 5 years
2 - 5 Lacs
Gurugram
Work from Office
Responsible for all the Q.A activities related to Quality, Hard goods and Soft Goods Taking care of shipment with the buying house. Q.A.s. Arranging pre - production meetings and discussing the extracts with production and finishing Q.A.s. Interacting with buying house Auditors and satisfying their queries. Getting final inspection done by buying house Auditor. Dealing with technical problems arising from time to time. Should be ready to Travel According to the Factory. Knowledge of Hard Goods & Soft goods, writing and Paper Stationery etc. Relevant Experience in Qa/ Qc (quality Assurance/ Quality Control in Buying House/export House/ Third Party Lab). Maintain the Quality Compliance of the Customers. To Ensure Product Delivery On Time to Meet Customer Satisfaction. Should be able to Handle Day to Day Activities with factories. To carry out all Kind of Controls/inspections like PPM, Inline, Midline, Final Audits etc. as per AQL System & as Defined by the Buyer in order to get the Product in Right Desired Quality Within the Given Delivery Date. Positive attitude about learning and working Excellent Communication Skill Ability to work independently Must be Positive, proactive & responsible BA Fluency in English Qualification - BA, Any PG Course equivalent to Post Graduate
Posted 1 month ago
1 - 3 years
3 - 5 Lacs
Hyderabad
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Advanced What would you do? "Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. ""Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results. Addressing ad blocking through improving ad experiences across the web.Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. "1. Review videos all workflow for violations of policies to ensure consistent implementation2. Have a deep understanding of policies and guidelines guidelines, and how to interpret them in order to enforce on standard and non-standard situations when needed.3. Comprehend the policy and community guidelines to take informed decisions that balance the user safety and platform integrity. What are we looking for? 1. Advanced Critical Thinking - Able to navigate gray areas breakdown complex situations into actionable tasks and ask the right questions to develop solutions independently2. Communications - Excellent written and verbal communication skills to document decisions clearly and comprehend the policy. Being comfortable having interpersonal communications with executive level stakeholders and clearly communicating the rationale for decisions. 3. Ability to make informed decisions balancing platform integrity and user safety.4. Resiliency - Strong emotional fortitude and resiliency in handling egregious content5. Diligence - Excellent work ethics with strong self-motivation and time management skills1. Curiosity - Drive to look for answers even when we don't have them, or know which steps to follow to find them/collect relevant information that will help move forward2. Experience in content moderation rolesAttribute Name & Proficiency Level :1. GED/Diploma - Yes2. Preferred Bachelor's Degree any field - Yes3. CEFR Proficiency - B24. Work experience (in years) in Content Moderation - 1.5 to 35. Industry Awareness - IntermediateAttribute Name & Proficiency Level1. Industry Awareness - Intermediate2. Critical/Logical Thinking - Advanced3. Written and verbal communication - Proficient4. Reading Comprehension - Advanced5. Problem solving & escalation management - Advanced6. Computer Literacy / Typing Skills - Intermediate7. Conversation Management - Intermediate8. Stakeholder Management - Intermediate9. Attention To Detail - Advanced10. Writing Composition - Proficient11. Multi-tasking - Intermediate12. Resiliency - Advanced13. Dilligence - Proficient Roles and Responsibilities: 1. Monitor and evaluate content generated from multiple team ((Tier 1, 2, 2.5, Executives)) for compliance with community guidelines, policies, and legal requirements2. Critically analyze multiple factors and policies in order to develop a summary of enforcement on policy gap area decisions and collaborate with cross-functional resources to bring issues to resolution quickly and efficiently. 3. Use in-depth knowledge of community guidelines and policies to make informed decisions about content4. State updated with relevant regulations governing online content e.g child protection laws, data protection regulations. 5. Perform Content reviews and research to provide effective guidance to multiple teams via consultations 6. Identify needs and collaborate on projects to improve support tools and processesIdeal Candidate :1. Demonstrated history of driving initiatives, taking ownership and managing executive stakeholders2. Has the ability to see the larger to picture to recognize when items need to be escalated3. Proven track record of being adaptable in a fast paced environment4. Taking ownership of mistakes and apply lessons learned5. Interest in the content moderation space (passion for hate or child safety work preferred)6. Demonstrated ability to handle egregious continent in prior roles Qualification Any Graduation
Posted 1 month ago
3 - 5 years
5 - 8 Lacs
Ahmedabad, Ankleshwar, Surat
Work from Office
Job Summary: We are seeking a motivated Industrial QA/QC Engineer with 3-5 years of experience. Candidates will be responsible for overseeing of all quality control and assurance activities related to fabrication and engineering. Key Responsibilities: Monitor and ensure Fabrication Quality Control & Assurance in all production stages. Engineering Drawings and Specifications Interpretation required to verify product compliance Conduct and evaluate Non-Destructive Testing (NDT) Techniques Welding and Material Inspection as per the compliance requirements Ensure compliance with ISO 9001/ASME codes and internal quality standards Root Cause Analysis & Problem-Solving actions for quality issues Support Process Improvement & Optimization Oversee Calibration & Equipment Management Promote and enforce Safety Standards Adherence (OSHA) Supplier and Vendor Quality Evaluation for quality performance Prepare and maintain and analyze Documentation and Reporting (Inspection Reports, NCRs) Required Skills & Qualifications: Education: Bachelors in mechanical or related field. Experience: 3-5 years Experience in QA-QC within fabrication and manufacturing industries. Compensation: 5-8 LPA How to Apply: Send your resume to pravin.shinde@decbectochem.com & harshali.jala@decbectochem.com
Posted 1 month ago
4 - 6 years
6 - 8 Lacs
Tirunelveli, Chennai, Vellore
Work from Office
1. Knowledge in Imaging applications like Photoshop and content extraction via PDF and application files (INDD, Quark, etc.) 2. Willingness to learn and adapt technology and understanding of customer service 3. Able to provide automation ideas to improve quality and productivity
Posted 1 month ago
4 - 9 years
3 - 5 Lacs
Kolkata
Work from Office
monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and make recommendations for•Drive a Metrics Driven Culture amongst the Team improvements in the process. cv mamta@emsol.co.in Required Candidate profile Ensure the team meets the assigned audit targets and compliances set as per SLA Incorporate & establish TQ standards Banking experience Mandatory call@9716551077
Posted 1 month ago
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