836 Quality Analysis Jobs - Page 30

Inspira Enterprise India Pvt. Ltd. is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

QC(Foil/PVC), min 4-5 years experience in packaging line. Ensure product packaging quality, inspect packaging materials, check labels & compliance with industry regulations. Ensure consistent quality throughout production process Required Candidate profile Male Candidates BSc/MSc/BPharma having: - Knowledge of packaging materials (FOIL/PVC). - Understanding of industry regulations. - Excellent reporting skills & proficiency in quality control tools.

Laxmi Organic Industries Limited. We are looking for candidates interested in Technical Associate-Quality for Chiplun. Job Title: Technical Associate-Quality Department: Quality Control/ Quality Assurance Location: Lote, Chiplun. Job Purpose Analysis of Raw material, water sample, Packing material In-process & Finished products Role and Responsibilities Operational: Daily analysis of water, In-process, Daily Finished product sampling and analysis Daily sampling of RM, In-process, Finished product. Dispatch of finished product dispatches of tanker, drum, bags sampling and analysis. Counter samples storage, retrieval, instruments cleaning Detection of abnormalities during analysis and report it to the concerned authority. Raw Material inspection, sampling and analysis. Result recording in SAP. HPLC and GC Data storage Packing material sampling and analysis. Checking of certificate of analysis Report any near miss /incident or any non-compliance To Support Various ISO, Process safety and Responsible Care Initiatives Responsible to compete any other assignment given by the senior. Deviation reporting and recording OOS reporting and recording. Required Knowledge (of any equipment / Tools and techniques / Software) GC, HPLC, UV, Titrimetric, Karl Fischer, Potentiometer, QESH Education Essential: M.Sc in Chemistry Preferred: M.Sc in Chemistry (Analytical, Organic, Inorganic) Experience Essential: 2-4 years in chemical industry Preferred: Experience in Pharmaceutical Industry If you are interested, kindly share your updated cv on below email id. Email Id: viddhi.kharwa@laxmi.com Telephone No: 91-22-4910444-ext.513

Roles & Responsibilities 1. To perform In-process and Finished product tests for Assay, Related substance, Residual solvent, UOD, Dissolution, and Water content. 2. To perform Exhibit, Hold time and process validation samples analysis. 3. To Handle HPLC, GC, Dissolution, UV and KF systems and its maintenance. 4. To handle Empower software, sample sets loading and processing independently. 5. Good experience in chromatography. 6. Knowledge on Investigations, Deviations, OOT and OOS. 7. To handle SAP, LIMS and DCMS activities. 8. To follow good laboratory practices (GLP) and good documentation practices (GDP). Qualification Educational qualification: MSC chemistry, B-Pharm Minimum work experience: 5-7 years years in QC. Additional Information

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex challenges and deliver more impact together. Role description: We are excited to again be growing their Environmental Planning team. We are looking for enthusiastic water professionals to join our team to work on a range of Environmental Planning related projects with a focus on sustainability and resilience. As part of our Environmental team, youll help improve quality of life. With your specialism in environmental management, or your technical or sustainability expertise, your work could involve protected species, pollution, surface water and materials management, air quality or noise. And in some of the worlds busiest and most beautiful locations. The role sits within our global business area Resilience. We work to protect our natural environment and water resources, while powering our world for future generations. Around the world, were feeling the effects climate change, rapid urbanization, loss of biodiversity. The rate at which were seeing large-scale, unforeseen events such as floods and wildfires, is becoming more frequent.We are here to protect our natural environment and water resources, while powering our world for future generations. Role accountabilities: Support air quality and noise teams in the UK delivering projects and bids. You will be expected to support the delivery of these projects including tasks to deliver projects including undertaking desktop baseline assessments, managing large datasets, analysis of air quality monitoring and noise monitoring data. Experience of noise and air quality modelling is desirable. Assist in the delivery of project-related tasks to meet budget, time-frame and quality targets, meeting or exceeding client expectations. Willingness to support the wider global business if required due to workload. Support on the completion of air quality and noise assessments Data analysis, manipulation and interpretation Preparation of technical reports Modelling using air quality and noise modelling software Assisting with the preparation of proposals, bids and marketing material Performing other duties and responsibilities as required from time to time Qualifications & Experience: Experience in using GIS software, such as Arc, QGIS, Google Sketchup High level of proficiency in using Microsoft Excel, Access and Word Experience of Acoustic modelling in Proprietary Softwares including SoundPLAN, CADNA"A", IMMI, NoiseMAP, Predictor, Odeon, INSUL Experience of in Air Quality modelling in Proprietary Softwares including ADMS Roads and AERMOD Detailed understanding of UK assessment methodologies and British Standards covering Noise and/Air Quality Highly motivated and committed Ability to think in an innovative and entrepreneurial manner Excellent written skills, with good attention to detail Good team player with excellent time management skills Background in environmental related qualifications which demonstrates adaptable to support air quality and noise teams (Environmental/Science based) or Mathematics, Acoustics or Physics. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. Its why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. Youll do meaningful work, and no matter what role, youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why equality and inclusion is at the forefront of all our activities. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer; women, minorities, and people with disabilities are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity. #LI-AA3

HCLTech is Hiring || QA Content Moderator || 17th May,2025 & 18th May,2025|| Walk In Drive || 10.00 AM - 3.00 PM || Date: 17th May,2025 & 18th May,2025 Time: 10:00 AM to 3:00 PM Location: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081 Contact Person: Ashish Durgapal Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices) Designation : Quality Analyst Responsibilities: 1. Review tasks/ transactions on a regular basis - frequency as per business needs. 2. Real-time feedback for moderators, error trend mapping, bottom quartile management and overall agent-level performance improvement. 3. Conduct TNI & as required delivery training refreshers & cascade updates to the team, in coordination the TL or Manager 4. Provide insights to the Managers & Customer in form of daily/weekly reports 5. Keep track of content inflow. 6. Identify gaps/ gray areas in policies & guidelines based on ground truth data. 7. Store, document edge cases, nuanced examples among moderated content to create referenceable repositories. Skills: 1. Experienced in conducting sample audits, gather findings & coach the Analysts 2. Able to identify trends through audit sample data 3. Familiarity with social media and content moderation laws & policies 4. Required to work in night shift hours & weekends 5. Excellent English skills oral and written. 6. Ability to work under pressure and make sound judgment calls; ability to handle egregious content 7. Any graduation degree **Immediate to 45 days notice period candidates are preferred**

We are looking for a highly skilled and experienced Senior Project Consultant to join our team in Bangalore. The ideal candidate will have a strong background in assurance, tax, transaction, and advisory services. ### Roles and Responsibility Collaborate with cross-functional teams to deliver high-quality services across multiple client departments. Develop and implement practical solutions to complex problems using a collaborative approach. Work closely with market-leading entrepreneurs, game-changers, disruptors, and visionaries to drive business growth. Utilize technical expertise to provide insightful and practical solutions to clients. Manage multiple projects simultaneously while maintaining high levels of quality and attention to detail. Stay up-to-date with industry trends and developments to continuously improve skills and knowledge.### Job Requirements Strong understanding of assurance, tax, transaction, and advisory services. Excellent communication and interpersonal skills. Ability to work collaboratively in a fast-paced environment. Strong problem-solving and analytical skills. Experience working with diverse stakeholders, including clients, team members, and external partners. Strong commitment to delivering high-quality results and exceeding client expectations. Qualification: As defined by the client. Experience: As defined by the client.

We are looking for a highly skilled and experienced Senior Project Consultant to join our team in Bangalore. The ideal candidate will have a strong background in assurance, tax, transaction, and advisory services. ### Roles and Responsibility Collaborate with cross-functional teams to deliver high-quality services across multiple client departments. Develop and implement practical solutions to complex problems using a collaborative approach. Work closely with market-leading entrepreneurs, game-changers, disruptors, and visionaries to drive business growth. Utilize technical expertise to provide insightful and practical solutions to clients. Manage multiple projects simultaneously while maintaining high levels of quality and attention to detail. Stay up-to-date with industry trends and developments to continuously improve skills and knowledge.### Job Requirements Strong understanding of assurance, tax, transaction, and advisory services. Excellent communication and interpersonal skills. Ability to work collaboratively in a fast-paced environment. Strong problem-solving and analytical skills. Experience working with diverse stakeholders, including clients, team members, and external partners. Strong organizational and time management skills to prioritize tasks and meet deadlines. Qualification: As defined by the client. Experience: As defined by the client.

We are looking for a highly skilled and experienced Senior Project Consultant to join our team in Bangalore. The ideal candidate will have a strong background in assurance, tax, transaction, and advisory services. ### Roles and Responsibility Collaborate with multiple client departments to provide services while adhering to commercial and legal requirements. Utilize practical skills to solve complex problems and deliver insightful solutions. Work effectively in a fast-paced environment with a focus on delivering high-quality results. Develop and maintain strong relationships with clients and stakeholders. Stay up-to-date with industry trends and developments to continuously improve service delivery. Contribute to the development of new ideas and initiatives to drive business growth.### Job Requirements Strong understanding of assurance, tax, transaction, and advisory services. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong problem-solving and analytical skills. Experience working with clients across various industries. Ability to adapt to changing priorities and deadlines. Qualification: As defined by the client. Experience: As defined by the client.

Email your resumes to Raveena@wissenpro.com Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Hi folks, Hiring - Travel Consultants (Meta / Ppc) - upto 70k Spanish/Bilingual Travel Sales - Upto 70k Travel CCE - upto 35k Quality Analyst travel - upto 40k Retention specialist - upto 40k Immediate joiners needed Minimum 1yr exp mandatory Required Candidate profile Watsapp details to HR Mamta - 9903044494 Email - wipro.msingh@gmail.com

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skills /or Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment

Roles and Responsibilities: The job profile involves: Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skillsor Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment

Must be a local candidate from Karur & Tirupur .Strong knowledge of knits & kids apparel production, including quality control processes.Conduct various quality audits, including: PPM (Pre-Production Meeting).Inline inspections.Mid-production audits Required Candidate profile Final inspections as per AQL (Acceptable Quality Level) system and buyer requirements. Strong computer skills for documentation, reporting, and communication.Good communication skills to coordinate

Vendor approvals (RM/PM) GMP training & implementation Regulatory compliance Product complaints & recall Batch release QMS execution & audits Validation, deviations & change control

Kindly Apply immediate joiners only who can join within 4-5 days Position- Quality control specialist location- Noida 62 Work days- 6 Days Preferred- Immediate Joiners We are excited to invite you to join our team as a Full Time Quality Control Specialist Role. Responsibilities: Quality Audit Execution: Conduct audits on operational processes, product quality, service delivery, and compliance with established quality standards. Review organizational procedures, documents, and records to ensure they adhere to quality standards and regulatory requirements. Perform root cause analysis for identified quality issues and suggest corrective and preventive actions. Compliance and Standardization: Ensure compliance with relevant industry standards (e.g., ISO 9001, ISO 27001, or other quality management systems) and company policies. Monitor adherence to regulatory and internal quality standards and report any deviations. Evaluate vendor and supplier quality control processes, ensuring they meet the organizations quality requirements. Risk Identification and Management: Identify risks associated with non-compliance to quality standards, propose mitigation strategies, and ensure implementation of corrective actions. Maintain a risk register and update it regularly with findings from audits. Process Improvement: Collaborate with various departments to streamline processes and enhance quality across operations. Recommend best practices and continuous improvement initiatives to increase process efficiency, product/service quality, and overall customer satisfaction. Audit Reporting: Prepare detailed reports on audit findings, risks, and areas for improvement. Present findings to management and stakeholders, and provide actionable recommendations for quality improvement. Follow-up and Corrective Action: Ensure that corrective actions from audits are implemented and follow-up audits are conducted to verify improvements. Track the progress of corrective actions and their effectiveness over time. Training and Development: Assist in the development and implementation of quality training programs for employees. Educate staff on quality standards, best practices, and compliance requirements. Collaboration with Cross-Functional Teams: Work closely with production, operations, and service delivery teams to ensure consistent application of quality procedures. Act as a liaison between departments to foster a culture of quality and compliance.

Leading BPO in Hyderabad Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation is Mandatory Over All Experience 8+ Years CTC UPTO 15LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Bangalore Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation /Customer service is Mandatory Over All Experience 8+ Years CTC UPTO 19LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

We are looking for a Associate Technical Project Manager to assist in the planning, coordination, and execution of technical projects. This role is ideal for someone who has a solid understanding of technology and project workflows and is looking to grow into a full Technical Project Manager role over time. You will work closely with Technical Project Managers, developers, designers, QA teams, and other stakeholders to support smooth project delivery and ensure all pieces of the puzzle come together effectively. Key Responsibilities Project Support & Coordination Assist TPMs in breaking down project requirements into actionable tasks. Help track timelines, progress, and dependencies across the team. Schedule and run stand-ups, sprint planning, and retrospective meetings. Documentation & Reporting Maintain clear and up-to-date project documentation including status reports, risk logs, timelines, and task trackers. Help prepare reports and presentations for internal and client meetings. Communication & Follow-ups Act as a point of contact for internal communications on project status. Ensure timely follow-ups on assigned tasks and flag bottlenecks early. Task & Resource Tracking Monitor task allocations, team workloads, and sprint boards. Ensure deadlines are being met and escalate any blockers to the TPM or team leads as needed. Quality Checks & Testing Support Coordinate with QA teams to ensure that deliverables are tested against requirements. Assist in unit testing of core use cases before and after deployments. Deployment Coordination Support the deployment process by coordinating with developers, QA, and DevOps. Ensure final checklists are in place and deployments happen with minimal disruption. Process Improvement Help refine project processes by identifying gaps or inefficiencies. Bring ideas to improve team velocity, documentation, or communication flows. Requirements and skills 1-3 years of experience in a project coordination or support role (preferably in a tech environment) Basic understanding of software development lifecycles and agile methodologies Strong organizational skills and attention to detail Clear and effective verbal and written communication Comfort using tools like Jira, Trello, Asana, or similar Proactive mindset with a willingness to learn and grow into a leadership role

Job Title: Quantity Surveyor Civil Construction (Roads & Highways) Location: Any part of Karnataka Experience Required: 8 to 20 Years Industry: Infrastructure / Construction / Civil Engineering Employment Type: Full Time Job Summary: We are looking for an experienced Quantity Surveyor to manage cost estimation, budgeting, billing, and contract administration for road and highway projects across Karnataka. The ideal candidate should have strong analytical skills and a deep understanding of civil construction methodologies and standards, with hands-on experience in infrastructure projects. Key Responsibilities: Prepare detailed quantity take-offs and cost estimates from drawings and specifications. Develop and manage BOQs, rate analysis, and cost control procedures. Monitor project budgets and update forecasts based on actual site progress. Prepare and verify subcontractor and client bills as per contract terms. Conduct site measurements and cross-verify with approved drawings and work executed. Assist in tender preparation, vendor evaluation, and contract management. Ensure compliance with MORTH/IRC specifications in quantity and billing activities. Analyze variations and claims and prepare relevant documentation for approvals. Coordinate with site engineers, procurement, and planning teams for project alignment. Maintain accurate and up-to-date records of work executed and certified. Required Skills & Qualifications: Diploma / B.E. / B.Tech in Civil Engineering (Certification in Quantity Surveying preferred). 8–20 years of experience in quantity surveying roles in roads and highways. Proficient in preparing BOQs, cost estimates, and rate analysis. Strong knowledge of government schedule of rates (SoR), IRC, and MORTH specifications. Familiarity with billing software and tools like AutoCAD, MS Excel, MS Project. Excellent analytical, negotiation, and documentation skills. Willing to be posted at any project site across Karnataka. Preferred: Prior experience in government-funded road projects (NHAI, PMGSY, SHDP, etc.). Exposure to FIDIC/CPWD contract conditions is an added advantage. Remuneration: As per industry standards and based on experience and expertise.

Roles & Responsibilities : Implement CX Initiatives & CX programs at the dealership Implementation of Sales Standard Operating Processes at Dealership Conduct Sales Process Audits at dealership to check process gaps Analyze SSI and develop action plans in collaboration with dealers. Analyze PSI and formulate dealer action plans based on findings. Sales customer complaint Handling for the defined set of dealerships. Collect, analyze, and interpret customer feedback, surveys, and complaint data Implement and monitor Customer experience Improvement Action Plans. Support the recruitment of Sales Customer Care Managers (CCM) Assess manpower availability for key roles, including CCEs, hostesses, and other support functions. Coordinate for regional Salesforce campaigns by initiating actions across network Increase customer engagement through digital channels by promoting My Kia App registration & Customer Rewards program Implement key Digital Initiatives in the field like Dealer CRM, Virtual KEC etc Improve customer data quality across dealerships Track and report on Sales Exit Interviews. Review the performance of Dealer CX Teams. Prepare for and execute Customer Meetings and gather feedback on new programs.

locationsBangalore,India time typeFull time posted onPosted 5 Days Ago job requisition idR0000390016 About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations. Job TitleSr Process & Quality Consultant About the Role Serve as a partner and enabler to the Business Transformation team as an executor, with the goal of supporting the Roundel business Responsibilities of this role: Process and Quality Management Documents are always updated as per recommended QMS framework Identify process gaps and design new ways of working to build rigor and discipline of business management Integrate all new process and product changes with existing processes Partner with learning teams to ensure required trainings are imparted in a timely manner Define, refine and review all Business and Operational KPIs Ensure all KPIs are identified and published accurately and timely manner with required stakeholders Provide useful trend analysis and deep dive for root-cause identification Develop and initiate a culture of data backed continuous process improvements Lean-in to data analysis to highlight non-compliances and facilitate root cause analysis, solutions to mitigate risk Governance Risk and Control Support Proactively do review process maps, quality assurance process and checklists Proactively identify process risks and engage with stakeholders for closure Support the total quality management implementation driving governance, risk assessment, regulatory compliance and operational excellence reporting and monitoring. Help teams for all internal and external audit readiness Program and Stakeholder Management Manage Roundels Strategic priority to deliver on key initiatives for the enterprise. Run reliable + sustainable operating cadence and processes that effectively brings the leadership and key partners together to deliver on the TII Roundels strategic roadmap Builds Influence - Develops and presents logical, convincing reasons in support of one's perspectives and initiatives. Has proven experience in communicating with all levels of the organization and understanding the different perspectives. Is able to drive collective consensus towards desired outcomes. What you will bring to us: Overall experience of 8-12 years. 3 years Bachelors Degree & an MBA preferable (or additional experience in lieu of that), preferably from a consulting, Retail or a CPG business in India with exposure to business and strategy Organized project or business manager with experience in playing a central coordination role Ability to translate analytical data into useful business information & experience with BI reporting tools The candidate should be flexible, highly adaptable to a constantly changing environment, and excellent team player. The candidate will be asked to juggle multiple ad hoc requests in addition to the BAU aspects of the role. The ideal candidate will be a self-motivated and flexible team player who has a strategic vision but also the ability to execute successfully. Ability to take complete ownership and accountability Strong interpersonal and process & time management skills Self-starter who will take initiative, learn quickly and work independently A track record of success and a demonstrated ability to exercise good judgment and discretion High level of attention to detail, with excellent written and verbal communication / presentation skills Useful Links- Life at Target- Benefits- Culture- https://india.target.com/life-at-target/belonging

J ob description JOB PROFILE Position - Quality Analyst Department- Tele sales Location- Noida Key Roles & Responsibilities: 1. Quality Analyst will monitor and analyze business transactions to help establish the right behaviors and processes needed by the organization and will drive the Focus Group in the right direction by showing improvement in Calls Quality and Sales. 2. Develop and implement a comprehensive quality assurance strategy and framework specifically tailored for the Banca telesales channel for Digital SBY Health Insurance products. Define key quality metrics, performance standards, and evaluation processes. Stay abreast of industry best practices, regulatory requirements (IRDAI), and competitor QA approaches. 3. Collaborate with sales leadership, training teams, and other stakeholders to align QA initiatives with business objectives. 4. Lead, mentor, and develop a team of quality analysts, fostering a high-performance and collaborative work environment. Define individual and team performance goals and conduct regular performance reviews. Identify training needs within the QA team and facilitate relevant development opportunities.Ensure consistent application of QA processes and evaluation criteria across the team. Targets/KPIS/KRA 1. 50% Call Monitoring or Evaluation - The primary task of a QA in Call Center is call monitoring and sharing actionable insight. 2. 20% Dip Check- When the target is to find the specific type of failure that is key to the business. 3. 30% Coaching/Feedback - One on One feedback session about the outcome of the call monitored or audit findings SKILLS: Quality Assurance Telesales Quality Monitoring Health Insurance (Preferred) Banca Channel Experience Digital SBY Product Knowledge (Strong Advantage) Team Leadership Performance Management Feedback & Coaching Process Improvement Data Analysis & Reporting Stakeholder Management Compliance Communication (Written & Verbal) Problem-Solving Interested candidate can share their CVs with the subject line- CV for QA at 7430802568 (HR Anjali).

Pawan Precision is looking for Quality Engineer to join our dynamic team and embark on a rewarding career journey. Developing and implementing quality standards. Developing and implementing quality control systems. Monitoring and analyzing quality performance. Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met. Collaborating with operations managers to develop and implement controls and improvements. Ensuring that workflows, processes, and products comply with safety regulations. Investigating and troubleshooting product or production issues. Developing corrective actions, solutions, and improvements. Reviewing codes, specifications, and processes.

Pawan Precision is looking for Asst. Customer Support to join our dynamic team and embark on a rewarding career journey. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team