856 Quality Analysis Jobs - Page 28

The purpose of this role is work closely with the Digital Performance teams to implement and execute Performance Marketing campaigns, in line with the agreed strategy, to maintain, develop and exceed client performance targets. Job Description: Key responsibilities: Focuses on day-to-day execution Provides day to day implementation, optimisation and upload of client campaigns through direct input and supervising junior staff Liaises with vendors and third party reps to maintain and develop relationships and build knowledge of new features and betas Interprets performance reports to provide actionable insights and analysis to meet campaign objectives Generates campaign reports and is responsible for pacing, QA and trafficking

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process Performance Meet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Performance Testing. Experience8-10 Years.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Info. Systems(Car support). Experience8-10 Years.

Quality and Performance Engineer will be responsible for driving business value in Order Management through Process Quality Improvement and supporting for performance management framework through digital initiatives and data analytics. Ensures to meet quality standards in the process for responsible regions and supporting teams in analyzing the data, identifying patterns and proactive notifications to end users for timely actions. You have: Engineering Graduate from any stream or equivalent graduation degree. 4+ years of experience preferably profile is advance analytics and reporting. Good knowledge of Power platform (Power BI, Power App and Automate), Quality tools and Digital Automation. Advanced Excel using Macros Experience with SAP It would be nice if you also had: Python Scripting Precise and Quality oriented Good interpersonal skills Proactively analyzes the performance metrics and takes proactive / correction action with concern team. Support in Digitalization and automation of process through small scripts and macros creation etc.. Provide technical support for the performance management framework using Power platform (power app, power BI and Power automate) Proactive monitoring and system alert creation for process exception i.e. creation of system alert / notification to end user when there is any deviation in the performance metrics. May lead small projects with limited risks and resource requirements. Demonstrate initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work Perform routine activities to meet departmental/project objectives.

Position: Assistant Property Manager (Technical), Business Property and Asset Management, What this job involves You will be responsible for managing daily operations at the site. You will be accountable for ensuring that all technical services are as per clients requirements. All electromechanical operations and their repair and maintenance will be in your purview. You would be managing the following: Develops/maintains effective Asset specific maintenance and safety procedure manuals. Ensuring proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and follow up for invoice from JLL office Submitting the invoice to the client and following-up for payments. Client: You will be working on _DLF IT Park Chandigarh_, which is a __Commercial__, located at Chandigarh Site dynamics: Work Schedule and other detailsSite team: e.g.Property Manager +2 Reporting: You would be accountable to the Property Manager. Sound like youHere is what were looking for Being Analytical and Meticulous Paying attention to detail and having excellent problem-solving skills is essential. Teamwork and management skills are added advantages. You must have the capacity to multitask efficiently with excellent communication skills (written and oral) Qualifications You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 4 to 5 years of working experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred. What we can do for you: At JLL, Apply today! Overseeing all building systems including fire/life safety, MEP and all critical utilities. Ensuring the documentation of assets under asset list/ tracker. Ensuring the documentation and checking of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Play a key role in managing Engineering operational accounts for buildings as required and assisting in budgeting. Recommending/implementing Asset specific maintenance, safety procedures and enforcing compliance To ensure all the planned preventive maintenance (PPM) are being timely carried out. Suggest and implement improvements for preventive maintenance programs as required. Coordinating with contractors, tenants and engineers. Maintaining service /repair contracts. Conducting risk/root-cause analysis in case of system failures and breakdowns and creating corrective /preventive action plan. Implementing and administering inventory control programs for purchase of parts and utilisation. Assessing of the building operations and working towards mitigation of highlighted inherent risks. Conducting regular inspections of operating MEP equipment systems; making necessary adjustments and managing controls as per requirements. Ensuring compliance with applicable codes, regulations, government agencies and company directives. Coordinate and maintain the as-built drawing and transition document library. Creating emergency response plan and taking part in evacuation drills. Maintaining engineering and other reports like DMR and MMR. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports.Facilitate the services under the Slogan No Safety No Work. Additionally, this role requires a thorough understanding of all safety and environmental concerns as they relate to the equipment and the overall plant arena. Location On-site Chandigarh Scheduled Weekly Hours: 48 Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.

Must have Min 1+yrs Exp as Quality Analyst from International Technical Support Voice process BPO Need Immediate Joiner Only Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Develop and implement quality control procedures specific to extrusion lamination/flexible plant. - Oversee and adjust the extrusion lamination/flexible process to ensure efficiency and product quality. - Analyze process data to identify trends and areas for improvement. - Work with production teams to optimize process parameters and reduce waste or defects. - Monitor the extrusion lamination/flexible process to ensure products meet quality standards and specifications. - Conduct regular inspections and tests of laminated products to verify adherence to quality benchmarks. - Address and resolve quality issues or defects, and implement corrective actions as needed.o Conduct inspections and tests on incoming raw materials, including flexible films, resins, and other components. Verify that raw materials meet specified quality standards and are free from defects.

Key Responsibilities: * Experience in TPA, Insurance Company, UTI TSL , Hospital Sector Understanding of the product and provide training and product demo to new and existing clients Team management/ handing team of Medical officers / quality analysts Handling operations of the accounts Meeting and understanding of the customer requirements, plan implementation Travel to the customer's site as and when required for training and implementing Ensure service levels are maintained at hospitals Establish objectives and operational criteria for accounts managed. Understand the requirements of Clients regularly and implement the process at hospitals. Motivating / retaining the team members. Develop and implement organizational policies and procedures for the facility of customers. Gathering and analyzing data (learning) and using it to plan and implement. Sitting on Team Meetings and representing the views of clients Regular Analysis for effective usage of the platform Planning and implementing strategic changes to improve service delivery. Extrapolating data for quality assurance and monitoring purposes. Regular visit to hospitals to review and streamline the process, document and share MOMs Other activities as assigned by your reporting manager.

We are seeking a dedicated and experienced Assistant Manager - Quality who has: Experience in Pressure Vessels/ Heat Exchanger & Oversee quality assurance Implement improvements Conduct inspections Ensure ISO compliance Assist in QA operations Required Candidate profile Experience in Pressure Vessels/ Heat Exchanger 2+ years Experienced QA professional with 5+ years in quality assurance including 2+ years in management Strong problem-solving abilities.

1. Develop and implement quality control processes and systems to ensure product compliance. 2. Analyze manufacturing and production data to identify trends and areas for improvement. 3. Conduct root cause analysis and lead corrective and preventive actions (CAPA). 4. Monitor and report on quality performance metrics (e.g., defect rates, scrap rates). 5. Inspect and test materials, components, and finished products using precision tools. 6. Work closely with engineering, production, and supply chain teams to resolve quality issues. 7. Support internal and external audits (ISO, customer audits, etc.).

Auditing of the process and making improvements Must have experience in the Voice process Six Sigma Certification is a mandate Should have done a successful project in the Green belt Need 3+ years of experience in total Required Candidate profile Candidate must have experience handling a team of Quality Analysts Candidate must have knowledge of 7 QC Tools

Domain:- Quality Assurance Skills:-QA tools, Chat auditing, Gaming console, Microsoft Windows Min 2 Years of experience required Immediate Joiners Shifts: 24/7 shifts WFO Location- Hyderabad Contact- divyam@genesishrs.com | 8905344933

Urgent requirement of Quality Engineers for Leading Auto Parts and Sheet Metal industry. Candidate should have experience in Quality Documentation, Audits, ISO and inspection. Job Locations : Mohali

About The Role Customer support Lead- AWESOMEFAB SHOPPING PVT LTD (BrandsVEIRDO & JUNEBERRY) is an Indian clothing brand and we are selling our products on all E-commerce websites like Amazon, Myntra, Flipkart, Tata Cliq, Nykaa, etc.- VEIRDO & JUNEBERRY brand is backed by the Aditya Birla Group.- If you're an E-Commerce Catalogue and sales enthusiast who loves what you do, then please do join us, we'd love to hear from you.- Awesomefab Shopping Pvt. Ltd is looking for an experienced Customer support Lead. Join our dynamic team and contribute to our success in the e-commerce sector! Key Responsibilities : - Implement feedback tracking system to identify areas of improvement and adjust team strategies accordingly- Develop innovative solutions to recurring customer issues, minimizing repeat chats and enhancing overall satisfaction levels.- Train and supervise team of customer service representatives in providing quality service to customers- Coordinate shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality- Improved customer satisfaction by addressing and resolving complex issues in timely manner.- Implement measurement metric for customer satisfaction- Lead and mentor a team of junior customer support representatives.- Handle escalations and provide timely resolutions.- Monitor and report on customer service metrics and feedback.- Collaborate with other departments to ensure resolution of customer query- Manage net zero end of day chats Requirements : - Minimum 6 years of experience in leading Customer support practice, ecommerce experience is required- Strong understanding of customer service best practices.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced environment and handle high-pressure situations.- Proficiency in customer service software and tools.- Strong problem-solving skills and attention to detail.- Leadership experience is a plus. Benefits : - Statutory Bonus- Leave encashment- Provident Fund- Health Insurance/ESIC- Yearly Company Trip- Gratuity This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

1) Handling Inbound & outbound calls of customers and engage in conversations to gather feedback.2) Record and document customer feedback accurately and comprehensively.3) Maintain a detailed record of customer interactions and feedback in Excel or other designated systems.4) Analyze customer feedback to identify areas of improvement and report findings to the relevant teams.5) Escalate any significant issues or concerns to the factory and store departments for prompt resolution.6) Follow up with customers to ensure their concerns have been addressed and to provide necessary updates.7) Maintain a professional and courteous demeanor while communicating with customers This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

1) Handling Inbound & outbound calls of customers and engage in conversations to gather feedback. 2) Record and document customer feedback accurately and comprehensively. 3) Maintain a detailed record of customer interactions and feedback in Excel or other designated systems. 4) Analyze customer feedback to identify areas of improvement and report findings to the relevant teams. 5) Escalate any significant issues or concerns to the factory and store departments for prompt resolution. 6) Follow up with customers to ensure their concerns have been addressed and to provide necessary updates. 7) Maintain a professional and courteous demeanor while communicating with customers

About The Role :- To make calls for leads provided and arrange meetings with customers.- Prepare and send rate quotations to new and existing customers in consultation with sales team.- Follow up with customers for getting bookings and feedback on quotations.- Follow up with operation/CS team for booking/shipment status.- Bring customer on board basis self with be added advantage.- Maintain MIS for sales team of calls/inquiries/business conversion.Requirement :- Should be Graduate, fresher or 1-2 years of experience, fluent in English , Can do tele sales, Industry knowledge would added advantage, preferably from Call Centre/BPO sector.Note - Only Females with Presentable This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

About the Job Were changing the way people think about customer service, and we need your help! Were looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts. As Quality Assurance Analyst, You Will Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed Complete Quality Assurance and coaching session reports on a weekly basis Provide floor support, which can include actively taking phone calls Attend and participate in meetings with supervisors and managers to review monitoring lists Attend and participate in partner and internal calibration meetings Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers Report scripting problems or questions from callers to appropriate departments Distribute partner and company related correspondence to all CSRs/Tier 2 team members Perform other duties as assigned As Quality Assurance Analyst, You Have High school diploma or equivalent (required) 1 year of front-line contact center experience (preferred) 1-2 years of Quality Assurance experience (preferred) Intermediate knowledge of MS Excel, MS Word and MS Office (required) Ability to type 30 wpm minimum with accuracy Strong verbal and written communication skills, including spelling and grammar Excellent organizational and time management skills Ability to make fair and consistent judgments and decisions Ability to multi-task under high-pressure situations Ability to solve problems and offer suggestions in a positive and developmental manner Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls Ability to perform basic mathematical functions to ensure scoring accuracy Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds Availability to work a variety of shifts including early mornings, afternoons, evenings and holidays is required If Interested, Please share your CV at anusha.kambapu@intouchcx.com

DesignationCustomer care executive- Handling customer complaints and providing excellent service.- Providing feedback to the managers and management about customer experience.- Monitoring quality of after sales service provided to customers.- Follow up with respective brand for customer complaints.- Providing immediate solutions and cross selling our other products.- Increasing store rating on social media platforms.TimingsMon to Sat10:00 to 07:30Sunday fixed off.All Festivals working.IndustryElectronic retail This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

RoleAdvisor TitleAdvisor, Customer experience LocationBangalore Reporting toAssistant Manager, Customer experience About Phonepe : PhonePe is Indias leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others. About Customer Experience Function : At PhonePe, the customer experience team takes full ownership of customers problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback. Function Summary: The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe. As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers Role Responsibilities: Act with integrity & think customer-first in every interaction Handle PhonePe account and transaction related queries Ability to flex between phone & data channels Follow specified process guidelines to bring about resolution Build customer trust through their interaction Ability to meet hourly & daily productivity goals Leverage internal processes and resources to drive resolution Escalate appropriately taking support from relevant teams to resolve customer issues Recommend process improvements Engage & Educate customers so theyre able to leverage PhonePe to the fullestExperience, Skills, Qualifications: Have excellent written and verbal communications Have good learnability Be an active listener and deal well with objection Have strong customer orientation and ability to adapt/respond to different scenarios Be a team player, flexible and open to feedback Ability to multitask, prioritize, and manage time effectively Should be able to speak in English and Hindi Graduation (10+2+3) is Mandatory Multilingual skills (spoken + written) in South Indian languages are preferred PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech, The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States, It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world, What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity We take pride in our inclusive environment and positive impact on the community Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs Join our team today and experience firsthand our dedication to supporting People First, As a Quality Analyst, you will complete audits or evaluations This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc You will ensure that your defined monthly or weekly evaluation targets are met, Candidate must have BFSI, AML, KYC, Fintech experience of atleast 18 months, Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/LOB Identify and escalate any potential quality issues per defined process Isolate and report defects; verify defect fixes Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Drive quality initiatives, contests and campaigns for the assigned span Be updated on knowledge and serve as SME for the campaign/LOB Technical skills and qualifications: Graduate of any course (preferred) At least one-year of work experience as a Quality Analyst (preferred) Basic skills in Excel or Google Sheets Problem-solving skills Familiarity with the application of basic quality tools, such as cause and Effect, Histogram, Correlation, And Others (preferred) Soft skills: Has strong customer centricity Can assertively provide constructive feedback Has good written and verbal communication skills Thinks logically Can manage conflicts Pays strong attention to detail Can work with minimal supervision Demonstrates initiative and good judgment This content is TaskUs Proprietary and Confidential and cannot be shared, distributed, copied, forwarded, used or repurposed elsewhere etc without explicit approval from TaskUs, Can work on multiple projects and is versatile Can establish and maintain effective working relations with a wide variety of individuals Can work with a diverse team Has a Continuous Improvement mindset Personality traits required: Demonstrates clear thought process Articulates clearly Exercises conscientiousness and diligence How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application Kindly ensure that you are always in communication with only authorized recruiters of TaskUs, DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life We welcome applicants of different backgrounds, demographics, and circumstances Inclusive and equitable practices are our responsibility as a business TaskUs is committed to providing equal access to opportunities If you need reasonable accommodations in any part of the hiring process, please let us know, We invite you to explore all TaskUs career opportunities and apply through the provided URL https:// taskus /careers/ ,

The candidate has to look after all quality aspects of heavy equipment under manufacturing. He should know 5S and other quality techniques. He is also responsible for increase of Plant Productivity study and implementation.

Urgent Openings for QA,QC- Chemist Location : Sathyamangalam , Erode , Salem Experience: Freshers Salary:15K Gross Qualification: MSc Chemistry only (Only Male candidates) Contact :6364467264