3234 Quality Analysis Jobs - Page 27

Role - Quality Analyst Service Desk Skills - Technical Support | Service desk | Call Audit | QC Tools Exp - Min 2 Years Loc - Pune Immediate Joiners only | WFO | Both ways Cabs 5 Days working 2 days rotational off 9116324602 | teena.ghrs@gmail.com

Roles and Responsibilities Role Description KRAs Manage and implement quality processes and Experience in Call Auditing process Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Desired...

Roles and Responsibilities Role Description KRAs Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Desired Skills Experience in quality assurance ...

We are looking for a highly skilled and experienced Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have excellent analytical skills, attention to detail, and the ability to work in a fast-paced environment. Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement effective quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify patterns and opportunities for growth. Develop and maintain reports to track key performance indicators. Participate in training and dev...

We are looking for a skilled Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2 to 5 years of experience in quality analysis, preferably in a BPO or call centre setting. Roles and Responsibility Monitor and evaluate agent performance to ensure high-quality customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify process improvements. Develop reports and metrics to measure quality performance. Participate in quality audits and assessments to ensure compliance with industry standards. Job Requirements Minimum ...

We are looking for a highly skilled and detail-oriented Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate should have 0 to 3 years of experience. Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement effective quality control processes to identify areas for improvement. Collaborate with team members to provide feedback and coaching on performance. Analyze data and trends to identify patterns and opportunities for growth. Develop and maintain reports to track quality metrics and performance. Participate in training and development programs to enhance skills and knowledge. Job Requireme...

IA Meetings is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criticism Excellent com...

Creating logical test cases Perform Manual Testing & check logical flows of the project Work according to the expected timeline and update the supervisor with the progress Be accountable and take full responsibility for testing assigned projects Ensure all jobs are done complying with the process guidelines Flexible to align with the team as per the requirement Perform any additional duties assigned by the management Take training as and when proposed by the management Essential skills: B.E./B. Tech/MC Desirable skills: Good Communication and Interpersonal Skills Good Analytical and Logical Skills Demonstrates a high level of patience when handling challenging tasks Exhibits strong work ethi...

The works performed by laboratory Assistant/ Jr. Exe./ Exe and instructed by Lab manager are below 1. Quality checking of green products as per QAP and drawing in the Press department. 2. Quality checking of green products as per QAP and drawing in the Casting department. 3. Quality checking of finished goods as per QAP and drawing in the Dispatch department. 4. Maintain the documents of both green and finished goods regularly. 5. Assure the quality of the product as per customer's specification. 6. Product Physical and chemical testing as per laboratory specification. 6. Other task as per assign by the department HOD

Quality analyst International BPO Rotational Shifts 5 days working

We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have 2 to 6 years of experience and be based in Domestic. Roles and Responsibility Monitor and evaluate call quality to ensure high standards. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide feedback and coaching on performance. Analyze data and trends to identify patterns and opportunities for growth. Develop reports and metrics to measure quality performance. Participate in training and development programs to enhance skills and knowledge. Job Requirements Minimum 2 years of experience in a qualit...

We are looking for a skilled Team Lead Quality to join our team in the BPO/Call Centre industry. The ideal candidate will have 4 to 9 years of experience and a strong background in quality assurance, with excellent communication and leadership skills. Roles and Responsibility Manage and lead a team of quality professionals to ensure high-quality service delivery. Develop and implement effective quality control processes and procedures. Conduct regular audits and reviews to identify areas for improvement. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze data and metrics to measure performance and identify trends. Provide coaching and training to team ...

We are looking for a skilled Quality Assurance Analyst I to join our team in the International sector. The ideal candidate will have 3 to 7 years of experience in quality assurance, preferably in a BPO or call centre environment. Roles and Responsibility Monitor and evaluate agent performance to ensure high-quality customer service. Develop and implement effective quality control processes to identify areas for improvement. Collaborate with team members to resolve customer complaints and concerns. Analyze data and trends to identify process improvements and optimize quality metrics. Develop and maintain quality standards and procedures to ensure consistency across teams. Provide coaching and...

We are looking for a skilled Quality Assurance Analyst I to join our team in the International sector. The ideal candidate will have 3 to 7 years of experience in quality assurance, preferably in a BPO or call centre environment. Roles and Responsibility Monitor and evaluate agent performance to ensure high-quality customer service. Develop and implement effective quality control processes to identify areas for improvement. Collaborate with team members to resolve customer complaints and concerns. Analyze data and trends to identify process improvements and optimize quality metrics. Develop and maintain quality standards and procedures to ensure consistency across teams. Provide coaching and...

We are looking for a skilled Quality Coordinator to join our team in the BPO/Call Centre industry. The ideal candidate will have 5 to 8 years of experience and a strong background in quality assurance, with excellent communication and analytical skills. Roles and Responsibility Develop and implement effective quality control processes to ensure high standards of service delivery. Conduct regular audits and reviews to identify areas for improvement and provide feedback to team members. Collaborate with cross-functional teams to resolve customer complaints and concerns. Analyze data and metrics to measure performance and identify trends and opportunities for improvement. Develop and maintain q...

We are looking for a highly skilled and motivated individual to join our team as a Customer Support Executive - International. The ideal candidate should have 0 to 3 years of experience in the BPO/Call Centre industry. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various communication channels. Collaborate with internal teams to enhance customer satisfaction. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Develop and implement process improvements to boost efficiency. Job Requirements Strong communication and problem-solving skills. Abi...

• Manage Inspection data and records for Products and purchase items. • Attend Observations in quality of items and Avoid rejections at plant. • On Job Training for Observations and NCs thru Check list, OPL etc to production workers.

Time: US Shift (7 PM - 4 AM IST) The Impact: S&P Global has an opening for an analytical and detail-oriented individual to handle data maintenance, support, training, reporting, and business analysis activities for clients Structured Finance Obligations, including CLOs, CBOs, and Swaps The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks Candidate should display strong financial adaptability, PC skills, and expect full accountabilities for all assigned projects. Whats in it for you: An individual will be aligned within our finance operations vertical and will be responsible to manage daily BAU, conducting analysis and reconciling ...

We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have 3 to 7 years of experience and a strong background in quality analysis, with excellent communication and problem-solving skills. Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify patterns and opportunities for growth. Develop reports and metrics to measure quality performance. Participate in quality audits and assessment...

We are looking for a skilled Quality Analyst to join our team in the domestic sector. The ideal candidate will have 2 to 6 years of experience in quality analysis and assurance, with a strong background in BPO/Call Centre operations. Roles and Responsibility Monitor and evaluate call quality to ensure compliance with company standards. Develop and implement quality control processes to enhance customer satisfaction. Collaborate with team members to identify areas for improvement and provide feedback. Analyze data and trends to identify patterns and opportunities for growth. Develop reports and dashboards to track key performance indicators. Participate in training and coaching programs to im...

We are looking for a skilled Quality Analyst to join our team in the international sector. The ideal candidate will have 6 to 10 years of experience in quality analysis, preferably in a BPO or call centre setting. Roles and Responsibility Monitor and evaluate agent performance to ensure high-quality customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify patterns and areas for improvement. Develop reports and metrics to measure quality performance. Participate in quality audits and assessments to ensure compliance with industry standa...

We are looking for a highly skilled and experienced Digital Officer to join our team as a Virtual Relationship Manager. The ideal candidate will have 3-7 years of experience in the BPO/Call Centre industry. Roles and Responsibility Manage and maintain client relationships through digital channels. Develop and implement effective sales strategies to achieve business goals. Provide excellent customer service and support to clients. Collaborate with cross-functional teams to drive business growth. Analyze market trends and competitor activity to identify new opportunities. Build and maintain a strong understanding of the company's products and services. Job Requirements Proven experience in man...

We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have 3 to 7 years of experience and a strong background in quality analysis, with excellent communication and problem-solving skills. Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify patterns and areas for improvement. Develop reports and metrics to measure quality performance. Participate in quality audits and assessments t...

We are looking for a skilled Quality Team Lead with 4 to 9 years of experience to join our team in the BPO/Call Centre industry. The ideal candidate will have a strong background in quality assurance and leadership, with excellent communication and problem-solving skills. Roles and Responsibility Lead and manage a team of quality professionals to ensure high-quality service delivery. Develop and implement effective quality control processes and procedures. Conduct regular audits and reviews to identify areas for improvement. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze data and metrics to measure performance and identify trends. Provide training ...

We are looking for a skilled Quality Analyst to join our team in the international sector. The ideal candidate will have 6 to 10 years of experience in quality analysis, preferably in a BPO or call center environment. Roles and Responsibility Monitor and evaluate agent performance to ensure high-quality customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify patterns and areas for improvement. Develop reports and metrics to measure quality performance. Participate in quality audits and assessments to ensure compliance with industry st...