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0.0 - 5.0 years
2 - 5 Lacs
Nagercoil, Kanniyakumari
Work from Office
Job TitleVoice Process Executive Roles and Responsibilities: - Answer incoming calls from customers and assist them with their queries or issues. - Provide information about products or services to customers. - Resolve customer complaints or direct them to the right department if needed. - Maintain a friendly and professional attitude while speaking with customers. - Ensure customer satisfaction by solving their problems efficiently. - Follow guidelines and scripts during customer interactions. - Record call details and customer feedback accurately. - Work in a team and communicate effectively with coworkers and managers. - Meet daily or weekly performance targets for call handling and customer satisfaction. Skills Required: - Good communication skills (fluent in English or any other language, depending on the company). - Patience and active listening skills. - Ability to stay calm under pressure. - Basic computer knowledge (for entering customer information and handling systems).
Posted 1 month ago
2.0 - 7.0 years
2 - 4 Lacs
Bhopal, Mumbai, Nagpur
Work from Office
DesignationLab Chemist Full Time Opportunity LocationMultiple : - To collect samples of raw materials from Plant as per written down procedures, analyze and submit report. - Testing of all raw materials and finished goods as per the ASTM /ISO standard methods. - To prepare report of all lab testing. - To make record of all lab instruments and its calibration. - To attend customer audit and ISO audit. - To prepare documents related to internal & external audits. - Collection & testing of effluent sample in a shift is also an important activity. - Active participation in site projects as team member. - Participation in new product development work. - Provide training to labs workers, if required. - Work for daily & monthly lab report and submit it to Quality control head. - Safety first is the prime motto of our company, hence all safety compliance are very important. - Housekeeping of working areas is an integral part of the job, along with compliance of QMS-ISO 9001, EMS-ISO 4001, 5S functions. Our management is 100 % committed for all system compliance. - Plan and perform customer focused developmental lab projects, based on departmental goals and objectives This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion. Location - Bhopal,Mumbai,Nagpur,Nashik,Surat
Posted 1 month ago
2.0 - 7.0 years
5 - 6 Lacs
Bengaluru
Work from Office
Role - Quality Analyst - Service Desk Experience - 2 Years Minimum Location - Bangalore Budget - upto 6 LPA Work Mode- WFO Skills - QC Tools, Technical Audit,Service Desk, Call audit, Quality check Contact:Naman 8890377940/ naman.ghrs@gmail.com
Posted 1 month ago
2.0 - 5.0 years
2 - 6 Lacs
Kolkata
Work from Office
The Quality Process Professional establishes and runs the quality process. They have various responsibilities which include architecting, defining and maintaining Quality Management Systems to enable standard way of working, developing and managing process assets methods, PoVs best practices, enablers to facilitate delivery and acting as SMEs in areas such as Agile, Service Management, Six Sigma etc. They are responsible for creating and maintaining process metrics baselines and prediction models accountBU level to support data driven delivery execution and governance and support creation of estimation models. They will plan and drive external quality certification initiatives to provide confidence to internal external stakeholders on the robustness of QMS and plan and conduct Quality Audits to monitor compliance, provide early alerts, identify best practices and improvement opportunities. The Quality Process Professional will also develop and conduct Quality trainings to enhance awareness and skills and enable the sales function by creating assets highlighting Capgeminis processes, process assets and platforms. They can also be called upon to assist with solutioning as Subject Matter Experts. - Grade Specific Quality Process ConsultantSupport process definition and maintenance, process assets development, process metrics baselines and prediction models, quality certifications, quality trainings and audits Skills (competencies) Active Listening Adaptive Thinking Analytical Thinking Assertiveness Attention to Detail Business Agility Change Management Conflict Management Continuous Improvement Decision-Making Emotional Intelligence Financial Control Influencing Innovation Managing Difficult Conversations Negotiation Proactiveness Problem Solving Project Governance Project Management Project Planning Project Reporting Project Tracking Relationship-Building Risk Assessment Risk Management Scope Management Stakeholder Management Strategic Governance Strategic Thinking Team Management Time Management Unified Project Management (UPM) Unified Service Management (USM)
Posted 1 month ago
2.0 - 5.0 years
2 - 6 Lacs
Tiruchirapalli
Work from Office
The Quality Process Professional establishes and runs the quality process. They have various responsibilities which include architecting, defining and maintaining Quality Management Systems to enable standard way of working, developing and managing process assets methods, PoVs best practices, enablers to facilitate delivery and acting as SMEs in areas such as Agile, Service Management, Six Sigma etc. They are responsible for creating and maintaining process metrics baselines and prediction models accountBU level to support data driven delivery execution and governance and support creation of estimation models. They will plan and drive external quality certification initiatives to provide confidence to internal external stakeholders on the robustness of QMS and plan and conduct Quality Audits to monitor compliance, provide early alerts, identify best practices and improvement opportunities. The Quality Process Professional will also develop and conduct Quality trainings to enhance awareness and skills and enable the sales function by creating assets highlighting Capgeminis processes, process assets and platforms. They can also be called upon to assist with solutioning as Subject Matter Experts. - Grade Specific Quality Management Risk and Compliance Officer Quality Audit Quality Management Skills (competencies) Active Listening Adaptive Thinking Analytical Thinking Assertiveness Attention to Detail Business Agility Change Management Conflict Management Continuous Improvement Decision-Making Emotional Intelligence Financial Control Influencing Innovation Managing Difficult Conversations Negotiation Proactiveness Problem Solving Project Governance Project Management Project Planning Project Reporting Project Tracking Relationship-Building Risk Assessment Risk Management Scope Management Stakeholder Management Strategic Governance Strategic Thinking Team Management Time Management Unified Project Management (UPM) Unified Service Management (USM)
Posted 1 month ago
0.0 - 4.0 years
1 - 2 Lacs
Ludhiana
Work from Office
Assist with operational tasks and project coordination. Create and send advertising plans to clients. Develop PowerPoint presentations for client proposals. Communicate with clients for updates and feedback. Support senior team members in day-to-day operations.
Posted 1 month ago
1.0 - 5.0 years
2 - 5 Lacs
Chennai, Bengaluru
Work from Office
Job Description - Quality Analyst Minimum 5 year of experience in AR & 1 year experience in QA On paper Quality Analyst Must worked in physician billing -CMC1500 Work from Office Required Candidate profile Immediate - 15 days preferable,US Shift Transportation available (Within 20 km) Should have knowledge in Denials Health insurance Email: manijob7@gmail.com Call or Whatsapp 9989051577
Posted 1 month ago
1.0 - 3.0 years
2 - 4 Lacs
Gurugram
Work from Office
About the Role: We are looking for a Junior Quality Analyst with prior experience in Revenue Cycle Management (RCM) and a working understanding of EMR systems . The ideal candidate has a strong eye for detail, is confident using Google Sheets or Excel , and enjoys using analytical thinking to identify errors, patterns, and areas for improvement in eligibility processes. This is a great opportunity for someone early in their QA career looking to grow in a fast-paced healthcare environment. Key Responsibilities: Analyze EMR Workflows: Navigate EMR systems to check if login steps, documentation, and data inputs are performed correctly. Investigate Patient Bounces: Review cases where patient eligibility bounced back, identify issues, and provide clear documentation on possible root causes. Maintain and Analyze Data Logs: Use Google Sheets or Excel to maintain audit records, track trends across payers, and highlight recurring gaps or errors. Cross-Payer QA Auditing: Ensure that audits cover a variety of payer rules and requirements, applying logical thinking to adapt and evaluate performance. Provide Feedback: Share audit insights with the team in a constructive and supportive manner, helping improve overall quality standards. What Were Looking For: 6 months to 2 years of experience in RCM (Eligibility experience preferred) Familiarity with EMR systems (e.g., Athena, eCW, Kareo, etc.) Strong analytical skills and a data-driven approach to problem-solving Comfortable working with Google Sheets or Excel to track and evaluate data Detail-oriented, proactive, and open to learning Good communication skills, especially when documenting findings or giving feedback
Posted 1 month ago
10.0 - 15.0 years
12 - 15 Lacs
Dehradun, Roorkee, Yamunanagar
Work from Office
Oversee the QC department, implement quality systems, ensure production meets standards, handle customer complaints, maintain documentation, lead audits, ensure ISO/regulatory compliance, and mentor the QC team for continuous quality improvement.
Posted 1 month ago
0.0 years
2 - 2 Lacs
Pune
Work from Office
1) Understand quality concepts and work on continual improvement.2) Support new product development and nutrition studies.4) Have knowledge of FG, raw material, and packaging material testing.5)Maintain good GMP and GHP at the manufacturing location.
Posted 1 month ago
3.0 - 8.0 years
4 - 8 Lacs
Ahmedabad, Jaipur, Delhi / NCR
Work from Office
Ensure product quality, implement QA/QC procedures, conduct inspections, monitor compliance with safety and hygiene standards, handle audits, investigate complaints, and support continuous improvement in FMCG manufacturing processes.
Posted 1 month ago
2.0 - 7.0 years
3 - 6 Lacs
Pune
Work from Office
Responsibilities: * Conduct quality inspections, control processes, analyze data, check products & monitor performance. * Ensure compliance with industry standards through quality engineering practices. Annual bonus Provident fund
Posted 1 month ago
0.0 - 1.0 years
2 - 3 Lacs
Nashik
Work from Office
A Quality Production and Maintenance job description would typically involve inspecting and testing products, identifying quality issues, and collaborating with production maintenance teams to ensure high-quality output and maintain efficient
Posted 1 month ago
0.0 - 3.0 years
2 - 2 Lacs
Bengaluru
Work from Office
891 965 4649Job Title: Process Improvement Adherence (PIA) Executive Location: Kaikondrahalli, Bangalore Position Type: Full-time Compensation Details: Take-home Salary: 16,000 to 19,500 per month (based on experience) Provident Fund (PF): 3,600 per month Incentives: Performance-based incentives up to 15,000 per month Employee Value Proposition: Employee health insurance coverage of 1 lakh per annum (company-paid premium) Free lunch and snacks provided Monthly rewards and recognition for top performers Performance-based promotions every 6 months; high achievers eligible for quarterly promotions Fast-track career growth potential to become a Unit Head within a few months Regular team outings and Annual Day celebrations Qualifications & Skills: Education: Any undergraduate degree (e.g., BBA, B.Tech, B.A., etc.) Key Skills Required: Excellent verbal and written communication skills Strong analytical and problem-solving abilities Proficiency in MS Office tools (Excel, Word) Sharp decision-making skills Strong attention to detail with the ability to identify process gaps Language Requirements: Mandatory: English and Hindi Preferred: Kannada, Tamil, Marathi, or Telugu Work Requirements: Flexible to work a 9-hour shift between 8 AM 10 PM Comfortable with a 6-day work week (weekday offs) Must own a laptop with a functional webcam and reliable internet connection Roles & Responsibilities: Conduct call audits to monitor process compliance and quality Prepare structured and detailed audit reports Identify and document errors for review and corrective action Share findings with the manager and assist in implementing improvements Collaborate with teams to ensure better process adherence Provide feedback to enhance customer service and operational quality Ensure compliance with company protocols and industry norms Support training initiatives to address quality gaps Track progress of process improvements and evaluate impact About the Company: NoBroker.com is the worlds largest C2C real estate marketplace, connecting over 85 lakh customers. Backed by investors like General Atlantic, Tiger Global, and SAIF Partners, NoBroker has raised over $151 million in funding. Headquartered in Bangalore, NoBroker employs over 4,000 professionals and is scaling rapidly. Training: Comprehensive training provided to ensure thorough understanding of processes and help new hires excel in their roles. SPOC Details WhatsApp: 8919654649 Mail: saithanmai.potla@nobroker.in
Posted 1 month ago
1.0 - 6.0 years
1 - 2 Lacs
Sonipat
Work from Office
Quality engineer required for a steel company(press shop) Qualification- Any diploma or iti mechanical Exp- min 6 month in quality Saalry- 15k to 20k Location- kundli, sonipat Wtsapp me resume at 8295842337 - Mr. Bansal Required Candidate profile Skills- Vernier caliper, micrometer, gauges meter
Posted 1 month ago
2.0 - 7.0 years
2 - 3 Lacs
New Delhi, Sonipat, Delhi / NCR
Work from Office
Quality control executive and quality assurance executive required for a pharma company at kundli, sonipat Qualification- B.pharma Exp- min 2 yrs salary- upto 25k Wtsapp me resume at 8295842337- MR. Bansal
Posted 1 month ago
1.0 - 6.0 years
2 - 3 Lacs
Noida
Work from Office
Role & responsibilities: Monitoring and assessment of Call Center Associates for both inbound and outbound calls. Providing regular feedback to associates as per their calls measurement Assists in providing standard weekly and monthly reporting within predetermined reporting parameters. Participates in call calibration exercises. Offers suggestions for process improvement to foster exceptional customer experience. Maintains overall objectivity in supporting consistent and superior customer service. Preferred candidate profile: Minimum 1 year of experience in call auditing and quality assurance. Graduate / Post Graduate Command on MS Office Good communication skills Good Analytical ability
Posted 1 month ago
2.0 - 7.0 years
3 - 7 Lacs
Hyderabad
Work from Office
T3 Developer Support Quality Analyst Work Type: Content Review Sub-worktype: Apps - Developer Appeals TP is looking for skilled Application Developer Support Quality Analysts to support our technology client at our [LOCATION] site. The ideal candidate will have extensive experience supporting technical end-users with troubleshooting and policy adherence. Responsibilities Monitor and report agents interactions and overall team level quality, conduct calibration, perform fraud and compliance audits Take necessary steps to ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives Investigate escalations of inaccurate decisions to understand the root cause(s) and implement corrective steps to improve quality Track team reporting, present audit findings, provide feedback and coaching to agents to improve quality Provide insights and innovative ideas to improve quality and collaborate with training team to help develop agent quality improvement plans Define and update quality frameworks to match the workflows Provide instant feedback for correction and keep an eye on recurring quality issues Teams Responsibilities Take complex issues and simplify them to create succinct summaries over email, ticketing software, and chat to clearly communicate with Developers and/or teammates. Conduct research with high attention to detail and advanced comprehension skills. Be comfortable with multi-tasking and complex decision-making. Be an expert communicator who masters the app store's policies and exhibits developer (end-customer) empathy. Review, maintain, and curate data. Proofread and review documents suitable for publishing Required Experience Should have solid understanding of workflow, tools used for providing services Experience working as an Agent in similar workflows 3+ years of relevant experience BA/BS degree (In lieu of degree, 2 years relevant work experience) Experience in written communication customer-facing processes with strong analytical, troubleshooting, and problem-solving skills Knowledge of Google's developer platforms (Google Play, Chrome Web Store, etc.). Experience with Google suite and complex policies Understand technical concepts/terms (APIs, APKs, ARM, Bootloader, Doze, Fragmentation, NFC, etc.) Ability to manage multiple competing priorities in a fast-paced, rapidly changing environment Excellent written and verbal communication skills Will be required to master policy, proven through test/certification Required Soft Skills Collaboration Skills: Being a strong leader and team player is critical to this role, you’ll be working as part of a team and collaborating with other teams. Strong organizational skills: Have oversight of the queues, cases and escalations in an organized way to manage potential quality issues. Developer Empathy: Understand the developer's point of view on issues and make decisions weighing all parameters. Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com
Posted 1 month ago
2.0 - 5.0 years
4 - 5 Lacs
Noida
Work from Office
rebootXP is hiring for Quality Analyst - BPO Voice Process Specifications: - Minimum 2 years of work experience in a relevant (contact center) sales process. - Minimum 1 year of work experience in a QA role from premium voice program. - Yellow Belt certified - Good aptitude skills-reasoning, logic and problem solving. - Good spoken English skills - Graduation is must. - Immediate Joiner Responsibility : - Monitor and evaluate inbound / outbound customer service calls. - Provide feedback and recommendations to agents for performance improvement. - Develop and maintain quality standards and procedures. - Collaborate with team leads and trainers to align quality metrics with business goals. - Analyze data to identify trends and patterns for process improvement. - Prepare reports on quality metrics and agent performance. - Assist in training new hires and conducting refresher sessions for existing staff. For Interview share resume at dinkar.mahajan@rebootxp.com or visit our office for interview in between Monday to Saturday @ 10AM, and mention reference as "HR Dinkar Mahajan" on the top of your resume. Office Address: C-29, Sector 58, Noida, Uttar Pradesh - 201301
Posted 1 month ago
4.0 - 9.0 years
3 - 6 Lacs
Ahmedabad
Work from Office
Knowledge of preparation of BMR, BPR, MFR, SMP, Change control, Deviation. Develop and implement quality assurance system Oversee quality control process Conduct internal audits & inspections Ensure laboratory compliance with regulatory requirements Required Candidate profile Bachelor's degree in a relevant scientific field like B.Pharma, M.Pharma, B.Sc Previous experience in quality assurance in laboratory setting or an API Mfg company Min 5 years of experience required
Posted 1 month ago
3.0 - 7.0 years
6 - 9 Lacs
Bengaluru
Work from Office
ASTER DM HEALTHCARE LIMITED is looking for Manager Quality Management to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes
Posted 1 month ago
1.0 - 6.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly quality targets. Monitor team performance and provide regular coaching, feedback, and training to drive improvements. Min 1 year on paper as a QC mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709
Posted 1 month ago
4.0 - 7.0 years
3 - 5 Lacs
Chennai
Work from Office
Role & responsibilities Process Knowledge of ORT Testing REL -Mechanical & Environmental Testing , Failure analysis (FA), Final Assembly Test Process (FATP), and Equipment Maintenance (EQ). Strong communication and leadership skills for effective team management. Proficient in PDCA (Plan Do Check Action) methodology for test scheduling and execution. Effective collaboration with Cross-Functional Teams (CFT) and support teams. Hands-on experience in Failure Analysis using equipment such as CT Scan, X-ray, Microscope, Multi meter, Oscilloscope, and PCB inspection tools. Knowledge of SAP for managing internal and external audits and inventory control. Project management skills for customer interactions and meeting presentations. Proficient in preparing reports using PowerPoint and Excel. Knowledge of Standard Operating Procedures (SOPs) and executing REL calibration and testing according to SOPs. Experience in equipment maintenance, downtime management, line bring-up, and vendor management. Familiarity with Quality Management Systems (QMS) and the preparation of checklists and SOP. Should know the Incoming quality control lab process in any EMS industry Strong knowledge about the 4m analysis and review the FACA Collaborating with teams to Identify areas for improvement and develop solutions to address quality issues. Providing training and support to production teams to improve their quality control skills and knowledge Ability to work in a diverse and dynamic environment. Preferred candidate profile 1.Good Communication Skills 2.Good Organization & Prioritization 3.Good Leadership & English Communication skills, if interested kindly share the resume recruitment.tn@mail.foxconn.com
Posted 1 month ago
1.0 - 4.0 years
2 - 4 Lacs
Bengaluru
Remote
QA Analyst(Remote) - Bangalore Location - Remote (Bangalore) Years of experience - 1 to 4 years Mandatory Experience - Strong experience working on Advanced Excel - Must have experience working on the 7QC Tools - Knowledge about Six Sigma What You'll Be Doing 1. The primary task of the quality analyst is transaction monitoring and providing actionable insights. 2. Comprehensive documentation of every coaching opportunity. Share realtime feedback with the coach to ensure that corrective measures are taken. 3. Participate in team huddles and share updates and best practices. 4. Participate in calibration sessions and exchange ideas with team members to ensure that everyone is on the same page. 5. Provide actionable data to various internal support groups. 6. Generate account specific Quality reports based upon predefined criteria and provide inputs to Operations. 7. Create & maintain accurate database for audits and other analysis. 8. Publishing weekly/monthly reports based on the audits performed for the mentioned tenure. 9. Participate in design of call monitoring formats and quality standards. 10. Compile and track performance at team and individual level Note:- This is a remote support role however the Final Interview & Induction is offline (in-person from Bangalore). You should be available in person for any Business Meeting as and when required in Bangalore
Posted 1 month ago
5.0 - 10.0 years
3 - 4 Lacs
Dindigul
Work from Office
Vadamalayan Hospitals is looking for Quality Executive to join our dynamic team and embark on a rewarding career journey Ensure product quality through routine inspections and audits Maintain compliance with industry standards and policies Analyze defects and implement corrective actions Support continuous improvement initiatives
Posted 1 month ago
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