Home
Jobs

857 Quality Analysis Jobs - Page 17

Filter Interviews
Min: 0 years
Max: 25 years
Min: ₹0
Max: ₹10000000
Setup a job Alert
Filter
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

8.0 - 12.0 years

2 - 6 Lacs

Hyderabad

Work from Office

Naukri logo

Overview Prodapt is looking for Assistant Managers to join the QA Audit team. We are looking for an experienced professional with 8 to 12 years of experience in IT Audit process. Responsibilities Ensure structured initiation of projects and identify risks at the outset. Ensure appropriate processes and plans are established to ensure first-time right delivery. Enable delivery teams on process understanding & awareness and conduct audits and reviews to assess delivery performance & process at regular intervals and to pre-empt risks. Analyze performance and quality metrics and facilitate remedial actions needed to meet program and company goals. Identify industrialization & process improvement opportunities to improve efficiency. Analyze the internal review outcomes and drive process improvements & training. Participate in the business unit & internal weekly and monthly review meetings and highlight key findings and risks/alerts. Sustain and ensure compliance to org certifications; support and facilitate external assessments like ISO 9001 ,27001, 20000, SSAE, GDPR and PCI Compliance. Deep knowledge on Agile SDLC Methodologies including agile ceremonies, metrics etc.. Basic Process Knowledge on DevOps is an added advantage. Bachelor’s degree (Mandatory) MSc/BE/Masters in IT/Computer Science (Desired) Good Communication Skills in English QA Process – SDLC / STLC Processes, Process Implementation, Auditing Skills, Facilitation Skills, ISO 9001, 27001, 45001 Knowledge. Experience working in multi-channel delivery projects Advanced level - Microsoft office, Analysis and Reporting tools

Posted 2 weeks ago

Apply

0.0 - 5.0 years

0 - 2 Lacs

Khopoli

Work from Office

Naukri logo

Check incoming raw material and packaging material as per quality plan. - To check water,Intermediate product, finished product for chemical analysis - pest control activities check all the QA tests for online process. - Evaluation of R & D batch.

Posted 2 weeks ago

Apply

2.0 - 6.0 years

3 - 7 Lacs

Bengaluru

Work from Office

Naukri logo

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided Supports and trains team members to impact end user experiences Leadership Provides supervision including coaching and quality checks to support associate progress Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards.

Posted 2 weeks ago

Apply

2.0 - 6.0 years

3 - 7 Lacs

Visakhapatnam

Work from Office

Naukri logo

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided Supports and trains team members to impact end user experiences Leadership Provides supervision including coaching and quality checks to support associate progress Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards.

Posted 2 weeks ago

Apply

3.0 - 7.0 years

5 - 9 Lacs

Gurugram

Work from Office

Naukri logo

Hi, We are hiring for the ITES Company for Quality Analyst Role. Overview The Quality Analyst is responsible for auditing and evaluating international voice calls to ensure high service standards and enhance customer satisfaction. The role focuses on monitoring agent performance, conducting quality assessments, and providing constructive feedback to drive continuous improvement. Key responsibilities include using Six Sigma quality tools (like histograms, 80/20 analysis and fishbone diagrams), maintaining metrics such as AHT, CSAT, CHT, NPS, and SCORE, and leading calibration and dip-check sessions. The role also involves analyzing data quality, performing root cause analysis, and collaborating with development teams to enhance system performance. Key Skills: a) Min 5 Years Overall Experience in International BPO b) Min 1 year Experience as a Quality Analyst in International BPO c) Good understanding of 7 Six Sigma tools of quality preparing histograms, 80/20 analysis, fish bone d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Gurgaon) Type : Job Code # 157 OR To Apply, Copy and Paste Link Below https://outpace.in/job/quality-analyst/ Job description: Minimum 3 to 5 years of experience as Quality Analyst in Voice is mandatory. Prior experience of doing quality assessments for international voice work. Good Communication & Presentation Skills - speaking and writing skills. Moderate Excel proficiency. Good understanding of 7 six sigma tools of quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes. Maintaining the Core team Quality, conducting regular calibration sessions. Doubt clearing sessions dip check. Maintaining the core team AHT, CSAT, CHT, NPS, SCORE. Main responsibility to audit the calls, to improve the quality of the process and provide feedback to the agents in order to enhance more customer experience in service and improve the performance of agents. Motivated achiever who exceeds goals by maintaining quality in work. To check the quality of the end system using software testing tools. Proficient working in partnership with the development teams to deliver business functionality on time with required quality that meets the acceptance criteria. Participated actively in data quality investigations and analyses, diagnosing root causes of issues and providing actionable recommendations to the development team for resolution. Acquired knowledge of database systems, specifically Snowflake, SAP HANA and concepts related to data warehousing.

Posted 2 weeks ago

Apply

8.0 - 13.0 years

10 - 14 Lacs

Ahmedabad

Work from Office

Naukri logo

Notifying any technical problems to the engineer responsible Responsible for preparation of Inspection Test Plan(ITP), Project Quality Plan, NDT Plan , Quality Control Plan, Hydro testing Procedure & Test Pack as per Client Specification Required Candidate profile Communicating with the clients to ascertain their needs Responsibilities include supervising coordination with others on a project team, including Owner facility engineer

Posted 2 weeks ago

Apply

2.0 - 5.0 years

1 - 5 Lacs

Coimbatore

Work from Office

Naukri logo

Responsible for day to day achievement of quality targets by implementing stringent Assembly quality control activities Monitor critical quality metrics and parameters required to meet profitability and customer satisfaction targets Execute activities that translate to reduction of COPQ(Cost of Poor Quality) value within Assembly part of the value chain Ensure the highest quality output that meets customers expectation in the most cost effective manner, through Assembly quality control activities along with action planning for identified gaps Plan and execute of Inspection activities as per DRO Schedule Prepare document, cutting report, test chart reports, mc file updation in system of every machines and provide clearance for locking and FG Ensure final checking of TC MC series machines deliver to customer zero defect Provide COP training (Axis calibration, geometry checking for customer, test component.) for inspectors Execute mechanical functional inspection ,final inspection checking procedure training to Inspectors. Provide training to prepare machine document, CT report, test chart reports Conduct Geometry, laser calibration and cutting test to facilitate customer inspection involved TC MC series machines. Ensure daily stage wise Inspection at assembly, and resolve issues identified through supporting departments (Min, R D, SCM and Shop QA) Update the quality plan and check list for the requirement based by customer complaints, quality improvement required areas Resolve the chronic customer complaints through CFT and customer complaints within 30 days for Mfg. complaints in TC MCseries Ensure Validation of New product TC MC machines as per SOP Execute Standard cutting in Special execution machines as per the standard test parameters requirements of the machine. Execute the consolidation of TC MC Series and initiate Necessary Corrective and preventive action with co ordination of respective functions Ensure identification and addressing any Assembly quality issues or defects, by working with the operators Ensure maintenance of accurate and up-to-date records of quality control activities and results Analyse customer complaints and initiate action in coordination with CFT Ensure verification of the documents / records of Final machine clearance Review of Quality system in Assembly Work towards on time Closure of Customer complaints with action in DEMS module, by working with the operators Track suitable targets and KPIs for the team to ensure effective performance and delivery Oversee the workflow and work assignments of the team to ensure effective collaboration among teams, team members and consistent, quality work Collect quality data and identify trends and areas for improvement for action planning to fill the gaps Prepare reports on quality control activities and results to the stakeholders, and advice on appropriate action to solve issues Suggest and use the latest technologies and tools for Assembly quality control measurement Drive continuous learning and skilling of operators on soft and hard skills essential for the section Track performance measures of the operators and individuals to consistently provide feedback and improve performance Train operator / technician to improve their skill set and ensure defect free products

Posted 2 weeks ago

Apply

2.0 - 4.0 years

5 - 8 Lacs

Hyderabad

Work from Office

Naukri logo

2+ Years experienced tester with hands on automation testing, pipelines, Performance and Load testing Responsibilities: Create/Update Automation test scripts (Selenium-Java) Able to understand pipeline creation. Able to work on YML creation and maintenance. Collect and create Test data for functional as well as non-functional requirements. Execute Functional/non-Functional tests during the SDLC and co-ordinate with developers. Assist in implementation of overall test strategy. Able to perform Load testing. Able to perform performance testing. Able to perform compatibility testing.

Posted 2 weeks ago

Apply

2.0 - 5.0 years

3 - 5 Lacs

Gurugram, Delhi / NCR

Work from Office

Naukri logo

US Travel Process Executive 20 Spanish/ Bilingual PPC sales 10 English PPC Sales 5 QA PPC Travel Experience 5 Bilingual ( English + Spanish )Retention Executive 3 Cruise T L For Cruise Division 1 Year Exp In Travel Industry Drop CV 7011890554

Posted 2 weeks ago

Apply

2.0 - 7.0 years

0 - 0 Lacs

Hyderabad

Work from Office

Naukri logo

Quality Analyst- Operations Roles and Responsibilities : Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Education (if beyond High School or equivalent) : Minimum Graduate(Any Bachelors Degree Holder would be eligible). Experience Target (in this job or a related function/field) : One or more years’ experience demonstrating knowledge of call center operations, goals and processes. Skills : (identify essential skills required, and identify additional skills that enable success in performing this job) Basic PC skills. Strong customer service and interpersonal skills. Good verbal and written communication skills. Research, analytical and problem-solving skills. Knowledge/Abilities : (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job) Knowledge and effective use of quality management processes and tools. Ability to work well independently or within a team.

Posted 2 weeks ago

Apply

1.0 - 3.0 years

2 - 5 Lacs

Gurugram, Delhi / NCR

Work from Office

Naukri logo

We Need US Travel Sales Executives 5 Quality Analyst from Travel Industry 15 International Sales Executive any BPO ( voice process 10 Spanish Bilingual From Travel Industry Location -Delhi , Gurugram Drop Your CV 9931176310

Posted 2 weeks ago

Apply

2.0 - 4.0 years

1 - 4 Lacs

Noida, Hyderabad, Pune

Work from Office

Naukri logo

Physical Verification & Catalog will be responsible for conducting site visits to client locations to verify the actual products against the specifications outlined in the requirements. Required Candidate profile Conduct site visits to client locations for product verification Compare actual products with specified requirements Source products as required to meet client specifications Collaborate with clients

Posted 2 weeks ago

Apply

4.0 - 8.0 years

5 - 10 Lacs

Mumbai, Goregaon

Work from Office

Naukri logo

Roles and Responsibilities Collaborate with cross-functional teams to design and deliver effective team training initiatives. Manage training management systems to track employee progress and ensure compliance with regulatory requirements. Provide product training to new hires and existing employees on insurance products and processes. Develop and implement process training programs for sales teams to enhance customer service skills. Conduct quality audits, monitor calls, and analyze data to identify areas for improvement.

Posted 2 weeks ago

Apply

3.0 - 5.0 years

5 - 7 Lacs

Pune

Work from Office

Naukri logo

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption Deliver No. Performance Parameter Measure 1. Quality Standards Timely generation of reports, dashboards, insights to the respective team Accuracy of the data Feedback from the project teams on the insights Quality of insights shared with the team Mandatory Skills: Project Management.

Posted 2 weeks ago

Apply

2.0 - 4.0 years

1 - 6 Lacs

Bengaluru

Work from Office

Naukri logo

We are looking for a detail-oriented and skilled Quality Analyst Playwright with 2 to 4 years of experience in automation testing. The ideal candidate should have a strong background in JavaScript , TypeScript , and hands-on experience in automation using Playwright . You will work closely with the development team to ensure the quality of web applications through effective test strategies and automation scripts. Roles & Responsibilities: Develop, execute, and maintain automated test scripts using Playwright . Collaborate with developers, product managers, and other QA team members to understand requirements and ensure test coverage. Design, create, and manage test cases, test plans, and test data. Perform regression testing and functional testing of web applications. Identify bugs and work with the development team to troubleshoot and resolve issues. Ensure timely delivery of high-quality product releases. Continuously improve test automation frameworks and processes. Maintain documentation related to QA processes and tools. Required Skills: 2 to 4 years of experience in QA Automation. Proficient in JavaScript and TypeScript . Hands-on experience in Playwright for web automation. Solid understanding of QA methodologies, testing life cycles, and processes. Familiarity with CI/CD tools and version control systems (like Git). Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Preferred: Exposure to Agile/Scrum environments. Basic knowledge of performance or API testing tools is a plus.

Posted 2 weeks ago

Apply

2.0 - 4.0 years

2 - 7 Lacs

Bengaluru

Work from Office

Naukri logo

We are looking for a detail-oriented and skilled Quality Analyst Playwright with 2 to 4 years of experience in automation testing. The ideal candidate should have a strong background in JavaScript , TypeScript , and hands-on experience in automation using Playwright . You will work closely with the development team to ensure the quality of web applications through effective test strategies and automation scripts. Roles & Responsibilities: Develop, execute, and maintain automated test scripts using Playwright . Collaborate with developers, product managers, and other QA team members to understand requirements and ensure test coverage. Design, create, and manage test cases, test plans, and test data. Perform regression testing and functional testing of web applications. Identify bugs and work with the development team to troubleshoot and resolve issues. Ensure timely delivery of high-quality product releases. Continuously improve test automation frameworks and processes. Maintain documentation related to QA processes and tools. Required Skills: 2 to 4 years of experience in QA Automation. Proficient in JavaScript and TypeScript . Hands-on experience in Playwright for web automation. Solid understanding of QA methodologies, testing life cycles, and processes. Familiarity with CI/CD tools and version control systems (like Git). Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Preferred: Exposure to Agile/Scrum environments. Basic knowledge of performance or API testing tools is a plus.

Posted 2 weeks ago

Apply

4.0 - 7.0 years

3 - 7 Lacs

Mumbai

Work from Office

Naukri logo

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Posted 2 weeks ago

Apply

4.0 - 7.0 years

0 - 0 Lacs

Kanpur, Lucknow

Work from Office

Naukri logo

Process Management & NABH standard Implementation SOPs management Quality Control & documentation Staffs training Responsible for effective implementation of the Quality Program & policy of the hospital in accordance of NABH guidelines. Implementation of SOP is in all depts. Overseeing the co-ordination with all HODSs and staff for implementation of SOPs & NABH guidelines applicable to respective depts... description Process Management & NABH standard Implementation SOPs management Quality Control & documentation Staffs training Responsible for effective implementation of the Quality Program & policy of the hospital in accordance of NABH guidelines. Implementation of SOP is in all depts. Overseeing the co-ordination with all HODSs and staff for implementation of SOPs & NABH guidelines applicable to respective depts... Implementing continued quality improvement programme and updating policies. Taking rounds and implementing the standards of quality to improve overall quality initiative of hospital. Responsible for smooth operations in each floor. Setting standards for quality as well as health and safety. Understand patients needs and requirements to develop effective quality control processes. Ensure adherence to health and safety guidelines as well as legal obligations. Solicit feedback from patients/clients to assess whether their requirements are met or not. Ensure that the hospitals quality management system conforms to patient, internal, ISO 9001 and legal requirements. Manage the monitoring, measurement and review of internal processes, especially those that affect the quality of the hospital functions. 2. Training Developing training programs protocols modules in consonance with NABH guidelines. Responsible for preparation of training schedules, training module, training presentations. Maintaining records of training attendance, training effectiveness & feedback with training evaluation. Submission of training records & 1set of record to HR for personal file to HR dept on weekly basis. Ensuring implementation of EMR modules through HIS systems 3. Audits Organizing and implementing audit programs. Overseeing the co-ordination of internal audits , identifying NCs, doing RCA, CAPA, training & re-audit. 4. Meetings Overseeing co-ordination for committee meetings scheduling & maintaining minute of meeting. Overseeing the circulation & implementation of minutes of meetings. Overseeing the co-ordination of the conduct of periodic for management to review quality initiatives meetings. Provides strategic patient safety activities protocols via patient safety committee & meetings. 5. Continuous Quality improvement programme Evaluates the quality and completeness of clinical documentation processes by performing quality. Preparation of Quality Manuals SOPs of all clinical & non-clinical depts. Based on NABH standard (5th Edition). Ensuring templates incorporated in HIS for retrieving data for Management of Quality Indicators. Maintaining Quality Indicator Data & analyzing for desired corrective actions. Ensuring medical records are complete from clinical point of view based on NABH guidelines.

Posted 2 weeks ago

Apply

7.0 - 12.0 years

12 - 18 Lacs

Bavla

Work from Office

Naukri logo

Currently we are hiring Quality Manager for packaging industry. Position: QC Manager Experience: 7+ Years Location: Bavla Ahmedabad Rotational Shift Responsibilities: To supervise production quality, create and execute Standard Operating Procedures (SOPs), and guarantee production process traceability, we are looking for a committed Quality Control (QC) Manager. Strong attention to detail and practical experience are necessary for this mid-level position in order to maintain the quality of our plant's output. Create, implement, and uphold production SOPs and quality control methods. Keep an eye on and guarantee adherence to legal and quality standards. Perform routine audits and inspections of production procedures. Use root cause analysis and corrective measures to find and fix quality-related problems. Preserve product traceability and make sure quality checks are properly documented. Educate production workers on best practices and quality requirements. Work together with cross-functional teams to improve the effectiveness and quality of output. Provide management with high-quality reports that highlight discoveries. Ensure that quality control equipment is used and calibrated correctly. Interested Candidate share your CV on mansi@thepremierconsultants.com

Posted 2 weeks ago

Apply

1.0 - 3.0 years

2 - 5 Lacs

Bengaluru

Work from Office

Naukri logo

About the Role: As a Quality Auditor you will be responsible for evaluating, monitoring, and assessing the performance of Assissted Growth (Telesales) representatives to ensure adherence to company standards, policies, and customer service protocols. The role involves conducting regular audits of recorded calls/chats, reviewing sales processes, identifying areas for improvement, and providing constructive feedback to help optimize sales effectiveness, compliance, and customer satisfaction. Role Responsibilities: 1. Review and audit recorded calls/ chats to ensure adherence/compliance with established internal control procedures by examining centres, reports, operating practices, and documentation 2. Deliver detailed and actionable feedback to telesales agents, highlighting strengths and areas for improvement. 3. Communicate the audit findings by preparing a final report; identify and promote continuous improvement opportunities in training, process, policies and facilities 4. Enforce adherence to requirements; advising management on needed actions 5. Prepare special audit and control reports by collecting, analysing, and summarising operating information and trends 6. Contribute to team effort by accomplishing related results as needed 7. Maintain focus on data integrity, customer safety and producing work of the highest quality 8. Identify barriers to customer success wherever they originate (tools, training, etc) 9. Become an "expert" on support processes and make recommendations towards next steps based on customer experience 10. Collaborate with training teams to identify training needs based on audit results. 11. Work closely with team leaders, supervisors, and managers to ensure alignment on performance expectations and the implementation of corrective actions when necessary. Qualifications: 1. Any Bachelor's degree 2. At least 1-2 years of prior experience in telesales, customer service, or a related field. 3. 1-2 years of prior experience in quality management roles 4. Six Sigma Certification is an added advantage Skills: 1. Basic proficiency in productivity tools (email, calendar), Microsoft Suite (excel, PowerPoint), Google sheets, Google docs 2. Proficiency in Hindi and Regional language is an added advantage 3. Self motivated, ability to prioritize and manage multiple tasks effectively while meeting deadlines.and reliable to meet deadlines 4. Proven ability to work in a fast-paced team setting 5. Strong problem-solving and data analysis skills to assess trends and performance metrics 6. Ability to work cross functionally with other departments Working Conditions: The role is based in the office The workweek is Monday to Saturday

Posted 2 weeks ago

Apply

3.0 - 8.0 years

4 - 7 Lacs

Hyderabad

Work from Office

Naukri logo

Research requirements, provide accurate and timely quality evaluation of life applications, renewals, or cancellations by utilizing the Company"™s policies, guidelines, medical, non-medical and financial factors and determine appropriate quality controls Operate efficiently in a fast-paced and dynamic environment. Provide superior customer service to the distribution channels Contribute to the building and maintaining of strong relationships within the organization Maintain an awareness of changing practices and regulations Work on related projects as assigned Bachelor's degree preferred 3+ years"™ experience in a production-oriented environment 3 or more years of direct life insurance experience preferred Proficiency in Microsoft Office Suite

Posted 2 weeks ago

Apply

3.0 - 6.0 years

1 - 4 Lacs

Mumbai

Work from Office

Naukri logo

Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis Deliver No. Performance Parameter Measure 1.MIS Management and Reporting Quality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements 2.Stakeholder ManagementCustomised dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements 3.Team ManagementTeam attrition %, Employee satisfaction score

Posted 2 weeks ago

Apply

4.0 - 8.0 years

8 - 13 Lacs

Pune

Work from Office

Naukri logo

We seek a QA / Test Lead with a strong background in both manual and automated testing to lead our quality assurance efforts. In this role, you will play a key part in ensuring the quality and reliability of our software products through effective test strategies, team leadership, and hands-on test execution. Candiates who can join immediately and are located in pune will be preferred . Key Responsibilities: Lead and mentor a team of QA engineers; promote best practices and drive testing excellence. Develop and implement robust test strategies, plans, and test cases for functional, regression, performance, and security testing. Design, develop, and maintain both manual and automated test scripts. Collaborate closely with developers, product managers, and stakeholders to understand requirements and define clear acceptance criteria. Identify, report, and track bugs using industry-standard issue-tracking systems. Analyse test results and provide actionable insights to improve product quality. Continuously optimise QA processes, tools, and methodologies. Stay up to date with emerging trends in test automation and quality assurance. Requirements: Bachelors degree in Computer Science, Engineering, or a related field. 4- 10 years of experience in software quality assurance with a focus on automation. Proficiency in Selenium, JUnit, JMeter, Cypress, Backstop , or similar tools. Experience in JavaScript, PHP, HTML5, and CSS3 for automation scripting. Strong understanding of SDLC and Agile methodologies. Excellent leadership, communication, and interpersonal skills. Analytical mindset with strong problem-solving abilities. Ability to work independently and manage multiple priorities in a fast-paced environment.

Posted 2 weeks ago

Apply

2.0 - 4.0 years

2 - 3 Lacs

Chennai

Work from Office

Naukri logo

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Balaji.A 8807755992 (Directly whatsapp Your Resume with subject as Position you Looking for ) Venue and location IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam Email: Balaji.a@imarque.co.in

Posted 2 weeks ago

Apply

3.0 - 8.0 years

2 - 5 Lacs

Durgapur

Work from Office

Naukri logo

HOSPITAL ONLY. DEGREE- M.H.A. or MBA in Hospital/Healthcare Management. Experience: 3 Years experience in Quality department (from NABH / JCI accredited hospital)

Posted 2 weeks ago

Apply
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Featured Companies