470 Qualitative Research Jobs - Page 17

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Language - Ability: Urdu - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Urdu skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a plus Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Australian English skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a plus Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Arabic - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently.Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively. What are we looking for oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference.Maintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for 2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and English language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamoProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference.oMaintain detailed records of customer issues and feedback for quality and training purposes.oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Nepali - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Australian English skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a plus Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation

Skill required: Trust & Safety - Content management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Nepali - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for As a Quality Auditor, you will be:Responsible for Quality Audits ensuring service meets the client and org goals and standards of quality. Need to enforce the defined policy guidelines for all workflows assigned under the Content Moderation scope.Need to ensure timely quality insights are shared to drive process improvements.Should ensure timely feedback and individual performance development is tracked and reported.Should work with the core Operations Team and drive overall quality standards defined as per the process.Note- The reviewed/audited content could be sensitive or of graphic natureContent Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry.Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio.Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.Risk Assessment:Capability to assess the potential risks associated with various types of content.Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement.Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis Roles and Responsibilities: Assess the quality of analysts on the project.Meet volume and quality targets for all quality assurance audits.Develop and maintain knowledge of client and their business needs processes.Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements.Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training.Participate in process calibration sessions with clients and cross-vendor.Take accountability for effectively handling escalations.Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction.Assist with monitoring and tracking incidents to ensure timely resolution.Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance. Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Urdu - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Urdu skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a plus Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation

The ability to analyze complex data and draw meaningful conclusions. The ability to effectively communicate research findings. The ability to evaluate information and make sound judgments. Compiling findings into comprehensive reports

Role - Senior UX Researcher You read people like novels? Good. We need someone who turns hunches into hardcore insights. Youre not just a UX Researcheryoure a Product Researcher. You dont stop at user empathy; you zoom out to market trends, business goals, and product strategy. You help us build whats right, not just whats easy. What You’ll Do: Convert random one-liners into research gold. Run interviews, usability tests, surveys, experiments. Talk to users. A lot. Map journeys, build personas, spot trends, and shape product narratives. Be the bridge between users, business, and product. You Bring: 2–4 yrs in UX/Product research (actual users, not just cousins). Comfort with qual + quant. Tools like Maze, Dovetail, Optimal Workshop on speed dial. Insightful decks that command the room. Heart of empathy, brain of logic, eyes on the roadmap. You Are: Communicative | Analytical | Startup-ready | Inherently Curious Work Days - 5 Location - Hyderabad

Engagement Manager, Consulting India Chennai/Pune/Gurugram Who is ZoomRx? ZoomRx is a rapidly growing life science market research and consulting company founded upon the belief that there is important work to be done at the intersection of data, healthcare, and technology. We help some of the worlds biggest biopharmaceutical companies answer questions no one else can. We support our clients through their entire business lifecycle; providing market intelligence that helps them launch new therapies, optimize promotional efforts, defend against competitive pressure, shape marketing strategies, and much more. At ZoomRx we also have various impactful products (Ferma.AI, PERxCEPT, & HCP-PT). Ferma.AI provides healthcare intelligence to pharma firms of all sizes, making it easy for teams to stay on top of their market landscape and help them make informed decisions. PERxCEPT is a one-stop shop for omnichannel intelligence in the life sciences industry, providing visibility into every digital campaign in a market from the customers point of view. HCP-Pt conversations is a point-of-care market insights platform that gives a real-world view of the prescribing process. Brand Builder provides holistic insights programs for new brand launches and post-launch brand optimization. At ZoomRx, we have a flat organization structure where everyone is encouraged to take risks, learn from mistakes, and continuously grow towards realizing their career goals. We offer a collaborative, environment that optimizes for the: pride in doing high-quality work joy of tackling creative, intellectually challenging work camaraderie of working with smart, grounded peers What will you be a part of? Consulting India works with drug commercialization teams at top pharma and biotech companies to understand their complex business needs and help them make informed decisions. The team creates strategic narratives for senior management teams of blockbuster drugs by designing and executing custom market research studies, conceiving new data analysis methods, and drawing insights from complex datasets. What does your day look like as an Engagement Manager? As an Engagement Manager, you are ultimately responsible for delighting the clients with successful Project Delivery. Engagement Managers oversee all projects for a selected few key account in terms of: Carrying in-depth understanding of client business, brands, competition, future focus, prior ZoomRx work, and open questions Carrying in-depth understanding of ZoomRx service lines, solutions, products, and project delivery approaches as well as all internal teams Understanding in detail the exact client requirements for each project Guide the team through regular project content review and provide detailed feedback on improving the project deliverable bringing additional insights and filling gaps in context as well as client requirement/expectations. Resource Allocation in anticipation of the key projects For projects beyond the direct purview of the engagement manager, they you will be responsible for: Driving operational excellence Ensure that teams are adhering to the right process standards Implement new best practices to enhance project outcomes and project profitability Manage staffing decisions & operations such as current and future people requirements Keep a close eye on key metrics of all projects and assess the quality level and client satisfaction by proactively interacting with US counterparts Drive people excellence Play an active role in the recruitment process for the Consulting-Ops team Understand the current talent pool and work on building capability within their DUs Identify high-potential DU members and provide them with opportunities for learning and growth At any given time, an engagement manager you will be expected to handle at least 5-6 projects directly with close involvement in execution and client connect while keeping an eye on all remaining projects under them from an issue resolution, standardization, and overall team guidance What will make you successful as an Engagement Manager candidate? Required Skills/Expertise: Masters degree in either life-sciences related OR quantitative discipline (engineering, economics, business) with 8+ years of professional experience ideally in consulting, market research, business analysis Prior experience delivering projects, especially in the Pharmaceutical and/or healthcare industries. Experience working with delivery teams co-located in different offices (US and India) Experience guiding and mentoring project teams to deliver expected results in line with ZoomRx values Ability to understand client context, requirements and criticality of projects and guide the project teams accordingly Ability to add value and ensure 100% quality in the project deliverables Experience building a strong talent pipeline with focus on continuous learning and development. Preferred Skills/Expertise: Experience in additional healthcare market intelligence functions besides primary market research (competitive intelligence; sales analytics; forecasting; etc.) Experience in qualitative market research Experience in Life Sciences or Healthcare industries Prior experience working with US clients Why should you choose ZoomRx? You will have wide-reaching creative control and the power to make impactful decisions. At ZoomRx, we favour collaboration over hierarchy. You will develop deep expertise in a wide range of topics within life sciences by drawing on existing knowledge bases while building new ones. You will work with smart, grounded peers who are experts in their own right and thrive on the camaraderie of working in high-performance, intelligent, impactful teams. You will join a vertically integrated organisation - with our own business consulting team, cutting-edge technology platform, and robust panels of healthcare professionals - empowered to provide our clients with highly tailored, fast, effective solutions that other consultancies cannot.

We are seeking a dynamic and analytical Market Research Analyst with 1 to 3 years of experience. This role is crucial for providing data-driven insights to support our business growth and strategic decision-making. Your primary responsibilities will include conducting comprehensive market research to identify industry trends, competitive landscapes, customer behaviors, and emerging opportunities. This involves designing research methodologies, collecting data through various sources (surveys, interviews, secondary research), and analyzing complex datasets to extract actionable insights. A key aspect of this role involves supporting our digital marketing efforts by analyzing campaign performance, identifying effective strategies, and optimizing online presence. You will also be responsible for website management, which may include content updates, SEO analysis, and tracking website traffic and user engagement. Furthermore, you will engage in client profiling to understand target audiences and their needs, and contribute to client prospecting by identifying potential leads and market segments. The ideal candidate will be adept at using analytical tools, possess strong data interpretation skills, and be able to present complex information clearly and concisely to internal stakeholders.

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (English) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a pluse.g., over 18 years of ageshift timings/requirements to work weekends and holidays Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do "Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results. Addressing ad blocking through improving ad experiences across the web.Data annotation is used by companies to help identify patterns and improve accessibility to content. Annotators spend their time reviewing and scrutinizing the data closely to ensure that it is accurately tagged. Annotators help categorize content and work on videos, audios, map, advertisements, images, and other types of material. They assess the content and then attach tags to the content, further identifying, classifying & labelling objects, ultimately contributing to AIML." What are we looking for "Collaborate with clients to review SOPs, improving policies, and sharing the recommendations.Focus on people and end-to-end management of team including timely communication and connects. Documentation of feedback and any key communication along with conducting daily huddles.Enhance, develop, and improve tool features and enablement strategies.Prepare training materials in line with policy understanding and arranging a training or refresher after authorization.Verify that the production teams data follows project-specific guidance and the scope of work. Track error rates for trends indicating theneed for refresher training of team members.Manage the planning and development of metrics reports by reviewing reports and performance indicators of team members to identify methods of process improvement.Obtain and analyse relevant data to provide quality improvement methodologies and lead improvement initiatives.Perform real-time audits on project data and analyse and provide feedback to internal teams.Depending on demand and project complexity, distribute reports on project quality and operator quality.Collaborate with support teams to identify process improvement opportunities and ensure optimal SLA delivery.Stakeholder Management.Strong communication- Verbal & Email Writing.Functional skills- reporting and dashboarding.Domain Experience.Client Handling, Innovation, Critical thinking, learning agility, ownership mentality & emotional intelligence.MS Office- Proficiency P1.Proven Team handling experience- 2-3years, Team size:20.Operational- Metric Management.Annotation/Mapping/content moderation experience.Experience with interest in Digital Marketing/content moderation/Annotation.Ensure compliance in following Accenture and client policies/practices.Ensure all the required daily/weekly/monthly templates and reports are updated on time and shared to the relevant stakeholders." Roles and Responsibilities: "Understand Client Policies and Guidelines.Ability to establish strong client relationship.Ability to meet deadlines and metrics. Ability to work well in a team and coordinate well with the support staff. Adaptable and flexible with problem solving skills. Identify improvement opportunities in workflow and suggest solutions. Interact effectively with other internal and Client teams. Review and validate reports before client submission. Achieve quality standards for all relevant metrics" Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-beingReviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. What are we looking for The following skills are required to perform this role-Strong coping, emotional resilience, and stress-management skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsBasic internet research skillsExcellent comprehension, communication, and English language skills Deep familiarity and passion for the internet, internet platforms, E-Commerce and internet culture High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.Ability to work well individually and as part of a team.Ability to work differing rotations/shifts and non-standard work hours.FlexibilityBe a team player and value cohesiveness.Be flexible to cater to changing business needs in a fast-paced environment.Be aware of social trends, political situations, current affairs etc.Analytical Thinking to think and apply multiple rules thus deriving at best solution. Basic Excel/Google suite knowledge to navigate and update certain information Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts from OfficeCandidate should reside within Accenture transport boundary for the site Qualification Any Graduation

What are some of the principles/approaches we use? * First principles thinking * Human-centred design (thoughtful, action-oriented, experimental & iterative process) with a gender lens (unbiased and reflective approach) * Systems thinking (analytical, stakeholder-oriented and holistic) * Strategic planning (result-oriented, logical & coherent with clearly defined outcomes, grounded on the current realities) * Being Detail Oriented, Data-centric & Action biased is critical for success in this role. What will you do? * Lead Immersive field research using qualitative and quantitative methods to gather insights in the problem discovery phase. * Translate research into design, by creating the customer journey flows, and the processes to enable them. * Prototype and test solutions on the ground with real users, quickly learning what works and iterating based on feedback. * Enable evidence based decision making by collecting data on what works and what doesnt work. * Translate research into systems by developing the operational framework for the program, delineate roles and responsibilities for each stakeholder in the ops team, establish key performance indicators (KPIs) for the program, and collaboratively manage budgets and annual goals for the program alongside the operations team. * Develop a strong data lens to understand on ground operations and identify problem statements and advise the ops team to improve. * Actively engage in gathering user insights both from field observations and data analysis to enhance the user experience consistently. * Implement a strategic plan to streamline on-ground operations. * Collaborate and align with key program partners (primarily operations counterpart) and stakeholders to deliver on new launches. What will help you succeed in this role? * At least 2-3 years of hands-on experience conducting user research. * Strong grasp of human-centered design methods, including qualitative research, prototyping, and iterative testing. * Past work experience in developing/ designing Operations (with large field teams) or hands-on work experience in handling large ops teams. * Embracing ambiguity while ensuring clear direction for short-term and medium-term growth strategies. * A strong ability to influence stakeholders and get things done * A bias for action and collaborationA bias for action ability to take research into design, and design into pilots, fast. * Demonstrated experience on strong project management capabilities. . * Past experience of UX Research is a must to succeed in the role. Who are we looking for in this role? * Atleast 3 years of experience in conducting user research, or building UX design for products * Overall work experience of 2 - 5 years. * The role shall be based out of Lucknow. * Written and spoken fluency in Hindi and English * Willingness to stay and travel in deep rural areas. The role requires travel for atleast 50% of time to rural areas.

The position entails : - The position requires an intelligent graduate (BA/MA) with a background of Sociology, Psychology or any post graduate, Market Research with several years- experience of qualitative market research, primarily consumer focused - A demonstrable track-record in moderating focus groups, in-depth interviews and ethnography, both online and offline - Work closely with cross functional teams to prioritise research questions based on client's requirements. - The research position at The Womb gives you an opportunity to be majorly involved in overall brand and strategy development. - You will not just be involved in QR and bringing consumer understanding to the table but will also contribute to the overall strategy building and campaign development process. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

RoleProgramme Associate Agricultural Water Management Job description : - Undertake qualitative and quantitative research for a project related to climate change and adaptation for food systems, with a focus on agricultural water management. - Travel to field sites, whenever necessary and if feasible, to conduct fieldwork including focus group discussions, interviews, meetings, training or gather primary information - Proactively supporting team in effectively operationalizing the CEEW s Arc of Learning - Regularly track policy measures taken by the government and its implementation status related to sustainable agriculture and water management in India - Write high-quality research reports, publish in leading peer-reviewed journals and generate other knowledge products for the different audiences such as blogs, policy briefs in regular intervals - Establishing and managing relationships with project counterparts from CEEW s partners Project Assistance : - Assist senior researchers from inter-disciplinary teams in conceptualising new projects, development of high-impact research proposals, and applications for research and general donor funding - Assist with programme and project implementation, including preparing presentations, factsheets and other communication materials. - Assist effective outreach of research outputs through coordination with the outreach team, engagement with a broader network of stakeholders, and concerned policymakers - Participate in relevant conferences, workshops, training programmes for a comprehensive understanding of developments relevant to sustainable agriculture - Assist senior team members in important meetings and sessions, prepare notes, and conduct follow-ups, as required - Participate in weekly team meetings and assist with preparing minutes and chairing the weekly meetings Education and Key Skills : - Masters degree in Agricultural Sciences or Engineering/Natural Resource Management/Water Resources Management/Impact Evaluation//Public Policy or any other relevant field relevant for food system transformation and agricultural water management. - Four to five years of relevant work experience is expected. - Analytical skills and prior experience of working with qualitative research methods like systematic reviews and meta-analysis, and basic quantitative methods, relevant for impact evaluation and evidence research. - Hand-on experience in using any water balance model will be an advantage - Ability to work independently with minimal supervision - Experience in working on projects having components on water-energy-food security nexus, agricultural water productivity improvement, or climate-resilient agricultural systems is desirable - Passion to drive impact and vision for small scale producers and women in agriculture - Strong communication skills for effective, efficient, and adaptive verbal and written communication, and active listening - Good organisational skills are desirable - Experience in dealing with stakeholders (farmers, grassroots workers, government, etc.) preferred - Ability to use MS Office application suite Personality : - Willingness to learn new (research and project management) skills - Ability to adapt to new environment and deliver under tight deadlines in a professional environment - Striving for rigour in research and quality in work output - Ability to effectively work in a team while being able to independently drive research with minimum assistance when time demands - Ability to dig deeper into details, while also keeping a sense of the broader objectives and big picture - Willingness to learn, grow and develop at personal and professional front, at a rapid pace with a steep learning curve - Ability to work in an interdisciplinary and multicultural environment Apply Save Save Pro Insights Location - MP,Guwahati,Bhubaneshwar,Kerala Jammu Kashmir,Bhopal,Cuttack,Srinagar,Rajasthan,Jaipur

Job TitleResearch Analyst Experiencefreshers & Experienced LocationNagercoil Job TypeFull-time Interview timing11.30 AM Interview venuePana Corp Software Solutions , No32/8, 4th Floor, Chrystal Plaza, Duthie School Road, Nagercoil Town, Nagercoil - 629001 (W.C.C. Junction). Job Summary: We are seeking a highly analytical and detail-oriented Research Analyst to contribute to advanced research projects, data analysis, and strategic insights within our organization. This role is ideal for someone who enjoys deep analysis, publishing, and collaborating across cross-functional teams. Key Responsibilities: - Design, plan, and execute research studies (quantitative and/or qualitative). - Produce detailed reports, white papers, or peer-reviewed publications based on research findings. - Collaborate with product, marketing, engineering, or strategy teams to align research with business goals. - Stay current with the latest research methodologies, tools, and industry trends. - Develop and validate models, forecasts, or algorithms (depending on field). - Contribute to grant applications, proposals Qualifications: - BE, ME, PhD in a relevant field - Proven experience in research analysis. - Strong analytical thinking and problem-solving skills. - Excellent written and verbal communication skills. - Ability to work independently and manage multiple projects. - Experience publishing in peer-reviewed journals or presenting at conferences is a plus. Interested Candidates share your resume on WhatsApp number 7092000772

Job Purpose Acuity is currently looking for dedicated and motivated individuals who have strong leadership, organizational and teamwork skills for its Investment Banking team based in Gurgaon. Roles & Responsibilities Supporting our client in Metal & Mining sector, FIG, Industrials sector Preparing financial analysis including trading/ transaction comparable, operational/ financial benchmarking, valuation analysis, etc. Preparing pitch books, industry research, deals & peers screening, company profiles and company focused discussion documents related to various industries. Meeting project timelines and quality of deliverables in a manner to ensure high client satisfaction” Conducting quality control check of the outgoing reports / packs Engaging client independently on calls and e-mails Other responsibilities include: Scoping the new projects, structuring deliverables/new research products Producing high quality informative and visually appealing presentations and deck Demonstrating strength and experience in client / requester relationship building and management, information / knowledge needs assessment Key Competencies MBA/ CFA/ CA 2-6 years of experience in the Investment banking space Experience of working Investment banking projects, including: Detailed financial analysis with knowledge / experience of working on financial statements Target identification, Trading and Transaction comps Benchmarking, Ratio analysis Pitch book / IM support and company profiles Macro-economic and industry overviews with experience working across various industries Bespoke qualitative research Should be able to work independently, with minimal guidance and support Prior experience in handling clients directly through calls / mails Excellent written and spoken communication skills Should be well versed with MS Office suite specially Microsoft Excel, Word, and Power Point Working knowledge of database such as Bloomberg, CapitalIQ, FactSet, Thomson, etc. Interested can mail the resume on Payal.kapoor@acuitykp.com

Role & responsibilities Excellent communication and presentation skills, ability to engage stakeholders in meaning discussion on the industry outlook and current themes. Ability to identify new themes in the sub sectors and work on comprehensive thematic research. Strong financial and analytical skills to assess the economic performance/analysis of companies and industries for clients. Should work independently and have the management/leadership skills to run the research on a day-to-day basis. Managing the project timelines and quality of deliverables ensuring "high client satisfaction" Conducting analysis and performing quality control check of the outgoing reports/packs Should be able to impart training to junior members in the team. Experience in analyzing industry trends and evaluating business dynamics. Generating ideas and creating presentations as part of pitch books. Advanced Excel and PowerPoint skills (Excel VBA knowledge is an added advantage). Good written and verbal communication skills. Expert knowledge on financial databases (Bloomberg, Capital IQ, Thomson Reuters, Pitchbook, Merger Market) Valuation of companies by building comprehensive financial models using DCF, LBO, M&A and relative valuation techniques Preferred candidate profile MBA/ CFA/ CA with 4-6 years of experience in the Investment banking space Experience of working Investment banking projects, including: Financial Benchmarking,Trading & Transaction Comps, Modelling Sanity, Pitch book / IM support and company profiles Macro-economic and industry overviews with experience working across various industries Detailed financial analysis & Bespoke qualitative research Prior experience in handling clients directly through calls / mails. Excellent written and spoken communication skills. Should be well versed with MS Office suite specially Microsoft Excel, Word, and Power Point Working knowledge of database such as Bloomberg, CapitalIQ, Factset, Thomson, etc

Background About Leadership For Equity (LFE) Leadership For Skilled Education Foundation (branded as Leadership For Equity, LFE) is a non-profit organisation (NGO). In our two-fold approach to change, we build the capacity of government system leaders and we influence system processes. In partnership with the local and state education bodies, we co-create programs that shift teaching-learning practices and improve student learning and well-being. This work coupled with our research and advisory support to influence policies, we hope to create effective government education systems. BELIEF: We believe Public Education Systems are the gatekeepers of social EQUITY, especially when Indias 120 million poorest of the poor children go to government-run schools. A multi-layered, complex, and systemic problem of educational inequity will require a solution rooted in the SYSTEMS CHANGE approach. We believe that a COLLECTIVE effort by forging partnerships with governments, like-minded philanthropists, corporates, donors, nonprofits and grassroots organisations will help bring scalable and sustainable social change. VISION: We envision Public Education Systems That Refuse To Let Children Down APPROACH: We focus on building system leaders by strengthening middle Management. This includes enabling Academic & Administrative Officers (Extension Officers, BEOs, DIETs, SCERT) to effectively lead quality improvement programs and run their departments. As well as, Equipping Teachers Mentors (URCs, CRG, BRG, CRCs) to improve the classroom practices of teachers in foundational learning and technology. In the last 5 years, we built the capacity of 2000+ system leaders, and 40,200+ teachers to impact 8.2 million students. We have co-created and implemented 7 different programs and have multi-year MoUs with 9 govt. bodies including District Zilla Parishads, DIETs, SCERTs, SSA, Department of School Education & Sports, Govt.of Maharashtra, Haryana & Tripura, and currently expanding to Andhra Pradesh. About the Role LFE envisions becoming a thought leader in producing rigorous research and quality policy recommendations across sectors with the key connecting factor being social/educational equity and engaging with various sectors of the government / public systems. The Monitoring, Evaluation, Research and Technology team at LFE, aims to take up multiple research projects to incorporate deep learnings from the grassroots, multiple stakeholder experiences and perspectives into public policy recommendations and reports. We are looking for an excellent researcher with deep values aligned with social equity and some experience working in education and/or working in Maharashtra. It would be invaluable to have someone who has an excellent understanding of the government system as well as programmatic knowledge, hence the internal opening. Job Description & Responsibilities The Senior Research Associate will work with the Monitoring, Evaluation, Research and Technology team to fulfill project goals, by primarily completing end-to-end research projects as allocated. Additionally, we hope for the Associate to push the organization s thinking and approach toward research and build the team s internal capacity as well. Program Support and Knowledge Management(15%) Support internal teams with research support, such as developing frameworks and tools (surveys, interviews) for government stakeholders Thorough understanding of systems change and its implementation within education, particularly in the context of government implementation Help in knowledge management of the organization, including but not limited to organising Google Drive within the vertical and helping collate common documents across verticals Fieldwork(10%) Visit urban and rural areas in Maharashtra to engage with diverse stakeholders, conduct landscape analyses, etc. Conduct data collection activities in the form of in-depth interviews, focus group discussions, surveys, etc. Maintain detailed field notes/journal/photos Stakeholder Coordination(30%) Plan and conduct meetings with external stakeholders including sector experts, organizational partners, participants, government officers, key respondents, etc. Set clear agenda for the meetings, maintain and share detailed minutes, and follow up with the respective people to ensure completion of action items Coordinate with any additional part-time field workers, or interns for data collection who are allocated to the project Develop and maintain relations with internal stakeholders including Program Heads Research Design & Report Writing(35%) Design and write research and grant proposals/abstracts Conduct in-depth literature reviews considering primary and secondary research Design and implement long-term and monthly plans to carry out various phases of research projects Transcribe/ clean and analyze data collected through various methods Help in the creation of the final research report. Organization Development and Mentorship(10%) Participate in all the organizational team spaces and structures Mentor junior team members. Requirement: Education & Experience Master s degree with a specialisation in social science/policy research Background in Education / Social Sciences / Social Work / Public Policy preferred 3+ Years of experience in executing projects. Knowledge, Skills & Capabilities Strong skills in executing qualitative research methods Strong skills in using quantitative and qualitative data analysis tools - R, SPSS, Atlas Ti, etc. Excellent written and oral communication skills. Knowledge of Marathi would be preferred Belief in the potential of the public sector and that government systems can and will change toward overcoming systemic inequities and ensuring improved outcomes for all citizens A basic understanding of social equity, development discourse and education policy in India Being able to take initiative and work in an autonomous, semi-structured environment Adaptability to changing responsibilities and resourcefulness to respond to them High openness to learning Ability to build and sustain relationships with multiple stakeholders & partners across public and private spaces Strong ability to create outstanding presentations, work with Microsoft Excel, Google Suite, and varied data sets Patience and resilience to stick it out in the face of setbacks and uncertainties. Demonstrated resilience and ability to persevere through setbacks and uncertainties. Location: Location : Pune, Maharashtra. The job might involve travel to rural, tribal & urban pockets across India. Compensation : Apart from being a part of a young and dynamic learning team, the individual will receive a healthy compensation at par with the sector benchmark for this position, commensurate with the individual s prior experience and qualifications. The expected salary will be in the range of 6 to 9 lakhs CTC , negotiable based on experience and qualifications. Leadership For Equity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We do not discriminate on the basis of caste, race, religion, color, sex, gender identity, sexual orientation, or any other non-merit factor.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Moderation.

KEY OUTCOMES STATEMENT: Achieving growth and managing business financials Identifying new business initiatives and leveraging skills across units Building and nurturing strong client relationships Creating an environment that fosters new work / innovations Driving thought leadership in teams Developing research capability among team members Developing processes and process improvements for greater time and cost efficiencies Guiding the research executives working on a project to understand exactly what is required of them and training them if necessary. Contribution to the overall training of executives in qualitative research techniques. Client management and presentation of company credentials, proposals and research results Report writing and presentation creation including client recommendations, with the ability to work independently Negotiation of acceptable costs and contract agreements with suppliers. Creation of discussion guides and screeners + moderation of groups, interviews, ethnography and online forums Overall management of the research team and suppliers. Budget control and time spent monitoring job cost summaries regularly. Pre requisites The position requires an intelligent graduate with 7 9 years experience of qualitative research, primarily consumer focused; specific experience of the FMCG, retail and healthcare sectors would be an advantage The ideal candidate will be a self-starter who is client focused and comes with proven expertise in MR or Marketing and Branding (with regular interaction and understanding of MR) with a track record of leveraging your knowledge for own business or client benefit. Demonstrated ability to get best out of teams, investing in their development and striking the right balance between tasks and relationships Process orientation and ability to manage processes for cost and time efficiencies Track record of networking skills which you have leveraged for yourself and your organization Strong communication and interpersonal skills Understanding and leveraging synergies across organizational units for better client delivery

We are seeking a passionate and talented individual to join our Operations Team as a Volunteer . This role involves implementing projects, tracking key metrics, collecting feedback from teachers and students, and supporting the overall operations of the foundation. Key Responsibilities: Primary Tasks: Execute field operational activities for the program Work collaboratively with the team and support team-based activities Engage with rural communities to ensure clarity and accuracy in execution Mobilize, manage, and support field teams Monitor social, economic, and policy developments relevant to the program Build strong relationships with students and teachers Conduct one-on-one interactions to understand student needs Track engagement and learning metrics to ensure student progress Document success stories and program learnings Budgeting and Expense Management: Create and manage annual program budgets Monitor day-to-day expenses to ensure budget adherence Support fundraising efforts by connecting with donors when necessary Documentation & Reporting: Prepare weekly, monthly, and quarterly reports Document program impact and operational insights Additional Tasks: Contribute to cross-unit work and initiatives as needed Collect and report on-ground success stories Requirements: Minimum qualification: Intermediate (12th pass) or higher. Freshers are welcome to apply. Experience: 01 year of work experience in social sector or program implementation Experience in education and stakeholder management preferred Prior work with block-level education officers is an added advantage Skills: Effective written and verbal communication (English & Hindi) Strong problem-solving and interpersonal skills Relationship-building and community engagement abilities Basic computer proficiency and access to stable internet Comfortable working in rural settings with limited infrastructure Awareness of socio-economic issues in India Reporting to: Program Associate Languages: English & Hindi