Position Summary Someone with good hands-on exposure to design, develop and implement CCM solution primarily Quadient. Has thorough understanding of different types of document such as Contracts, Benefit summary, legal documentation, proposals and letters, preferably from Insurance/Banking domain. Someone who can work independently under minimal guidance and be a team player. One should be open for learning new technologies/tools Job Responsibilities Customer Communication Management (CCM) Specialist involves design, develop and Implementing Customer Communication solution using Quadient Inspire. Develop and Maintain templates, Document Layouts, Data Input, and dynamic Content on Quadient Inspire designer/Interactive platform. Create/Design inspire scalar workflow with various input and output modules like HTTP, MQ, Hot Folder, Http response, File Output, Message Queue Output etc. Implement multi-channel output solution with Mail, E-Mail, SMS, Archival for Personalized customer communications. Working experience in Inspire Digital Advantage Suites to create Mobile and Web Experience. Working experience with various types of files like JSON, XML, AFPs, Postscripts, Flat files, PCL etc. Exposure to tools like SQL Studio, Postman, GitHub Co Pilot, Putty, WinSCP etc. Previous Scripting experience of Java, Python, Bash, or Power script is a plus. Knowledge of Additional CCM tools such as Open Text, Smart Comm could be beneficial. Certification in Quadient or Customer Communication Management is a plus. Education, Technical Skills & Other Critical Requirement Education Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education. Experience (In Years) 4+ Years Technical Skills Computer navigation skills Excellent Keyboarding and data entry speed Knowledge of Insurance principles in relation to the US Insurance industry is preferred Knowledge about US Culture is preferred
