As a Shift Manager, you will oversee the day-to-day operations of the restaurant during your assigned shift. You will be responsible for leading and motivating a team of staff members to deliver exceptional customer service, maintain operational standards, and ensure profitability. The ideal candidate will possess strong leadership skills, be a proactive problem-solver, and demonstrate a passion for delivering top-tier guest experiences in a fast-paced, high-energy environment. Key Responsibilities: Operational Leadership: Manage and oversee daily operations, ensuring all shifts run efficiently and smoothly. Ensure food quality, cleanliness, and safety standards are consistently maintained in compliance with company policies and regulatory requirements. Monitor inventory levels, report discrepancies, and coordinate stock replenishment to avoid shortages. Oversee food preparation, cooking, and service to ensure timely delivery of high-quality food and beverages. Team Management: Supervise, train, and mentor the team, ensuring they are fully equipped to perform their duties effectively. Maintain a positive work environment, fostering teamwork and high morale among employees. Handle staffing needs, including delegating tasks and ensuring proper coverage during busy periods. Provide ongoing feedback, conduct performance evaluations, and implement improvement strategies as needed. Customer Experience: Ensure customers receive outstanding service by addressing complaints, inquiries, and special requests in a professional manner. Take proactive steps to enhance the guest experience, ensuring each customer leaves satisfied. Monitor service levels, implement improvements, and resolve operational challenges that affect customer satisfaction. Compliance & Safety: Ensure compliance with health and safety regulations, food safety standards, and sanitation requirements. Conduct regular safety audits and ensure team members are trained on emergency procedures and safety protocols. Monitor and enforce adherence to company policies, including attendance, dress code, and employee conduct. Financial Performance: Assist in managing costs, including labor and food cost control, within the parameters set by the Store Manager. Prepare daily and weekly reports on operations, sales, and staff performance. Assist in budgeting and contribute to achieving sales targets. Communication & Reporting: Act as a liaison between the front-line team and upper management, ensuring smooth communication of operational updates and challenges. Report any operational issues, customer feedback, or suggestions to the Store Manager for further action. Qualifications & Skills: Proven experience in a supervisory or managerial role within the F&B or QSR industry. Strong leadership, communication, and interpersonal skills. Ability to thrive in a fast-paced, high-pressure environment. Strong problem-solving and decision-making abilities. Understanding of food safety and health regulations. Proficient in basic computer software (e.g., Microsoft Office, point-of-sale systems). Flexibility to work varying shifts, including weekends and holidays. Education & Experience: High school diploma or equivalent; further education or hospitality management certification preferred. Minimum of 1-3 years of experience in a supervisory or leadership role in a QSR or similar F&B setting. Working Conditions: Ability to work long shifts, including weekends, evenings, and holidays. Fast-paced environment with a focus on delivering high-quality service under pressure. Physical ability to stand, walk, and move around the restaurant for extended periods. Salary & Benefits: Competitive salary, commensurate with experience. Performance-based incentives. Employee benefits, including [list benefits: e.g., meal discounts, health insurance, etc.]. Opportunities for career growth within the organization.
