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2.0 - 6.0 years

0 Lacs

karnataka

On-site

The Global Sales and Consulting Operations (GSCO) central team is dedicated to providing training, business, contract support, and communications on the Sales Systems and Tools used by Sales and Consulting globally. As a GSCO Business Analyst, your primary responsibility will be to offer support to Oracle's Sales Organization through chat and incident support using Oracle's Service Cloud product. Reporting to the GSCO Team Lead, you will be tasked with delivering high-quality and responsive support to Oracle's Global Sales and Consulting teams. Your role will involve a diverse range of responsibilities that require independent judgment and a commitment to exceptional customer service. Some of your key responsibilities will include: - Providing chat and email support to address user problems through proactive troubleshooting - Adhering to predefined support procedures and policies - Mastering the use of support channels, processes, and tools - Identifying and reporting partner/user issues and feedback through appropriate channels - Identifying opportunities to optimize processes and tools to enhance internal efficiency, resolution rate, and customer satisfaction - Effectively escalating issues with clear communication - Collaborating with cross-functional teams and escalating support requests when necessary - Ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met - Engaging with other lines of businesses and third parties, such as business practices and legal departments - Resolving customer complaints and escalations in a timely manner, including providing corrective actions - Undertaking administrative responsibilities as required - Supporting new process and policy roll-outs - Participating in other projects as needed To excel in this role, you should possess the following skills and qualifications: - A graduate in any discipline - Experience in sales support handling chats and emails - Strong knowledge in one of the specified tools (Front Office: OSC, SPA, SMC, Back Office: CPQ, DAS, QRS) and Process (Cloud, UCM) - Excellent written communication skills in English for email and chat support channels - Strong analytical, problem-solving, and troubleshooting skills, along with interpersonal skills - Attention to detail and the ability to handle a large volume of work quickly and independently - Collaborative mindset and proactive approach to process improvements - Willingness to work in a 24*7 environment, including holidays - Proficient in PC skills, particularly in Word and Excel - Team player with exceptional interpersonal skills and a forward-looking attitude - Open to feedback and ideas - Ability to interpret, articulate, and advise sales on potential objections to policies and commercial terms - Proactive analysis and recommendation for complex contract scenarios - Ability to handle challenging support requests promptly - Desire to deliver excellent customer service to internal customers - Ability to work independently in a dynamic environment with a positive and results-oriented attitude Please note that this role requires willingness to work night shifts and weekends. If you meet the qualifications and are ready to contribute to Oracle's Sales Organization, we encourage you to apply for this exciting opportunity.,

Posted 2 weeks ago

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2.0 - 6.0 years

0 Lacs

haryana

On-site

As a Color-Bill of Material (C-BOM) Coordinator, your primary role will involve preparing C-BOMs for models under development and releasing them in the I-BOM system after conducting necessary checks. Additionally, you will be responsible for creating Color Change Notes (CCNs) for color-related changes in regular production models based on Engineering Change Notes (ECN) or Production Change Notes (PCN) released by Engineering/Production Planning Control/Production departments. Your role will also entail interacting with internal stakeholders such as PPC (G)/PPC (M)/PPC (SMG) and CMF Designers. Your key responsibilities will include: 1. C-BOM Preparations: - Studying Part Color Instructions (PCI). - Reviewing part drawings. - Analyzing model specifications for colored parts. - Preparing C-BOM in the I-BOM system based on the above studies. 2. CCN Preparations: - Understanding Engineering Change Notes (ECN)/Production Change Notes (PCN) with respect to their impact on colored parts. - Creating Color Change Notes (CCN) and releasing them in the I-BOM system. 3. Collaborating with PPCs P-BOM members (M/G/SMG) to ensure smooth and timely execution of C-BOM release. 4. Participating in development trial Quality Reviews (QRs) with the Design CMF team to verify that vehicle models are manufactured according to the C-BOM. 5. Making modifications to the C-BOM based on the outcomes of the above checks. Educational Qualifications: - Essential: BE/Diploma - Knowledge of Vehicle parts/Drawing Reading is a plus.,

Posted 4 weeks ago

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0.0 - 2.0 years

0 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes Career Level - IC1 The GSCO (Global Sales and Consulting Operations) central team is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally. The focus of this role will be to support Oracle's Sales Organization via chat and incident support using Oracle's Service Cloud product. The GSCO Business Analyst will report to the GSCO Team Lead and will be responsible for providing high quality, responsive support to Oracle's Global Sales and Consulting teams. Professional-level English written and verbal skills and a commitment to high quality customer service are essential. Job duties are varied and complex, needing independent judgment and include but are not limited to: Responsibilities: . Provide chat, email support to resolve user problems with proactive troubleshooting . Follow predefined (as trained) support procedures and policies . Master the use of our support channels, processes & tools . Identify and report Partner/user issues & feedback through appropriate channels. . Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction. . Effectively and judiciously escalate issues with clear communication . Support team lead/ manager when required . CSAT/resolution rate initiatives . Ability and willingness to quickly complete large volumes of work with high quality . Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal . Escalate support requests to management and ensure they receive the appropriate attention . Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met . Work across other lines of businesses and third parties e.g. business practices, legal . Provide timely resolution of customer complaints and escalations including providing corrective actions . Undertake admin responsibilities as required . Support new process/policy roll-outs . Undertake other projects as required Skills: . Graduate in any discipline . Must have experience in sales support handling Chats & emails. . Should have strong knowledge in one of the following tools (OSC, WQ, CPQ, GSI, DAS, QRS) and Process (Cloud, UCM). . Excellent written communication skills in English for email and chat support channels . Strong analytical, problem solving, troubleshooting skills & Interpersonal skills . Attention to detail with the ability to complete a large volume of work quickly and independently . Ability to work collaboratively in a diverse team environment. . Proactive approach (ability to identify top support areas, innovate and suggest process improvements) . Open to work in 24.7 environment including holidays . Good keyboarding skills, PC skills, esp. in Word/Excel . Team player with very good interpersonal skills and forward-looking attitude . Open to ideas/feedback . Ability to interpret, clearly articulate and advise sales on potential objections to Oracle's policies and commercial terms . Ability to proactively analyze and recommend best course of action for complex contract scenario's within a sales cycle . Ability to deal with challenging support requests in a timely manner . Ability and desire to provide excellent customer-service to internal customers . Ability to work independently and in a dynamic environment . Positive and Can Do Attitude . Results orientated Note: Please apply only if you are willing to work in Night Shifts and Weekends Career Level - IC1

Posted 2 months ago

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4.0 - 9.0 years

1 - 6 Lacs

Hyderabad

Work from Office

Job Description: Construction Quality Executive Location: Hyderabad Site Position: Construction Quality Executive Experience Required: Minimum 4 years of experience as a Construction Quality Engineer/Executive. Experience working on a P&G site in the last 5 years is an advantage. Key Responsibilities: Independently conduct CCIP audits at P&G sites or other construction sites. Apply various concrete methods and technologies, including post-tensioning, conventional methods, Mivan methods, etc. Manage and implement Quality Management Systems to support construction processes, including E-QOS, SOP, CBA requirements, CSA, PEB, HVAC, fire protection systems , welder qualification (WPS, PQR, WPQR) , clean room standards, post-tensioning, quality scope & LEAN IPD, Big Room & Last Planner System, BOQ, SOW, CCIP & CSPA audit, and continuous improvement of quality & site standards. Oversee the construction of various concrete floors, such as conventional, grade slab, vacuum dewatering floor, deck slab, etc. Ensure the finish floor densification by calcium and lithium silicates to meet the required coefficient of friction. Manage various flooring works, including polyurethane (PU) flooring and epoxy flooring. Supervise architectural work, including dry wall partitions, ceiling work (fire-rated and non-fire-rated), floor and wall tiling, wall putty, primer & paint work, QRS, etc. Ensure RMC/batching plant ISO requirements are met by checking instrument calibration and verifying material test certificates from agencies. Implement mockups and training for new activities and ensure all engineers, supervisors, and workers adhere to standards and quality to avoid deviations. Skills and Qualifications: Strong communication skills in English, Hindi, and Telugu. Proficient in advanced MS Office, including report generation and graph creation. Familiarity with test procedures, both destructive and non-destructive tests (DP, UT, RT, DFT), and technical specifications as per IS, ASTM, and ASME standards. Experience in construction civil work and architectural tasks, including PEB, HVAC, and fire protection work. Additional Information: The role demands a keen eye for detail and a commitment to maintaining high-quality standards. The candidate should be proactive, with the ability to lead and train teams effectively. Knowledge of continuous improvement practices and the ability to implement these in daily tasks is essential. Thanks & Regards Your Manpower Manager DIVYA SHARMA Contact No-6262000413 Officer- TA | HR Ashkom.hr1@ashkom.com Divya.ashkom@gmail.com Ashkom Media India Private Limited Website: www.ashkom.com

Posted 3 months ago

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