ASM - Manager - Business Offline Merchants - QR Paytm

3.0 - 6.0 years

3 - 6 Lacs

Kolkata, West Bengal, India

On-site

Key Responsibilities : Identify and onboard offline merchants (retailers, kirana stores, service providers, etc.) for QR code deployment. Manage a team of Sales Executives/Officers for merchant acquisition in the assigned area. Develop and execute area-specific sales strategies to drive active merchant base and transaction volumes. Conduct market visits to monitor field performance and ensure execution of ground-level activities. Build strong merchant relationships and ensure prompt issue resolution and retention. Train field teams and merchants on QR code usage, benefits, and app functionalities. Track and report daily sales metrics and ensure data-driven decision-making. Coordinate with operations, support, and technology teams for smooth onboarding and merchant servicing. Ensure compliance with KYC norms, onboarding procedures, and data accuracy.

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Manager-Current Account Ujjivan Small Finance Bank

4.0 - 8.0 years

6 - 10 Lacs

Fatehabad, Agra, Firozabad

Work from Office

I. KEY DUTIES & RESPONSIBILITIES OF THE ROLE (These responsibilities are representative and the role holder is also responsible for any other job assigned by the superior authorities from time to time. This section in not intended to be an exhaustive listing of all activities done by the role holder. It should capture only the key deliverables and responsibilities of the role) Business Meet the set targets on current account in terms of open market acquisition Focus on building the current account book for the bank Understand need and acquire customers who meet the criteria for liability products through either of the below channels: o Leads generated by branch staff and personal leads o Referrals generated from existing customers o Alternate channels Maintain the database of the prospects, meet select prospects and manage the relationship thereafter Accompany MSE staffs on the field for actively driving conversion of existing borrowing customers into liabilities customers Cross sell other products of Ujjivan such as QR, POS & TPP and pass on quality leads to respective MSE loan officers Share customer insights/product related feedback with the Branch Manager Customers Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services Reduce customer dormancy and customer attrition by continuous engagement / interaction Resolves the customer queries. Internal Processes Guide the customer to fill the Account Opening Form; ensure receipt and verification of KYC documents; obtain customer signatures on all mandatory documents Strictly adhere & maintain compliance to KYC norms Drive the cross sell of other products such as QR, POS & TPP Learning & Performance Maintain up to date knowledge of the liability products and services as well as a working knowledge of other products offered in the branch Ensure adherence to training man-days/ mandatory training programs for self Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines Location: Agra,Fatehabad,Firozabad,Jaipur,Kanpur,Khera,Lucknow,Meerut,Nagar,New Delhi,Noida,Saharanpur,Sikandrabad

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