QnS Facility Management

Managing Customer's emails, Managing relationships with customers through calls, emails, and face to face interactions, Managing outbound calls for collections and achieving weekly, monthly, quarterly, and yearly targets assigned, Managing tracker of collection sheet and share weekly/monthly MIS with reporting manager, Follow up with internal and external stakeholders for timely resolution and handling customer queries, Managing - transfer/ name substitution/ addition & deletion/deceased cases, Responsible for timely raising of demand letters, reminders to client, resolve customer queries, Coordination with projects, sales, and marketing departments for obtaining timely information on the progress of the construction, Responsible for registration/sale deed of the property post completion of possession formalities by coordinating with client and site legal team. Preparing weekly, monthly, and yearly sheets like critical cases, cancellations, legal cases, outstanding dues, future dues etc. Managing relationships with clients through the provision of exceptional after-sales service. Work Experience : Minimum 3-8 Years working experience Real Estate & Construction Company