QMS Support Consultant

Greetings from Themesoft!

QMS Support Consultants

Location:

Experience:

Shift Requirement:

Notice Period: Immediate to 10 days joiners

Expertise Skills: TrackWise

Key Responsibilities:

• Application Support:

  Handle L2/L3 support for QMS platforms (TrackWise, Veeva Vault Quality).

• Incident & Problem Management:

  Drive resolution of issues aligned with ITIL best practices.

• Troubleshooting:

  Dive into system logs, SQL queries, and interface issues to identify root causes.

• Configuration & Maintenance:

  Manage system settings, master data updates, patches, and health checks.

• Documentation:

  Maintain accurate records of issues, fixes, and configuration changes.

• Stakeholder Communication:

  Keep users, IT teams, and vendors informed with timely updates and resolutions.

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