1373 Qms Jobs - Page 50

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Order Management(Comms). Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: User Acceptance testing. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: COBOL. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Investment Banking(Loans). Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Appium. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Application Modernization - Mainframe. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: COBOL. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. ? Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team ? Deliver No.Performance ParameterMeasure1.Process Performance Meet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score ? ? Mandatory Skills: Workday Integration. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. ? Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. ? Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports ?? zero misses2.Process ComplianceCase targets ?? 2 hours/ week logged to be updated with the process ? ? Mandatory Skills: System engineering -Mech engineers. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: COBOL. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Technical Writing. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

locationsHosur, Tamil Naduposted onPosted 14 Days Ago job requisition idR0000302475 Career Area: Manufacturing About The Role : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Primary responsibility is to provide support for Quality initiatives in Supplier Quality & Facility Operations. The Position will ensure conformity to global quality processes defined in the Caterpillar Quality Management System (QMS). Provides conclusions and recommendations for quality issues and/or continuous quality improvement projects. Participates in supplier quality improvement initiatives; works with Suppliers to develop and improve quality levels. Ensures the reliability and quality of suppliers, implementing process controls, certification programs, evaluations, inspections, corrective actions, audits and records. Identified quality problem(s) and determines a short-term action plan with the facility management and the supplier JOB Duties: >The incumbent will assure, supplier parts meets the Caterpillar specifications and provide the guidance to Suppliers with following job roles, * Identify root causes for the Non-Conformance and communicate to respective Suppliers to initiate ICA / PCA. * Ensure effective containment actions are initiated along with Supplier for CIPL stock parts / material in transit. * Ensure Suppliers are implementing ICA / PCA before shipment & communicate the same to internal stake holders. * Ensure all BIQ issues are addressed & effective actions are implemented. * Co-ordinate with respective Suppliers for robust PCA and support in achieving PPM & DPU as per facility targets. * Monitor Supplier performance & initiate actions to improve with respect to Quality. * Initiate quality review meetings & review actions on periodic basis with Suppliers. * Take lead in CQMS certification & ensure all requirements are met. >The incumbent in this position is responsible for overseeing the execution of processes, plans and tools that support global quality systems or related processes i.e. Cost of Poor Quality, APQP, PPAP, Quality certifications, etc. The incumbent must also ensure alignment to CPS (Caterpillar Production System) principles. Develop, implement, monitor, and execute quality plans for Supplier parts and assess capability and stability to make sure Parts flow through green channel to production. BACKGROUND/EXPERIENCE 1. Bachelors degree in mechanical engineering with an excellent understanding of Quality management practices. 2. Mandatory minimum 5 years of work experience as Supplier Quality Engineer. 3. Strong Technical knowledge of Machining process of precision Steel & Cast-Iron parts 4. Understanding & analysis of CMM inspection reports 5. Requires strong communication, cooperation, and influence skills to work with all levels of employees and customers. 6. Requires quality tools knowledge and to be able to teach other on how to properly apply quality tools or techniques 7. Advanced computer applications, good oral and written communications skills are a must Posting Dates: April 30, 2025 - May 14, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our .

About The Role The Quality Process Professional establishes and runs the quality process. They have various responsibilities which include architecting, defining and maintaining Quality Management Systems to enable standard way of working, developing and managing process assets methods, PoVs best practices, enablers to facilitate delivery and acting as SMEs in areas such as Agile, Service Management, Six Sigma etc. They are responsible for creating and maintaining process metrics baselines and prediction models accountBU level to support data driven delivery execution and governance and support creation of estimation models. They will plan and drive external quality certification initiatives to provide confidence to internal external stakeholders on the robustness of QMS and plan and conduct Quality Audits to monitor compliance, provide early alerts, identify best practices and improvement opportunities. The Quality Process Professional will also develop and conduct Quality trainings to enhance awareness and skills and enable the sales function by creating assets highlighting Capgeminis processes, process assets and platforms. They can also be called upon to assist with solutioning as Subject Matter Experts. About The Role - Grade Specific Quality Process ConsultantSupport process definition and maintenance, process assets development, process metrics baselines and prediction models, quality certifications, quality trainings and audits Skills (competencies) Active Listening Adaptive Thinking Analytical Thinking Assertiveness Attention to Detail Business Agility Change Management Conflict Management Continuous Improvement Decision-Making Emotional Intelligence Financial Control Influencing Innovation Managing Difficult Conversations Negotiation Proactiveness Problem Solving Project Governance Project Management Project Planning Project Reporting Project Tracking Relationship-Building Risk Assessment Risk Management Scope Management Stakeholder Management Strategic Governance Strategic Thinking Team Management Time Management Unified Project Management (UPM) Unified Service Management (USM)

About The Role Capgemini is seeking a director level executive for Delivery excellence head role. Primary Skills Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies. Ensure the Continuous Improvement approach across Engagements and Centers Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma) Supports process alignment based on best-in-class processes Balance Scorecard for leadership reporting Fosters the global sharing of innovation, new methodologies and benchmarking Support Big Data analytics and Cloud Computing services Secondary Skills Should be at least BB certified with exposure to leading Lean Six Sigma projects Exposure to the current automation tools and its implementation Preferred with BPO experience of 16+ years in driving process improvement, process transformation Should have knowledge on different RPA strategies & RPA products (certification added advantage) Advantage to have knowledge in: Dashboard & reporting tools like Power BI, Tableau, Qview Algorithms using R /Python/SAS programming Chatbots, Artificial intelligence, Process mining tools Cloud services & Analytics AGILE based project management

We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need. We are seeking a manager who excels in achieving results, prioritizes customer needs, effectively solves problems, drives quality improvements, builds strong networks, and provides guidance to team members, Responsibilities: Coordination of AIS panel inspection at supplier premises includes coordination with various suppliers and arrangement of resources for panel inspection. Vendor Feedback & Training based on quality performance of suppliers, RCA and preventive actions implemented in factory Non-Conformance Review: Review NCRs and follow up with suppliers for corrective actions and preventive actions. Quality Management Information System (Q-MIS): Maintain and manage Q-MIS for accurate and timely KPI data communication. Compliance with QMS process: Ensure compliance with Supplier Quality Management requirements, product safety requirements and Environmental Health and Safety (EHS) requirements. Coordination of the Incoming Inspection Team who is responsible to conduct routine and sample inspections, including random checks. Ensure corrective actions on rejections. Monitor historical trends and data related to quality issues. New Product Development Support Provide support for new product development initiatives. External Laboratory Coordination Coordinate with external laboratories for critical component inspections. Equipment Maintenance and Quality Room Maintenance Upgrade and maintain measuring instruments and equipment, including calibration. Maintain the quality room to ensure it meets all standards and requirements. Special Process Monitoring and Control such as painting, plating, welding, and wiring. Provide extended support for surface treatment processes. Daily Meetings Conduct daily meetings with shop engineers to Clarify open quality points. Discuss rejection material status. Review quality findings from shop rounds. Skills, BE Electrical Engineer who has 10+ years of experience in relevant filed. Knowledge of assembly and manufacturing process of MV AIS Panel and VCB Knowledge of measuring instruments used for component checking Basic knowledge of component manufacturing plastic and metal Knowledge of relevant international standards is preferred Willingness and pleasure to work in a global network Excellent communication and presentation skills. Excellent working knowledge with IT tools (Microsoft Excel, Word, and PowerPoint & visualization tools like Power Bi, Tableau, PowerPoint etc.) Certified Lead Auditor for An Integrated Management System (IMS) combines ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Occupational Health and Safety).

Monitoring and analyzing the microbial content of dairy products to ensure they meet safety and quality standards. Developing and implementing food safety protocols to prevent contamination and ensure product safety. Conducting research to improve food preservation and processing techniques, with a focus on controlling microbial growth. Collaborating with dairy production teams to identify and address potential sources of contamination. Providing technical support and expertise in microbiology to ensure compliance with industry regulations and standards. Investigating and resolving any issues related to microbial contamination or foodborne illnesses associated with dairy products. Proficiency in laboratory techniques, Microbial Analysis, Fermentation, Quality Control, Aseptic Techniques.

We are Hiring for VP Quality for our Prestigious Electronics Component Manufacturing with High Precison Plastic and High Metal Component Consumer Electronics. Job Overview Job Title: Vice President Quality Location: Oragadam, Chennai, Tamil Nadu, India Department: Quality Assurance & Regulatory Compliance Reports to: Chief Operating Officer / CEO Expereince 18 to 24 Years in Electronic Component Manufacturing / EMS Position Summary: The Vice President Quality will lead and shape Company's global quality strategy from its India hub. You will oversee quality systems, compliance, and continuous improvement initiatives across multiple manufacturing lines, ensuring alignment with international standards (ISO, IATF, etc.) and customer expectations in the consumer electronics and precision component sectors. Key Responsibilities: Strategic Quality Leadership: Define and execute a comprehensive quality vision and roadmap aligned with corporate goals. Lead the organization toward zero-defect manufacturing and world-class quality systems. Quality Systems Management: Oversee implementation, maintenance, and improvement of ISO 9001, IATF 16949, ISO 14001, and other relevant standards. Ensure compliance with customer-specific requirements and regulatory standards. Operational Excellence: Establish robust in-process quality controls, end-of-line testing, and root cause analysis mechanisms. Drive Six Sigma, Lean Manufacturing, and continuous improvement across quality operations. Customer Engagement: Act as the primary quality interface for key global customers and regulatory bodies. Lead audits, manage customer complaints, and implement corrective/preventive actions (CAPA). Team Development: Lead, mentor, and grow a high-performing, multi-disciplinary quality team. Foster a culture of ownership, accountability, and proactive problem-solving. Cross-functional Leadership: Collaborate with R&D, Engineering, Manufacturing, and Supply Chain to embed quality into design and production. Provide input on supplier quality and global sourcing strategies. Qualifications: Bachelors or Masters degree in Engineering or related technical discipline. 18 to 24 years of progressive experience in Quality, with at least 5 years in a senior leadership role in a precision manufacturing or electronics environment. Deep understanding of ISO, IATF, IPC standards, and global regulatory requirements. Proven success in building and leading large quality teams across sites or regions. Strong customer-facing communication, audit readiness, and project management skills. Six Sigma Black Belt or equivalent certification is preferred. What We Offer: A leadership role in a fast-scaling, global manufacturing company. Opportunity to shape and institutionalize quality excellence in a greenfield/expanding facility. Competitive compensation, benefits, and professional development opportunities. Collaborative and innovative work culture with global exposure. Apply Now Thanks and Regards L Sainath Jayaram SAI HR CONSULTANTS DIRECTOR TALENT ACQUISITION 8015088704 sainathjayaram95@gmail.com

Excellent domain expertise and process knowledge of RCM for Hospital facility. Understanding of Hospital Facility IP DRG coding concepts, MS DRG, APR DRG, reimbursement methodology, ICD-10-CM, ICD-10-PCS guidelines, elements of UHDDS guidelines, query processes, documentation guidelines. Strong knowledge in human anatomy, physiology, pathophysiology, pharmacology, diagnostic studies, conservative and surgical treatments. Understanding of all document types, Operative Reports, Discharge Summary, Progress Notes, ED Report and all other report formats used in hospital care setting. Understanding of CMS IPPS payment methodologies Aware of consequences of risky practices like up-coding and down-coding, fraud and abuse, inflated documentation, OIG guidelines, and HIPAA rules. Skills: Strong interpersonal skills, excellent communication skills, and ability to effectively work with and coach team members. Ability to communicate with other stakeholders and clients, MIS team, and training teams for driving quality management. Possess operational skills to manage team with better resource utilization. Should have an aptitude to learn new things. Ability to read, writes, and performs basic computer operations. Must be a self -starter, motivated, organized and able to prioritize tasks. Managing reports daily, weekly, monthly and monitoring and being active participant in client calls and maintaining good client relationship. Research, analyze and respond to inquiries regarding compliance,

We are Hiring for VP Quality for our Prestigious Electronics Component Manufacturing with High Precison Plastic and High Metal Component Consumer Electronics. Job Overview Job Title: Vice President Quality Location: Oragadam, Chennai, Tamil Nadu, India Department: Quality Assurance & Regulatory Compliance Reports to: Chief Operating Officer / CEO Expereince 18 to 24 Years in Electronic Component Manufacturing / EMS Position Summary: The Vice President Quality will lead and shape Company's global quality strategy from its India hub. You will oversee quality systems, compliance, and continuous improvement initiatives across multiple manufacturing lines, ensuring alignment with international standards (ISO, IATF, etc.) and customer expectations in the consumer electronics and precision component sectors. Key Responsibilities: Strategic Quality Leadership: Define and execute a comprehensive quality vision and roadmap aligned with corporate goals. Lead the organization toward zero-defect manufacturing and world-class quality systems. Quality Systems Management: Oversee implementation, maintenance, and improvement of ISO 9001, IATF 16949, ISO 14001, and other relevant standards. Ensure compliance with customer-specific requirements and regulatory standards. Operational Excellence: Establish robust in-process quality controls, end-of-line testing, and root cause analysis mechanisms. Drive Six Sigma, Lean Manufacturing, and continuous improvement across quality operations. Customer Engagement: Act as the primary quality interface for key global customers and regulatory bodies. Lead audits, manage customer complaints, and implement corrective/preventive actions (CAPA). Team Development: Lead, mentor, and grow a high-performing, multi-disciplinary quality team. Foster a culture of ownership, accountability, and proactive problem-solving. Cross-functional Leadership: Collaborate with R&D, Engineering, Manufacturing, and Supply Chain to embed quality into design and production. Provide input on supplier quality and global sourcing strategies. Qualifications: Bachelors or Masters degree in Engineering or related technical discipline. 18 to 24 years of progressive experience in Quality, with at least 5 years in a senior leadership role in a precision manufacturing or electronics environment. Deep understanding of ISO, IATF, IPC standards, and global regulatory requirements. Proven success in building and leading large quality teams across sites or regions. Strong customer-facing communication, audit readiness, and project management skills. Six Sigma Black Belt or equivalent certification is preferred. What We Offer: A leadership role in a fast-scaling, global manufacturing company. Opportunity to shape and institutionalize quality excellence in a greenfield/expanding facility. Competitive compensation, benefits, and professional development opportunities. Collaborative and innovative work culture with global exposure. Apply Now Thanks and Regards L Sainath Jayaram SAI HR CONSULTANTS DIRECTOR TALENT ACQUISITION 8015088704 sainathjayaram95@gmail.com

Strategic: Representative for QMS activities in Drug product/ Drug substance area. Timely initiation and closure of QMS elements. Documentation related to Drug product/ Drug substance area. Training need identification for all the employees Assist the validations and routine validations of equipment and facility. Identify and implement the manufacturing and warehouse procedures with compliance to current GMP requirements. Coordination during customer and vendor audits. Coordinating with engineering and validation department for calibration and preventive maintenance. Coordination and implementation of software based QMS solutions like Track-wise, LMS, SAP etc. Operational: Initiation of change controls, deviations, Investigation and CAPAs and closure of the same. Tracking of QMS activities and coordinating with cross functional departments to complete the QMS activities like investigation for OOS, complaints, deviations. Identification, preparation and implementation of SOP’s. This position will prepare SOPs related to the machines which are undergoing commissioning and procedures which are proposed to implement in Drug product area. Preparation and review of URS, CLIA, SLIA, QRM, IQ and OQ documents. Involvement in the qualification activities of equipment and area in drug product area People: Champion the OneSource Core Values and lead by example by acting a member of a team to achieve organizational and common objectives. Identify business successors and coach, mentor, nurture and develop people towards leading the business as non-fungible assets in the organization with a succession and continuity plan. Preparation and execution of training modules on SOP’s in the department. Preparation and execution of QMS documents in the department. Preparation and execution of training modules on QMS and safety SOP’s in the department. Preparation and execution of training on soft skills to develop the team. Finance: Ensure activities, services and tasks engaged / managed meets or improves on budget, cost, volume and efficiency targets (KPIs) in line with business objectives. Ensure the availability / adequacy of resources to implement and maintain the pharmaceutical quality system and continually improve its effectiveness by applying resources to specific product, process or site.

Exp Textile Industry Supervise & control the Testing in Lab to analyze specifications of materials as per Customer standards.Coordinate with Stores about Raw Materil & Import RM sampling.Ensuring testing of Raw Matrial, In-proces & per Required Candidate profile Testing of all incoming chemicals & chips & in process testing. Approve or reject materials based on the test results.Highlighting the property deviation.Ensuring re-test in case of abnormal test res

quality checks on raw materials, in-process, and finished product proper documentation as per GMP standard stability studies, sampling, and lab testing compliance with SOPs, regulatory, and safety guideline audits and assist in CAPA implementation

Job Summary We are looking for a detail-oriented engineering team member to coordinate preventive maintenance schedules, manage breakdown records, and ensure adherence to SOPs, critical for maintaining operational efficiency and equipment reliability. This role plays a pivotal part in inventory control, and CAPA closure, contributing to seamless production operations, compliance with regulatory standards, and effective resource utilization. Roles & Responsibilities • To maintain the facility as per cGMP, and GMP requirements of country where product is being exported and strict adherence of Good Engineering practices during task execution. Can handle Water system operation and maintenance. Can handle HVAC system operation and maintenance. Must have knowledge of RO membranes & EDI replacement and its troubleshooting. Must Have knowledge of SCADA system and cGMP documentation. Spare management, Vendor management, MIS reports etc. Do the planned work on time. e.g. PM, PR, PO's etc. To carry out upkeep round as per schedule and updating of the records. To follow the instructions relating to engineering operations and to ensure their strict implementation. Ensuring continuous improvements and engineering excellence. To follow good documentation practices. To ensure EHS procedures and practices are followed at site to achieve zero lost time accident and compliance. Responsible for documentation related to upkeep of water system and HVAC. Must have knowledge of RCA, FMEA, Change Control, deviation and other GxP documentation. You will be accountable for ensuring implementation of Good Engineering Practices (GEP) at Site. Qualification Educational qualification : A Diploma or a B.Tech in Mechanical or Electrical Engineering Minimum work experience : 5 to 8 years Skills & attributes: Technical Skills Responsible for documentation related to upkeep of water system and HVAC. Responsible of Operation oif water system and HVAC Managing contractors at site. Their Work permits etc. Water system Maintenance and upkeep of HVAC in proper manner. Spare management for water system and HVAC Spares Experience in managing RO Mem. and EDI maintenance plans. Ability to manage maintenance budget of an area/unit. Knowledge of GMP and GEP. Behavioural skills • Communication and collaboration skills to coordinate with cross functional teams, external contractors and agencies. • Attention to detail to ensure preventive maintenance, documentation, and inventory control. • Commitment to quality and compliance. Additional Information About the Department Global Manufacturing Organisation (GMO) At Dr. Reddy's Laboratories, we are dedicated to making a meaningful impact on global healthcare through precision manufacturing and innovation. With a legacy of excellence, we are a leading force in the pharmaceutical industry. We operate 19 state-of-the-art manufacturing plants across Hyderabad, Vizag, Baddi, Mexico, Shreveport, and Mirfield, comprising 8 OSD facilities, 3 Injectables facilities, and 8 API facilities. Benchmarking manufacturing processes and continuous operational excellence are at the core of our capability to deliver quality medicines to our patients in 66 countries. We manufacture a portfolio of complex APIs and 1,150+ drug master files across key therapy areas such as Oncology, Cardio-vascular, Central Nervous System and Anti-Diabetes. he World Economic Forum has recognised our largest manufacturing facility in Bachupally, Hyderabad, as part of its Global Lighthouse Network. We aspire to be the most efficient pharma operations in the world. Our productivity improvement and digitalisation efforts are key to staying competitive, meeting business imperatives, and meeting our ambitious ESG goals. Building such ‘factories of the future’ is integral to innovation and to build healthcare of the future. Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/

Job TitleLead Engineer LocationBengaluru Work EmploymentFull time DepartmentSCM DomainQuality Assurance Reporting toAssistant Manager About Us: Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder. Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization’s long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time. Why join Tejas: We are on a journey to connect the world with some of the most innovative products and solutions in the wireless and wireline optical networking domains. Would you like to be part of this journey and do something truly meaningful? Challenge yourself by working in Tejas’ fast-paced, autonomous learning environment and see your output and contributions become a part of live products worldwide. At Tejas, you will have the unique opportunity to work with cutting-edge technologies, alongside some of the industry’s brightest minds. From 5G to DWDM/ OTN, Switching and Routing, we work on technologies and solutions that create a connected society. Our solutions power over 500 networks across 75+ countries worldwide, and we’re constantly pushing boundaries to achieve more. If you thrive on taking ownership, have a passion for learning and enjoy challenging the status quo, we want to hear from you! Who we are: The Supply Chain Management (SCM) team is at the forefront of driving efficiency, fostering collaboration, and ensuring exceptional customer satisfaction. As a leader in the telecommunications industry, we have a clear SCM vision that not only differentiates us but also fuels our growth and innovation. By joining our dynamic team, you will play a pivotal role in revolutionizing supply chain practices, contributing to operational excellence, and shaping the future of telecommunications. If you’re a talented and driven individual looking to make an impact, we invite you to apply and be a catalyst for success at Tejas Networks. What you work: Ensure process compliance and final quality assurance meets targets. ShiftWise yield monitoring – Vacuum test, Pre-burn in, Post burn in & Hi pot (RRH & BBU). Execute FQC, Packing & Accessories QC and OBA as per plan. Ensure on time disposition of rejection in respective QC stages. Participate in RCA & Implement corrective actions. Escalate the major abnormalities to next level for on time addressal. Additional tasks as required to meet departmental / organizational objectives Mandatory skills: Strong knowledge of electronic components & technologies. Experience in product outgoing inspection, quality standards & requirements, quality assurance, and continuous improvement initiatives. Familiar to IPC standards & requirements. Familiarity with quality management systems, industry standards. Experience in quality control methodologies, and root cause analysis techniques. Desired skills: Excellent communication and interpersonal skills Ability to effectively engage and influence stakeholders at various levels. Excellent analytical and problem-solving skills, with attention to detail and data-driven decision-making. Preferred Qualifications: Experience: 8 to 12 Years experience in EMS Quality Assurance Education: Bachelor’s degree in Engineering or Diploma in Quality Management, or a related field. Diversity and Inclusion Statement : Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all inclusive environment for all employees. We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status. Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.

As Head of Quality at Siemens Healthineers , he or she will be at the forefront of shaping our quality strategy, leading a team of high-performing professionals and work closely with our executive leadership to drive quality delivery excellence - ensuring our products and services consistently exceed industry standards and regulatory compliant that influence the customer satisfaction. Siemens Healthineers is built on a strong foundation of quality and integrity, with a track record of earning industry certifications like ISO 13485 and accolades, influencing patient centric requirements and delivery of quality products As Head of Quality and Visionary leader, across our locations in India and Slovakia, he or she will lead transformative quality initiatives, work with cross-functional teams, and ensure compliance in a dynamic, fast-paced environment Job Overview As Head of Quality and Quality Management Representative, the mission is to develop, maintain, and optimize a Quality Management System aligned with business needs and certifications. He or she advises TE DC management on quality and regulatory requirements, manages quality personnel, and drive continuous improvement for world-class quality. As a key management team member, the Head of Quality ensures regulatory and customer requirement awareness, oversees quality activities across TE DC. In addition, He or she handles EHS Management System responsibilities for TE DC IND site(s). The Quality Head holds global responsibility for the TE DC QMS, ensuring its effectiveness and efficiency. They define policies and operational targets for customer satisfaction, regulatory compliance, and quality standards as per QAA, regularly report on progress, and conduct management reviews with TE DC leadership Internal Reports to the Head of TE DC GO, collaborates with central function, process, and project owners, and governs Heads of Quality Management within TE DC segments. External Engages with BL partners (R&D and SHS QT), service suppliers, legal/regulatory authorities, third parties, and supports committees. Tasks and Responsibilities Develop, implement, maintain, and enhance a consistent QMS and EHS MS for TE DC, ensuring certifications meet internal and external quality/regulatory requirements and align with the Siemens Healthineers Process Framework. Ensure Siemens Healthineers standards and QM responsibilities are met, coordinate third-party activities, ensure corporate compliance for product safety, and align improvement programs, resources, and synergies with EHS. Ensure business-driven Quality/EHS planning in TE DC, including an integrated quality plan if needed. Focus on identifying critical business issues, prioritizing improvement projects, planning budgets and resources, selecting KPIs, setting benchmarked targets, and coordinating quality-related goals for management, individuals, and teams. Monitor compliance with quality/regulatory and EHS requirements and performance through a quality information system with KPIs. Report quality performance to TE DC Management and SHS QM for evaluation and improvement. Conduct management reviews and communicate quality and EHS topics and metrics widely to all stakeholders Ensure the use of quality tools in processes and projects, such as quality gates, and exercise authority to halt development, production, shipping, or acceptance if necessary. Include outcomes in the TE DC quality report. In a capacity as an EHS Officer ensure environmental protection, health management, occupational safety, radiation protection, fire protection and hazardous materials/dangerous goods transportation services at the TE DC IND sites, in alignment with SHS Health Management and 14001 and 45001 standards. Plan, initiate, and coordinate continuous improvement activities with TE DC. Develop concepts with defined roles, integration into processes and projects, tools, management focus, and adequate resources. Promote best practice sharing and include results in the TE DC quality report. Ensure BLs partners feedback is analyzed and managed through defined action plan and improvements. Coordinate with HR training to establish Quality and HES competences. Develop and deliver training on quality, EHS, processes, regulations, roles, and tools. Identify competency gaps, assess program effectiveness, and ensure qualified staffing for TE DC QM roles. Plan and conduct audits (including certification audits) and assessments. Recommend improvements, ensure follow-up, and incorporate results into the TE DC quality/EHS report. Ensure QMS and EHS MS compliance with ISO standards ISO 9001, ISO 13485, ISO 14001, and ISO 45001 are met. Implement a communication strategy to promote TE DC-wide understanding of the quality framework and culture. Ensure controlled external communication with customers, suppliers (in coordination with Procurement), and regulatory authorities. Ensure TE DC regulatory requirements (Indian MDR, Indian CPCB, EU MDR/IVDR and US FDA) are defined, processes are developed to meet them, resources are aligned, and interfaces are created as needed to ensure compliance. Essential Experiences and Skills 15+ years in professional experience in software and system development environment. Working experience in medical devices development is a plus and preferred. Deep understanding of regulatory and quality standards (e.g., ISO 9001, ISO 13485, Indian MDR, EU MDR/IVDR and FDA regulations), strong audit experience, risk management, reporting, continuous improvement processes. Experience in Project Management, Quality Management, process improvement and regulatory compliance Strong leadership, strategic thinking, deep regulatory knowledge, excellent communication, and a focus on risk management, customer satisfaction, and continuous improvement. Working experience in a cross-country/cross-cultural organization a plus Engineering degree from a recognized University with Quality and software Engineering exposure and experience