2371 Qms Jobs - Page 31

responsible for MR function for ISO certification (QMS,EMS & OHSAS) responsible for ISO documentation responsible for 5 S implementation Will do safety audit of factory provide safety training and conduct mock drill Required Candidate profile Min 5 years in above profile. In-depth knowledge of ISO 9001, 14001, and 45001 standards ISO Lead Auditor (preferred)(Graduation/MSW/RLI/CLI + Auditor/Lead auditor certification is a added advantage) Perks and benefits Food & Accommodation

Title: Mechanical QMS Location: Bangalore Contract: FTC for 2 yrs Job Summary: We are seeking an experienced Mechanical QMS Engineer to join our dynamic team. The ideal candidate will have a strong background in quality management systems, specifically ISO 9001:2015, with hands-on expertise in static and rotary equipment, non-destructive testing (NDE), and welding processes. This role will be pivotal in ensuring that all mechanical equipment meets the highest quality standards, supporting both operational excellence and compliance. Key Responsibilities: Develop, implement, and maintain QMS in accordance with ISO 9001:2015 standards. Conduct quality audits and inspections for static and rotary equipment, ensuring compliance with engineering standards and project specifications. Oversee and verify NDE processes, including ultrasonic, radiographic, magnetic particle, and dye penetrant testing. Monitor and improve welding processes, including qualifications, procedures, and inspection protocols. Collaborate with cross-functional teams to address quality issues, implement corrective actions, and promote continuous improvement. Review technical documents, specifications, and procedures for compliance with quality standards. Provide training and guidance on QMS, NDE, welding, Static rotary equipment and quality assurance practices. Maintain records and documentation to support audits and regulatory inspections.

Job Title: Quality Engineer / Quality Control Inspector Job Summary: We are hiring Quality Engineers / Inspectors to ensure that products and materials meet established quality standards through inspection, testing, and documentation. The role involves working with plastic and mechanical components, ensuring compliance with internal specifications and customer requirements. Key Responsibilities: Conduct visual, dimensional, and functional inspections of first samples, in-process components, and finished products. Use measuring instruments like calipers, micrometers, height gauges, and VMM machines. Inspect plastic products for defects and conformance to specifications. Prepare inspection reports, maintain logs, and document rework/reject data. Hold non-conforming products and report to the QC supervisor. Affix seals/tags to approved products and reroute defective ones for repair or recycling. Support testing and validation of new materials and processes. Assist in troubleshooting and implementing corrective actions. Maintain calibration and proper functioning of inspection equipment. Ensure compliance with QMS and ISO 9001 standards. Maintain a clean and organized inspection area. May assist in training new workers. Required Skills: Observational, Analytical, and Technical skills Ability to read and interpret technical drawings and specifications Experience with process optimization and quality control Knowledge of QMS and ISO 9001 standards Proficiency in MS Excel, Word, and PowerPoint Strong communication and teamwork abilities Attention to detail and problem-solving mindset Familiarity with 5S methodology

To ensure production under strict safety norms. Should be able to understand Production Drawings and give related instructions to workman. Responsible for making various system entries for Inspection, Maintenance, Transportation etc. Ensure production according to Drawing, WPS, procedures etc Should be able to maintain discipline among workmen and meet target as per Concerto in the shift Able to work in all the three shifts by rotation 1. Understanding for all Fabrication Processes (i.e.welding,cutting grinding, bending etc) 2. Technical understanding of Planning Processes (i.e.RCCP,BPD etc) 3. Technical understanding of Workplace Management System, ISO & Safety Standards 4. Able to work with people, should have good communication skills- written & verbal. 5. Knowledge of QMS Fundamental & QMS Standards 6. Confident & Self initiator

Job Description Summary Develop and maintain systems, rules, and processes to ensure fulfillment of internal and external requirements. Ensures that projects and products are capable and will meet specified standards (Preventive). Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area. Job Description Roles and Responsibilities GEHC ONLY Creates a Quality culture by driving compliance activities around a specific product, site or region. This includes being responsible for the total quality management system for the business and driving Quality metrics. Ensures quality and regulatory compliance while driving process effectiveness and efficiency. Represents GE Healthcare to external agencies and champions the evolution of the quality culture which includes executing and driving quality objectives, metrics, reporting and operating mechanisms. Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area. Resolves issues using established procedures. Consults People Leader or more senior team members for issues outside of defined parameters. Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding. Handles simple data entry work requiring face value check and correction. Required Qualifications For roles outside of the USA- This role requires basic experience in the Quality & Healthcare Quality. Knowledge level is comparable to a Bachelors degree from an accredited university or college ( or a high school diploma with relevant experience). For roles in USA - Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)). Desired Characteristics Strong oral and written communication skills. Ability to document, plan, market, and execute programs. Note: Relocation Assistance Provided: No

Aster Medcity is looking for Senior Executive to join our dynamic team and embark on a rewarding career journey Leading the full audit cycle by checking tax compliance, verifying financial records, and inspecting accounts. Analyzing the results of the audit and presenting possible solutions for ineffective financial practices to management. Evaluating company accounting procedures, payroll, inventory, and tax statements to guide financial policymaking. Conducting risk assessments to recommend aversion measures and cost savings. Following up with management to ensure remediations are implemented into the company's financial practices. Supervising junior auditing personnel and implementing their research work into the auditing process. Preparing and reviewing annual audit memorandums. Researching applicable federal and state laws and regulations to ensure the company's books are compliant.

Project Manager - Office based/ Home based/ Bangalore/ Chennai/ Trivandrum ICON plc is a world-leading healthcare intelligence and clinical research organization. We re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life. Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well. The Role: Project Manager - Laboratory IT and Data Integrity, Contract (12 months) Lead the planning and implementation of data integrity procedures and compliance working with a cross functional group within the organisation. Facilitate the definition of project scope, goals and deliverables Define project tasks and resource requirements. Develop full-scale cross-functional project plans. Plan and schedule project timelines Qualification of laboratory equipment and associated software Identify gaps in compliance across the laboratory in equipment and software qualification Develop and Manage Risk Mitigation processes when gaps identified Incorporate mitigation processes into standard operating procedures Train laboratory staff on new processes post qualification Track project deliverables using appropriate tools Provide direction and support to project team Communication of project progress to key stakeholders and senior management Quality assurance Constantly monitor and report on progress of the project to all stakeholders Present reports defining project progress, problems and solutions. Implement and manage project changes and interventions Desirable attributes: Laboratory experience (clinical / pharma / production) Experience with automated laboratory equipment interfaced to a networked LIMS Strong IT skills and knowledge In depth experience of working with and configuration of a LIMS system Experience in a laboratory or similar environment handling GXP data Knowledge of laboratory equipment and associated software desirable Knowledge of data integrity compliance advantageous Knowledge of lab accreditation processes and standards Experience of working with a quality management system including a robust CAPA process Standard operating procedure creation including document control system desirable. #LI-JS2 Benefits of Working in ICON: Our success depends on the knowledge, capabilities and quality of our people. That s why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development. At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future. ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below. What ICON can offer you: Our success depends on the quality of our people. That s why we ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here . Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

The Quality Assurance Engineer is responsible for ensuring that products meet the required quality standards and specifications throughout the manufacturing process. This role involves developing and implementing quality control systems, conducting audits, and collaborating with various departments to promote a culture of quality. Key Responsibilities: Quality Control: Develop and implement quality control processes and inspection protocols to ensure compliance with internal and external standards. Audits and Inspections: Conduct regular audits and inspections of manufacturing processes, equipment, and products to identify areas for improvement. Documentation: Maintain accurate records of quality checks, audits, and non-conformance reports. Ensure proper documentation of quality assurance activities. Collaboration: Work closely with production, engineering, and supply chain teams to address quality issues and implement corrective actions. Training: Provide training to staff on quality standards and best practices to foster a quality-oriented culture. Continuous Improvement: Lead continuous improvement initiatives focused on enhancing product quality and process efficiency. Compliance: Ensure compliance with industry standards, regulatory requirements, and company policies. Qualifications: Bachelors degree in Engineering, Manufacturing, or a related field. years of experience in quality assurance or quality control in a manufacturing environment. Strong understanding of quality management systems (e.g., ISO 9001). Proficient in statistical analysis and quality improvement tools (e.g., Six Sigma, Lean). Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Preferred Qualifications: Certification in Quality Engineering (CQE) or related credentials. Experience with product testing and validation processes. Ability to work in a manufacturing environment with exposure to machinery and production processes.

Responsible for maintenance and breakdown activity related to plant equipment s of Parenteral plants. Responsible for maintaining HMI/IPC/PLC/SCADA backup of all equipment s of Parenteral plants. Responsible for PLC validation of Parenteral & plants. Responsible to perform the preventive maintenance activity of plant machinery as per PM schedule and as per respective SOP. Responsible to generate tools and parts requirement for daily breakdown and preventive maintenance. Responsible to intimate the superior immediately for critical breakdown. Responsible to report the superior for daily breakdown and its corrective action Responsible to procure & maintain the critical spares inventory. Responsible to update and maintain all electronic records as per 21 CFR part 11 requirements. Responsible to assist engineer in trouble shooting of plant machinery. Responsible to update and maintain all cGMP documents related to breakdown and preventive maintenance as per SOP. Responsible to carry out all work as per cGMP and GEP. Responsible for qualification & documents related to qualification of plant machinery. To ensure all the routine engineering activities for parenteral facilities. Will be responsible for project work. To ensure the document system compliance as per Quality management system. Data Back-Up /Online troubling shooting of plant machinery.

Project Manager - Office based/ Home based/ Bangalore/ Chennai/ Trivandrum ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life. Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well. The Role: Project Manager - Laboratory IT and Data Integrity, Contract (12 months) Lead the planning and implementation of data integrity procedures and compliance working with a cross functional group within the organisation. Facilitate the definition of project scope, goals and deliverables Define project tasks and resource requirements. Develop full-scale cross-functional project plans. Plan and schedule project timelines Qualification of laboratory equipment and associated software Identify gaps in compliance across the laboratory in equipment and software qualification Develop and Manage Risk Mitigation processes when gaps identified Incorporate mitigation processes into standard operating procedures Train laboratory staff on new processes post qualification Track project deliverables using appropriate tools Provide direction and support to project team Communication of project progress to key stakeholders and senior management Quality assurance Constantly monitor and report on progress of the project to all stakeholders Present reports defining project progress, problems and solutions. Implement and manage project changes and interventions Desirable attributes: Laboratory experience (clinical / pharma / production) Experience with automated laboratory equipment interfaced to a networked LIMS Strong IT skills and knowledge In depth experience of working with and configuration of a LIMS system Experience in a laboratory or similar environment handling GXP data Knowledge of laboratory equipment and associated software desirable Knowledge of data integrity compliance advantageous Knowledge of lab accreditation processes and standards Experience of working with a quality management system including a robust CAPA process Standard operating procedure creation including document control system desirable. #LI-JS2 Benefits of Working in ICON: Our success depends on the knowledge, capabilities and quality of our people. That s why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development. At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future. ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here . Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients. Req Id : 109390 Job Title : Quality Control Manager Business Unit sector : CPL-BVOPS-QUALITY/INNOV EXCEL Department: BVCPL BV OPS QUALITY & INNOVAT Work Location : INMUMBAI2 Opportunity Type : Staff Relocation eligible : No Full time/Part time : Full-Time Contract Hire Only for this Project : No Visa Sponsorship Available: No Recruiter : Sonia Suresh Bangera Job Summary It is the function of the Quality Management Services Department to actively promote and continuously evaluate the effective implementation of Black & Veatch policies and standards in the support of projects. This position is responsible for supporting projects during execution stages which includes but not limited to evaluating engineering, procurement, and construction activities through reviews, audits, assessments, and inspections to minimize risk and maintain a comprehensive functional Quality Management Program. Key Responsibilities In an environment of clearly defined policies and principles, but limited or possibly no established procedures, the incumbent is presented with variable situations requiring analytical interpretive, evaluative, and/or constructive thinking. Develops and helps in the maintenance of Quality Management System program and supporting documentation. Evaluates and reports on the effective implementation of Black & Veatch policies, standards, and guidelines. Implements Safety, Quality, Ethical Standards, Lessons Learned, and People FIRST in accordance with Division policies, standards, and guidelines. Plans, develops, implements, monitors, and evaluates Quality Assurance and Quality Control activities to ensure quality of power plant construction. Establishes and maintains Project Quality Program. Coordinates with engineers, suppliers, subcontractors, and the field to ensure that the work is done correctly the first time. Conducts reviews, audits, surveillances, and inspections, and reports findings, if any. Identifies nonconformances and deficiencies and develops and coordinates recommended corrective actions by following defined quality program criteria. Reviews, evaluates, and reports to project and to Procurement Department on supplier and subcontractor quality performance. Interfaces with counter partners: either their Site Quality Assurance Manager or Office Quality Manager on project quality issues. Reviews supplier and subcontractor quality document submittals, assuring code, specification, and contract requirements are met. Evaluates (and audits if necessary) supplier and subcontractor quality programs and documentation ensuring that code and specification requirements are met. Reviews project work processes for compliance. Attending supplier s shop Quality inspections, by travelling to shop. Expected around 50% time travel. Reviews procurement plans and specifications and provides recommendations. Administers supplier surveillance and other quality program training to project team, as necessary. Attends and participates in meetings, conferences, and training. Create and conduct project training sessions Performs other related duties as assigned. Supports continuous improvement efforts and the change management effects associated with the implementation of improvements. #LI-SB1 Management Responsibilities Preferred Qualifications Education: Bachelors degree in Mechanical engineering Minimum 15 years of work experience Preferred certifications - AWS welding, NDT certifications Experience in Oil & Gas & Power projects Minimum Qualifications 4 year degree in Engineering, Management, Quality, or Business. Experience in the development and implementation of an effective Quality Management System, Solving quality product problems, Perform project trend reviews and make recommendations for improv All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. Certifications Certified Quality Manager, American Society for Quality Certification Work Environment/Physical Demands Work is performed both in an indoor office setting and outside for supplier or construction site activities with exposure to varying weather conditions. Walk, climb stairs, ladders, and in/out of vehicles and lift or move up to 25 lbs. Supplier or construction site environment has frequent exposure to vibration and loud noise and occasional exposure to airborne particles, toxic or caustic chemicals, slippery uneven walking surfaces, and risk of electrical shock. Periodic travel will be required. Competencies Salary Plan SPC: Specialized Staff Job Grade 005 BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law. By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Content Mgt./ Web Publishing(Digital). Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Order Management(Comms). Experience1-3 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Mainframe. Experience5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Retail Banking(Card Operations). Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Retail Banking(Card Operations). Experience1-3 Years.

We are seeking an experienced and detail-oriented Quality Manager to lead our quality assurance initiatives in rubber component manufacturing. This role not only involves supervising quality control systems but also serving as the Management Representative (MR) responsible for implementing and maintaining compliance with IATF 16949 , ISO 9001 , and other relevant quality standards. The ideal candidate will have a strong technical background in rubber components, leadership skills, and a proven track record in regulatory and customer audits. Key Responsibilities Quality Management System (QMS): Serve as the Management Representative (MR) for IATF 16949 and ISO 9001. Plan, implement, and monitor QMS compliance across the organization. Coordinate internal and external audits, including certification, surveillance, and customer audits. Ensure timely closure of non-conformities and implementation of corrective/preventive actions (CAPA). Liaise with certification bodies and manage audit schedules, documentation, and readiness. Product Quality Assurance: Develop and implement quality control procedures to ensure that all rubber components meet or exceed customer and industry standards for quality, safety, and performance . Conduct root cause analysis and resolve quality issues through structured problem-solving methods (e.g., 8D, 5-Why, Fishbone). Oversee incoming material inspection, in-process controls, and final product verification. Supplier Quality Management: Audit and evaluate suppliers to ensure adherence to company quality requirements. Collaborate with suppliers to resolve quality concerns and drive continuous improvement initiatives. Cross-functional Collaboration: Work closely with production, design, and R&D teams to integrate quality standards into product development and manufacturing processes. Provide training and mentorship to production staff on quality tools, procedures, and documentation requirements. Data Management & Improvement: Monitor and analyze quality KPIs such as rejection rates, customer complaints, and yield. Maintain accurate quality documentation, including inspection reports, SOPs, FMEAs, control plans, and PPAP submissions. Drive continuous improvement projects using tools like SPC, FMEA, DOE, and Six Sigma methodologies. Customer Focus: Establish strong relationships with customers to understand and meet their quality expectations. Manage customer complaints and lead resolution activities to ensure customer satisfaction. Requirements Educational Qualification: Bachelor's degree in Mechanical Engineering , Rubber Technology , or Chemical Engineering . Experience: Minimum 5 years of experience in quality assurance/control in rubber component manufacturing . Proven experience as a Management Representative (MR) for IATF 16949 and ISO 9001 audits. Skills & Competencies: Deep understanding of QMS standards , core tools (APQP, PPAP, MSA, SPC, FMEA), and statistical analysis. Strong leadership, analytical thinking, and problem-solving capabilities. Proficient in Microsoft Office , ERP/QMS systems, and quality-related software. Excellent communication and interpersonal skills for cross-functional and customer-facing interactions. Ability to manage multiple projects and priorities in a fast-paced environment

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: User Acceptance testing. Experience3-5 Years.

Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process PerformanceMeet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Quality Management. Experience3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Record to Report - DOP. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience5-8 Years.

NEED TO HANDLE LINE INSPECTION AS WELL CMM ,DRAWING STUDY Perks and benefits EL,CL,BONUS,MEDICLAIM,GRAUDITY,

leadership quality,Review line inspectors ,and plan their work and monitor,documentation as per ISO ,XRAY INSPECTION ,inward to Final Inspection Handling. Perks and benefits EL,CL,BONUS,MEDICLAIM,GRAUDITY,

HIRING! We are Hiring for Engineering Department with OSD Background: To prepare Standard Operating Procedures for equipment and systems. To initiate Change Control, CAPA, Deviation etc. To update and maintain Index of SOPs and Formats. To prepare Yearly Preventive maintenance and Cleaning Schedule To prepare Qualification Documents such as URS, DQ, IQ, OQ, PQ for all equipment/systems. To assist in compliance for internal and external audits for Engineering department. Interested candidate may share updated profile at hr.plant@zuventus.com

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Retail Banking(Card Operations). Experience3-5 Years.