1373 Qms Jobs - Page 3

IATF Requirements as per Company's Standard, BIS Audit, Customer complaints & Handling , Glass Process Inspection Analysis & Knowledge, Related Lab Responsibility & Testing For further information, please call 8050070079 / 8050011328

Req ID: 309049 We are currently seeking a QA - Core Banking Data migration to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job TitleQA Data Migration "“ Core Banking (Transact) : We are looking for a highly skilled Quality Analyst with expertise in the banking sector, specifically in Core Banking (Transact) along with migration experience. The successful candidate will be responsible for ensuring the quality and integrity of data during migration from legacy systems to new platforms. Key Responsibilities: Develop and execute test plans, test cases and test scripts to ensure data integrity, accuracy and completeness during migration. Work across multiple functional projects to understand data usage and implications for data migration. Identify, Document and track data quality issues and collaborate with cross functional teams to resolve them. Validate data migrated to new systems, ensuring it meets business requirements and free from defects. Identify, report and track defects found during testing and collaborate with development teams to resolve them. Skills and Qualifications: 8-10 years of overall experience with a minimum of 3+ years as Core banking QA. Proven experience as a Quality Analyst in the banking sector. In-depth knowledge of Core Banking Transact and migration processes. Familiarity with agile methodologies and project management principles. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team.

We are currently seeking a Accounting Team Lead to join our team in Gurgaon, Haryana, India. Manage a team operating at any location Manage and supervise Reconciliations done by team w.r.t. o Product Master "“ creation and Maintenance o Client Master "“ creation and Maintenance o Vendor Master "“ creation and Maintenance o Service Master "“ creation and Maintenance o Data Governance "“ Review each incoming request for duplication and completeness of data o Data Quality "“ Review each record for correctness and completeness Guiding Team to perform their day-to-day tasks Ensuring completion of tasks within given TAT, meeting all quality parameters Suggest improvement and innovation to process faster and qualitative reconciliation Management reporting through Monthly Dashboard and Data Analysis Key Performance Parameters Intensity / Commitment To Task Follows up on commitments self-motivated Responsive and accessible Maintains high accuracy level with timely completion of deliverables Good control over the entire process Problem Solving Identifies problems, evaluates several options and recommendations, and supports a solution Ability and willingness to come up with creative solutions for problems Ability to keep organizational goals in mind while making decisions Judgment Develops accurate perception and understanding of others"™ positions, feelings, needs, values, and opinions Approach conflict and adversity in a professional and productive manner Manage professionally and ethically while dealing with emotional topics, irate individuals and demanding customers Makes well thought out decisions Motivating / Team Building Ability to get things done through team members by developing strong working relationships. Builds credibility and rapport with a variety of management styles and levels across the company. Instills commitment and enthusiasm for high levels of performance. Displays a positive attitude. Acts as a positive role model for others in the group. Persuader / Communications Expresses him/herself in an honest, positive, and up-beat manner. Listens well and is focused when others are speaking. Effectively communicates with appropriate individuals through all phases of a project or task. Proactivity / Planning Properly manages time, establishes priorities and effectively schedules work to meet deadlines. Anticipates obstacles and develops contingency plans. Eager, resourceful and takes initiative People Management/Development Effectively trains new employees. Assesses developmental needs of individuals and uses coaching techniques to affect these opportunities. Provides honest & timely feedback to employees. Motivates and empowers team and peers; encourages initiative, contribution and collaboration.

SUMMARY Ensure the quality of incoming materials, in-process production, and finished products meets defined standards. Manage PPAP activities for new parts, engineering changes, and improvement projects to ensure compliance with design and industry requirements. Investigate root causes of internal defects, customer complaints, and rework using quality tools, and implement effective corrective and preventive actions (CAPA). Conduct regular internal and supplier audits to ensure compliance and drive quality improvements. Support continuous improvement initiatives to reduce defects and increase operational efficiency. Ensure all quality activities align with the requirements of the Integrated Management System (IMS). Requirements Qualification: B.E. in Mechanical Engineering Experience: 12 years of experience in the manufacturing industry Skills Required: Proficiency in relevant software and tools used in quality management, data analysis, and documentation In-depth knowledge in SAP QM module Knowledge in Microsoft Excel and PowerPoint are preferred

JD: 1) To be prepared document related to audit as per audit agenda. 2) Filled vendor questionnaires & prepared related documents. 3) Keeping record of key Customer. 4) To be prepared process validation protocol and report as per seniors guidance. 5) To be prepare cleaning validation protocol and report as per seniors guidance. 7) To be prepared master, controlled, uncontrolled, reference, obsolete & distribute documents as per SOPs and formats requirement. 8) To help the senior for preparation of CAPA according to audit report. 9) Issuance of Change control, OOS, deviation & other QMS formats whenever required from respective department and retained record in logbook. 10) To be prepared BPCR as per procedure. 11) To be issue BPCR to all blocks as per prerequisite. 14) To be handle change control, market complaint, deviations, CAPA. 15) To be issue documents, protocols, log book and format to all department as per prerequisite. 16) Retrieval of documents. 17) To be controlled all master documents. 18) To be prepared schedule & conduct Internal audit. 19) To be prepared APQR of all products. 20) Preparation of documents for Certification & product registrations work i.e. FDA, Halal, Kosher, Reach. etc. Review specification, test procedure and SOP's for their deficiencies according to audit points 1) To be prepared document related to audit as per audit agenda. 2) Filled vendor questionnaires & prepared related documents. 3) Keeping record of key Customer. 4) To be prepared process validation protocol and report as per senior’s guidance. 5) To be prepare cleaning validation protocol and report as per senior’s guidance. 6) To be conduct training and evaluation done as per Schedule. 7) To be prepared master, controlled, uncontrolled, reference, obsolete & distribute documents as per SOPs and formats requirement. 8) To help the senior for preparation of CAPA according to audit report. 9) Issuance of Change control, OOS, deviation & other QMS formats whenever required from respective department and retained record in logbook. 10) To be prepared BPCR as per procedure. 11) To be issue BPCR to all blocks as per prerequisite. 13) To be prepared data for monthly report as per QMS and submit to senior. 14) To be handle change control, market complaint, deviations, CAPA. 15) To be issue documents, protocols, log book and format to all department as per prerequisite. 16) Retrieval of documents. 18) To be prepared schedule & conduct Internal audit. 19) To be prepared APQR of all products.

Quality process Analyst Department - Quality Permanent role Gurgaon Job Description : SOP & Process Documentation Specialist Role Summary: Responsible for developing, maintaining, and optimizing SOPs, Work Instructions, and process documentation to ensure organizational consistency, compliance, audit readiness, and operational efficiency. The role supports cross-functional collaboration and promotes a culture of continuous improvement. Key Responsibilities: SOP Development & Documentation Create and maintain clear, compliant SOPs, WIs, and process flows by collaborating with Clinical, Operations, HR, IT, and other teams. Process Mapping & Optimization Identify workflow gaps and inefficiencies; design visual process maps (e.g., flowcharts, SIPOC, RACI) and support standardization efforts. QMS Support Ensure documentation aligns with QMS and standards (e.g., ISO, CAP); manage versions and accessibility. Compliance & Audit Readiness Keep SOPs up to date for regulatory compliance; prepare documentation for audits and support audit teams. Training & Change Management Conduct training on new/revised SOPs; integrate SOP training into onboarding and refreshers with HR/L&D monitor and escalate non-compliance. Feedback & Continuous Improvement Incorporate user feedback and audit inputs into document revisions; foster a culture of improvement and knowledge sharing. Qualifications & Skills: Bachelors in Business, Healthcare, Quality, or related field 35 years in SOP writing or process documentation Strong knowledge of QMS, documentation standards, and audits Skilled in MS Office, Visio/Lucidchart Excellent communication, attention to detail, and multitasking Healthcare/regulated industry experience preferred Core Competencies: Analytical Thinking | Cross-Functional Collaboration | Documentation Accuracy | Change Management | Quality Focus | Process Improvement

Walk-in at Matoda We are hiring multiple positions for our manufacturing facility at Matoda as mentioned below. Please find our current job requirements and venue details mentioned. If any of the requirements match your current job profile, kindly walk in with your latest resume. Role & responsibilities Injectable Manufacturing & Visual Inspection Aseptic operations/ QMS / SKID / Multi-vessel / SVP / Visual Inspector (Senior Officer / Officer / Associate) Experience - 01 to 05 Years Qualification - B. Pharmacy/ M Pharmacy / Msc /Bsc / Diploma / ITI OSD – Manufacturing / QMS (Senior Officer / Officer / Executive) Experience - 02 to 07 Years Qualification – B. Pharmacy/ M Pharmacy Engineering (Instrumentation / Process Equipment Maintenance) (Senior Executive / Executive / Senior Officer) Experience - 03 to 10 Years Qualification – BE / B Tech Time and Venue : 14th June 2025, 09:30 Hrs to 14:00 Hrs SATURDAY ______________________________________________________ INTAS, Matoda facility Plot No. 457, 458 Sarkhej Bavla Highway, Matoda Village, Sanand, Taluka, Ahmedabad, Gujarat 382210 ______________________________________________________ We would be pleased if you forward or refer any of your colleagues matching the desired job roles. *Having relevant qualification only can attend the scheduled walk-in.

For Production : Exposure pertaining to groninger vial filling , groninger bottle filling, fedegari autoclave, NKP vial filling machine, lyophilizer , spray dryer , aseptic process, complex manufacturing, exposure to CIP/SIP, skid manufacturing, pre filling syringe , QMS is required. Experience required is 2-6 yrs. For Engineering : Should to preventive/ breakdowns maintenance of sterile manufacturing plant, maintenance of autoclave, filling machine - vial, bottle, ampoule, ophthalmic, lyophilizer, freeze dryer machine , BFS machine is required. Experience required is 2- 6 yrs. Job Location : Sun Pharmaceutical Medicare Limited : Nr. Hotel Sarvottam, Survey NO 22 & 24 , Village : Ujeti , Post :Baska , Tal: Halol : 389350 Dist. Panchmahal, Gujarat, INDIA. Mb No : 02676 610 603 / 628

Maintain QMS & ensure compliance with GMP standards across the plant Conduct audits, compile reports, approve vendors for RM & packaging Review documentation like SOP, BMR, BPR, APQR, etc Handle deviations, complaints, OOS reviews, and implement CAPA Required Candidate profile Experience facing audits in the pharma intermediates/API/bulk drug industry only; formulation experience not relevant Excellent communication skills for audits. Fluency in English & MS Office.

Role & responsibilities 1. Shall responsible to review implementation & maintain of the Quality Management system with the regulations. 2. Determining, negotiating, and agreeing on in-house quality procedures, standards and specifications 3. Checking & Maintaining of Master Documents related to the QMS system. 4. Shall responsible to review filled Batch Production control record & analysis report for batch release. 5. Responsible for coordinate validation activity and validation protocols. 6. Responsible for control and approve deviations whenever raised in the concerned department and record the deviations. 7. Review and approval of the standard operating procedures for other concerned departments. 8. Responsible to plan and carry out internal audits & MRM. 9. Responsible for Coordinate with QC/Production for handling and investigation of Market complaints. 10. Responsible for conducting on-going training programs for new recruits and retraining for existing employees of concern department on the topic of SOP, GTP, GLP cGMP, WHO, ISO, etc. whenever required or as per schedule & Responsible for verifying the effectiveness of training programs system. 11. To check and approve artworks in coordination. 12. Verification and approval of the change control whenever the change in the document, facility, process, and equipment. 13. Verification and approval of documents concern to the production process, analysis including quality system. 14. Responsible for verifying the effectiveness of corrective action and preventive action systems. 15. Responsible to review & maintain system represent in QA department SOPs like OOS, OOT, (document record, storage & retention), Document control, APQR, Calibration, Trend data, etc. 16. Should have better co-ordination with QA, Production, QC, Engineering & Maintenance, for implementation of cGMP and also the electrical department. 17. Responsible for complying with all regulatory queries during any inspection and audit. 18. Responsible for application to FDA, FSSAI, Kosher, Halal, ISO, and others for any approval like Technical person, License/Renewal License, and additional Product, GMP. 19. Also responsible to work on time and to ensure TAT (Turn Around Time) given by Directors, any other job assigned by Superior. 20. Ensuring the manufacturing processes comply with standards at both the national and international levels. Job Type: Full-time

Role & responsibilities Aurobindo Pharma Ltd. Unit IV (Naidupeta, Tirupati Dist., Andhra Pradesh) Open Functions: Quality Assurance (Market Complaints / QMS / Validation / IPQA) Quality Control (GMP / GC / LCMS / HPLC) 3 Experience Required: 2 7 years (pharmaceutical manufacturing) Job Titles & Grades: Executive / Sr. Executive (based on experience) Job Description: Quality Assurance Key Scope • Handle Market Complaint investigations, trend analysis and regulatory responses • Maintain site QMS: Deviations, CAPA, Change Control, Audit readiness • Execute and review Equipment / Process / Cleaning Validation documentation • Perform IPQA activities: line clearance, in-process checks, batch record review • Conduct GMP & Data-Integrity training for shop-floor teams Quality Control Key Scope • Routine & stability testing of RM / IP / FP samples on HPLC, GC, LCMS, UV, etc. • Prepare/standardise analytical methods, calibration & instrument qualification (IQ/OQ/PQ) • Adhere to GDP, ALCOA+ and cGMP guidelines; ensure timely LIMS/SAP data entry • Investigate OOS/OOT results and implement effective CAPA • Support regulatory, customer and internal audits Common Requirements: • Qualification: B.Pharm / M.Pharm / B.Sc. / M.Sc. (Chemistry or related) • Sound knowledge of current GMP guidelines (US-FDA, MHRA, EU, WHO) • Good documentation, investigation and communication skills • Willingness to work in shifts and collaborate with cross-functional teams How to Apply • Send you updated resume : naidupetahr@aurobindo.com • WhatsApp : 9851444337

Leads and directs quality organization that is responsible for creating, maintaining, and improving business and manufacturing process and systems to exceed customers expectations. Plant Quality Head will be responsible for leading Quality Assurance across various Products/Processes/ Customers (Internal & External)/Suppliers (Finished Goods & Components). To build quality culture of zero defect in the organization through total quality management initiatives Responsible for preparing Quality Assurance Strategy for ensuring right quality enablers for Supplier / Manufacturing value chain for continuous improvement of Overall Quality Metrics. Responsible for driving sustainable quality systems including applicable regulatory compliances. Candidate will also be responsible for driving excellence through ZED (Zero Effect Zero Defect) & Six Sigma approach. Coordinates and Collaborates with Manufacturing / Production Engineering/ Plant Quality for establishing process controls, Quality systems, and critical touch points. Integrate with all functions plants to ensure compliance to process/start up verification, stage-wise process data, stage-wise product data, Control plan, SOP, OPLs, receiving inspection enablers thus ensuring results. Audits quality systems for deficiency identification and correction. Ensures that corrective measures meet acceptable reliability standards and that documentation is compliant with requirements. May also be responsible for the unit's Performance Excellence (Six-Sigma) project portfolio, assuring the effective use of different improvement methodologies (DMAIC, Lean, DESGN, etc) toward the achievement of division or plant strategic goals. To drive continuous improvement initiatives in quality, efficiency, and cost reduction To develop and implement the quality management system (QMS) and procedures, ensuring compliance with relevant standards and regulations. Preferred candidate profile 15 and above years overall experience in manufacturing and/or technical roles 10 years+ experience in a quality engineering or application engineering role TL 9000 or equivalent experience, Quality Systems auditing experience Successful and proven supervisory experience manufacturing plant. Bachelor of engineering or Post Graduation

Role & responsibilities Having experience in Pharma Plants certified by Regulatory bodies like USFDA, MHRA, EU-GMP, WHO-Geneva, etc. Candidate should have expertise in following : * Hands on experience in risk based qualification approach of pharma equipments (OSD / Sterile/ API) and clean utilities (HVAC system, WFI, PW, PSG, Compressed air, Nitrogen system etc. cleaning and process validation, * Conversant with RA, VMP, DQ, IQ, OQ, PQ document preparation and practical experience of protocol execution. * Quality Management System emeil id : hr@cgmppharmanplans.com Mobile +91 9650698486 Preferred candidate profile Perks and benefits

Roles and Responsibilities Ensure compliance with regulatory requirements, accreditation standards, and industry best practices. Collaborate with medical teams to ensure effective communication and coordination among departments. Develop and implement policies to improve operational efficiency, reduce costs, and enhance patient satisfaction. Manage clinical services, including patient care, staff management, and quality control. Oversee day-to-day operations of the hospital, ensuring smooth functioning of all departments. Business growth of the institute including P/L

Retrival& Issuance of documentation GDP CGMP Control Documents Dispatch verification Batch Manufacturing

KWALITY PHARMACEUTICALS LTD. 6TH, MILE STONE, VILL. NAG KALAN, MAJITHA ROAD, AMRITSAR- 143601.(INDIA) About Our Organisation : Kwality Pharmaceuticals Ltd. is a manufacturer of finished pharmaceutical formulations in a dosage form. The company was incorporated on May 4 1983, and is ever progressing in Domestic and International markets. Kwality Pharma was Incorporated on May 4th 1983 by Mr. Ramesh Arora ( Founder ) of the company . Our company is based on its commitment to high quality and timely supplies. Kwality Pharmaceuticals Ltd are leading manufacturer & exporters of pharmaceutical formulations in Liquid Orals, Powder for Oral Suspension, Tablets, Capsules, Sterile Powder for Injections, small volume injectables, Ointments, External Preparations, ORS and many more.... in various categories like Beta Lactam & non-Beta Lactam, Hormones, Cytotoxic (Oncology) and Effervescent as per new GMP norms. The company specializes in handling customized business as per the requirements. The company has registered its products in different countries of Europe, Africa, Asia, Central American, and South American Countries & CIS Countries. What we are looking for : QMS / Process validation / Method Validation Role & Responsibilities : • To review, maintain and implement change control management. • Tracking and trending of CAPA for site and its verification of CAPA effectiveness. • Handling of regulatory inspections and preparation of audit compliance reports. • To review and approval of sampling protocols, validation protocols and reports. • Responsible for review and tracking of technical agreements for the site. • To involve in Preparation, Approval, Issuance and Retrieval of Documents. • Responsible for assessment, review and tracking of vendor service agreements. • To ensure preparation and approval of Annual Product Quality Reviews. • Review of incident investigation reports and monitoring of CAPA arising from the incidents. • To Review and preparation of specification / STP • To ensure adequate and timely review, approval of incident investigations and verification of the action plans. • Review and approval of Site master file, Quality Manual and Validation Master Plan. • To ensure reserve samples of finished products are maintained as per defined SOP. • Ensure cGMP compliance at site. • Responsible for ensuring quality and compliance wherever the GMP activities performed within the department and at the site.

Job Title: Executive / Sr. Executive / Assistant Manager / Deputy Manager Production QMS (OSD) Work Location: Naidupeta, Tirupati District, Andhra Pradesh Experience Required: 3 15 years (must be from an OSD plant) Qualification • B.Pharm / M.Pharm Key Responsibilities • Own and update Production SOPs, BMR/BPRs, logbooks, and work instructions in line with cGMP and regulatory guidelines (US FDA, MHRA, EU, WHO, etc.) • Coordinate and investigate deviations, OOS/OOT, incidents, and execute effective CAPA & change-control activities • Perform risk assessments (FMEA/RA) for new processes, equipment, and layout changes • Conduct shop-floor audits, line clearance, and data-integrity checks; ensure readiness for all internal/external audits • Review and approve batch documentation; ensure timely batch release support in coordination with QA/QC How to Apply Email your updated CV to Ganesh.janne@aurobindo.com OR share via WhatsApp: 8096888868 (Subject/Message: Application – Production QMS (OSD) – ”) Join Aurobindo Pharma and be a key driver of world-class quality systems in our OSD operations!

Role & responsibilities Job scheduling as per Process & work order to achieve day to day production Hands on exposure in Extrusion and continuous production process To take full responsibility of the quality and product that is produced within the shift in line with the companies quality systems, processes and procedures Manage, develop and motivate direct reporting personnel In process quality check Ensure maintenance of machines Collect and report data for MRM Handling and disposition of raw materials as per work instruction Maintain the documentation req. as per ISO Monitor POH & take immediate actions Monthly stock & reconciliation Monitor, generate SAP reports, prepare MIS Maintain 5S at lamination & Slitting area To ensure that health and safety rules and regulations are adhered to during the shift and all matters relating to this are dealt with using the resources within the company in line with the companys Health and Safety Policy. Preferred candidate profile BE/BTECH with minimum 20 + years of experience in manufacturing industry (preferable solar) Candidate

Overview: Prodapt is looking for Assistant Managers to join the QA Audit team. We are looking for an experienced professional with 6 to 12 years of experience in IT Audit process. Roles and Responsibilities: Ensure structured initiation of projects and identify risks at the outset. Ensure appropriate processes and plans are established to ensure first-time right delivery. Enable delivery teams on process understanding & awareness and conduct audits and reviews to assess delivery performance & process at regular intervals and to pre-empt risks. Analyze performance and quality metrics and facilitate remedial actions needed to meet program and company goals. Identify industrialization & process improvement opportunities to improve efficiency. Analyze the internal review outcomes and drive process improvements & training. Participate in the business unit & internal weekly and monthly review meetings and highlight key findings and risks/alerts. Sustain and ensure compliance to org certifications; support and facilitate external assessments like ISO 9001 ,27001, 20000, SSAE, GDPR and PCI Compliance. Deep knowledge on Agile SDLC Methodologies including agile ceremonies, metrics etc.. Basic Process Knowledge on DevOps is an added advantage Requirements: Bachelors degree (Mandatory) MSc/BE/Masters in IT/Computer Science (Desired) Good Communication Skills in English QA Process SDLC / STLC Processes, Process Implementation, Auditing Skills, Facilitation Skills, ISO 9001, 27001, 45001 Knowledge. Experience working in multi-channel delivery projects Advanced level - Microsoft office, Analysis and Reporting tools

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Order Management(Comms). Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Enterprise Tech Support- Level 2. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: COBOL. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge- Knowledge of assigned process, tools and systems- Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed