9 Qmetry Jobs

Position: Senior Analyst QA (Automation Testing) Experience: 4-6 years Years Location: Bengaluru We are a multi-award-winning creative engineering company offering design and technology solutions onmobile, web and cloud platforms. We are looking for an enthusiastic and self-driven Test Engineer to join ourteam. Roles And Responsibilities Responsible fortesting Web Application. Responsible for Automation testing: Design, develop and execute automation scripts using open-source tools like Appium, Selenium and QMetry. Responsible for writing clear, concise, and comprehensive test plans and test cases. Handle ClientInteractions Desired Profile Extensive experience in Automation Testing of web application Experience in Manual Testing Hands-on testing experience on Selenium, Appium, QMetry. Strong knowledge ofsoftware QA methodologies, tools, and processes Experience with performance and/orsecurity testing is a plus. Excellent Communication Skills & Client Interactions. Good To Have Experience in manual testing KPI driven Should be a team player Independently evaluates issues and proposes solutions Raises issues/concerns on time Good if he/she has experience testing AI/ML model Qualifications MCA, BE/B.Tech - All Regular - 65% Above Skills:- Automation, Selenium, Appium and QMetry Show more Show less

At SmartBear, we believe building great software starts with quality—and we're helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. Major Account Executive Test Hub We're looking for a Major Account Executive to drive adoption of Test Management Direct Business within Test Hub at Smartbear. This is a high-impact role focused on expanding relationships with platform teams, developer enablement groups, and Devops/Agile centric large-scale Software deployments. As customers increasingly look to consolidate tools and streamline workflows, this role is critical in helping them realize value from SmartBear's Test Management offerings perspective. Product intro Join the TestHub sales team, working with any one of our award-winning products that include Zephyr Enterprise & QMetry Test Management. Customers will benefit from being able to elevate their entire testing process with solutions from the TestHub that are designed to allow customers to test more, test better, and at a much faster pace. Go to our product page if you want to know more about the Test Management offerings within TestHub Our Impact as a Major Account Executive: With our Testing products evolving into our Test Hub's release in January 2025, we anticipate this further driving our x-sell and up-sell motions, especially with our most strategic customers. Our recent Gartner "Leader" status, announced in November 2024, is another reason why we're seeking sales professionals who can strategically add value and become a trusted advisor with Engineering leaders, up to the CIO. You'll be responsible for: Strategic Growth: Develop and execute account strategies to expand SmartBear's footprint within assigned enterprise-level accounts. Trusted Advisor: Build long-term partnerships by understanding client goals, challenges, and business needs, positioning SmartBear as a critical component of their success. Complex Sales Execution: Manage the entire sales cycle, including prospecting, discovery, negotiation, and closing, for high-value transactions. Collaborative Leadership: Partner with internal stakeholders across product, marketing, and customer success to deliver tailored solutions and ensure customer satisfaction. Market Expertise: Stay informed on industry trends and client business developments to provide strategic insights and drive competitive differentiation. We're Looking for Someone Who Has: 10+ years of successful sales executive experience, and 5-7+ years working in Enterprise accounts Proven track record of exceeding quota and driving revenue growth in complex sales environments. Strong ability to navigate enterprise organizations, build C-suite relationships, and drive consensus among multiple stakeholders. Outstanding communication, presentation, and negotiation skills. Expertise in tools like Salesforce, LinkedIn Sales Navigator, and other sales enablement platforms. A bachelor's/master's degree or equivalent experience. Why you should join the SmartBear crew: You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBear; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Did you know? Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India. We've won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious. #LI-AC2

At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. Major Account Executive Test Hub We’re looking for a Major Account Executive to drive adoption of Test Management Direct Business within Test Hub at Smartbear. This is a high-impact role focused on expanding relationships with platform teams, developer enablement groups, and Devops/Agile centric large-scale Software deployments. As customers increasingly look to consolidate tools and streamline workflows, this role is critical in helping them realize value from SmartBear’s Test Management offerings perspective. Product intro Join the TestHub sales team, working with any one of our award-winning products that include Zephyr Enterprise & QMetry Test Management. Customers will benefit from being able to elevate their entire testing process with solutions from the TestHub that are designed to allow customers to test more, test better, and at a much faster pace. Go to our product page if you want to know more about the Test Management offerings within TestHub Our Impact as a Major Account Executive: With our Testing products evolving into our Test Hub’s release in January 2025, we anticipate this further driving our x-sell and up-sell motions, especially with our most strategic customers. Our recent Gartner “Leader” status, announced in November 2024, is another reason why we’re seeking sales professionals who can strategically add value and become a trusted advisor with Engineering leaders, up to the CIO. You’ll be responsible for: Strategic Growth: Develop and execute account strategies to expand SmartBear’s footprint within assigned enterprise-level accounts. Trusted Advisor: Build long-term partnerships by understanding client goals, challenges, and business needs, positioning SmartBear as a critical component of their success. Complex Sales Execution: Manage the entire sales cycle, including prospecting, discovery, negotiation, and closing, for high-value transactions. Collaborative Leadership: Partner with internal stakeholders across product, marketing, and customer success to deliver tailored solutions and ensure customer satisfaction. Market Expertise: Stay informed on industry trends and client business developments to provide strategic insights and drive competitive differentiation. We’re Looking for Someone Who Has: 10+ years of successful sales executive experience, and 5-7+ years working in Enterprise accounts Proven track record of exceeding quota and driving revenue growth in complex sales environments. Strong ability to navigate enterprise organizations, build C-suite relationships, and drive consensus among multiple stakeholders. Outstanding communication, presentation, and negotiation skills. Expertise in tools like Salesforce, LinkedIn Sales Navigator, and other sales enablement platforms. A bachelor’s/master’s degree or equivalent experience. Why you should join the SmartBear crew: You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBear; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Did you know? Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India. We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious. Show more Show less

Job Title - Dynamo Db Experience- 5-7 Years Location- Hyderabad Job Description- Test case prep, Test case execution, Defect management and Reporting using QMetry and JIRA Chat bot, Telephony, Amazon Connect IVR, Amazon S3, Lamda, Dynamo Db Nice to have skills Integrations (Mulesoft), API testing, Postman Skills:-Chat bot, Telephony, Amazon Connect IVR, Amazon S3, Lamda, Dynamo Db

Job Purpose Experienced Lead Automation Engineer with hands on and in-depth expertise in Katalon Studio to lead our automation team . In this role the candidate will drive the planning, development, execution and maintenance of our automation test framework, ensuring high quality product delivery across our applications. This role will also involve training, mentoring QA Automation Engineers and collaborating closely with the Functional QA Testing team and development team to define best practices for test automation. Duties & Responsibilities Lead the design and implementation of automation test frameworks using Katalon Studio Work closely with the QA Director to manage and implement high visibility automation projects within the defined timelines. Responsible for testing complex and highly integrated software systems developed in a fast-paced agile development environment Develop and maintain automated test scripts for UI, API, Regression and End-To-End testing Collaborate with the Development and Product team and internally with QA Functional Team members to understand business requirements and translate them into test cases Ensure Continuous Integration (CI) of test automation using tools like Jenkins, Gitlab CI or Azure DevOps Strong SQL skills used for backend data validation, test data preparation, and report generation. Demonstrate Excellent documentation skills and ability to analyze test results, identify root causes and report defects in a timely manner to teams and management. Monitor and improve test coverage and automation effectiveness and execution efficiency. Mentor and support QA engineers in automation practices, script development, and framework usage. Advocate for and ensure that the team performs the prescribed quality practices. Where exceptions are made, articulate the quality risk and potential. impact/mitigation to the team, product manager or owner, and program manager Validate conformance to requirements and that acceptance criteria have been met Escalate issues or obstacles appropriately and timely. Provide insightful input to retrospectives. Qualifications 5+ experience in Leading Automation Team using Katalon. Katalon certification is a plus Knowledge of BDD frameworks (e.g., Cucumber). Experience with performance testing tools like JMeter or LoadRunner. Experience in cloud platforms and containerized environments (AWS, Docker, Kubernetes). Strong SQL knowledge Experienced in leveraging test management platforms (e.g., QMetry, TestRail) for organizing and executing QA activities. Ability to multi-task with several complex and demanding Projects Solid work experience as a Functional QA Tester Strong understanding of the QA process, and collaborating with Development team Experience in project management and QA methodology Excellent Ability to document and troubleshoot errors Knowledge and know-how to troubleshoot potential issues; experience with best practices around database operations. Strong verbal and written communication skills with the ability to communicate technical and non-technical concepts to peers and management Demonstrates the ability to make effective, timely decisions that reflect departmental strategy and are grounded in strong business and industry knowledge. Proven ability to manage multiple complex and high-priority projects simultaneously. Working Conditions Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress. Work Environment: The noise level in the work environment is usually minimal. Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law. Show more Show less

We are looking for a results-driven software tester to be responsible for designing and running tests on software usability. The software tester will conduct tests, analyze the results, and report observations to the design team. Roles and Responsibilities: Software requirements gathering, reviewing and preparing test scenarios Executing tests on software usability Experience in API testing, Mobile Testing. Should have good strong understanding of black box testing methodologies. Analyzing test results on database impacts, errors or bugs, and usability Preparing reports on all aspects related to the software testing carried out and reporting to the development team Participating in design reviews and providing input on requirements, product design, and potential problems Technical Skills: 1+ years of software Testing experience Knowledge on agile methodologies desired. Ownership experience with a product development activity for distributed team preferred Ability to effectively communicate both written and orally, with good interpersonal skills. Familiarity/experience with software test analysis and development desired. Familiarity/experience with test automation tools like Selenium will be an advantage. Knowledge about Test Management Tools like JIRA, Qmetry, etc. Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Benefits: Flexible schedule Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Diploma (Preferred) Experience: Test automation: 1 year (Required) Manual testing: 1 year (Required) total work: 2 years (Required) Application Deadline: 30/06/2025 Expected Start Date: 30/06/2025

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Associate, Data Science - Conversational AI Quality Assurance Position: Manager Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), CPG/Retail, Financial Services, Industrial Products and Services (IPS), Deals Domain: Data Science – Conversational AI About Acceleration Center Bengaluru At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients. The PwC Advisory Acceleration Center in Bengaluru is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics, and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for an experienced senior associate with a strong understanding of testing methodologies and a Conversational AI background (with overall professional experience of 4+ years) to work in our Analytics Consulting practice in Mumbai, Bengaluru. Senior Associate’s will work as an integral part of business analytics teams in India alongside clients and consultants in the U.S., leading teams for high-end analytics consulting engagements and providing business recommendations to project teams. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics, or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Familiarity with the Conversational AI domain, conversational implementation and testing, customer experience metrics, and industry-specific challenges. Expertise in various NLU based testing methodologies, including conversational flow end to end testing, NLP and API testing, functional testing, regression testing, integration testing, performance testing, and user experience testing on Conversational AI systems Understanding of conversational (chats, emails, and calls) data to test and train Conversational AI systems Understanding the critical factors in Performance, Load, and Stress Testing for Platform Evaluation and Integration Assessment Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building and testing Conversational AI solutions for clients NLP and NLU Verticals Expertise: Text to Speech (TTS), Speech to Text (STT), SSML modeling, Intent Analytics, Proactive Outreach Orchestration, OmniChannel AI & IVR (incl.Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational AI and Generative AI Familiarity with sentiment analysis, topic modeling, and text classification techniques Experience with test automation tools and frameworks, such as Cyara, Botium, Postman, Qmetry, Qtest, Selenium, IBM Watson Assistant Toolkits, Cognigy Test Case Builder or similar, to streamline and automate the testing process for chatbots. Strong problem-solving skills with the ability to identify, analyze, and troubleshoot issues encountered during testing Strong understanding of diverse testing methods across different devices to verify the Conversational AI system Proficiency in programming languages such as JavaScript Excellent communication skills Nice To Have Proficiency in programming languages such as Python/Pyspark/R/SQL Proficiency in any of the data visualization tools like Tableau, Power BI, Quicksight and others Experience in survey analytics, organizational functions such as pricing, sales, marketing, operations, customer insights, etc. Roles And Responsibilities Develop, evaluate, and execute on project test plans, test books to include details about unit testing, end to end testing and chatbot conversation transcripts under the guidance of project manager Analyze chatbot performance metrics and generate insightful reports for client presentations Collaborate and address identified issues with development and coach the junior team members Devise complex testing scenarios for quality delivery of products Identify and address potential vulnerabilities in Conversational AI system, ensuring data privacy and protection. Ability to test and deploy production ready code. Build storylines and make presentations for the client team and/or PwC project leadership team. Contribute to the knowledge and firm building activities What We Offer At PwC, we care for the mental & physical well-being of our people and respect the flexibility that is needed during challenging times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you with access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation Show more Show less

We are hiring for Sr Test Engineer Location : Bangalore, Hyderabad, Pune, Noida , Mumbai, Goa Experience : 8+ years Notice Period : Immediate Joiners/ 15 Days Job Description / Skill set: Manual +Automation tester DB testing - SQL API Testing having knowledge / experience in Qmetry automation would be great.

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system.Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.Develop skills outside your comfort zone, and encourage others to do the same.Effectively mentor others.Use the review of work as an opportunity to deepen the expertise of team members.Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Associate, Data Science - Conversational AI Quality Assurance Position: Manager Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), CPG/Retail, Financial Services, Industrial Products and Services (IPS), Deals Domain: Data Science – Conversational AI About Acceleration Center Bengaluru At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients. The PwC Advisory Acceleration Center in Bengaluru is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics, and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for an experienced senior associate with a strong understanding of testing methodologies and a Conversational AI background (with overall professional experience of 4+ years) to work in our Analytics Consulting practice in Mumbai, Bengaluru. Senior Associate’s will work as an integral part of business analytics teams in India alongside clients and consultants in the U.S., leading teams for high-end analytics consulting engagements and providing business recommendations to project teams. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics, or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Familiarity with the Conversational AI domain, conversational implementation and testing, customer experience metrics, and industry-specific challenges. Expertise in various NLU based testing methodologies, including conversational flow end to end testing, NLP and API testing, functional testing, regression testing, integration testing, performance testing, and user experience testing on Conversational AI systems Understanding of conversational (chats, emails, and calls) data to test and train Conversational AI systems Understanding the critical factors in Performance, Load, and Stress Testing for Platform Evaluation and Integration Assessment Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building and testing Conversational AI solutions for clients NLP and NLU Verticals Expertise: Text to Speech (TTS), Speech to Text (STT), SSML modeling, Intent Analytics, Proactive Outreach Orchestration, OmniChannel AI & IVR (incl.Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational AI and Generative AI Familiarity with sentiment analysis, topic modeling, and text classification techniques Experience with test automation tools and frameworks, such as Cyara, Botium, Postman, Qmetry, Qtest, Selenium, IBM Watson Assistant Toolkits, Cognigy Test Case Builder or similar, to streamline and automate the testing process for chatbots. Strong problem-solving skills with the ability to identify, analyze, and troubleshoot issues encountered during testing Strong understanding of diverse testing methods across different devices to verify the Conversational AI system Proficiency in programming languages such as JavaScript Excellent communication skills Nice To Have Proficiency in programming languages such as Python/Pyspark/R/SQL Proficiency in any of the data visualization tools like Tableau, Power BI, Quicksight and others Experience in survey analytics, organizational functions such as pricing, sales, marketing, operations, customer insights, etc. Roles And Responsibilities Develop, evaluate, and execute on project test plans, test books to include details about unit testing, end to end testing and chatbot conversation transcripts under the guidance of project manager Analyze chatbot performance metrics and generate insightful reports for client presentations Collaborate and address identified issues with development and coach the junior team members Devise complex testing scenarios for quality delivery of products Identify and address potential vulnerabilities in Conversational AI system, ensuring data privacy and protection. Ability to test and deploy production ready code. Build storylines and make presentations for the client team and/or PwC project leadership team. Contribute to the knowledge and firm building activities What We Offer At PwC, we care for the mental & physical well-being of our people and respect the flexibility that is needed during challenging times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you with access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation