📢 We're Hiring! Voice Process Executive – Night Shift (Medical Travel Insurance Process) Company: Qelite Solutions Pvt Ltd Location: Onsite – Bangalore, India Shift: 10:00 PM – 6:00 AM IST (Monday to Friday) Salary: ₹25,000 – ₹30,000/month Experience: 2–3 Years (International Voice Process – Healthcare/Insurance Preferred) 🔍 About the Role This role involves supporting international customers dealing with medical travel insurance claims, queries, and emergencies. Agents must maintain high responsiveness, empathy, and strict compliance. ✅ Key Responsibilities Response Time: Answer 100% of incoming calls with zero missed calls Resolution Time: Resolve queries within 5 to 15 minutes (document valid reasons for delays) Call Quality: Escalate or dispose calls not under your purview (language issues, non-verification topics) Follow exact scripts and FAQs provided Update CRM entries immediately after each call Participate in all scheduled mock calls, training sessions, and reviews 🎯 Candidate Profile Fluent English with excellent grammar and vocabulary 2–3 years experience in international voice process Experience in healthcare, insurance, or medical travel support preferred Comfortable working night shifts (10 PM – 6 AM) Must be based in Bangalore or willing to relocate Strong listening, documentation, and escalation skills 📩 Apply Now 📧 Email: praveen@qelitesolutions.in 📱 Call/WhatsApp: 9019707689 - 8618022475 Show more Show less