📢 We're Hiring! Voice Process Executive – Night Shift (Medical Travel Insurance Process) Company: Qelite Solutions Pvt Ltd Location: Onsite – Bangalore, India Shift: 10:00 PM – 6:00 AM IST (Monday to Friday) Salary: ₹25,000 – ₹30,000/month Experience: 2–3 Years (International Voice Process – Healthcare/Insurance Preferred) 🔍 About the Role This role involves supporting international customers dealing with medical travel insurance claims, queries, and emergencies. Agents must maintain high responsiveness, empathy, and strict compliance. ✅ Key Responsibilities Response Time: Answer 100% of incoming calls with zero missed calls Resolution Time: Resolve queries within 5 to 15 minutes (document valid reasons for delays) Call Quality: Escalate or dispose calls not under your purview (language issues, non-verification topics) Follow exact scripts and FAQs provided Update CRM entries immediately after each call Participate in all scheduled mock calls, training sessions, and reviews 🎯 Candidate Profile Fluent English with excellent grammar and vocabulary 2–3 years experience in international voice process Experience in healthcare, insurance, or medical travel support preferred Comfortable working night shifts (10 PM – 6 AM) Must be based in Bangalore or willing to relocate Strong listening, documentation, and escalation skills 📩 Apply Now 📧 Email: praveen@qelitesolutions.in 📱 Call/WhatsApp: 9019707689 - 8618022475 Show more Show less
Company Description Qelite Solutions Pvt Ltd operates with a strong set of values including innovation, integrity, and client success. We are dedicated to embracing change and challenge the status quo with future-forward solutions. Our commitment to honesty and transparency ensures that we operate with integrity in all our endeavors. Client success is paramount; every project is tailored to achieve your growth objectives. We aim for excellence in everything we do and believe in the power of collaboration, both within our team and with our clients. Role Description This is a full-time hybrid role for an International Voice Process professional based in Bengaluru. The role involves handling international customer service inquiries, performing sales activities, and providing information about financial services. The professional will be responsible for ensuring high levels of client satisfaction by addressing their concerns effectively. The role allows for some work-from-home flexibility but will require regular in-office attendance in Bengaluru. Qualifications Strong Communication and Customer Service skills Sales and Finance knowledge Proficient analytical skills Ability to work in a hybrid environment, balancing both in-office and remote work Experience in international voice processes is a plus Bachelor&aposs degree preferred Show more Show less