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QA Analyst And Trainer - Accounts Payable And Accounts Receivable SUJATHA RASIK

6.0 - 11.0 years

6 - 10 Lacs

bengaluru

Work from Office

Prospective candidates should be flexible to work in any shift including night shifts. Key Responsibilities: QA Key Responsibilities: Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, process, chat according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quali...

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