330 Qc Tools Jobs - Page 7

Designation - Quality Analyst/ Sr. Quality Analyst Job location- Chennai /Kochi/Mumbai Salary Range - 3LPA - 5LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. Contact Person :HR Suman (9934827654) share CV via WhatsApp OR Sumankumari1@policybazaar.com

Languages Known - Tamil is Must Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that internal policies, procedures, and compliance regulations are being followed Customer/Client Interactions by using process knowledge and highlighting key areas to work on Prepare TNA, publish and execute for 100% closure Real Time Support (Production/Live Support) on the floor as per the business requirement Desired Skills: Must understand Audit & Coaching process Excellent writing and comprehension skills Extremely good verbal & written communications skills Technical knowledge of English communication - sentence construction, grammar, punctuation etc. Effective Presentation, Feedback & Coaching skills Hands on experience on MS-Office; preferably on MS-Excel and Power Point Customer orientation and Customer Service Attitude Effective problem-solving skills and Highly energetic & enthusiastic Interpersonal skills and Team work Ability to handle/analyse data to generate Quantitative and Qualitative analysis

International BPO Hiring for Quality Assurance / QA / Quality Analyst Min. 3 - 4 Years overall Experience (2 Years as Quality Analyst) Salary up to 6.5 LPA Mail - Qualitydemographic@gmail.com Required Candidate profile Must have 2 years of Experience as a Quality Analyst in an International BPO Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Job Job Knowledge in Pneumatics and Hydraulics , Machine Maintenance, Equipment Maintenance (CNC Machines) ,assembly, testing, commissioning and troubleshooting . Geometrical dimensions and tolerance & drawing study, problem solving, 7 QC tools, CP, CPK(Process Capability and Process Capability Index) , exposure inrobotics . Understanding & analyzing 2D & 3D drawings \u00B7 Machine Assembly / testing /Commissioning Good Knowledge on Pneumatics & Hydraulics QC tools(Six sigma, Cp, Cpk) Troubleshooting & Commissioning Work Experience Work Experience Diploma with 10- 20 years of experience in relevant industry

1.) Should have hands on experience in handling measuring instrument. 2.) Should have knowledge about various Manufacturing process like Machining, Welding, Brazing etc 3.) NDT Level II Penetrant Testing, Ultrasonic Testing, Magnetic particle testing. 4.) Preparation of Inspection report/Check list/Record sheet. 5.) Knowledge about QC Tools, Problem solving skills 6.) Knowledge about Material, standards and specification, codes. 7.) Good communication skill & Interpersonal Skills. 8 Ability to read & interpret Engineering drawing, Welding & Machining symbol. 9.) Should have knowledge about Rotating Electrical Machines, Insulation system. 10.) Should be able work in Rotating weekly shifts [First, Second , Night shift) 11.) Ability to travel to project sites or vendor locations when required.

Role : Manager Min 10 yrs exp required in Quality Analyst(voice). Deep understanding of monitoring quality in a sales environment for C2C. Must be a Graduate. UK shifts. CTC : 20lpa max Please whatspp resumes to Ayesha @7989178395 Required Candidate profile Has good analytical skills to analyze and interpret data Mastered and has a solid understanding of quality control mechanisms Ability to identify trends, evaluate products, and make informed decisions Perks and benefits Attractive Incentives Health Insurance Day Shift

Job Overview: The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves analyzing call recordings, providing feedback to sales agents, and collaborating with management to enhance sales processes and outcomes. Key Responsibilities: Monitor and Evaluate Calls Listen to and evaluate recorded sales calls to ensure adherence to company scripts, policies, and quality standards. Assess call quality based on customer engagement, sales pitch effectiveness, product knowledge, and overall professionalism. Provide Feedback: Provide constructive feedback to sales agents, highlighting strengths and areas for improvement. Conduct one-on-one coaching sessions with agents to improve sales techniques, customer interaction, and call outcomes. Reporting and Documentation: Document call evaluations and performance trends, tracking metrics such as call quality, conversion rates, and customer satisfaction. Create regular performance reports for sales team managers, highlighting areas for training or improvement. Compliance and Process Improvement Experience: Prior experience in a call center, sales, or quality assurance role preferred. Familiarity with sales processes and understanding of sales goals and KPls. Analytical Skills: Strong attention to detail, with the ability to identify trends, patterns, and areas for improvement in sales calls. Ability to analyze data and create actionable insights for sales teams. Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Problem-Solving: Strong problem-solving skills to identify root causes of performance issues and suggest improvements. Techical Proficiency: Familiarity with call monitoring software, CRM systems, and Microsoft Office Suite (Excel, Word, etc.)

Role and Key responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task force with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals • Key skills and knowledge: • Strong attention to detail. • Self-starter, sense of urgency and works well under pressure. • Demonstrated ability to multi-task and meet timelines of deliverables. • Proficient in Microsoft Office. • Strong communication skills, both written and verbal. Educational qualification: Graduation Location: Bengaluru, Kolkata, Pune and Mumbai Malad Preferred candidate profile: Looking for Immediate joiners or with 30 days of notice period

Role : Minimum of 4 years of experience as a QA preferably in ITES industry handling a transaction Voice process. Exp : 7-11Years Graduation is mandatory UK shifts Two Way Cabs CTC : 11lpa max Kindly whatspp resumes to Bhargavi @ 8096317698 Required Candidate profile Strong knowledge of Evaluation tools & feedback mechanism. Must have knowledge of 7 Quality Tools. Cross cultural understanding and ability to drive work globally. Perks and benefits Attractive Incentives Health Insurance Day Shift

Responsibilities: guidelines while Quality Auditor Job description: The quality auditor is responsible for evaluating and improving the quality and effectiveness of the processes within the organization. This role involves conducting audits, identifying defects, analysing performance metrics, providing actionable feedback, and collaborating with cross-functional teams to resolve issues and customer interactions. Eligibility criteria: Minimum of 2 years of experience as a quality auditor in sales and support Key Abilities: Evaluate customer interactions, identify areas for improvement, and provide actionable feedback to enhance agent effectiveness Experience in analyzing trends, conducting root cause analysis, and collaborating with cross-functional teams to drive continuous quality improvements Thorough knowledge of industry-standard tools & good communication skills Organized, self-motivated, and proactive, with the ability to prioritize tasks Flexible approach and ability to adapt to changing business needs and processes Excellent analytical skills, organization, critical thinking, and problem-solving skills Proficiency with computers, especially MS Office (Specifically Excel), Power BI, and other analytics software Ability to recognize patterns and trends in large data sets and use numerical information to develop business strategies Excellent presentation, research, and verbal and written communication Ability to summarize and explain complex information to others Responsibilities: Assess and monitor both inbound and outbound sales calls, focusing on adherence to company scripts, customer engagement strategies, and sales processes. Evaluate various customer support interactions, including calls, emails, live chats, and other communication methods, to confirm compliance with company policies, procedures, and quality standards. Identify opportunities for improvement in customer interactions by evaluating key performance metrics such as professionalism, tone, problem-solving effectiveness, empathy, and product knowledge. Ensure all interactions meet service quality standards, enhance customer satisfaction, and comply with established quality guidelines while driving efficiencies and maximizing customer value. Provide management with actionable insights on areas needing improvement that directly impact both customer experience and sales results. Work collaboratively with cross-functional teams to implement corrective actions and preventative strategies to improve the overall customer experience and boost sales growth. Track key performance indicators (KPIs) related to sales quality and customer satisfaction over time, providing leadership with insights and identifying areas for improvement. Perform trend analysis on reviews to uncover gaps in customer support processes, sales techniques, and areas for improvement in customer satisfaction, process compliance, and upselling opportunities Take initiative by suggesting strategies and changes that help meet business objectives and drive performance Work with the enablement team and use root cause analysis to suggest required training Demonstrate necessary soft skills in all communication formats/channels and be cognizant & respectful of regional and global interaction nuances Maintain reports and data to provide valuable insights into business performance and individual representative effectiveness Demonstration of measurable streamlining initiatives by using quality methodologies and a thorough understanding of Global Quality Guidelines Positioning the right questions to encourage solution-driven thinking and have an empathetic approach to the learner's abilities and feelings Desired Skills and Competencies: Attention to detail Strong communication skills Analytical & critical thinking Accountability Transparency and integrity Emotional Intelligence Focused

*Manage molding operation & team targets *Oversee molding, tool changes, maintenance & records *Plan schedules for efficiency & minimal downtime *Coordinate with Quality, Maintenance & Production *Resolve issues, cut rejections & improve cycle time Required Candidate profile *Ensure GMP, quality & process compliance *Skilled in leadership, team management & planning *Knowledge of lean methods & quality systems *Familiar with Kaizen, 5S & continuous improvement

Hiring For Quality Analyst - Pune Salary:- 4.5 LPA Experience:- 2 Years experience required as a Quality Analyst In BPO Qualification:- Graduation 6 days working Rotational Shifts Male and Female both can apply Required Candidate profile Interested Candidate Drop your CV - @9988352892 HR-Sonali Rana

• A candidate with a minimum of 4 years of experience in Quality. • Candidate should have worked in Sheetmetal, Heavy Fabrication, Hydraulics, Assembly Process Knowledge, Welding and Machining. • Must have in-depth knowledge of Excavator product knowledge, their components and functionality. • Must have PFMEA execution working knowledge. • Independently execute PFMEA (Process Failure Mode & Effects Analysis) • Strong in GD&T and ability to understand the drawings. • Perform Mistake Proofing techniques and implement effective Root Cause Analysis. • Good Knowledge of Quality Tools such as 5 Why, Fishbone Diagram, 8D and 7QC tools. • Ensure quality planning and problem-solving across new and existing processes. • Must have good working knowledge on 3D models tools like Creo. • Must have SAP tool working knowledge. • Must have good hands-on soft skills knowledge on Microsoft tools like Outlook, power point, excel, word, teams etc. • Good English communication and the ability to handle the project independently with minimal guidance.

Foundever is currently seeking a Call Quality Analyst for their Telecom Process into ISP for Navi Mumbai location. The ideal candidate must have a minimum of one year of experience as Quality Analyst for international process. Join us and be part of our dynamic team! About the Role - Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Well versed with 7 QC Tools, Fishbone pareto Analysis, Quality Tools. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Responsibilities - Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Well versed with 7 QC Tools, Fishbone analyses, pareto Analysis, Quality Tools. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Qualifications - HSC/Grad Required Skills Basic PC skills Strong customer service and interpersonal skills Good verbal and written communication skills Research, analytical and problem-solving skills Preferred Skills Knowledge and effective use of quality management processes and tools Ability to work well independently or within a team Shift Window : 24 x 7 Week offs : Any 2 days in a week work location Airoli

Job Title: Quality Analyst BPO Location:Sector - 18 Gurgaon CTC: 3.2 LPA Working Days: 6 Days a Week Reporting To: Quality Manager / Process Manager Key Responsibilities: Audit customer interactions (calls, chats, emails). Conduct call calibrations with internal and client teams. Use 7 QC tools for root cause analysis and quality improvements. Identify TNI (Training Needs Identification) and support training interventions. Provide feedback to agents and maintain quality dashboards. Requirements: 1 years of QA experience in BPO. Strong in QC tools, call audit methods, and Excel reporting. Excellent communication and analytical skills. Graduate in any stream; interested candidate whats app and call me on 9311240715 (prefered immediate joiner )

Role : Minimum of 4 years of experience as a QA preferably in ITES industry handling a transaction Voice process. Must be a Graduate. UK shifts. CTC : 11lpa max Please whatspp resumes to Ayesha @7989178395 Required Candidate profile Strong knowledge of Evaluation tools & feedback mechanism. Must have knowledge of 7 Quality Tools. Cross cultural understanding and ability to drive work globally. Perks and benefits Attractive Incentives Health Insurance Day Shift

Professional experience, skills, knowledge, and special expertise required: Key Performance Indicators (KPIs): • Ensure Quality score achievement (90% or as per defined process standards / SLA requirements). • Improvement in customer satisfaction scores (CSAT). • Reduction in quality-related escalations. • Agent performance improvement post-feedback sessions. • Timely and accurate reporting and analysis of quality metrics. Experience: • 3+ years of experience in a voice contact center environment, with at least 1 year in a mid-leadership or quality management role. • Proven track record in driving quality improvements and enhancing customer experience in a contact center setting. Skills & Competencies: • Strong leadership and team management skills. • Excellent analytical, problem-solving, and decision-making abilities. • Strong communication skills, with the ability to present complex data and insights clearly. • Proficiency in call center management tools and quality monitoring software. • Expertise in quality metrics (CSAT, AHT, FCR, etc.). • Ability to handle pressure, meet tight deadlines, and manage multiple priorities.

Responsibilities: * Conduct call audits using QC tools * Provide feedback on quality performance * Monitor calls for compliance with standards * Ensure high call quality through analysis and checks *Arranging training as per required Assistive technologies

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Total 5 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

- Collaborate with developers on test planning/execution. - Ensure software quality via testing/analysis, and monitor quality metrics. - Fintech/neobanking experience preferred. - 3-month contract with potential for full-time conversion.

Quality Analyst- Service Desk Skills - Service Desk, International Voice experience, Technical support Min 2 Years of exp Immediate Joiners - 30 days(max) Location- Pune 24/7 US Shifts Contact- divyam@genesishrs.com | 890534433

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Kolkata International Voice Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com