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5.0 - 9.0 years
0 Lacs
haryana
On-site
As a candidate for this position, you will be responsible for handling market feedback and warranty issues related to electrical switches and lockset systems. This will involve conducting extensive vendor visits for process verification, root-cause analysis of typical cases, and 3G visits at dealer/customer locations to identify usage patterns for troubleshooting purposes. You will also need to coordinate with multiple product owners and process partners to ensure faster analysis and execution of quality improvements based on market feedback, utilize the FTA approach for solving complex market issues, and conduct competitor process/design benchmarking. Additionally, diagnosing and resolving ...
Posted 1 month ago
4.0 - 8.0 years
0 Lacs
noida, uttar pradesh
On-site
Magnon Group has an exciting opportunity for design quality control professionals to work for a leading global healthcare brand as they establish a Creative Lab in India to support their digital experience business worldwide. This unified team will drive global demand generation with dedicated content, design, video, mar-tech, and research expertise. As a strategic partner, we are seeking a Quality Specialist to collaborate closely with the marketing team, including designers and other key stakeholders. In this role, you will be responsible for reviewing and ensuring the delivery of high-quality creatives and digital assets. Your expertise will help maintain excellence and consistency across...
Posted 1 month ago
2.0 - 4.0 years
3 - 3 Lacs
Noida, Ghaziabad, Delhi / NCR
Work from Office
Role Overview We are seeking a full-time, on-site Quality Analyst to monitor calls. Key Responsibilities: Strong proficiency in both written and spoken English. Ability to monitor calls. Provide feedback and coaching to agents for performance improvement. Offer clear guidance to associates to enhance their performance. Ensure awareness of quality and agent behavior standards. Ability to work in a 24/7 shift environment. Excellent team player with the ability to influence and manage change. Focused on meeting targets. Location: This position is based in Noida (Sector 62). Additional Requirements: Proficiency in MS Office/MS Excel. Key Responsibilities: Auditing for accuracy in work orders and...
Posted 1 month ago
1.0 - 6.0 years
2 - 7 Lacs
Madurai, Chennai, Coimbatore
Work from Office
- Documentation of analysis, maintaining the raw data of observation & entries of required data into system. - Reporting on status of quality and raising appropriate defects. - Produce standard test scripts. Required Candidate profile - Excellent knowledge of MS Office. - Strong understanding of quality control standards and testing techniques.
Posted 1 month ago
4.0 - 6.0 years
5 - 9 Lacs
Gurugram
Work from Office
Job Title: Assistant Manager - Quality Job Designation Assistant Manager - Quality Vertical: Travel Location: Gurugram Salary Range : Position Type : Permanent HR Contact: Panelist : Sugandha Kamra, Deepak Sharma A. Pre-requisite for the role Essential Qualification and Work Experience: Soft Skills : Excellent analytical, communication, and interpersonal skill Strong leadership and team management skills Technical Skills: Strong knowledge of travel industry standards, regulations, and best practices. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (Word, Excel, PowerPoint) Attentio...
Posted 1 month ago
3.0 - 10.0 years
10 - 14 Lacs
Gurugram
Work from Office
a) Key responsibilities: Research, Design & Development of Suspension Frame, Arm, Torsion Beam/Banjo-type Rr axle, Shock Absorbers, Coil Springs, Sus bushings. Conceptualize parts, create working model, check feasibility concerning manufacturability, and assembly. Engage with the CAE team to take countermeasures, confirm testing performance. Estimate cost and weight at the part and sub-system levels & BOM handling. Conduct design reviews and solve problems through QC Tools Collaboration with business partners for parts development. Work on advanced engg. projects (light weight/alternate materials etc.) b) Competencies: (i) Functional : -Good knowledge of vehicle dynamics, Sheet Metal & Rubbe...
Posted 1 month ago
1.0 - 6.0 years
2 - 4 Lacs
Mohali
Work from Office
Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, ...
Posted 1 month ago
4.0 - 7.0 years
6 - 9 Lacs
Gurugram
Work from Office
What you will do Independently processing results of PFA assessments. Initiate, organize and coordinate global containment actions Ensure that data is documented for the different sites. Together with the PFA specialist create a communication to affected parties. Provide necessary information to regulatory compliance team for reporting. Presenting PFA/commercial hold relevant processes and cases during audits Preparing weekly, monthly and quarterly Commercial Hold relevant statistics Performing training of colleagues and managers by procedural changes What you need Required Skills: B. Tech / M.Tech Mechanical, Biotechnology with hands on experience of working on PFAs, and Commercial Holds. H...
Posted 1 month ago
2.0 - 7.0 years
2 - 5 Lacs
Kochi
Work from Office
Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...
Posted 1 month ago
7.0 - 12.0 years
8 - 10 Lacs
Hyderabad, Navi Mumbai
Work from Office
Qualifications / Eligibility : Graduate in any discipline US Healthcare background with Experience into Revenue Cycle Management preferred with expertise in at least two functions (AR, Eligibility and Benefits Verification, Authorization, Payment Postings, Billing) Trained / Certified Lean Six Sigma Green Belt / Black Belt Minimum 2 years in the team management role Working knowledge of 7 QC tools and FMEA / Risk assessment Roles and Responsibilities: Manage a team of 15-18 Quality Experts Enable business to deliver high quality and faster outcomes and maintain the quality SLAs Adhere to quality framework and ensure timely completion of audits, reports and analysis Identify and lead Lead Lea...
Posted 1 month ago
4.0 - 8.0 years
0 Lacs
haryana
On-site
As the Assistant Manager/Deputy Manager for New Model Quality in the Production Engineering department at Manesar/Kharkhoda Plant, your primary responsibility will be to plan and coordinate quality improvement activities and skill development. You will be required to understand and address concern areas reported during trial stages by identifying inspection areas through 3D Scanning techniques such as ATOS/FARO scanners. Regular meetings with PE teams based on 3D Scanning Analysis reports will need to be conducted, along with coordinating with various departments for discussions and issue resolutions through CFT formation. Your role will also involve tracking accuracy and quality issues duri...
Posted 1 month ago
2.0 - 6.0 years
5 - 6 Lacs
Hyderabad
Work from Office
Hiring for a Quality Analyst (technical Voice support) Skills - Hands-on exp in windows troubleshooting Minimum 2 years exp as a QA CTC - Up to 6LPA Location - Hyderabad Graduates only US Shifts Immediate joiners DM - 8905344933 (Divyam)
Posted 1 month ago
1.0 - 5.0 years
2 - 4 Lacs
Pune
Work from Office
A. Position Summary: Complete the daily audit / sampling counts Identify the gaps areas in the audit and report it to the Quality Lead and above Observe the trend of the errors for the process and suggest the improvement plan Conduct regular feedback sessions to BQAs Essential Qualification and Work Experience: 1. Graduate / Diploma Holder 2. Knowledge on Mortgage insurance is a must as they should start QC with minimal training Technical/Soft Skills: 3. Excellent knowledge on analyzing the data and arrive at the RCA, use of quality tools etc. 4. Good Verbal and written communication, and must be able to communicate with clients through calls and emails 5. Computer skills Windows OS, MS offi...
Posted 1 month ago
0.0 - 1.0 years
0 Lacs
Bengaluru
Work from Office
Responsibilities: * Execute manual tests according to test plans. * Document defects and track resolutions. * Collaborate with development team on QA activities. * Ensure software meets quality standards through testing. Provident fund Health insurance
Posted 1 month ago
1.0 - 6.0 years
2 - 4 Lacs
Gurugram
Work from Office
Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, ...
Posted 1 month ago
5.0 - 11.0 years
3 - 6 Lacs
Igatpuri
Work from Office
Knowledge of Analytical QC Tools, ISO,Kaizens,VSM,QC Story,MFMEA,CBM ,TBM and Root Cause Analysis Troubleshooting of Mechanical power Presses,EOT cranes Knowledge and Skill to repair Hydraulic and Pneumatic Systems on Presses Checking and Correcting Parallelism and Perpendicularity of Presses Monitoring Statutory,Regulatory and Legal Requirements PMUptime, MTTR and MTBF of Tryout and Spotting Presses PM Uptime,MTTR and MTBF of CNC Machines PM and Uptime of Utilities like Overhead Cranes,DG Sets, Compressors,Forklifts Planning, Controlling and Monitoring spares Implementation of TPM PM Pillar Activities Preferred Industries Engine Engineering Automobile Education Qualification Bachelor of Eng...
Posted 1 month ago
2.0 - 7.0 years
4 - 6 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Role- Quality Analyst ( Service Desk ) Location- Hyderabad, Pune, Bangalore Experience- min 2 years WFO| US Shift Skills- Service Desk, Quality analyst, Troubleshooting, International Voice support Contact - 9214334811
Posted 1 month ago
8.0 - 13.0 years
5 - 8 Lacs
Pune
Work from Office
Role & responsibilities Position Sr. Exe. / AM- Quality (QMS* Industry automotive *Email jobpune2025@gmail.com * *Location Pune chakan Bhamboli* *Contact -9356395439* *Experience* - 5 to 8 yr. *Qualification* BE / Diploma *CTC- 6-8 LPA* Job Profile – 1. Knowledge of Quality Standards, 2. Internal and external audit planning, execution, and reporting 3. Ability to perform risk assessments. 4. Knowledge of preventive and corrective action processes 5. *Six Sigma, Lean, Kaizen, 5S, PDCA* , root cause analysis 6. Mastery of document management systems 7. Knowledge of change control procedures.
Posted 1 month ago
2.0 - 7.0 years
5 - 6 Lacs
Noida, Gurugram
Work from Office
Job Title: Training and Quality Specialist Department: Sales B2C Location: Noida and Gurgaon Reports To: Training Manager Job Type: Full-Time Position Summary: We are looking for a detail-oriented and proactive Training and Quality Specialist to support our Sales B2C department. This role is responsible for conducting quality audits of sales interactions and assisting with the delivery of training programs to improve overall sales effectiveness and customer experience. Key Responsibilities Quality Assurance & Audits Conduct regular audits of sales calls, emails, and other customer interactions to ensure compliance with company standards, sales processes, and customer service expectations. Ev...
Posted 1 month ago
3.0 - 8.0 years
5 - 6 Lacs
Mumbai
Work from Office
A Quality Assurance professional ensures services and products meet established quality standards.They monitor interactions, identify areas for improvement, and collaborate with teams to enhance overall service delivery and customer satisfaction.
Posted 1 month ago
2.0 - 3.0 years
5 - 5 Lacs
Mohali
Work from Office
Role & responsibilities Monitor & ensure process quality & compliance Experience in a International Blended process (BPO) Excellent communication & problem-solving abilities At least 1.2 Years Documented Experience as QA Immediate Joiners Preferred
Posted 1 month ago
3.0 - 8.0 years
8 - 11 Lacs
Pune
Work from Office
Conduct quality audits of underwritten mortgage files to ensure adherence to US mortgage guidelines and client-specific policies. Work closely with underwriters and operations teams to provide feedback, drive accuracy, and improve process quality.
Posted 1 month ago
2.0 - 7.0 years
2 - 3 Lacs
Navi Mumbai
Work from Office
Role & responsibilities: The primary task of the Quality Analyst is call monitoring and providing actionable insight To gather information to help improve agent performance in the call center QA have an evaluation form that will be used to capture the information Implement scripts, record actual results and identify defects Suggest creative and active solutions for problem Assist in identifying & reporting of defects and propose resolution Identify training needs and take action to improve performance Prepare, review and present input to quality analysis test cases Identify and bridge gaps, Assess agent performance Ensure call audit targets are met successfully covering the entire team (allo...
Posted 1 month ago
6.0 - 11.0 years
4 - 6 Lacs
Kolkata, Lucknow, Delhi / NCR
Work from Office
Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Call or Whatspp cv Neha 82872 67407 Required Candidate profile WFO-Lucknow not Delhi/NCR or kol Apply those who can relocate in Lucknow
Posted 1 month ago
9.0 - 12.0 years
12 - 17 Lacs
Hyderabad
Work from Office
Experience: Minimum 1 year on paper experience required as Quality Manager International BPO - Voice process experience is mandatory Experience in a sales process will be added advantage.
Posted 1 month ago
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