790 Qc Tools Jobs - Page 6

Designation - Quality Analyst/ Sr. Quality Analyst Job location- Chennai /Kochi/Mumbai Salary Range - 3LPA - 5LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microso...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Mi...

Requirements:- Must have knowledge of Auditing Calls. Must know about 7QC tools Must be working as Quality Analyst for atleast 1 Year. Hiring for Malayalam and English Language 6 days working and 1 rotational off Shift timings: 10 AM to 7PM. Office Address:- Sector 44, Gurugram.

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

Job Opening: Quality Analyst & Trainer Location: Lucknow (Work from Office) Salary: 20,000 - 26,000 per month About the Role Are you a seasoned professional in the BPO sector looking for a dual role that challenges you in both Quality Assurance and Training ? We're hiring a Quality Analyst & Trainer to help us maintain high service standards, ensure compliance, and drive process excellence. What You'll Bring? Qualifications & Experience: Education: Any Bachelor's Degree. Experience: 6+ months of experience in the BPO (Customer Service) industry, specifically with a focus on: Compliance and Data Analysis (Quality Assurance) Training and Development (Process Training). Key Skills: Process Expe...

Responsibilities: Assembly Line Quality Control Monitor and ensure quality during each stage of the assembly process. Identify and contain non-conforming products immediately to avoid downstream issues. Ensure adherence to work instructions, SOPs, and control plans at the line. Final Quality Inspection Supervise final product audits before dispatch. Ensure compliance with customer specifications, drawings, and internal standards. Maintain traceability and documentation of inspection records. Problem Solving & RCA Conduct root cause analysis (RCA) of in-line and final inspection defects. Implement corrective and preventive actions (CAPA) to avoid recurrence. Use quality tools such as 5 Whys, ...

Job Title: International Call Quality Analyst Location: Gurgaon, Sector 59 Job Type: Full-Time Shift Timings: US Shift (Night Shift) Working Days: 5 Days Working (Rotational Week Offs) Joiner Requirement: Immediate Joiners Preferred Looking for a detail-oriented and experienced International Call Quality Analyst(Banking experience preferred) to join our dynamic team in Gurgaon, Sector 59 . The ideal candidate should have a minimum of 1 year of experience in an international banking voice process , and must be comfortable working in US shift timings with rotational working days . Key Responsibilities: Monitor and evaluate inbound and outbound calls for quality assurance and compliance with pr...

Role Overview: As a Quality Analyst in the Banking/Fintech Process, your primary responsibility will be to monitor and evaluate customer interactions to ensure compliance with quality standards. You will play a crucial role in implementing and utilizing QC tools to analyze trends, identify gaps, and enhance service quality. Your expertise in CSAT, NPS, PSP, DMAIC, and other quality frameworks will be essential in driving improvements in customer satisfaction and process efficiency. Additionally, providing regular quality feedback, coaching, and training to enhance agent performance, as well as conducting root cause analysis and process audits for continuous improvement, will be part of your ...

As a Senior Quality Engineer at SFO Technologies located in Kochi, your primary responsibility will be to oversee and manage quality engineering tasks. You will ensure that quality control processes are followed and implement quality assurance protocols. Your role will involve independently managing all QA related functions of a Relay Manufacturing Plant. Your focus will be on understanding and communicating customer expectations throughout the organization, implementing a Continuous Improvement culture, and effectively implementing Quality Management Systems (QMS). Key Responsibilities: - Assist HOQ in all Total Quality related activities - Implement SPC Practices - Initiate SCAR/Process an...

As a Lead E&E Proprietary Parts at Hero Motocorp, you will report to the Section Head EV Supplier Evaluation and be a part of the EV Quality team within the Quality Function. Your role includes driving overall Supplier Evaluation & Development for Electrical & Electronics Proprietary Parts, continuous Quality Improvement with Mechanical/Electrical components, New Tool trials, PPAP, etc. for parts like E-Throttle, TCU, BCM, EHL, DC-DC Convertor, Switches, Lighting, Wiring Harness, etc. You will also manage supplier-related actions related to NPD parts, study new designs, identify CTQ, and ensure cascading at the supplier. Additionally, you will be responsible for technology development, produ...

Candidates should be BPO Industry into Customer Service and have Excellent Communication Should be well versed with the Quality concepts like QC Tools, CSAT, NPS, PSP etc. on paper Assistant Quality Manager with reputed BPO - 1+ years of Experience Required Candidate profile Tamil language Mandatory Strong communication, interpersonal, and analytical skills Ability to manage competing priorities and multitask effectively Monitoring quality checks and handling escalations

Key responsibilities include: 1.Identifying key problem areas in different regions and helping them in resolutions. 2. To ensure 100% execution of the SOPs in the region by sharing compliance or by calling stores. 3. Coordinating with Store managers, Area Managers for implementing the correct SOPs within the timeline. 4. Connect with various departments to ensure smooth store operations. 5. Conduct internal audits in the stores and report discrepancies if found. Requirements: 1.Working knowledge of MS Office 2. Data analytics skills- beginner level 3. Performance rating of 3 & above 4. Good verbal communication skills required.

Job Title: Quality Analyst Location: Gurugram Job Type: Full Time Department: [e.g., Quality Assurance, Operations, IT] Reports To: [QA Manager / Team Lead] Job Summary: We are seeking a detail-oriented and analytical Quality Analyst to ensure the delivery of high-quality products/services by evaluating processes, identifying issues, and recommending improvements. The ideal candidate will have a strong understanding of quality assurance methodologies and a commitment to excellence. Key Responsibilities: Develop and execute test plans, test cases, and test scripts to ensure product quality. Monitor and evaluate system performance and compliance with standards. Conduct root cause analysis and ...

Role: Quality Analyst / Process Trainer – BPO Location: Mumbai Experience: Minimum 1 year (on paper) Qualification: Graduation (any stream) Shift: Rotational / Day shift (based on process) Salary: Competitive + Incentives

We are seeking a highly skilled and detail-oriented Quality Analyst (QA) with prior experience in BPO Voice processes and strong knowledge of the Website Selling Process. The QA will be responsible for monitoring, evaluating, and improving the quality of calls to ensure compliance with process guidelines, enhance customer experience, and drive business results.Key Responsibilities:Monitor and evaluate inbound and outbound voice calls of telesales/website selling process.Assess call quality against defined parameters such as sales pitch, process adherence, customer handling, objection management, and closure techniques.Identify gaps in communication, process compliance, and sales techniques, ...

Quality analyst International BPO Rotational Shifts 5 days working

For any queries Call on -9354498578 or mail resume on- AP00841743@TechMahindra.com Job description Preferred Competencies Conduct Transaction Quality Audits Conduct Transaction Data Analysis & Error Analysis Provide Transaction Quality Metrics Provide Feedbacks and suggestions for improvement Publish Dashboards at defined intervals Drive Quality Initiatives Provide data inputs to internal stakeholders Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, availability and Integrity of Data Summarizing of chats based on inputs provided Participate/lead in client/internal calibration sessions Candidates with prior QA Experience in chat handling process would b...

Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and policies. Monitor calls to identify areas of improvement and provide feedback to agents. Participate in call calibration sessions to align on quality expectations and best practices. Utilize QC tools such as 7QC, Root Cause Analysis, and Travel Process to drive continuous improvement. Collaborate with team members to resolve issues and implement corrective actions. Desired Candidate Profile 3-5 years of experience in a similar role within the BPO industry. Strong understanding of call monitoring, call audit, call calibration, QC tools, root cause analysis, quality assurance principles. Excellent co...

Position: Quality Analyst Location: Noida (Sector 63) Department: Quality Team Overview: The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall efficiency and effectiveness. Quality Monitoring & Evaluation: Assess and analyse customer interactions, transactions, and operational processes. Perform audits and provide feedback to ensure adherence to quality standards. Develop and maintain quality scorecards to track performance. Process Improvement & Compliance: Identify gaps in ...

Must have experience in QC in building material industry. Lead quality control processes Ensure compliance with ISO standards. Conduct regular inspections at suppliers' facilities. email: etalenthire@ gmail.com satish: 88O 2749743

looking Bilingual ( Spanish & English ) Quality Analyst Immediate joiner preferred !!! Location - Kirti Nagar, Delhi Candidate must have at least 1 year in US Travel process Salary upto 50 k Night /Rotational shift Call Pooja @9354007679 Required Candidate profile Excellent comms skills English/Spanish

Role & responsibilities Job Title: Quality Analyst Voice Process (Insurance Domain) Location: AURUM Proptek Building , MBP , Mahape , Ghansoli , Navi Mumbai Job Type: Full-time Shift: [Day/Night/Rotational specify as needed] Experience Required: 2–4 years (with at least 1 year in a QA role) Domain: Insurance (Life, Health, or General) Reporting To: Quality Manager / Operations Manager Job Summary: We are looking for a detail-oriented and process-driven Quality Analyst (QA) to support our voice-based insurance operations . The QA will be responsible for monitoring and evaluating calls to ensure service delivery meets client expectations, regulatory compliance, and internal quality standards. ...

Opening_ Assistant Manager Quality_ Coimbatore Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Wee...

Responsibilities & Key Deliverables Responsible for outgoing quality of machine shop Cylinder block and Cylinder head Responsible for conducting various audits in machine shop as Product & Process Audit Ensure 100% compliance to Layout inspection audit plan vs actual Responsible for effective implementation of SPC on shop floor Responsible for planning and conducting the MSA for machine shop gauges Responsible for root cause analysis for machine shop rejection/rework Responsible for reduction of COPQ Responsible for the assembly, testing, user plant concerns related to machine shop process, analysis and effective counter measure (ICA and PCA) Involvement in new projects to ensure the quality...

Role & responsibilities You are Responsible for 1. Leadership and People Management - Active participation in formulating the business goals and objectives along with Manager, Working jointly with operation management and breaking down the key business drivers in measurable terms, Maintaining relationship with different functions to make sure, quality initiatives are driven strongly 2. Quality and Continuous Improvement Driving QMS initiatives along with functional teams to formulize robust processes and systems with proper SOPs, WI, Records, Reports, Forms etc. in a standardised manner. To make sure Customer Complaints are reviewed properly through a structured problem solving approach. Ide...