330 Qc Tools Jobs - Page 6

Job Title: Customer Insight Specialist Department: Customer Communications Location: Gurugram WFO 5 Days Job Summary About the Role: We are seeking a Customer Insight Specialist with a robust background in Contact Center Customer Quality and process improvement. The ideal candidate will be responsible for analyzing customer insights, identifying patterns, and driving actionable recommendations that enhance customer satisfaction, reduce friction, and improve overall service delivery. This position is an onsite role based in Gurgaon and requires collaboration with Quality, Customer Service, Product, and Process Excellence teams. Key Responsibilities: Execute Voice of Customer programs, ensuring continuous collection, classification, and reporting of customer feedback across all touchpoints (calls, chats, emails, surveys, reviews). Work with stakeholders to categorize VOC inputs using frameworks such as 7Ps (Product, Price, People, Process, Policy, Promotion, Platform) or business-specific taxonomies. Collaborate with Quality teams to triage complaints and feedback into root causes, linking them with quality metrics and customer pain points. Generate monthly customer insights and detailed reports to highlight top concerns, sentiment trends, and process gaps. Support CX projects by providing data-driven insights that influence process redesigns, training requirements, or product changes. Liaise with NPS, ORM, CSAT, and CES survey owners to correlate feedback with performance metrics. Present findings in review forums, ensuring business leaders are informed and aligned on customer improvement opportunities. Desired Skills and Qualifications: 3 years of experience in Contact Center Quality, VOC analytics, or CX Insights roles. Strong understanding of VOC classification, customer journey mapping, and root cause analysis. Proficiency in Excel, PowerPoint , and basic data visualization tools ( Power BI, Tableau , etc.). Familiarity with tools such as CRM systems, AI GPTs, and feedback tools is advantageous. Excellent communication skills to present findings and influence stakeholders. Highly analytical with attention to detail, ownership mindset, and ability to work cross-functionally. What We Offer: Opportunity to work on high-impact customer experience projects. A collaborative and customer-focused team environment. Clear path for career growth in Customer Experience, Process Excellence, and Insights. Interested candidates pls share your CV with below details on rini.dsouza@groupbayport.com Overall Exp- Relevant exp in customer insight quality- Do you have experience in NPS, ORM, CSAT, and CES survey- Do you have experience handling Quality check for international call process What is the maximum no. of calls Handled- Overview of roles & responsibilities handled- Current Location- Current CTC- Expected CTC- Notice period- Reason for change-

Real-Time Inspection, Defect Detection & Segregation, Compliance Check Maintain Records, Feedback & Improvement Reporting & more Perks and benefits Transportation,Canteen,Leave Encashment

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Monitor agents to identify errors, deviations & initiate corrective measures. Provide actionable data to various internal support groups as needed. Must have exp in telecom process. .

for any queries call-9354498578 mail resume on-AP00841743@TechMahindra.com Roles and Responsibilities: Handle a team of QAs or QTLs. Ability to map processes, defines process, and execute them. Ability to view the issues end-to-end and develop action plans with tangible deliverables. Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Out of the box thinker to develop tools and processes for best utilization of resources. Strong conflict management skills. Exceptional Client management (internal/external stakeholder) skills. Ability to plan & conduct transactional quality audits, Process Improvements, calibrations. Excellent skills on MS Office /Quality Tools / Data Analysis / Analytical Skills / Reporting / Google Suite, Google Forms, Google Sheet, Google Doc etc The candidate should have excellent problem-solving capabilities and lateral thinking skills. Ensure client quality targets are met & exceeded. Ensure to be aligned and calibrated with client requirements and expectations. Ability to handle pressure and a natural go getter. Head, coach and mentor the quality team. Eye for detail and aggressive in plan execution/implementation. Drive process improvement and other quality tools for process performance measurement and standardization. Front end Quality with the end customer and participate in weekly/Monthly/Quarterly reviews. Six Sigma, Green Belt / Yellow Belt certified with at least 1-2 project lead individually is desirable. Key Deliverables (KRA/Measure): Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis. Reduction of rework and Cost of poor Quality (COPQ). Should be able to handle & achieve the departmental requirements. Have knowledge of different policies and procedures. Maintaining secrecy of data. Excellent English Communication Skills (both spoken and written) Ability to work within challenging environment with tight delivery timelines. Keen to learn and adapt to emerging requirements Applicants Specifications & Qualification: 5+ years of experience, last 2 year should be in Team Handling Role Should be preferably Six Sigma GB Certified Should have worked as Customer Service Associate, QA, QTL/QAM in Customer Service or Back office or Chat Should be Graduate BFSI experience preferred (Invoicing, Debt Collection, General Banking / payment queries, Disputes & Fraud) Knowledge / experience of G-suite, Jira, Slack and Chat platform like Fresh Desk & Fresh Chat

Role & responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Preferred candidate profile: Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines of deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal. Qualification : Graduation -Upto 6.5 LPA -Location: Mumbai, Bengaluru, Kolkata & Pune Interested, Reach out to: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Candidates who want to apply for the role can share their CV's to Email: saumyasirothiya@aesl.in Share your Cv's through whatsapp: 9625972018 Job Title: Quality Analyst Desired Work Experience: - 6-7 Years as a Quality Analyst Educational Qualification: Graduate and Above. Woking Days: 6 Days; Rotational Day Shifts and Rotational Off Work Location: Mayapuri, Delhi Role & responsibilities Implement and ensure Call Quality Audit. Implement relevant measures to achieve desired level of Customer Satisfaction. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.

Key Responsibilities • Supervise quality checks during raw material intake, molding, drying, and firing stages. • Conduct regular testing of bricks as per BIS standards (IS 1077, IS 3495). • Monitor raw material usage for quality consistency. • Identify process deviations and coordinate with production team. • Maintain inspection reports, test results, and defect logs. • Ensure lab equipment is calibrated and functioning. • Assist in root cause analysis and continuous improvement. • Train production workers on quality standards and SOPs. • Ensure safety and environmental compliance. Required Skills • Strong understanding of brick quality standards and BIS/ISO norms • Experience in QC tools and techniques • Analytical thinking and problem-solving skills • Ability to interpret test results and data • Good communication and team collaboration skills

Designs KPIs & KRAs of team. Develop plans to minimize cost & increase productivity. Conduct RCA for challenged metrics. Exp working in international process. Develop quality team in accordance to quality roadmap. Ensure that SLAs in Quality are met. Required Candidate profile Min 6 yrs of exp in Quality. Good comm skills. proficient in MS Office & possess great Analytical skills. Min 2 years’ exp as a Quality AM. Keep trackers, ISO documents & other account files updated.

Responsibilities Monitors all interactions and ensures accuracy of the same with on-time/immediate feedback to the floor Coordinates and facilitates call calibration/training sessions for call center staff Publishes quality trends, feedback and improvement / enhancement reports Conduct quality monitoring and coaching Deal tactfully and courteously with clients Produce Quality reports and dashboards such as TNI, Pareto etc. Drive process improvement and ensure process compliance Contribute to the development of the short and long term goals of the process Ensure quality, NPS and CSAT targets are met at all times Drive first call resolution and quality initiatives in the program Skillset Excellent oral, written and interpersonal communication skills. Exceptional listening and analytical skills. Intermediate level of knowledge in MS-Office. Works accurately and with an eye for details. Sales experience is required either retention or acquisition. Okay with Project-based type of employment Willing to work onsite for a shifting schedule.

Support certification and compliance activities as per ISO 9001:2015, ISO 13485:2016, and ISO 14001:2015 standards. Ensure documentation control, procedure compliance, and systematic archival of quality records. Plan, conduct, and document internal audits and ensure timely closure of Corrective and Preventive Actions (CAPA). Collect departmental KPIs monthly and prepare consolidated Management Review reports. Maintain ISO 14001:2015 EMS compliance and manage hazardous waste documentation and training activities. Ensure regulatory compliance for medical devices in accordance with CDSCO guidelines and maintain audit-ready documentation. Liaise with regulatory bodies during inspections and certifications. Support the implementation of Risk Management processes in line with ISO 14971:2019. Conduct employee training sessions on quality and environmental policies. Utilize quality tools such as Root Cause Analysis, Data Analysis, and CAPA methodologies.

Sr. Exe AM Business Excellence- West: About CMR: CMR Green Technologies Limited formerly known as Century MetalRecycling Limited is Indias largest producer of Aluminium and Zincdie-casting alloys with a combined annual capacity of over approx. 4, 18, 000MT per annum. Since its inception in 2006, it has maintained itsfast-paced growth by leveraging the latest technology and continuousimprovement. CMR, which recycles aluminum scrap to make alloy, has 28-30 percent market share in India and is nearly three timeslarger than its nearest competitor. We are having strong presence at PANIndia level (North, West & South) with 13 manufacturing units, 5000 strongworkforce and supplies to major automotive industry in India includingtier one OEMs like Maruti Suzuki, Honda Cars, Bajaj Auto, Hero MotoCorp andRoyal Enfield Motors. Halol & Other West locations Position: FLO Business Excellence Job Band: - A Designation: Executive/Sr. Executive/AM No. of Posts: 01 Department: Business Excellence Reporting to: Area Head BusinessExcellence Qualification: Essential B.Tech/M.tech Mechanical/Electrical/ Electronics/ Metallurgy/ Industrial Engineering Desired: - Degree/Diploma/Certification Course in Production / Experience: Essential: - 3 or more years of experience inBusiness Excellence / Industrial Engineering/ Process Engineering. Desired: - Experience in process improvement, project management, and data analysis, Lean six sigma, 7 QC tools, CAPA, RCA. Job Profile: Review and analyze identified areasof improvement for preparing recommendations on feasibility and scale of theproject. Coordinate with department headsfor conducting audits in energy consumption / maintenance / safety standards, report findings and consequently scope of improvements. Identify process improvementopportunities out of suggestions received from audit findings, Qualityobservations / audits, kaizens, process improvement teams, user departments, ERP, EHS teams, etc. Propose and evaluate feasibility of implementing bestpractices in functions in line with changing external environment CoreCompetencies: Leanmanufacturing, six sigma, 7QC tools, PLC controlling and automations. Costconsciousness Effectivecommunication Teamwork Knowledgesharing and learning. Planningand organization Executionexcellence Resultsorientation General: Age- 25 -30 Years CTC Approx. 3-6 LPA Approx. CTC not a constraintfor suitable Candidate Candidate should not be a frequent Changer. Notice Period: Joining Period Max 30 Days. Wecan Buy Notice Period if required. Location: Vanod :Survey No. 470 & 471, Village Vinod, Taluka Dasada, District SurendraNagar, Gujarat 382750 Railway Station: Surendranagar (93.5km away) Airport: Sardar Vallabhbhai Patel InternationalAirport (104.1 km away) Halol: 455/P1/P1, Village Kambola, Taluka- Savli, Vadodara, Gujarat, India-391510 NearestRailway station: Champaner Railway Station (11.5km away) VadodaraRailway Station (41.5km away) Airport: Vadodara Airport, Gujarat (36km away)

Key Responsibilities: 1. Inspection of In-House and Inward Materials: Conduct quality inspection of all in-house manufactured parts and materials received from suppliers. Identify any non-conformities and escalate them to the relevant department for corrective action. 2. Inspection at Suppliers End: Visit supplier facilities to perform on-site quality inspections of materials or components before shipment. Coordinate with suppliers for rework or corrective measures in case of quality deviations. 3. Documentation Maintenance: Prepare and maintain inspection reports, test records, material verification records, and quality checklists. Ensure proper filing and availability of documents for audits and traceability. 4. Quality VAT (Verification Acceptance Testing) Before Dispatch: Perform final quality checks (VAT) on machines or products before dispatch to confirm compliance with customer requirements and internal specifications. Ensure packaging and labelling meet quality and safety standards. 5. Raw Material Checking: Inspect raw materials prior to production to verify compliance with required specifications. Record and report any inconsistencies or defects in materials. 6. Gauge Calibration and Report Management: Maintain a calibration schedule for all inspection tools and gauges. Perform or coordinate the calibration process as per defined intervals and maintain calibration certificates and logs. Required Qualifications: Diploma/Degree in Mechanical Engineering, Production, or a related field. 1–3 years of experience in a quality control or inspection role in a manufacturing environment. Knowledge of quality standards (e.g., ISO 9001, 5S, Kaizen, etc.). Familiarity with measuring instruments such as vernier calipers, micrometers, height gauges, etc. Understanding of basic engineering drawings and specifications. Skills & Competencies: Strong attention to detail and accuracy. Good communication and coordination skills. Proficiency in Microsoft Office (Excel, Word, etc.). Knowledge of calibration and basic statistical quality control is an advantage. Willingness to learn and adapt in a dynamic work environment. Open to travel for supplier/vendor inspections

Requirements- * Candidate must have min 2 to 3years experience in Quality analyst role * Candidate should be insurance background * Candidate should have experience in call monitoring/ Auditing, Dip checks and Calibration * Preferred Local Candidate & immediate joiners * should know Kannada language and any other language will be add on for profile Job Location - Lakdikapool (Hyderabad) Walk-in Monday to Friday 9am to 2pm Interview Venue: Shriram Life Insurance SS Central, 4th floor, Above DHL Beside Peshawar Hotel Lakdikapul, Hyderabad

Quality Analyst || Voice Process || International BPO Must have Exp as a QA in to International Voice Must have worked in to International Voice Location - Mumbai , Pune , Bangalore 5 Days Experience working into BPO Domain is a MUST Overall 3+ years in BPO/ Contact Center Only Graduates Excellent Communication Skills Rotational Shift Opportunity to work in a fast-paced, international work environment Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Quality Analyst | International BPO Must have Exp as a Quality Analyst into International Voice (Mandate) Exp Working in to International Voice Process (Mandate) Graduation Mandate Loc - Pune , Mumbai , Bangalore Need Excellent Communication Ready to Work in Rotational Shift and Off 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Error Resolution and Root Cause Analysis - Analyze errors in HR operations, Conduct RCA to determine the underlying causes of errors and propose corrective actions Reporting and Feedback - Provide insights on quality performance, share findings with teams, use dashboards to highlight KPIs like accuracy rates Training and Upskilling - Identify skill gaps in the team and recommend training programs to enhance competency, and culture of continuous learning and improvement Calibration Variance Ensure calibration variance of less than 5% Risk Management - Monitor HR processes for potential risks, and ensure regular checks to maintain regulatory compliance

- Collaborate with developers on test planning/execution. - Ensure software quality via testing/analysis, and monitor quality metrics. - Fintech/neobanking experience preferred. - 3-month contract with potential for full-time conversion.

Role & responsibilities Lead of FQA, OQA and Service spare parts dept work activities FCR Review with Top management and appropriate action plan implementation to reduce the FCR FCR Achievement Roadmap Preparation, Monthly Review of target v/s Actual Status Sales return analysis & prepare monthly SRN report Field Failure Quality Target, Improvement action plan implementation Spare part planning & Filling Ratio achievement through better review system. Performance testing/ELT of the units as per sampling plan. Responsible for corrective measure of field failure and daily monitoring service call Action plan Verification of rejected lot. OQA Management i.e. consumables Inventory management, New manpower training, Field Issues display. Daily FG Vehicle loading inspection and share report on daily basis, FG audit & box rejection day wise count report. Service Bulletin Preparation & submission to Field team for Epidemic cases & Non defective Parts analysis. Ensure necessary actions taken for improvement of worst part To ensure preparation of various audit (internal & external) & document control related to QMS Monthly meetings with Service team to discuss High failure models & forecasted action plan, Through review system action plan implementation. Conducting Quarterly service trainings for service engineers/trainers Co-ordination with Commercial & Sourcing team for Service Spare parts Preferred candidate profile Commercial AC product testing standard, (BIS & BEE) Knowledge of POKA YOKE, KAIZAN, Part & Product Reliability Testing 7 QC Tools, DMAIC, CAPA, Why-Why Analysis, 8D Methodology, Inspection Instrument Handling, Sampling plan standard, ELT, Product reliability. Problem solving approach toward line slippage and assurance in OQA Continuous data analysis & problem solving approach of field quality Problem solving approach toward customer & continual support to service team Strong issue resolving skill, Solution oriented and Work in Team

Strong in MS Office package (Excel, Word, PPT, Teams, Outlook, etc) Strong in implementing SOPs, Do & Don’t’ s, Risk Assessments, Standard Operating Conditions, Critical to Quality (CTQs) guidelines on shop floor Required Candidate profile Good in English & Hindi communication (verbal & writing) Added Advantage – Minitab, Six Sigma, QC Tools, Kaizen, Statistical Process Control, TQM, ISO 9001, 14001, 45001, 50001

Hiring for Quality analyst || Spanish Language || English Language Usa travel industry exp. voice process || Call audit / monitoring and sharing feedback salary negotiable 5 days working both sided cabs Call or whatsapp ramya 08864946771 Required Candidate profile spanish quality exp only travel background immediate joiner

Will be responsible for ensuring quality in P&C Insurance process, specifically in FNOL, FROI & payments. Exp in using QC tools & methodologies, such as Six Sigma, monitor calls, conduct audits, analyze audit findings & implement corrective actions. Required Candidate profile Graduate with exp in FNOL (First Notice of Loss) and FROI (First Report of Injury) processes Within P&C Insurance. Min of 1+ yr of exp in a quality assurance in the P&C insurance process.

Job Summary: We are seeking a highly analytical and experienced Quality Manager to lead the call auditing and quality assurance function within our BPO operations. The ideal candidate will be responsible for designing and implementing quality frameworks, leading quality auditors, ensuring compliance with client expectations, and driving continuous improvement through insightful analytics and performance feedback. Key Responsibilities: Develop and manage QA processes for voice and non-voice customer interactions to ensure adherence to client and internal standards. Oversee a team of quality analysts to monitor, audit, and evaluate agent calls, chats, and emails. Analyze call audits and trends to identify performance gaps and recommend coaching, training, or process changes. Collaborate with operations, training, and client teams to develop action plans for improving customer satisfaction, compliance, and service delivery. Drive implementation of quality improvement initiatives such as call calibration sessions, feedback loops, and scorecard redesigns. Conduct quality calibration sessions with internal teams and clients to ensure scoring consistency and alignment. Track and report key quality metrics (e.g., CSAT, QA Scores, FCR, compliance issues) on a regular basis. Ensure the QA function is compliant with regulatory and contractual standards (e.g., PCI, HIPAA, GDPR, depending on industry). Provide regular performance reviews and coaching to QA analysts, ensuring their continuous development. Develop and maintain documentation including QA policies, SOPs, training materials, and audit templates. Serve as a point of contact for client quality escalations , audits, and reporting.

We are seeking a Senior Engineer - Quality Assurance to join our team. He/She will be responsible for Quality Assurance for Inprocess & Final Inspection Job Role : 1. To assure quality of product manufactured at assly line 2. Continuial Improvement at assly line Key Responsibilities: 1.Responsible for Inprocess & Final Inspection for inhouse manufactured products and documentation of process inspection activities. 2.Responsible & accountable to monitor & reduce rejection level. 3.Responsible for preparation & implementation of Product Control Plan. 4.Responsible & accountable for layout inspection of new part development and timely submission of report to all interested parties & stakeholders. 5.Generating, follow-up & closure of CAPA/8D for NCs and maintaining the related records 6.Responsible for inspection (PDI), quality control and improvement at assly line. 7.Maintain proper documentation and record as per process & IATF requirements. Skill sets/Experience we require: 1. Functional Knoledge of RCA/CAPA, QC Tools, Kaizen 2. Good knowledge of MS-Office 3.Having experience in Assly Line QA 4.Knowledge of IATF system Qualification: Diploma / B.Tech. (Electrical)

Auditing of the process and making improvements Must have experience in the Voice process Six Sigma Certification is a mandate Should have done a successful project in the Green belt Need 7+ years of experience in total HR Deeksha 7697428237 Required Candidate profile Candidate must have experience handling a team of Quality Analysts Candidate must have knowledge of 7 QC Tools Candidate must have experience In Telecom Process.