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3.0 - 5.0 years
4 - 5 Lacs
bengaluru
Work from Office
Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 5 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 5 LPA Sales Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Sales Trainer Is mandatory. CTC Upto 8 LPA. Experience From E- Commerce Process in Call Center BPO is Added Advantage. Also Hiring For Manager For Training & Manager For Quality Roles for Customer Service & Sales with Relevant Experience...
Posted 4 weeks ago
5.0 - 10.0 years
4 - 8 Lacs
pune
Work from Office
Job Description Summary As part of the GE India Multi-modal Manufacturing team, the Assistant Engineer- Quality inspector is responsible for establishing an efficient and continually improving In-process quality systems as per AS 9100 ISO 9001 and internal GE QMS norms. Own & drive key Quality deliverables in the projects including analysis & certifying aviation hardware per internal quality inspection requirements. Job Description Site Overview: Our Multi-modal Manufacturing Facility (MMF) in Pune plays a crucial role in manufacturing key aerospace components, supporting not only Indias defence and commercial sectors but also global aviation supply chains. Our relationships with Indian supp...
Posted 4 weeks ago
5.0 - 8.0 years
8 - 9 Lacs
visakhapatnam
Work from Office
Conduct process documentation as per ISO standards, conduct and review sampling strategy in the process. Conduct root cause analysis for process improvements, conduct MSA as per schedule, Drive and conduct process compliance, Drive and conduct audits, conduct baseline and analyze CTQs, Drive brainwave in the process, Drive open forums/best practice sharing sessions, YB six sigma improvement project to be certified, successfully completed GB DMAIC training and YB test within 12 months of role. Successfully complete ISO training. Working on the product and helping the team members to achieve deadlines. Provided timely reports, provide the daily update to all team members, updates and system en...
Posted 4 weeks ago
2.0 - 5.0 years
4 - 5 Lacs
hyderabad, gurugram, bengaluru
Work from Office
Job Description Section: Job Title: Call Quality Analyst Location: Multiple Locations Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance pr...
Posted 4 weeks ago
4.0 - 7.0 years
3 - 5 Lacs
faridabad
Work from Office
Title: Quality Analyst (Work From Home) Company Name : Rhysley Private Limited Location: Work from Home Working Days : 6 Days (Rotational) Working Time : Rotational 9 Hour Shift (5 pm to 12 pm IST) Job Description (JD): Sales Quality Analyst Role Overview: The Sales QA will be responsible for monitoring, auditing, and evaluating sales calls and communications to ensure adherence to company processes, compliance standards, and quality benchmarks. The role will provide actionable insights, coaching inputs, and reports to improve overall sales performance and conversion rates. Key Responsibilities: Call & SOP Auditing Listen to live and recorded sales calls. Review WhatsApp/email/chat Data for ...
Posted 4 weeks ago
2.0 - 6.0 years
4 - 7 Lacs
manesar
Work from Office
Key Responsibilities: Quality Assurance: Monitor and evaluate inbound and outbound calls, chats, emails to assess agent performance against quality benchmarks. Provide detailed feedback and coaching to agents to enhance customer service and sales effectiveness. Identify trends, root causes, and improvement areas; collaborate with Operations to develop corrective action plans. Maintain and update QA scorecards, checklists, and audit forms. Prepare and present quality reports and insights to stakeholders on a regular basis. Training & Development: Conduct onboarding training for new hires, covering product knowledge, systems, processes, and soft skills. Deliver refresher and upskilling trainin...
Posted 4 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
kolkata
Work from Office
Apply Now Job Title Quality Analyst Job Description FOR KOLKATA Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6 LPA based on experience and perform...
Posted 4 weeks ago
2.0 - 7.0 years
5 - 6 Lacs
hyderabad, pune, bengaluru
Work from Office
Role- Quality Analyst - Service Desk Experience-Min 2 Years in international BPO (Service Desk)| Technical Support Call Monitoring /Audit | QC Tools | RCA Min. 1 Year as Quality Analyst on papers Shift- Night shift CTC- Up 6 LPA Notice- 0-30 Days WFO
Posted 1 month ago
1.0 - 6.0 years
3 - 4 Lacs
mumbai, hyderabad
Work from Office
We Paisabazaar is hiring for Quality Analyst/Sr. Quality Analyst (Call Auditing) profile for Mumbai & Hyderabad. Candidate should have 1 year experience in Call auditing and Call monitoring. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar). You can share your resume also on Brijeshkumar@paisabazaar.com Profile - QA/Sr.QA (Call Audit And Monitoring) Hiring for Two Locations - Mumbai (Malad West) And Hyderabad (Begumpet) Job Description: Auditing and listening the agents calls and Sharing feedback with them Finding the call errors and Fetal calls Strong Communication and Interpersonal Skills (Language preference-Hindi & English) Analytical and problem solvi...
Posted 1 month ago
6.0 - 10.0 years
4 - 8 Lacs
navi mumbai
Work from Office
Oversee analytical quality control operations. Ensure compliance with regulatory requirements. Maintain accuracy in analytical testing and reporting. QC executive - Should have haandled - pH meter, Osmometer, Conductivity meter, & manage samples
Posted 1 month ago
2.0 - 5.0 years
4 - 8 Lacs
chennai
Work from Office
Role Definition Solve challenging engineering problems involving products, systems, and components using advanced simulation techniques and analysis. Responsibilities Collaborate with customers and leadership to scope and execute projects that meet the needs of the business Accountable for delivering timely, high-quality simulation and analysis impacting products/processes and providing clear recommendations to stakeholders Partner with design, manufacturing, supply chain and test to robustly deliver new products and improve validation processes Keep up-to-date on new technologies and drive continuous improvement to established techniques Requires a degree in an accredited Engineering, Mecha...
Posted 1 month ago
3.0 - 8.0 years
3 - 6 Lacs
mumbai
Work from Office
Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 1 month ago
0.0 - 5.0 years
3 - 6 Lacs
bawal
Work from Office
Sr. Exe Asst Mgr.-Business Excellence: CMR Groupis India's largest producer of Aluminium and zinc die-casting alloys. With 13state-of-the-art manufacturing plants across the country, CMR has become thepreferred supplier for many of Indias largest automotive industry leaders.Since its inception in 2006, CMR has consistently outpaced competition byfocusing on delivering superior value to its stakeholders. This value is drivenby a strong commitment to technical advancements, quality enhancement, sustainability, and people-centric practices. We believe in an " EmployeeFirst " philosophy, ensuring that our people are at the core ofour success. Our dedication to fostering an enriching work environ...
Posted 1 month ago
3.0 - 7.0 years
6 - 11 Lacs
chennai, bengaluru
Work from Office
Solve challenging engineering problems involving products, systems, and components using advanced simulation techniques and analysis. Responsibilities Collaborate with customers and leadership to scope and execute projects that meet the needs of the business Accountable for delivering timely, high-quality simulation and analysis impacting products/processes and providing clear recommendations to stakeholders Partner with design, manufacturing, supply chain and test to robustly deliver new products and improve validation processes Keep up-to-date on new technologies and drive continuous improvement to established techniques Requires a degree in an accredited Engineering, Mechanical Engineerin...
Posted 1 month ago
3.0 - 8.0 years
3 - 6 Lacs
bengaluru
Work from Office
Min 3 years exp in BPO Min 1 year as QA Exp into Ecommerce account will be added advantage Knowledge of TNA/ TNI/BQ management /Quartile management /Call Quality Analysis /Performance improvement 6 days working CTC upto 5 LPA call Darshika 9625360104
Posted 1 month ago
1.0 - 3.0 years
1 - 2 Lacs
thane
Work from Office
Minimum 2 years experience as QA with a domestic BPO. Experience in Insurance Process is a must. Key Responsibilities Listen to customer interactions (calls, emails, chats), review data, and assess agent performance
Posted 1 month ago
7.0 - 10.0 years
0 - 3 Lacs
bengaluru
Work from Office
About the Role We are seeking a highly competent and results-driven Quality Lead with proven expertise in automotive quality management and continuous improvement initiatives. This role requires a leader who can identify gaps, streamline processes, drive efficiency, and uphold world-class quality standards. The ideal candidate will have a strong background in process optimization, root cause analysis, and cross-functional collaboration to ensure consistent delivery of high-quality products and services. Key Responsibilities Lead and oversee quality assurance processes across automotive projects, ensuring compliance with customer requirements, industry standards, and regulatory frameworks (IA...
Posted 1 month ago
10.0 - 15.0 years
15 - 25 Lacs
manesar
Work from Office
Role & responsibilities Must have excellent exposure of handling Customer issues and interacted with customers in day-to-day activities Must have exposure to handle end to end NPD projects Must have exposure to Lead the internal quality audit for system adherence report to management the results and follow up on the corrective actions. Quality Tools implementation like 5S, Quality Circle, Suggestion Scheme, One-piece flow, Kaizen, OEE and VA-VE projects. Knowledge of - 7QC Tools, PDCA, G8D, APQP, PPAP, SPC, MSA Implement best practices, systems and process across CCR operations. Working to collect Warranty, Scrap & re-work data & analysis them for improvement & cost reduction Monthly CTQ par...
Posted 1 month ago
10.0 - 15.0 years
15 - 25 Lacs
manesar
Work from Office
Role & responsibilities Must have excellent exposure of handling Customer issues and interacted with customers in day-to-day activities Must have handled QMS & Audits MR function. Must have exposure to handle end to end NPD projects Must have exposure to Lead the internal quality audit for system adherence report to management the results and follow up on the corrective actions. Managed in house QA activity and reduce customer Quality Complaints. Quality Tools implementation like 5S, Quality Circle, Suggestion Scheme, One-piece flow, Kaizen, OEE and VA-VE projects. Knowledge of - 7QC Tools, PDCA, G8D, APQP, PPAP, SPC, MSA Implement best practices, systems and process across CCR operations. W...
Posted 1 month ago
1.0 - 6.0 years
2 - 3 Lacs
jaipur
Work from Office
Role & responsibilities The QA will monitor inbound and outbound call and emails responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. • Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them. • Uses quality monitoring data management system to compile and track performance at team and individual level. • Participates in customer and client listening programs to identify customer needs and expectations. • Provides actionable data to various internal support groups as needed. • Coordinates and facilitates call calibration sessions for call cent...
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
haryana
On-site
As an Electrical Switches and Lockset System Specialist, your primary responsibility will involve handling market feedback and warranty issues related to electrical switches and lockset systems. This will require you to conduct extensive vendor visits for process verification, root-cause analysis of typical cases, and 3G visits at dealer/customer locations to identify usage patterns for troubleshooting purposes. You will also be coordinating with multiple product owners and process partners to ensure faster analysis and execution of quality improvements based on market feedback, employing FTA approach for solving complex market issues, and benchmarking competitor processes/designs. To excel ...
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
gujarat
On-site
You will be responsible for technology development, implementation, Innovation/R&D, efficiency & yield improvement for Solar Cell for Cluster of Wet Chemistry or Thermal/LDSE/LCO or Metallization. Your main duties will include overall implementation of process management in the cluster, technical evaluation of potential raw materials & vendors, training & developing technical teams, preparing SOPs, Control Plan/WI/CS/SPC for the cluster, analyzing rejections & suggesting improvement actions, ensuring continuous improvement in cell efficiency, yield, throughput & driving cost reduction projects, complying with external and internal auditory standards, controlling non-conforming productions, s...
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
As a Mechanical/Automobile Engineer from a reputed institution, you will be responsible for handling market feedback and warranty issues related to engine components, with a focus on Fuel / CNG components. Your role will involve fast analysis and implementation of quality improvement projects based on market feedback. You are expected to demonstrate strong analytical skills and a logical approach to problem-solving, including utilizing Failure Mode Effect Analysis (FTA) for addressing complex market issues. Additionally, you will be required to conduct failure re-appearance simulations and child part level analysis. To excel in this role, you should possess a deep understanding of production...
Posted 1 month ago
1.0 - 5.0 years
0 - 0 Lacs
jaipur
On-site
Position Overview We are seeking a dedicated and skilled Organic Chemist to join our dynamic team in Jaipur. This full-time position offers an exciting opportunity to contribute to innovative projects in the field of organic chemistry. The ideal candidate will possess a strong foundation in organic chemistry principles and methodologies, along with practical experience in quality assurance and testing. If you are passionate about advancing your career in a collaborative environment, we encourage you to apply. Key Responsibilities Conduct research and experiments in organic chemistry to develop new products and processes. Perform quality assurance (QA) analysis and testing to ensure complianc...
Posted 1 month ago
5.0 - 10.0 years
0 Lacs
sonipat, haryana
On-site
As a Quality Manager, your key responsibilities will include establishing, implementing, and maintaining the ISO 9001:2015 Quality Management System (QMS) along with related documentation. You will be tasked with planning and conducting internal audits, as well as facilitating external audits, while monitoring and reviewing quality objectives and targets on a regular basis. Ensuring systematic inspection and testing of incoming materials, in-process production, and finished goods will be crucial. It will be your responsibility to address non-conformance issues promptly, initiating necessary corrective actions. Identifying process gaps, leading improvement initiatives, and implementing qualit...
Posted 1 month ago
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