330 Qc Tools Jobs - Page 5

Job Role -Responsible for manufacturing in-house engine components (Crank Shaft & Cam Shaft) within specified quality standards. Will be responsible to meet organizational targets in terms of safety, productivity, quality and cost in a mass production setup. Job Responsibilities 1. Meeting daily production targets as per production plan within specified quality parameters & under safe working environment. 2. Proactive in continuous improvements in line for achieving high efficiency targets with zero-defect quality. 3. Coordinate with Maintenance for elimination of breakdowns through continuous improvements. 4. Upkeep of Jigs, Fixtures, Centers, Chucks, Cutting tools, Grinding Wheels and Gauges. 5. Ensure smooth relation with peers and subordinates. 6. Performing ISO related activities. Competencies / Skills 1. He should have hands-on experience of CNC HMC, VMC, Turning, CNC Grinding machines, Milling machins, Pin milling operations,Grinding machines.Dynamic balancing machine, 2. He should have hands-on knowledge of CNC programing of HMC & VMC. 3. He should have hands-on knowledge of working & repairs of Jigs, Fixtures, Centers, Chucks, Cutting tools, Grinding Wheels and Gauges. 4. He should have hands-on knowledge of chuck functioning/repair/ correction, tool change, tool setting, machine accuracy setting, alignment setting & component accuracy setting. 5. He should have knowledge of model change in machines. 6. He should have knowledge of Kaizen, Poka Yoke, QC tools, SQC. 7. He should have knowledge of machine maintenance & process maintenance. 8. He should be able to take countermeasures for process & maintenance breakdowns. 9. He should have working knowledge of ISO (Quality &Safety) . 10. He should have good soft skill, shop floor management skills. He should have experience of handling a team at shop floor. 11. Analytical thinking & Strong execution orientation and problem-solving approach. Behavioral: Objectivity, Initiator, Good communication skills, Achievement orientation, Team player, Networking skills

Ensure quality of incoming materials and products throughout the production realization process as per defined Quality Assurance plan. Conduct root cause analysis and drive corrective actions. Create and maintain a culture of zero defect quality in the supply chain and organization. Ensure zero defect products by using proactive quality tools (7 qc tools, 8D). Identify defects or Deviation from standard and work with the production team to resolve them. Perform In-process & Final inspection as per drawing. Maintain 1S & 2S in the workplace. Follow safety instructions & Procedures. Perform first piece approval ( FPA ). Ensure transparency of quality deliverables to customers. Awareness of Instruments & Gauges. ( Vernier Calliper, Micrometer, & DFT Meter ) Knowledge of drawing reading, Quality assurance plan & Work instructions. Computer skills.( Google drive, MS Word & PPT ).

Key Requirements: Location: Bangalore Should have worked in International BPO (no domestic) Flexible for US shift Lean Six Sigma Green Belt certified, Should have worked on DMAIC projects, minimum 6 years of transactional quality experience, experience on minitab is an added advantage Knowledge of 7 QC tools and statistical tools Handled a good span of control, should have worked at manager level for at least 2-3 years. Job Description: Mandatory requirement: Should have transactional quality experience Should be able to use quality tools and should have analytical bent of mind Six sigma green belt certification Experience in retail sector will be an added advantage Should have worked on at least 4 - 5 projects Client Interaction Should be comfortable to work in rotational shift BPO sector experience Job Responsibilities 1. Client interactions 2. Manage and develop improvement plans in liaison with other department(s) 3. Effective resource utilization 4. Meeting & exceeding defined KPIs 5. Able to motivate team members. 6. Manage Operations Quality Team a. Effective resource utilization b. Meeting & exceeding defined KPIs c. Able to motivate team members d. Initiate KPI projects 7. Assures effective process and policy mechanisms are in place 8. Develops and assures compliance with the Service Level Agreements between internal and external customers 9. Assures confidentiality and integrity of data 10. Assures implementation of compliance with the Information Technology Standards (System checks, whitelist) 11. To oversee risk management activities across the Program 12. Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness. 13. Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit. 14. Ensure audits like contractual, compliance (BGC, access management) are conducted. Also assessments with various departments Minimum requirements (Education Qualification & Work Experience) Education Qualification : Graduate & above (Any Discipline) Certification / Trainings if any: Green belt certified

Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Role - Supervisor Quality /Quality Team Leader Leading BPO in Bangalore International Voice Process 5 Days Working Worked on 7QC tools MUST HAVE EXPERIENCE IN INTERNATIONAL VOICE PROCESS MUST BE QTL on PAPERS WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- Require minimum 1year Experience as a Quality Lead with overall 5+yrs experience Experience handling a team of Quality Analyst Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is looking for Quality Analyst role. Roles & Responsibilities: We Are looking for A self-motivated and confident person who has meticulous attention to detail skills, the ability to work accurately at pace and a strong passion for auditing and helping the organization. should be able to Conduct regular Process QA audits. Maintain working knowledge of quality standards and SLAs. Perform quality refresher trainings and test process knowledge Assessments. Make recommendations and suggestions to rectify and implement defects in Process Adherence. Create, Review, and Refine audits and errors of Engineers. Participates in bi-weekly meetings with IT engineers and Managers. Reach daily audit Target of 10 audits daily with efficiency, effectiveness, and compliance levels. A creative mindset and the ability to approach a problem creatively. Good communications skills, both written and verbal. Ability to use logic and reasoning to identify the strengths and weaknesses of IT engineers and systems. Ability to think in the abstract and see how small details fit into the bigger picture. A creative mindset and the ability to approach a problem creatively. Extensive experience in quality control or Audits. weekly Call Calibrations and Up skill trainings. Keen attention to detail and performance Conduct evaluation. Strong analytical and problem-solving skills. Creative and innovative thinker. High regard for safety standards and quality control. Able to work 9 hours of Production every day. Able to work and stretch working hours at sometimes only when needed. Able to work in any given Rotational shifts and Week offs.

Greetings from WIPRO, We are hiring experienced candidates in Quality Analyst/Auditor Role: The purpose of this role is to conduct audits to ensure quality compliance within the account. Responsibilities: Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Behavioral Competencies: Project Management Skills Analytical Skills Execution Excellence Passion for results Stakeholder Management Specifications: Excellent English communication Work location- Hyderabad Work from Office role. Should be flexible to work in rotational shifts Qualification- Any graduate Level- L2 Need immediate joiners Working days- 5 Days a week with 2 days of week off. Documents required : Updated Resume with photograph attached Govt. ID proof with updated photograph Previous/Current organization last 3 months Pay slips. All previous & recent organizations offer & experience letters. Provisional certificate of highest qualification issued by University (Graduation/ Post Graduation) Thanks & Regards, Wipro TA Team

Role & responsibilities Call Monitoring: Listening to recorded or live calls to assess agent performance. Quality Audits: Evaluating customer interactions, chat transcripts, and emails for quality compliance. Identifying Areas for Improvement: Recognizing gaps in service delivery and suggesting improvements. Providing Feedback & Coaching: Training agents based on evaluation reports. Ensuring Compliance: Making sure agents follow company policies and industry regulations. Data Analysis: Tracking quality metrics and preparing reports for management. International Background Required Immediate Joiners Preferred BPO Logistics Process Directly Share on Vaishali.vaishali27@teleperformance.com

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Strong command on Bengali/Hindi/Tamil/Telgu/Marathi/Gujarati/Kannada/Malyalam Bengali Proficient in MS Office. Excellent analytical and listening skills.

QA Required Excellent Communication with Analytical Skills Min 2 Year exp as Quality Analyst role in an International Voice Process Salary up-to 6.5 LPA Shift-:US Immediate Joiners Only Location-:Bangalore Call@9205503253 / 9953262467 Required Candidate profile Exp on QC Tools is mandatory Should be well versed with Reporting and coaching Exp of CSAT Scrubbing or RCA Projects Exp should be in International BPO Cabs during Odd hours Graduation Mandatory

Location: Bangalore CTC: 6 LPA We are hiring Quality Analysts with a background in International BPO Voice Process . Eligibility: Minimum 1 year of experience as a QA in BPO (Voice) Strong analytical skills and knowledge of quality metrics Graduates preferred , undergraduates eligible with relevant experience Key Responsibilities: Monitor calls and evaluate agent performance Provide actionable feedback and drive quality improvements Maintain QA reports and support process audits

AAs a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. Please Note - candidate should atleast 1 year of experience as a QA in international process. (This is a non technical role. We are looking for similar kind of an experience. Interested candidate can share their resume "rajal.garg@taskus.com" or call on 8141444230 Regards, Rajal Garg

Job Roles & Responsibilities: Conducting audits related to regulatory requirements Conducting process related audits Conducting daily/weekly briefing and review sessions Conducting training for on-floor/ in-training agents to improve compliance Reviewing and tracking completion of root cause analysis and action plan Provides actionable data to various internal support groups as needed Prepare and analyze internal and external compliance reports for management staff review Acts as a Subject Matter Expert Candidate Requirements: Minimum of 3 years of international voice (USA) BPO experience. Minimum of 1 year of Collections experience Voice Should be comfortable working in night shifts Should have excellent verbal and written communication skills Should have good presentation skills Should have basic MS Office skills (Excel, PPT & Word) & interpersonal skills Should have the ability to execute policies, processes and procedures of the organization hould be good at multitasking; able to consistently execute and complete the tasks within stringent deadlines.

Job Roles & Responsibilities: Investigation of internal and external complaints and providing feedback. Conducting daily/weekly briefing and review sessions. Conducting trainings for on-floor/ in-training agents to improve compliance. Reviewing and tracking completion of root cause analysis and action plan. Provides actionable data to various internal support groups as needed. Prepare and analyze internal and external compliance reports for management staff review. Acts as a Subject Matter Expert Candidate Requirements: Minimum of 3 years of international voice (USA) BPO experience Minimum of 1 year of Collections or Retention experience Voice (Mandatory) Should be comfortable working in night shifts Should have excellent verbal and written communication skills Should have good presentation skills Should have basic MS Office skills (Excel, PPT & Word) & interpersonal skills Should have the ability to execute policies, processes and procedures of the organization Should be good at multitasking; able to consistently execute and complete the tasks within stringent deadlines. Candidates from quality background are considered.

Greetings we are looking for Process Trainer- International Service Desk in Mysore and Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Process Trainer - nternational Service Desk Job location - Pune Qualification *Overall 4+ years of experience *1 year + Process Training Experience Salary - Upto 8 - 10Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :"Process Trainer" call or wats app for details. * Honey 8871997083 * Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD.

Job Description Key Responsibilities/Deliverables: Product and process strong understanding for spot welding Understanding of SAP operation Understanding and hands-on of PFEAM, TPM, TOM, Six Sigma Root cause analysis and corrective action implementation Understanding of 7 QC tools FTY improvement and CFT working culture Competencies Working knowledge of SAP Problem solving and analytical understanding Designing of fixture and jigs Schedule: Full-time Req: 009GOQ

Job Description Key Responsibilities / Deliverables: Realizes quality control operations for product/component with application of technical knowledge to ensure compliance with specifications and/or engineering drawings Develops and implements quality process control plans, designs & implements inspection gauges and other inspection aids Analysis of line rejection, supplier rejection and taking corrective action SOP audits - compliance to audit plan and ensuring corrective actions Improvement projects on chronic problems Key Competencies Understanding & knowledge of Quality Function Knowledge & experience in manufacturing processes like presswork, machining, moulding, assembly, etc. Understanding of System Standards - ISO9001:2015 Hands-on experience with analysis tools such as 7 QC tools, QC Story / Six Sigma problem-solving methodology, PFMEA Usage of SAP Functionality - QM & MM module, MS Office Educational Qualification: Diploma (Engg): 3-6 years experience B. E/B. Tech: 2-5 years experience Specialization: Mechanical / Electrical Schedule: Full-time Req: 009FI4

CXM Quality Analyst will be responsible for monitoring and evaluating the performance of tele-caller agents in the Voice process for Swiggy's Delivery Partner onboarding and rejoiner activities. The role involves assessing call quality, providing feedback to improve customer interaction, and ensuring compliance with Standard Operating Procedures (SOPs) to achieve the desired performance outcomes. Key responsibilities: Call Quality Monitoring: Monitor and evaluate Inbound/Outbound calls made by tele-caller agents to potential Delivery Executives (DEs) for onboarding or rejoining. Assess agents communication skills, adherence to scripts, SOP compliance, and accuracy in providing information. Quality Feedback and Coaching: Provide structured feedback to agents on areas of improvement and commend them on their strengths. Conduct regular coaching sessions to improve call quality, sales techniques, and compliance with the onboarding process. Performance Analysis: Analyze call data and generate required MIS & quality reports, highlighting trends, improvement areas, and agents performance. Conduct and document detailed Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA) for Fatal errors and Escalations. Identify training needs based on quality assessments and suggest appropriate & relevant training programs. Compliance Checks: Ensure agents adhere to Swiggy's SOPs, including documentation verification, payment completion, and DE onboarding processes. Verify that agents follow the guidelines for the rejoiner process and effectively address DEs' concerns. Process Improvement: Recommend process improvements based on quality analysis to enhance the efficiency of the recruitment and onboarding processes. Collaborate with the onboarding and reliability teams to ensure at least 70% of new DEs complete their first order within 48 hours of onboarding as per the SLA and changes as applicable. Documentation and Reporting: Maintain accurate quality assessment records and update performance trackers. Report non-compliance, process deviations, and recommend corrective actions. Customer Experience Optimization: Ensure a seamless candidate experience by identifying areas to improve agents approach in persuading potential DEs. Contribute to improving the onboarding process by sharing insights from quality evaluations. Educational Qualifications (Essential) Graduate Undergraduate Professional experience, skills, knowledge, and special expertise required: Experience: Minimum 1 year of experience as a Quality Analyst in a voice process, preferably in customer service or recruitment processes. Familiarity with tele-calling, onboarding, or recruitment activities is a plus Skills: Excellent communication and interpersonal skills. Strong analytical skills with attention to detail. Proficiency in quality monitoring tools and CRM systems. Ability to provide constructive feedback and conduct coaching sessions. Knowledge of recruitment processes and SOP compliance. Preferred Qualifications: Experience with voice processes in the delivery or logistics industry. Regional Language proficiency would be preferred. Knowledge of data analysis and reporting tools (Excel, Power BI). Working Conditions: Full-time position. Office-based with potential for hybrid work arrangements. Flexible to work in Shifts (24*7 Shifts)

Job description Key Responsibilities: Handle inbound/outbound calls audits from Malayalam-speaking customers. Resolve customer complaints and provide accurate information. Maintain records of interactions and follow-up on customer queries. Ensure customer satisfaction and build lasting relationships. Adhere to company policies, procedures, and compliance requirements. --- Required Skills: Fluency in Malayalam (mandatory), and basic English/Hindi is a plus. Good communication and interpersonal skills. Ability to handle pressure and work in a team. Basic computer knowledge (MS Office, CRM tools preferred). Willingness to work in rotational shifts (including weekends, if required). Please contact - 7977519951 Hr manager Pinky Yadav Please share resume below mail id- pinkyy@eosglobe.com Role: Quality Analyst Industry Type: BPM / BPO Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: Graduation Not Required

Job description : Hiring for Assistant Manager Quality (Transaction Quality) Gurgaon. Interested candidates are requested to please provide an updated resume at vinay.r@ienergizer.com- 9910155221 Job Responsibilities: Travel Experience with GDS knowledge preferred . Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes Should have time and people management skills Client/Stakeholder management to drive and influence improvement objectives Quality Activities - Documentation for Transaction Monitoring Facilitate the sharing of best practices and implement them and drive performance benchmarking -Keeping Track on Process Trends Can identify process end to end and identify improvement opportunities basis broken links -Analyze and Report Trends in Agents/Process performance -Implement corrective action plans as and when required -Participate in quality systems improvement activities using six sigma methodologies -Recommend initiatives to improve transaction Quality through new quality tools and Motivational Dip check compliance - Weekly basis Calibration compliance - Weekly basis Weekly and Monthly reports - Weekly and Monthly basis Identify bottom Quartile and steps to improve them. Analyze and Report Trends in Agents/Process performance Knowledge, Skills, Other abilities: Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT). Strong supervisory skills with an eye for detail. Result Oriented. Excellent written and verbal communication skills in English. Organized and Methodical. Target and deadline driven. Sound knowledge of MS Office (Specially Excel, Word and PPT) Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc. Mandatory Skills : Bachelors degree in a relevant field or equivalent work experience. 5-8 years of experience in quality, preferably from Travel background . Excellent communication and interpersonal skills, with the ability to effectively engage with diverse audiences. Detail-oriented with strong analytical and problem-solving abilities. Ability to work independently and collaboratively in a fast-paced environment. Experience managing a portfolio of 50-100 agents is preferred. Proficiency in Microsoft Office Interested can call Vinay HR 9910155221 Walkin Interviews- Plot 512-513, Udyog vihar phase-3, Sec-19, Gurgaon

Role & responsibilities Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Preferred candidate profile Minimum 2 years of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Tamil (speak) and English language. Soft skill training working experience. Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel.. Perks and benefits Incentives

Experience 2 to 3 Years in Quality Department Experience with BPO Industry Willing to work in Night shift Quality Assurance Specialist must demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures Quality Assurance Specialist should monitors data entry performance, working with supervisors to implement improvement plans Should prepares quality reports by collecting, analyzing, and summarizing information and trends Quality Assurance specialist must prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time Quality Assurance specialist should be able to handle Internal and external audit QAS should maintains all records of QA activities, to include QA identified issues Quality Assurance specialist / Quality Analyst should have knowledge to handle rebuttal process Maintains effective working relationships with members of training, quality, and various levels of management Quality Assurance Specialist must collaborates with Training team to direct QA issues to appropriate existing channels for investigation and resolution Quality Assurance Specialist / Quality Analyst should continuously updates job knowledge by studying trends, developments in associates performance standards, and quality assurance in general Quality Assurance specialist should participates in periodic calibrations, as well as quarterly center evaluation programs Quality Assurance Maintains professional standards and ethical practices inherent to the position

We are looking for a highly skilled and experienced Quality Manager to lead and oversee all quality assurance activities in our manufacturing unit. The ideal candidate will ensure that products meet quality standards and regulatory requirements

Do you have more than one vacancy for this job? Location: Hyderabad, Telangana, India Company Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, theyre our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. Weve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Job Description: We are seeking a highly skilled and motivated Manager - Customer Experience to join our team. In this role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization. Design, develop, and implement comprehensive training programs to enhance employee skills and performance Conduct training needs assessments and create tailored learning solutions for various departments Manage and maintain the organization's quality management system, ensuring compliance with industry standards Lead quality assurance initiatives and continuous improvement projects Develop and track key performance indicators (KPIs) for both training effectiveness and quality metrics Conduct regular quality audits and implement corrective actions as needed Collaborate with department heads to identify training needs and quality improvement opportunities Mentor and guide team members in both training and quality management practices Stay updated on industry trends and best practices in training methodologies and quality management Prepare and present reports on training outcomes and quality performance to senior management Qualification: Bachelor's degree in Business Administration, Human Resources, or a related field Minimum 5-7 years of experience quality management roles Rich Experience in BFSI domain Proven track record in developing and implementing successful training programs Strong knowledge of quality management systems and process improvement methodologies Excellent project management skills with the ability to manage multiple initiatives simultaneously Advanced analytical and problem-solving skills Outstanding communication and presentation abilities Strong leadership skills with experience in team management Proficiency in learning management systems and quality management tools Certifications in Training Management and Quality Management (e.g., Certified Training and Development Professional, Six Sigma Black Belt) preferred In-depth knowledge of industry standards and best practices in training and quality management Ability to adapt to changing priorities and work effectively in a fast-paced environment Excellent interpersonal skills with the ability to build relationships across all levels of the organization

Company Description: Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description: The Customer Experience Associate Manager looks after the overall activities of the program Customer Experience (CE) Team that includes CE Observations, Team-Level reports, Program-Level Analysis, calibration sessions and CI Framework deployment Champions program implementation of Continuous Improvement Framework Own deployment and completion of CE delivery plan for the program Observations and Customer Experience (survey) results to improve performance Implement standard Quality practices for the program that will enable delivery of exceptional customer experience measured through survey returns Manage team productivity and effectiveness using a structured approach to manage performance Deliver process-level insights to stakeholders and have expertise in data analysis using CE Execute people development initiatives for CE Specialists using standard practices and provide an opportunity for team members to constantly improve Responsible in communicating with all program stakeholders (clients/department heads and members) to represent CE Team. Qualifications: Our most successful candidates have: - Creativity, proactivity, and have a bias for action. Experience with marketing, organizational development, psychology, or customer experience . Exceptional project leadership skills, an eye for details, and good-old-fashioned common sense. Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement. Ability to inspire others to action and to influence without authority is absolutely necessary. Ability to create Customer Journey Maps, Employee Journey Maps, identify opportunities for improved process or design - Passion for learning/learning agile. Excellent communication skills . Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel - Exceptional research skills. The ability to exude a professional demeanor and appearance - Attention to detail and excellent organizational skills