796 Qc Tools Jobs - Page 30

Job Title: Training and Quality Specialist Department: Sales B2C Location: Noida Reports To: Training Manager Job Type: Full-Time Position Summary: We are looking for a detail-oriented and proactive Training and Quality Specialist to support our Sales B2C department. This role is responsible for conducting quality audits of sales interactions and assisting with the delivery of training programs to improve overall sales effectiveness and customer experience. Key Responsibilities Quality Assurance & Audits Conduct regular audits of sales calls, emails, and other customer interactions to ensure compliance with company standards, sales processes, and customer service expectations. Evaluate commu...

Key Responsibilities: Listen to and evaluate outbound telemarketing calls for quality, accuracy, and compliance Ensure callers follow approved scripts, pitch property details correctly, and qualify leads appropriately Maintain audit logs and share structured feedback with team leaders Highlight recurring call issues and help improve overall tele-calling quality Generate weekly reports on audit findings and performance trends Requirements: Min 2+ years of experience in call auditing or telemarketing QA Familiarity with real estate terminology is a plus Strong attention to detail and listening skills Proficiency in Excel and basic reporting tools Ability to provide clear and constructive feedb...

Candidates should be from Banking/Fintech Process and have Excellent Communication. Should be well versed with the Quality concepts like QC Tools, CSAT, NPS, PSP, DMAC, etc. on paper Assistant Quality Manager with reputed BPO - 2+ years of Experience Required Candidate profile Strong communication, interpersonal, and analytical skills Ability to manage competing priorities and multitask effectively Monitoring quality checks and handling escalations

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Perform root cause analysis (RCA) on non-conformances identified during audits. Implement corrective actions (CAPA) to address quality issues. Utilize QC tools such as Pareto Analysis, Call Calibration, and 7QC to improve process efficiency. Collaborate with team members to maintain high-quality processes. Desired Candidate Profile 4-9 years of experience in Quality Management or related field. Strong understanding of Quality Control principles and practices. Proficiency in performing Root Cause Analysis (RCA), Corrective Action Preventive Action (CAPA), and other Quality Tools like Pareto Analysis, Call Cali...

Job description Conduct assigned SOW compliance audits. Performs RCA on all compliance issues. Drive action plans for identified gaps Support & guide staff on quality related as a part of their career development plans. People Management - Lead large team of Quality. Skilled in working with inbound, outbound & blended (Voice & email) environment. Required Candidate profile CANDIDATES HAVING CALL CENTRE EXPERIENCE ONLY APPLY Candidate must proficient in Hindi / English & any other south regional language. Ability to manage a Quality Compliance Team and familiar with Telecom KRA deliverables. Should have excellent knowledge of MS Office. Should have sound knowledge of 7 quality tool for compil...

Job Title: Quality Analyst Location: Bangalore Working Days: 6 Days a Week ( Sunday week off ) Must Know anyone (1) of these regional language : 1.Hindi 2. Marathi 3.Gujarati 4.Kannada 5.Tamil 6.Malayalam 7.Telugu 8.Bengali Salary: As per the candidates last drawn salary and experience Roles and Responsibilities Conduct quality analysis to identify areas of improvement in call center operations. Perform root cause analysis on customer complaints and feedback to resolve issues promptly. Develop and implement quality improvement initiatives using tools like Pareto charts, Fishbone diagrams, and Control Charts. Collaborate with team members to ensure adherence to quality standards during call m...

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad and Pune Required Candidate profile WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad and Pune Call/whatsapp CV Amit 8851792136, Neha 8287267407

Job Overview: As Quality Analyst for at Vindhya, you will play a crucial role in ensuring that all customer interactions are of the highest quality and meet the company's standards. Your primary responsibility will be to monitor, evaluate, and provide feedback on customer interactions handled by the agents. Your aim will be to improve overall customer experience, agent performance, and adherence to organizational guidelines. Responsibilities: Call Monitoring and Evaluation: Performance Analysis: Training and Coaching Reporting and Documentation Root Cause Analysis: Continuous Improvement: Calibration Sessions: Qualifications: 1. Bachelor's degree or PUC with an equivalent experience as a Qua...

Quality checks on plastic & rubber materials & defects Ensure compliance with industry & company standards Maintain & update QC docs & reports Support quality audits Knowledge in ISO & testing protocols Interested candidate share CV @ 9910970479 Required Candidate profile Coordinate with production team to resolve quality-related issues. Inspect and test silicon-based products. In Process checking Knowledge. Format Knowledge.

Job Description Summary As part of the GE India Multi-modal Manufacturing team, the Assistant Engineer- Quality inspector is responsible for establishing an efficient and continually improving In-process quality systems as per AS 9100 ISO 9001 and internal GE QMS norms. Own & drive key Quality deliverables in the projects including analysis & certifying aviation hardware per internal quality inspection requirements . Job Description Company Overview : Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us ...

Leading BPO in Bangalore Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit...

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Post - Assistant Manager Quality Location - Five Star Kagal MIDC , Dist Kolhapur Contact - 9356395439 / 7666770622 Relocation can applying Interview dates - 21/08/2025 and 22 /08/2025 Interview Time Slot - 9.30 - 1.30 Education - Mechanical Engineering Experience - 10-16 yrs Industry - Fabrication / Machine Shop / Foundry

Min 1.5yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office Bhubaneswar only not for Delhi/NCR neither Kolkata.Apply those who can relocate in Bhubaneswar GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407

Minimum 1 year EXP as a Quality Analyst & total 3 years Exp in BPO. experience in E-commerce industry will be added advantage 6 days working (1 day rotational off) Graduate should be fluent in English & Hindi communications. Connect on 7697428237 Required Candidate profile Knowledge of TNA / TNI / BQ management / Quartile management / Call Quality Analysis / should have good Presentation skills,excel and report preparing. Candidate should have good Presentation skills.

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to ag...

Job Title: Quality Analyst Location: Ghansoli Experience: Minimum 1 year as a Quality in BPO/Call Centre Industry: BPO / International Voice Process Employment Type: Full Time Shift Timings: 24*7 rotational shifts with 2 rotational offs Roles and Responsibilities: Responsible for monitoring agent (both Voice and Non Voice) - customer interactions against client specified policies and procedures Responsible for conducting calibration with all the stakeholders of business to ensure standards Report contact handling performance and statistics through monitoring and test contact evaluation Participate in huddle sessions, share inputs with team members related to error trends, process updates and...

Job Description: The Specialist Quality will be responsible for evaluating and ensuring high-quality customer interactions in an international voice-based contact center. This role focuses on monitoring calls, identifying opportunities for improvement, and ensuring compliance with internal and client-specific standards. The ideal candidate should have hands-on experience with voice quality audits and a strong understanding of international contact center metrics. Key Responsibilities: Conduct call audits to evaluate communication, customer experience, compliance, and process adherence Identify and flag deviations from quality parameters and suggest corrective actions Share constructive feedb...

Hiring QA for US Sales process in Gurugram Candidate must have at least 1.5 years of exp in International Sales call monitoring. For more details call Ruchika @9650997623 Required Candidate profile Excellent Communication skills

Designation - Quality Analyst for domestic process. Job Description Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical profession...

Post- Junior Engineer Quality Assurance Email - jobpune12@gmail.com Contact - 9356395439 Experience - 04-08 yrs Edu - DME / BE Mechanical Location - Pune Pirangut Industry - Automotive JD Conduct in-process inspection of machined parts Manufacturing QA to ensure in-process quality, maintain compliance . Maintain IATF 16949, ISO 9001 & PPAP documentation and support audits. Prepare PDIR, 8D/RCA methodology QC tools, gauges, control plans, PPAP, ERP, and machining component Handle customer quality interactions .

Role & responsibilities Must have experience in QA Collection Preferred candidate profile Must have experience in OTC /B2B Collection Must have experience in qc tools Must have experience in 7 qc Must have experience in Six Sigma Must have experience in Fish Bones Must have experience in Quality Calls Salaries Best in Industries

About The Role Summary About The Role Company Overview Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight! Site Overview: Our Multi-modal Manufacturing Facility (MMF) in Pune plays a crucial role in manufacturing key aerospace components, supporting not only Indias defense and commercial sectors but also global aviation supply chains. Our relationships with Indian suppliers, combined with our world-class local facilities and global reach, continue to shape Indias aerospac...

Leading BPO in Kolkata Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit p...

Job description Key Responsibilities: Manage and improve quality assurance processes. Monitor team performance and ensure adherence to quality standards. Conduct audits and provide constructive feedback. Collaborate with teams to design and implement quality improvement plans. Ensure compliance with company and client standards. Qualifications: Proven experience in a quality management role within a BPO setting. Strong analytical, communication, and leadership skills. Ability to handle performance metrics and reporting. Kindly apply or share resume on below whatsapp number- 7977519951